RBL Bank Complaints & Reviews

Date: 17 jan-2020, time: 14:11
I have started withdrawing 10, 000 rs. From pnb atm machine but unfortunately, my account debited and i didn't receive it.
I have already contacted rbl bank customer service and also visited my branch and let them know about it. They are saying just do wait and wait...

What to do now?
Will i get it back anyhow?
10, 000 is a big amount for me.

I purchased rs. 2220/- through my credit card in jul 2019 which i paid in next bill cycle. And my account was on negative balance on card of rs.861/-. Now again they charged me 2220 rupees in dec 2109 bill. But as per there guideline they are forcing me to get the merchant transaction copy where as the merchant is not available there. And they forcing me to pay the amount.

I have been issued one credit card from bajaj on 22nd dec 2019. While issuing the said card, bajaj had asked me for r shield insurance policy for said card, upon which i had categorically declined their offer and told my disinterest in the said card. However despite my specific refusal, bajaj had issued said insurance policy towards my rbl credit card, moreover amount of rs. 600 is showing debited from my credit card. I request the forum to take action and cancel the said insurance and remove the said item from the debit list on my credit card.

Hi,

I got a call from rbl credit card department after our conversation they told your eligible for "rbl monthly treats" credit card, i also interested about it, rbl person took my documents on 2th of january 2020, after that i got my application reference no - #, #cc958dee4s also i got 3 verification call from rbl verification department, after that i checked they said u will recevied last call to confirm the limit as yours verification got successfully done. By today it shows "reject ops" and i had a good cibil score 806. And in last 3 year a single payment not missed and also i was a loan with rbl and foreclose before 2 month ago... And they said sir.. Ur our old costumer... Be sure 100% u will get credit card.

Anjali, executive called and we give all papers and verification also done positively. I called customer care and they are not giving any correct reason one is telling u r card as been approved someone saying u r credit card application still process u r customer care people not giving any correct reason for rejection. As per rbi guideline circular no - rbi/[protected]/100 bod. Fsd. Bc.23/24.01.011/2008-09 dated[protected]. Rbl bank should give us reason or else we also file complaint in rbi and bank ombudsman. We want reason for rejection as it will hit my cibil. My cibil was all clear. If we will not find reason for rejection, we will file case in consumer court. It is my dignity which got effected and i am fully made up my mind for filing legal case against rbl. I never had any credit card or liabilities from any bank in the past. Please provide reason or else i will file case in consumer court., please suggest me what is next process. And where exactly my application got declined. Hoping positive response

Regards sudheer

Hi, i got a call from rbl credit card department after our conversation they told your eligible for "rbl monthly treats" credit card, i also interested about it, rbl person took my documents on 2th of january 2020, after that i got my application reference no - #, #cc958dee4s also i got 3 verification call from rbl verification department, after that i checked they said u will recevied last call to comfirm the limit as yours verification got successfully done.. By today it shows "reject ops" and i had a good cibl score 806. And in last 3 year a single payment not missed adn also i was a loan with rbl and forceclose before 2 month ago... And they said sir.. Ur our old costumer... Be sure 100% u will get credit card.
Anjali, executive called and we given all papers and verification also done positively. I called customer care and they are not giving any correct reason one is telling u r card as been approved some one saying u r credit card application still process u r customer care people not giving any correct reason for rejection. As per rbi guideline circular no - rbi/[protected]/100 bod. Fsd. Bc.23/24.01.011/2008-09 dated[protected]. Rbl bank should give us reason or else we also file complaint in rbi and bank ombudsman. We want reason for rejection as it will hit my cibil. My cibil was all clear and i got home loan too on same address. If we will not find reason for rejection, we will file case in consumer court. It is my dignity which got effected and i am fully made up my mind for filing legal case against rbl. I never had any credit card or liabilities from any bank in the past. Please provide reason or else i will file case in consumer court. Regards rajender [protected] & [protected] please suggest me what is next process. And where exactly my application got declined. Hoping positive response.

Hi, i got a call from rbl credit card department after our conversation they told your eligible for "rbl monthly treats" credit card, i also interested about it, rbl person took my documents on 2th of january 2018, after that i got my application reference no - #, #cc958dee4s also i got 3 verification call from rbl verification department, after that i checked they said u will recevied last call to comfirm the limit as yours verification got successfully done.. By today it shows "reject ops" and i had a good cibl score 806. And in last 3 year a single payment not missed adn also i was a loan with rbl and forceclose before 2 month ago... And they said sir.. Ur our old costumer... Be sure 100% u will get credit card.
Anjali, executive called and we given all papers and verification also done positively. I called customer care and they are not giving any correct reason one is telling u r card as been approved some one saying u r credit card application still process u r customer care people not giving any correct reason for rejection. As per rbi guideline circular no - rbi/[protected]/100 bod. Fsd. Bc.23/24.01.011/2008-09 dated[protected]. Rbl bank should give us reason or else we also file complaint in rbi and bank ombudsman. We want reason for rejection as it will hit my cibil. My cibil was all clear and i got home loan too on same address. If we will not find reason for rejection, we will file case in consumer court. It is my dignity which got effected and i am fully made up my mind for filing legal case against rbl. I never had any credit card or liabilities from any bank in the past. Please provide reason or else i will file case in consumer court. Regards rajender [protected] & [protected] please suggest me what is next process. And where exactly my application got declined. Hoping positive response.

Hi,

I am martin britto with personal loan account number[protected]. I would like raise complaint of a fraudulent act in my account.

Pfa! Screenshot of my bank account where rbl has made unauthorized transaction of two emi in the month of january 2020.
Due to which i have been charged penalties from my other auto debit.
This has not only created situation for me to get defaulted in some other payments and also put me in big financial crunch.

Who is going to pay for the interest charged?
How could rbl take money out of my account without h my knowledge?

Also i spoke to atleast 10 representatives and all them have their cooked up story about this concerns

Also wanted to report false promise to get my money from
Sagar kale one o[censored]r representative.

He was constantly in touch with me from the past years and half. He was giving promise that its shouldnt be happening as i have no pending payments which he refused to give me anything writing.
When i address my concerns to him he promised me to resolve this issue with 24 hours and since then he has stopped answering my calls. He message me the number of your rcm for mumbai's number.
When contacted him he is telling me that my loan account is been settled and closed.

Is this banking services provided to your customer.

Kindly refund the authorized money debited from account.

Thanks

Martin britto

Dear sir,

I am writing with this regards to my credit card bill payment. My credit card number is [protected]. I recently received a bill of amount rs. 55, 000/- approx.

This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months that we had to borrow money from friends and relatives for surviving, so i do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

I am able to give 20-25% of my debts. If agree to settle with this amount, i shall be clearing their dues within the next 10 business days. More than 25% is not affordable for me in the present situation.

I am ready to settle this as soon as i get the confirmation from your side.

Please know that i have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.

Please reach out my number: [[protected]]

Thanks,
Vijay

Dear sir

Good afternoon,

I have rbl bank credit card loan "[protected]". I have taken credit card loan from rbl of rs. 226000/- i have paid many installment of loan. I am regular customer of rbl credit credit and loan account. I have used rbl credit card last 3 4 years. And made full payments on time before due dates. But from last 3-4 months i have make no payments. Last few months i have many losses in business. At this time my financial condition is not goods. I am not able to pay outstanding amount at this time.

Rbl recovery staff call me everyday. They threatened us and use abuse language everyday. I have asked many times don't used abused language but their behavior is same. I have all recording of rbl staff calls. They harass me.

I have many complained to rbl customer care by mails and calls and requested them pls ask your staff don't use abuse language. But no any response from rbl bank. Rbl staff behavior is same.

Today rbl staff again call me and same behave use abuse language and harass me and my family. "they called my all relatives and their office employees for payment & use abuse language. Take my all relatives on call conference and talk with me in abuse language.

I am very mentally disturb. I don't understand what can i do?. Please help & call me urgently.

So your requested please solve my problems & how can we solve this problems. I know am liable for outstanding amount. But no any one used abused language and threatened me and my family & other relatives as per rbi guidelines.

So please help. And contact me urgently.

Name - anil kumar
Dob[protected]
Mob. No. [protected]

They simply call you for a payment even if it is delayed by 1 day, and in a situation you ask for more time, they ask you arrange it and pay it... Why... Is it a crime if one payment on a card is delayed. When you have already informed once, what is the purpose of multiple calls on the same day every hour???. Even after telling them, they still call and say that it is the dialer making calls. Is this practice approved by rbi?? Or is this harassment of consumer's time??? Can someone tell me rbls take on this

The collection team does not follow any rbi norms around collection practices used by them even if by any chance you miss one payment around the bill they call you 20 times a day with rudr agents asking to repay. I have been mentally harassed by the agents for one delayed late payment when i missed my due date by 10 days for a credit card issued by them.

Mai credit card apply kiya hu.. Aaj 10 day ho gaya but koi msg nahi koi record bhi nahi dikha raha hai..net par check kiya aur customer care call karke bhi check kiya but koi record nahi dikh raha hai... Jisko documents diya tha usko bhi call kiya but o bol raha hai ki customer care call karo.. Ab mai aur kya karu plz help me.. My acknowledgement number.. [protected] from mumbai

I didn, t agree on any insurance over the telephonic call on the issuance of rbl super card, please refund rs. 600 for r shield insurance.
Rbl issued a credit card to me and they deducted r shield insurance preminum of rs.600 without my agreement. Their customer care numbers are not working to report this farudulent activity.
Nobody asked me about this insurance.

Am unable to create the login account at rbl reward portal (https://rewards.rblbank.com/register.aspx). i have taken 8 - 12 alphanumeric, include 1 number & 1 alphabet. But i am receiving all time same error. I don't understand, why am i getting this error. Are this portal is fake? According to me this is not a genuine issue. If possible, please resolve the issue at urgent basis.

I recieved a call from Rbl bank executive & they told me that as you are getting R shield insurance under offer for which i will be charged Rs. 1000/- binsurance instead of Rs. 12000/-. which is the actual, but they have deducted Rs. 12000/- from my credit card account without knowledge & clarification. This is fraud & i dont want to use this card any more & i am not going to pay the amount.

Hi, the most terrible mistake i did in my life was avaiing a rbl credit card.Card No[protected]. As i was jobless for a few months, unable to make payments for about 2-3 months and they imposed mighty penalties add on to their hefty rate of interest.I Pay all payment Shortly Give some time Pls

Then, the epic of harassments began. The recovery team started coming to my home and harassing my family members too.

I can't take it anymore and now i have decided to take this very seriously, if they doesn't stop it here. Kindly help & guide me with the further necessary actions.

If someone, wants to talk to me from rbl credit card team, kindly contact me on [protected].

Hi i am shivani kalsi, i have one rbl platinum movies and more card which i received just one month ago and i have spent 1140rs on it then i have paid the same within two days after that in the same running month rbl added 3540rs (Including taxes) in my statement, hence nobody told me about this membership fee before that, now they are forcing me to pay these charges but now i want to cancel my card.

I have already sent a mail to rbl regarding my card cancellation and membership charges and i want noc also.

Reference no.15008941

Dear team,
I have used rbl bank credit card ending with *7042 & i have cleared all my outstanding amount & asked bank people to close the credit card in the month of july 2019, but bank people didnt close the credit card & generated a bill without my permission. I have availed a loan of rs.48000 from rbl bank ending with *9760 & i have paid emi continuously for 15 months without any due. As i am facing financial problem bcoz of that i have requested to bank people to close the credit card, but they didn't close the card. I'm in very terrible situation & my 8 months baby's health was not good from last few months & i was in hospital with my baby & few days back i lost my baby.. I requested bank people but still bank people are tortured me by making calls back to back on daily basis. So kindly look into matter & ask bank people to clear the outstanding amount & close the credit card.

Thanks & regards,
Santosh kumar

Dear team,
I have used rbl bank credit card ending with *7042 & i have cleared all my outstanding amount & asked bank people to close the credit card in the month of july 2019, but bank people didnt close the credit card & generated a bill without my permission. I have availed a loan of rs.48000 from rbl bank ending with *9760 & i have paid emi continuously for 15 months without any due. As i am facing financial problem bcoz of that i have requested to bank people to close the credit card, but they didn't close the card. I'm in very terrible situation & my 8 months baby's health was not good from last few months & i was in hospital with my baby & few days back i lost my baby.. I requested bank people but still bank people are tortured me by making calls back to back on daily basis. So kindly look into matter & ask bank people to clear the outstanding amount & close the credit card.

Thanks & regards,
Santosh kumar
[protected].

I have opted xpress cash from rbl credit card, amount was debited same day on my credit card but not credited to my bank account.
It was already 3days up, still no response from bank. Need immediate action to be taken.
They have also debited processing fee and gst on me card. Is this the way they deal with customers?. I need my amount to be credited to my account or call my xpress cash on credit.