RBL Bank Complaints & Reviews

I didn't activate any insurance policy, so kindly cancel that policy

Though I am not using RBL Credit card but these guys have simply kept charges for 2 months after 2 months they delivered e statement though I have been told that it is a life time free credit card. I tried connecting with there customer care but no body is replying.

R shield insurance premium policy cancel please

I am one of the rbl supercard holder and I am utilising it for 2 years. It has the feature of cash withdrawal up to 10000 and they charge minimal cash advance fee of 100 rupees.

But with the latest transaction they have charged me around 1500 rupees for withdrawing 10000 rupees without proper intimation.

Even though I made multiple complaints there is no proper response from bank and they are now asking me to pay 1200 rupees for membership which is a pure steal of customer money in a broad daylight.

It will be very helpful if someone guide me how to tackle it .

Please card cancel

Hi Team,

Please help me out on statement generation.

I raised a request on 8th January 2021 mid night and money received on 11th January 2021 evening that is also without intimation. And statement received on 15th January.

Within mean time I taken amount from another source due to RBL bank delay and no prior notice and no messages or calls.

Post raise the chatboot request the next day morning I asked rbl cc team whether any loan request generated or not.

But cc team updated we haven't seen any loan request. They suggested to take encash loan. I ignored. So I thought the loan process is not successful in chatboot. So I confirmed to another source and taken loan from them.

The very next morning Monday I received amount from RBL bank without notice and intimation.

As per risk bank should inform to customers shall we disburse or not.
But I haven't received any calls or messages from RBL.

Without notice amount credited in account.

So immediately I called Cc team and asked what is way forward to cancel this amount return.

So they suggested go for preclosure.

How I go preclosure. Please suggest or call me to discuss. They looting money from citizens charges are 24000 to preclosure the loan.

Moreover as per the loan statement showing generation date is 15th January 2021.

How this calculation happened not completed with a month. Please explain is this calculation are correct and these statements details not mention chatboot or any precautions are not mentioned in chatboot.

How customer will understand the calculation logic.

This is not fare. I want to discuss higher authority.

Hi consumers team,

Please suggest the way forward.

This totally illegalcalculation from RBL bank.

Who will bare the without intimation charges.

I don't have money that is why I took a loan right.

Regards,

Madhusudhan Mattaparthi,
Card ending with 9631
Loan AcNO :[protected]
Phone no: [protected]

Hi Team, this is to bring it to your kind notice that RBL BANK has issued Platinum Super Card without my consent and surprisingly they sent E-statement to my inbox even after informing the team to cancel it long ago.please help in resolving as it will impact my CIBIL Score.

I observed that R shield insurance has been added automatically to my RBL card. I didnot opt for that service. Please cancel the insurance and revert the money back to the limit.

I have got a call from Bajaj Finserv/RBL bank Agent stating I have got an offer for Pre-approved Supercard with one year free subscription and after one year Rs.499 Annual charges with GST, I have agreed and uploaded the documents on the given link and received the Card, as soon as I got the card the very next billing cycle they sent me a bill of Rs.2400, stating Registration fees, where as they told it will be free, no charges will be billed for one year, Tried calling Them, emailing them, tweeting them, but I'm not getting any response from them, fed up with it, I'm not gonna pay a single penny to them, as it is clear cheating with me,

RBL Bank has charged Rs 5000/ as annual Fee without my knowldge, at the time of card issue they said it is life time free

I have two cards from RBL. They forced me to take a third card also and added insurance on it without my consent. As it was bothering me, I paid the outstanding amount and wanted to close the card. I raised the request for the cancellation of the card three weeks ago. Till now, the request hasn't been processed and I am getting the same messages that they could not process the request. In this one month, they charged me with the bill of Rs.1825/- seeing which I was shocked. Because I paid the outstanding amount already and I don't know why they are billing me. I heard from other customers as well that these RBL people are charging exorbitantly for insurance and other things. I sent them an email that I am in a financial crisis and that I can't pay a single rupee. They are yet to respond. It is their responsibility to cancel the card. They are not doing it. Instead they are billing me unreasonably. Please resolve this issue for me. I will be grateful to you. RBL credit card phone number:[protected]

This is Jagath V from Mysore. Recently I got Bajaj finserv Rbl bank supercard. When I checked the unbilled transactions in the Rbl my card app I was shocked to see that Rs 720 has been deducted without my consent as R shield insurance premium. I did not applied for any such insurance and I want the bank to cancel this insurance and credit the amount in my credit card

I have paid all my dues in time.
From inception, I have never missed any payment.
But I don't know why my card have been blocked.
I contacted through, email, twitter, FB but no response

I'm Ananthreddy, i have been using RBL Platinum credit card, without my knowledge and acceptance, your bank deducted Rs.15120/- and converted into EMI for the R shield insurance on my name. I haven't submitted any documents and no visited to enable this insurance and also your bank staff could not consult me about this insurance policy. I cannot pay the insurance amount please cancel this insurance and refund my amount to my card.for further details call me

Iam nishitha. i have a rbl credit card. without my permission 21000 rs is debited and the amount 720 is converted to pay like emi. i would not submit any form or document to apply insurance policy. so plz cancel my insurance policy and refund my amount to my card.

Please cancel my R Shield insurance
INSURANCE CANCELLATION
R SHIELD INSURANCE CANCELLATION
I am Aashi i have RBL super credit card, without my knowledge you bank put the shield insurance Rs.350/- on my name and that amount is converted to pay like EMI . i would not submit any form or document to apply this insurance and also your bank staff could not consult me about this insurance policy. I am not pay the insurance amount please cancel this insurance and refund my amount to my card .
I don't take any insurance premiums otherwise
Turn off my card and don't even use it...

Plzz cancel my R Shield insurance
INSURANCE CANCELLATION
R SHIELD INSURANCE CANCELLATION
I am Basil Eldhose i have RBL super credit card, without my knowledge you bank put the shield insurance Rs.720/- on my name and that amount is converted to pay like EMI . i would not submit any form or document to apply this insurance and also your bank staff could not consult me about this insurance policy. I am not pay the insurance amount please cancel this insurance and refund my amount to my card .for further details call me.
Basil Eldhose [protected]

Firstly when I take credit card of RBL bank in year 2018 - 19 without my any request or purchase they issue a new religare policy worth of 9000 and one with 5000 and after few days I'm getting a call to clear my balance. so they convince me to continue the policy as it already issue.
Again after a year now I'm getting a same call after a year that a new policy has been purchased from my credit card and didn't get any document or any paper work and this policy is also not beneficial for me now I tried to get information and nobody I giving me any details.
And they talking very rude to clear the balance of 14500 which I cannot afford now.
plz is my request to cancel the policy and clear my card balance of 14500.

Recently I have received RBL super credit card. But after two days of activation, it is showing that rs. 14000 is deducted in the name of insurance. Without any document and any information how can they deduct money? Moreover I already have an insurance from previous company. Why would I ask for one again? I want my money back in my account

Hi Team,

Myself Saideep, holder of RBL Super card (credit card), wanted to bring to your notice that I placed multiple requests for my credit card cancellation but none of them are properly addressed.

I am facing a severe inconvenience as I am not receiving any calls from the back end team on the credit card cancellation confirmation but just a message always as below (got this message multiple times):

"Hi! We tried calling you for cancellation request of Bajaj Finserv RBL Bank Supercard(XX8088). We will try again on 06-Jan, 9am-6pm"

I raised 2 requests/complaints and there was no proper response, below are the complaint details.

Complaint Details:

1. Complaint number 24310192, raised on 31st December, 2020, but I never received a call from the backend team regarding confirmation of credit card cancellation but they just sent me a message as the one highlighted above.

2. Complaint number 24471222, raised on 4th January, 2021, but I never received a call from the backend team regarding confirmation of credit card cancellation but they just sent me a message as the one highlighted above.

I cannot raise multiple requests like this and keep waiting to get a confirmation call from the backend team. I still donot understand a point here, when I am receiving messages on my mobile why is the team saying that I am not reachable for calls. Also, I specifically mentioned the call timings to be between 9AM to 12PM.

I tried reaching the customer care regarding this issue but they are just logging the complaints and forwarding them to the backend team but it is not helping me in any way.

I also drafted emails to [protected]@rblbank.com and [protected]@rblbank.com (please find the attachments as reference) but never heard back.

I am very frustrated now and I would like you to take this email as a serious escalation from my side and get my credit card closed as soon as possible. I cannot keep waiting for the confirmation calls from the backend team which is not happening for the last 9 days and I don't think it will happen now.

Thank you.

Regards,
Saideep Telukuntla.