RBL Bank Complaints & Reviews

Dear sir,

I am writing with this regards to my credit card bill payment. My credit card number is 5243-xxxx-xxxx-6780. I recently received a bill of amount rs. 100744.79/-.

This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months & i lost my job and not getting job for last 6 months we borrow money from friends and relatives for surviving, so i do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

I can able to give 20% of my debts. If agree to settle with this amount, i shall be clearing their dues within the next 10 business days. More than 20% is not affordable for me in the present situation.

I am ready to settle this as soon as i get the confirmation from your side.

Please know that i have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.

My customer id[protected], account number[protected], i m new account open in this bank r. B. L magarpatta branch, pune, employee name-swati dawande 14483, this employ in r. B. L bank, my savings account opening 20, 000 but i m not withdrawal in my account, i m asking for bank representative related issues my account, but not sure answer from bank employee, and miss guide for employee in r. B. L bank, so solutions for bank other people

Dear Team,

Kindly ignore the previous mail.

This is to inform that dual transactions have happened while making payment through my debit card at DMart Virar, West through swipe machine of Axis Bank. I haven't received refund or reversal for the same as on the slip it was mentioned that "Transaction Failed & Sale Reversed". Please find below the details for the same: -

Name: - Vitika Baraskarbr...

This Following Transaction is Debited in My RBL Credit Card Not Done by me eventhough I Received OTP and My Card is with Me.

1. 10, 000 Rs. Towards FREECHBBPS on 12/11/2019.

2. 10, 000 Rs. Towards FREECHBBPS on 12/11/2019.

3. 10, 000 Rs. Towards FREECHBBPS on 12/11/2019.
This transactions done at 2:30 To 2:37 pm

Please Kindly Resolve And Refund My Amount.

Dear sir;
I was asked for an rbl credit card by an agent who was pestering me to get one so i had given some details. I was told that there would be verification by the bank and then the credit card would be issued. Before even verification had been done, i told the agents that i would not need the card. Despite my denial, i had been issued a credit card and was sent to my residence. Since i did not ask for the card, i had refused to take the card and sent it back. To my surprise, today, i got a statement to pay an amount of rs.1178.82.
I request you to kindly resolve this complaint for cancellation of this card on my name and reversal of the charges.
Kind regards,
Hashmath soomar

Last 2 months i try to contact RBL drop consumer complaints emails but still not single revert receive from RBL .

Fake Commitment, Wrong information provide by EMI covert, After receive SMS confirmation From RBL before 2 months still My card not converted in EMI and RBL add Addition amount in as a penalty in my CC account .

Kindly Call me if Any RBL Responsible person read this complaints .

Devendra Virkar

[protected]

Hi,

This is rajesh chauhan am using rbl super card ending with 3232, it been a while am complaining about multiple calls for the due reminder in a day approx 10-15 which are really irritating due to which i decided not to pay the payment on time and know how many calls you do for a single payment.

Today i received a call from [protected], i was on lunch she said "abe sale phone kyu nahi uthata hai, 2 kaudi ki aukat nahi aur credit card le lete hain"
I asked her to use professional language then she started saying "tere jaise chutiye sale mujhe sikhayenge kaise baat karte hain 43, 000 to bill to pay nahi kar sakta sala tameej sikha raha hai"

I got hyper a bit on these words and she said
"abe tere jaise 25 aate hain roz, tu neta hai kya kahi ka. Aur ek baap ki aulad hai aur izzat pyari hai to paise de ke jaa office aa ke jawahar bhawan office me"

Now am not going to pay anything until i am not receiving a termination letter of that lady and you are not changing your policies with the recovery department. I am using cc of axis, sbi, and hdfc and haven't seen that kind of harassment calls from them. I have been their customer since 2014 now forwarding those call recordings to rbi as well, additionally sharing those recordings to social networks like youtube, facebook, and insta so that people think before applying for rbl cc.

I was using RBL credit card last 3 years, I have multiple RBL cards. 1 November I got message, my credit card ending with 4203 and 1176 are blocked. But i had sent address proof documents. For one of my RBL bank credit card they accepted my document but for other one they rejected. why i am not able to understand this. Customer care also giving multiple times fake information. first they told you can request to change primary mailing address to home address, but after few days they denied and asked for HR latter. why they want HR letter. i don't know. that also I sent after next day but i did not get any response. they are repeating same sentence again and again but it is not working at all . they are not responding any mail. Last week my statement is generated but i am not able to pay that amount.

my contact number is [protected].

My name is rifhat pathan.
There is a deduction of 12000 rupees from my credit card. I dont need that policy. I want to cancel it. But there is no such arrangement to contact any person. The helpline number doesnt have the option to contact the customer care executive. From where should i cancel the policy. No response of email also.
Atleast give a proper number to talk to someone.
Before they said that there is no such policy included with my card. And now they are deducting the money. I dont want the policy. From where should i cancel it??

Hi i am shehzad qureshi one of the customer who is cheated by rbl bank...15 days before i got call from rbl insurance customer care regarding r shield insurance subscription that time i clearly told to rbl customer care person i don’t have any interest in any type of insurance subscription.. Even through they had activated.. Yesterday i got my credit statement stating that r shield insurance premium rs.1000/- how come if a customer is not interested in particular thing how you people activate without their knowledge.. Now i don’t want to pay premium.. Pls take immediate action on the above incident other wise come and take your credit card.

My application number is #cc79r1r9ua for the rbl credit card application. I got all verification done at my office and residence too. I got multiple calls at office too for verification. Today got checked in rbl link showing track your card application. Found the reason as follows. Application reference number #cc79r1r9ua, status dear customer, your credit card application has not been declined as it did not meet the policy requirements of rbl bank who called us for credit card and we never gone to rbl for the same. Executive called and we given all papers and verification also done positively. I called customer care and they are not giving any correct reason one is telling u r card as been approved some one saying u r credit card application still process u r customer care people not giving any correct reason for rejection. As per rbi guideline circular no - rbi/[protected]/100. Dbod. Fsd. Bc.23/24.01.011/2008-09. Rbl bank should give us reason or else we also file complaint in rbi and bank ombudsman. We want reason for rejection as it will hit my cibil. My cibil was all clear and i got home loan too on same address. If we will not find reason for rejection, we will file case in consumer court. It is my dignity which got effected and i am fully made up my mind for filing legal case against rbl. I never had any credit card or liabilities from any bank in the past. Please provide reason or else i will file case in consumer court. Regards naresh kumar please suggest me what is next process. And where exactly my application got declined. Hoping positive response

On 12th nov 2019 they charge me 2700 in my bill when i call customer care they told me you did not pay your complete payment and they charge me the amount which i have not paid is only rs 100 and they charge me 2700 it means
They charge me 27 times of remaining payment i want my money back otherwise i will go to the court against rbl bank

Contact no : [protected]

Following commitments given by rbl bank before issuing credit card.

1. First year annual fee is zero
2. 2nd year on wards, annual fee is rs.2999 + taxes and it will be waived off if spent rs.1, 50, 000/- in the previous year
3. No cost emi conversion facility
4. 1+1 book my show movie ticket upto rs.200/-
5. Cash withdraw facility with no cost
6. 12, 000 reward points after spending rs.2000/-
7. Credit card due date is after 10th of the month (My salary will credited after 10th only)

But
1. They charged 2999+gst on my 1st credit card bill.
2.12, 000 reward points not credited even after spent of rs.2000/-.
3. Emi conversion is with interest
4. Credit card due date is made as 7th of the month.

No commitment fulfilled by them. Because of them my cibil score also effected. They are not resolving my issue.

Dear sir,
My rbl super card credit card no - [protected]
My mob. No - [protected]

I inform you respectfully,
Before last 3 month my card emi pending due to i am job less and some personal reasons. But always past time in emi paying timely... Pls check my summary but on this time your recovery agent again and again calling, sending sms and by what's up taking and using vulgar word, and any female recovery agent giving are threatening. This is not fair sir..
Your agent talking summary word available in my mobile... Already paying 6000 in this month and total pending amount paid in next month.
So pls kindle cooperate with me …. Stop this wrong way working rule of your recovery agent...

Recovery agent no. Given ….[protected] and [protected]

Regards/thanks-
Pankaj goswami

Reference no: 13206570 & 13083703 &13258534 &13396007

On 31.10.2019 i have requested to cancel the card 5954 on 31.10.2019. Without cancelling the card every time they are giving one reference number and saying that will get back in 3 days. Now you have generated a statement with annual fee. When we try to contact customer care nobody will respond and it will always connect to ivr only worst customer service

Venigalla suneetha
[protected]

The following transactions debited in my credit card not done by me eventhough i received the otp and my credit card is with me:-

1. Otp 849683 of rs.10000 towards freechbbps on 7th november 2019
2. Otp 594388 of rs. 50000 towards paytm e commerce on 7th november 2019
3 otp 093100 of rs. 50000 towards paytm e commerce on 7th novembetr 2019

These transaction done at 19.00 to 19.15 hours

Kindly look into it and resolve it.

I am a customer of santosh kumar rbl bank credit card. For some reason i have not been able to pay the last two months, but i have not run away, on a payment basis, the bank asked gunda to take the payment and the goon told me that the payment will be made by 10 november 2019 if not, i have threatened to kill my whole family.

I am very sad and scared of this attitude of the bank. After a letter, something happens to me and my family, the whole responsibility of that will be from the bank

Regards

Santosh kumar

Inspite of continously complaining online, verbal on telephone i have been charged for transactions when my card was lost and same police complaints copy submitted to rbl bank credit card department.
They straight away denied my request and saying i m liable to pay and has to pay no matter even a police complaints copy been received by me.
They have charged for the unauthorized transactions when card was physical lost and not in a position with me.
Earlier they first insisted on police complaints copy and when submitted they are not responding.
I want reversal of said unauthorized transactions

I have received my super card on the month of october 2019. On the date of 4th november 2019 i have seen that there is a payment of r shield insurance premium of rs 600. At the time of issuing the card i have clearly told that i don't want any insurance then why there is a charge of insurance. Please cancel the insurance right now. And also please tell me the process of submitting or cancelling the credit card.
My name - vishal k

I was using rbl card, they charged incorrect fee on my card and i denied to pay arround 22000 as a procession fee.
I filed complaint to nodal officer, then they advised me to settle the card.
I did the payment as per letter but some payment was delayed after all payments the agent said all ok.
After 6-7 month they again called me to make the payment and started mentally harrassing me and went my hometown and use incorrect words to my family.
This is not a correct way to treat a person.

Kindly stop harassing me i made payment arround 100000 to settle they card and after 6 month they said it was cancelled.

This is not fair if it was cancelled they should advice me at the same time when i made payment of 10000.

Please stop harassing me and my family.

I told them i am facing financial issue due to family problem but do not want to listen and trying to threaten me.

Kindly take action required and stop this harrasment.

Please see the attached snippet with conversation of the agent who settled the card.