RBL Bank Complaints & Reviews

I never applied for a credit card with RBL bank. I received an email a couple weeks back stating that the card was delivered. I was surprised as I had never applied for a credit card with RBL. I then sent an email to cardservices stating my issue and got a call back after a few days. The Customer support Agent who called me agreed that the card was never delivered and that it was blocked so I need not worry. He asked me if I wished to receive the card to which I agreed. I then received an email stating the card was dispatched and that I would receive it in 7 days. The next day I woke up to a message and an email from RBL bank which said statement for April was generated and that the amount was Rs 1148.85 and the minimum amount of Rs 349.85 was due by 5th May. I was completely shocked as I never received the card in the first place. I have been since trying to reach someone at RBL bank to sort this. I sent their vigilance email address an email but am still to hear back. Their customer support is the worst and I can't seem to get through to a human to talk to from their IVR system. I am appalled by the negligence of this so called bank. I just hope this is resolved soon and that my CIBIL score does not suffer due to some fraud.

Hi:

I have been received credit card a week back. I Have been received a massage to pay due of Rs 1148.85 dated 5/5/2017 and mentioned I will receive a bill within 7 days.

I have not even used the credit card once then why should I pay the mentioned amount.

I have been the regular customer with Bajaj not even faced the single issue but I didn't expected this situation.

I tried calling credit card customer care many times but not one has responded.

I would request some one from your team to respond.

Regards
Manoj

Respected sir
I Have been received a massage to pay due of Rs 1148.85 dated 5/5/2017 and mentioned I will receive a bill within 7 days but I didn't received any credit cards from your bank and your telling me to pay this I cannot understand whats going on and I had already send a massage to bajaj finserve to return the documents which was issued from me which was taken from bajaj finserve representative whats all about explain me breifly are I am been cheated I want a correct explanation it's very important for me to take a legal action so provide me all the information immediately thanking you kindly.

I have received the calls from the dsa of RBL bank which is in jaipur triveni nagar ankita associate from [protected] (arif khan) for the making credit card i have give him time for collecting the required documents on 2nd april same i have give to documents collecting boy and he said me that he will be login the file on the same day but still my file not login and no response from RBL and dsa also.

Also i was called to dsa they are Not answer my number

Day before yesterday I got a call from your side from a guy named Ashish from no. [protected] regarding credit card. I told him that I already have a credit card of some different bank, then after listening to the benefits provided in the credit card by RBL I told him that i will revert you whenever i need it. He told me that I will not be able to call on that number since it is one way, he told me that he will send me a test mail through his number on whatsapp so that whenever i feel the requirement of the credit card i can contact him. After that i received many late night calls from that guy and he also distributed my number to other people. I want you to kindly take some strict action on this issue otherwise I will file a complaint against you .

Dear Concerned,

I have received a call on behalf of RBL bank regarding Credit card application.
I have been asked all the necessary details to check the eligibility for the credit card and asked for certain documents for collection for which an executive was sent at my office address and I have given the documents as stated and required for application. I owe an excellent CIBIL score and have an excellent credit record. I am already using two credit cards- ICICI bank & SBI bank and I make the right use of card and pay all my dues on time.

From RBL, after collection of the documents, I have received multiple calls for verification and also confirmation call that my card has been approved and I will be receiving the card in the next few days at my address.

The documents were picked up from my address on 3rd March 2017. I have realized that its been long and I have not received the card yet. It was almost more than 15 days since I received a call from their team and they confirmed regarding the dispatch of card.I have called up the executive who has collected my documents and have asked about the status. He said to wait for another 2 days and I will receive the card. After that, I have tried to reach the customer care but no one has responded to the calls and I have received an IVR message that they will call me back. No call has been received from their end. I have then dropped an email to them but no reply from their side. After sending them a reminder they have replied back stating that -"We regret to inform you that we would not be able to offer you a card at this stage". What the hell is this??

I firstly don't understand that after completion of the entire process and confirmation received by a customer that the card will be dispatched, how can these people give such statement to a customer.Even they have not mentioned any reason that why my application was rejected. I need a complete clarification regarding this at the earliest.
Regards,
Ismeet
[protected]

Hi team,

I am getting lots of call from one of your employer and he is saying bad words to me.
I dont know on what basis he is contacting me and troubling me.

They are contacting me on this no:- [protected]

Please take care on this matter and I want to talk to your manager head.

Please looo into this incident otherwise i will file a complaint to your bank.

I have received credit card from rbl bank. But i did not apply any card from rbl. With outstanding. I requested rbl bank to provide proof i applied the card. But i am not getting any revert.

However i have paid the outstanding ( card fee ) since i do not want to hit my cibil score.

I am not using same card & bank should explain how they can approve card customer signature.

Also i want my money back.

As I got a call from Employee of RBL Bank Credit Card department Hyderabad, stating that they have PRE-APPROVED credit card of RBL (these telephonic calls are one side calls only i.e. they can call us any time.
if we want to speak to them we can't connect call) and The document collections agent will take all necessary supporting documents.

after that will Given acknowledgment number which is completely in numeric i.e. www.rblbank.com/CC_Application_Status.html (to check status we need alphanumeric), as we won't get any SMS or email from the RBL bank regarding status & updates).
After 2 weeks I tried to reach the Document Collection agent who already taken my documents to get Alphnumeric application number to check status, but he did not taken call or tried to reach me but bluntly cutting the calls means rejecting calls.

After Verification's Calls from the RBL bank as they told will get back to me in few days but no person called me after that.

While I trying to reach the Female RBL Credit Card employee who supposed to give status on the application, she never reached on phone being one-way calls.

after sending repeated SMS on that number. she given call back after 3rd week stating that CREDIT CARD has been approved and even she got email and will send Delivery Acknowledgement number and Courier details too. but after waiting for 10 more days, she or that document collection agent never respond back. (Even the toll free number given in there website also seems false or fake number. as it give reply everytime as your request has been taken and concerned department will get back to you at the earliest.) [ we don't get any kind of SMS/calls to check status of our applications.

As they taken will take all your documents PAN Card, Bank Statement and Address proofs. which are very highly confidential documents. they will never respond]. After searching in google and true-caller at last I found there Direct number and requested for status of my Credit card application status. As they told as my application is Rejected/Declined by Bank. as i asked reason for rejection as they said they too don't know.

They don't have any transparency towards Application status after providing all details.

1) By providing False and fake promises like PRE-APPROVED CREDIT CARD luring the Person and get Interest and take all documents. after that
2) They will give fake, false and Fraud acknowledgment number. which is NUMERIC as per their RBL website it is Alphanumeric.
3) After providing confidential details with Signatures of the person, we don't get any SMS or email or (one way/side Calls) or any person or automated messages from them.
4) By any chance if we get call connected even they will do same false promises to get out of the situations they even says your CREDIT CARD GOT APPROVED even we got email and will provide CARD delivery status of Courier.
5) Before Applying CREDIT CARD OF RBL THINK TWICE THRICE

As my observation and got understand that there is no PRE-APPROVED CARDS (Either on basis of CARD-CARD or on Basis of SALARY),

Providing your confidential documents to unknown persons being we can't speak or get reply by any means which is Time Consuming and mental harassment.

Giving false and fake information from RBL Credit CARD team from starting onward...which is not at all acceptable.

NO Transparency in of part of Applying Credit card and its status.

Need reason for rejection and delayed and false things

one day someone will file complaint in RBI & banking ombudsman being unfair practices

Please note that i applied for RBL credit card and got reference no : [protected]. I got all verification done at my office and home. I got multiple calls at office and mobile number too for verification. Today got a SMS and email stating Dear Customer, your credit card application has not been approved as it did not meet the policy requirements of RBL Bank. I am not the one asking for card, RBL called me several time for a pre-approved credit card and i never went to rbl for the same. Executive called and i have given all papers and verification also done positively. I mailed customer care and they are not giving any correct reason for rejection. As per rbi guidelines circular no - rbi/[protected]/100 bod. Fsd. Bc.23/24.01.011/2008-09 dated[protected]. RBL bank should give me a reason in writing or else i will also file complaint in RBI and banking ombudsman. I want reason for rejection as it has hit my cibil. My cibil was all clear with a score of 798 and i have other credit cards of big banks like ICICI, HDFC, AMEX, KOTAK, CITIBANK and SCB. If i will not find reason for rejection, i will file case in consumer court. It is my dignity which got effected and i have made up my mind for filing legal case against RBL. Please provide reason or else i will file case in consumer court. Regards Vishal R ([protected]) Kindly state the grounds where exactly my application got declined.
Hoping positive response.

Dear Sir/Mam,

I have received credit card from RBL Bank with JV partner BajajFinserv.

This is regarding credit card from RBL and Bajaj Finserv, as I have NOT placed any request for credit card, how RBL-BajajFinserv will issue card without my consent.

Card number is -XXXX XXXX XXXX 8968

I was taking follow up with RBL Bank about my application number and who has given consent on this, but not getting any response from them.

Hence this discussion/Complaint is initiated.

I have suffered lot into this and wasted at least a month time on this.
Requesting your help to resolve the issue and with the compensation value of Rs 500000 (5 times of Credit card value)

I am not sure who will give the confirmation as this will become football from RBL bank.

Thanks
Sachin

Discussed on 2nd &18th march 2017

i wrongly paid my card dues for rs.6559/ in favour of my brother's card which was not due in his account on 20th.Feb.2017.
I requested twice not to charge at least late payment charges and interest thereon at least.
But both the times your customer care executive did not
try to listen my problem.They refused to give cedit to me and not agreed to
refund it to my brother

Dispute department (Billing inquiries)
Rbl credit card
Cc no. [protected]


Dear rbl credit card company,

I am writing to dispute an incorrect charge on my statement of 23/3/17. I have enclosed a copy of my 23/3/17 statement and highlight the disputed charge.

I dispute this charge because i have paid my bill before two days advance ie 21st feb’17, i had drop a cheque in rbl bank vadodara branch and they misplace my cheque. After that i have received call from your rbl bank cc department about payment not done, so i immediately do online payment, you can check my past payment detail i have never do late payment,

Under the fair credit billing act, i am requesting the incorrect charge from my statement be removed and an accurate statement mailed to me.

Thank you for your attention to this matter.

My register details is as below

Mob. No. [protected]
Email id. [protected]@yahoo.co.in

Dear Concern,

I get a numerous call from RBL bank for credit card every month.Since each and every time i submit my documents as confirmed from there executive.Every time verification call is satisfied by my side.But after 15days i get the message that your credit card application is declined.If RBL is not able to give a card then why are the executives sent for documents? resulting wastage of my time.Its the 5th time my application is rejected even after proper documents & verification.

I need proper justification or provide me a credit card or else this case will be moved to consumer court as fraud from RBL.

Regards,
Meghraj D Shriyan
[protected]

Hi Team,

This is to inform you that I have done Payment through internet banking on 20th Feb & later it got reveres to my account this happens every time whenever i do the payment due to this i have to go an deposit the money at near branch of RBL & face 100 ruppes charges fee..

I have done payment (Cash deposited at Airoli branch) on 7th of march and my due date is 9 th march. still the money is not reflecting...

Collection agents who are from Delhi behave & quarrel like road side "Goondas", they bully, insult and threaten to use illegal ways of recovering from relatives/family members. For them the law of India is in their hands. They call me throughout the day. They do not allow me to do my work. They quarrel like road side "Mavalis". Is there any way to control them. I am giving them the date when I can pay the dues. They do not listen and keep on speaking lies. If RBL Bank uses this policy of Recovery Ombudsman needs to take action against the bank. I have the call recordings if required, I can submit the same.

I Muffaddal M Jodiawala RBL credit card holder would like to draw banking ombudsman attention that RBL bank and S S Corporation a collection agency serving RBL bank collections have threatened me, my family with abusive language. They have threatened my Mother that make payment or else we will drag you all out of your house and stated ROBBERS. From S S corporation Sameer Shaikh and Neelam used abusive language for which I have got call recordings. My Father is a stroke and a heart patient inspite of which they created ruckass and panic situation due which my Father's health impacted. Finally, they took money by threatening my Mother. Please RBI and banking ombudsman help me.

RBL calls candidates for interview in Kolkata Thapar House on import working day. However they prefer candidates as per their own whims and fancies... They keep candidates waiting for three to four hours and without taking interview of they return candidates.
Worst work cultured bank in India. They adopt unfair means in recruitment. They take candidates not on merit, experience. They take candidates according to their own will. Their people don't even ask for tea coffee and even water while the candidates are waiting. Their senior management are too busy to even communicate to the candidates. No feedback given. Their Thapar House branch security guards are responsible for interviewing candidates management and ultimate communication whether they are selected, or they can stay or there is no interview for the remaining candidates. They make assessment only on reference.

Their branch lobbies are managed by security guards resulting in customer chaos and pathetic service.

Bad work environment with RBL as per employees. Such an old pvt sec bank founded in 1943 hence the lowest performer in terms of growth. Bad organisation to even think off.

It will be published in social media as well.

This refers to a fraudulent transaction done on my credit card.

The details are as follows :

the payment was done online for an amount on 3rd Feb 2017. ( dispute form attached below )

i was informed via the card statement last week.

i have been, since then writing to RBL card dept and their vigilance dept and the nodal officer cards for the area.

they kept asking for...

Dear All

This is to inform you all that a customer call was made to me offering a lecurative offers and saying that my card has been renewed with new increased limits.
For this my annual fee will also be increased from 500 to 2000 which is subject to exemption if i spend Rs 100 within 10 days of card receipt.
How ever no any such increased limit and benefit being provided to me.
Request you to please look into the matter.