RBL Bank Complaints & Reviews

Hi my name is vivek r, my card number is [protected] and without informing me they have given policy worth of 1200, and i have received a card a week back but that policy amount deducted in sepetmber 19 only.. How it can be possible, and i called 4 time for cal center they didn't respond properly. Finely i don't want any insurance policy.. Plz plz cancel it i want my credit back.. I need quick response

I have applied for rbl credit card request in may but due to office work i have to travel united kingdom and i could not collect credit card so i told rbl customer executive to send to this my home address and my wife will collect it or cancel card request. They have told me they cannot handover card to anyone else so i told them to cancel this credit card request since then its been more than 2 months. I have been continuously sending emails asking them to close this but very poor response. They are still telling me that it is still in progress and sending me emails/message to pay outstanding amount. How poor service is this, i have even received card and they have started penalty and other charges. Please help me on this. This is harassment from rbl customer executives

Dear sir
Iam using last 2 years rbl bank credit card
I was paying so much huge amount anuual fees paid but recently you bank offers 0 annually charge fees so i want to waver my annual chargrs otherwise i will close my credit card and they offered me life time annual fee 0 then why i pay so i want waiver my annual charges and refund my account i was good repayment of you card transactions i was all payments paid time to time no any good offer on credit card please suggest
Thanks

Ref no: 10678215
Its been almost 2 months since i cleared the complete due amount and closed everything. I discussed 100's of times with credit card cancellation department to close and issue me an noc. Till now nothing has been done from the csr side. One pf the pathetic customer service and there is not rust either on rbl or the people who are working in rbl.

There is time sense, no proper response, there is no accurate information and i am surprised how these people are getting salaries. One of the useless entity i ever experienced so far.

Kindly issue me and noc.

Fyi: i have all the mail communications, call details etc. If you guys are trying to act so smart, then i am dam sure that you guys will be ending up in facing the legal consequences.

Dear team,
I have requested your cce on due payment calls to done once due date is crossed from 4 months still. No action everyday 2 times a call is done... When i request to transfer the call to senior they drop the call and i don't get a chance to speak to tl or manager on floor to just stop calling before due date. Today on 1st september a sunday i get a call from your outbound ppl on reminder call the agent name shiv or mailkarjun not sure it was around 3.54 pm which from tamil nadu. Wen i requested again today the call was transferred to senior executive when i asked do u ppl understand i asked you to transfer to the team leader not to you... The agent was so rude to me and said pay your payment first then i will transfer your call... I asked him again till my due date is not completed ut not supposed to call he said u can't make the payment then we will call later wen i was ask he disconnected the call. Worse service a rbl bank provides and unprofessional behaviour thru out the whole experience

Dear sir,

Mention card number [protected] on ankit h raval. This credit card swapping by rbl recovery agent his name dhruv patel his coming from laxmi enterprise.

Before few month mr. Dhruv patel came to my house for take card for emi convert also he confirm with cc manager for emi convert. But mr. Dhruv without inform me he deposit some amount and swapping whole amount. Also he take 4000 rs/- cash from my home that time i m travelling to karnataka for company work. He did not provide 4000 rs/- receipt. Also mr. Sanket sharma know my all problems but still not solve i do not want pay any amount to rbl bank.

This fraud case effected on my cibil score kindly help...

Regards,
Ankit raval.

Dear sir,

I have rbl credit card last four digit 9638. It has credit limit of 42000 rs i have paid 126965 rs how possible means something is going wrong.

Please check soon as possible

Card number transaction date transaction type billing amount narration
5243xxxxxxxx9638 [protected] credit 6500 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 4000 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 3505 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 3000 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 5900 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 4371 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 9300 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 5000 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 300 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 1000 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 5000 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 200 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 4200 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 1000 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 5500 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 2000 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 5000 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 7000 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 7000 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 5942 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 2000 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 400 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 700 payment received thank# you #
5243xxxxxxxx9638 [protected] credit 2500 payment received thank# # #
5243xxxxxxxx9638 [protected] credit 10357 payment received - elec# # #
5243xxxxxxxx9638 [protected] credit 10000 payment received - elec# # #
5243xxxxxxxx9638 [protected] credit 3000 payment received - elec# # #
5243xxxxxxxx9638 [protected] credit 4600 payment received - elec# # #
5243xxxxxxxx9638 [protected] credit 3000 payment received - elec# # #
5243xxxxxxxx9638 [protected] credit 2000 payment received - elec# # #
5243xxxxxxxx9638 [protected] credit 90 payment received - elec# # #
5243xxxxxxxx9638 [protected] credit 2600 payment received - elec# # #

My supercard reward points are not been displayed in rbl reward portal so i am not been able to redeem it so please let me know how to redeem the points since 31st is the last date for redeemtionmy supercard is been issued recently and the fee is also been taken from me telling that it can be redeemed as voucher but the points given is also less which i wont get the voucher for that amount please look into that matter also

Rbl bank credit card wrongly charged rs. 2011.71/- from my platinum super credit card no.[protected].
I have access miracle lounge at bangkok international airport at departure area on dated 13/08/2019 to access this lounge is free of cost i have already access this lounge in april 2019 that time credit card bank didn't charged anything from me.

Rbl bank given me personal loan of rs. 133000/- this loan is called dial cash. This loan was disbured to me last year 2018. After few months i called the bank and asked to foreclose this loan and they asked me to pay rs. 129726/- and i paid this total amount but i was not aware about the loan was not foreclosed the reason know by bank. I was getting the stpl statements with - amount. I thought bank is sending these - amount statements as the loan period is long but i was not aware and i have not received any mail or call from bank regarding the loan is not closed but they have taken the 129726/- amount and started adjusting the amount as if i paid the emi in advance whereas i called as asked the foreclosure amount and after getting the foreclosure amount j paid it to bank.
Now this month i called and asked them why you are sending these - amount statement then they are saying that this loan is still active because due to some issue this loan was not closed and the issue til date i don't know.
Now they are asking 25000/- to close the loan. They are saying my pending amount is rs. 95000/- a forecloser charge @3% +18% service tax.
Why should i pay the foreclose charge now when i have already paid the full amount with the foreclosure amount in 2018.
This is my compliant.

Megha from RBL Customer Care called me and used abusive language. I am a platinum choice supercard customer of RBL. My brother is unable to pay his card amount and due to which she is misbehaving with me. The bank didn't issue the card after taking approval from me. So, how anyone from bank can call me and talk rubbish. It can't be accepted at any way. The bank can only call up the main person or to the one who has taken the guarantee. They just can't call their sister, mother (in case of independent), father, or anybody as per their wish.

I paid 20000 my RBL credit card bill through phonepe on saturday 24.08.2019 around 6.12 pm. The transaction status is successful. But in RBL my card showing any transaction didn't get and not credited in my rbl account. Although the amount got debited from my SBI account. So please take immediate action and debited amount should be credited to my rbl account.

Dear/sir,

Madam i have applied for rbl super card last month but till date i cant received my card. First time my card reached my area hub by bluedart courier and i'm talk with courier delivery boy on call but he never deliver to my address and same your team rearranged to sent me by same courier.

But till date i'm not received card.

So please resolve this issue as early as possible.

Thanks and regards,

Arvindkumar khalekar
+91 [protected]

Dear team,

I'm existing rbl credit card user for last 1 and half years, am used to pay my monthly bill regularly on or before due date, but for last 3, 4 months i can't able to pay my bill on due date, so am charged for late fee and very high interest rate continously 3 months.. Which is not affordable by me in this situation, because i lost my job and don't have income for last 3 months.

This is the reason...

Bad talking behavior from rblbank credit card mr anurag. And he is deputy manager of rbl bank credit card
And his contact no [protected]
Becausee delay in credit card payment..
I am shocked... On his behavior continues doing msg on watssup me thatswhy, i am irritated and mentally touching me, therefore blocked him then do tex msg...
Tuze gharpe aake beizat karunga na tab pata chalega...
Tere wife ko bol de paisa ready rakhneko...

I don't like this behavior...
So take action against him..

My credit card no:[protected]

Sagar medhekar
[protected]

Hi i am rajani nutan regarding r shield insurance subscription that i don’t have any interest in any type of insurance subscription.. Even through they had activated.. Yesterday i got my credit statement stating that r shield insurance premium rs.1000/- how come if a customer is not interested in particular thing how you people activate without their knowledge.. Now i don’t want to pay premium.. Pls take immediate action on the above incident other wise come and take your credit card.
Mail id: [protected]@gmail.com

I hold a rbl credit card and was doing the minimum payment monthly basis without any skip. Last month i skipped a payment due to financial crisis and opted for debt management plan through single debt and advocate and even myself has send the communication to grievance department of rbl bank on 29th july 2019. I have not received any reply on the mail. The same was communicated to recovery agent but he was not at all ready to accept and harassed to such a extend that he forcefully took away the money. If this is the case then what is the use of debt management plan where even bank is not ready to help.

Hello

This is with the case no 10865864. After having conversation with rbl credit card customer executive mr. Abhishekh in between 12 pm to 1pm on 22 aug 2019

Please find the below screenshots

Case 1.

Over limit fee rs.600 and and late fee - rs 1000 generated incorrectly.

Minimum due according to recent mail on 6 aug is 4127.45

Amount paid by me is - rs 5000 on 8th aug

Due date is 10 aug.

Again amount paid is - rs.34745 on 14 th aug

Also find attached

My bank statement which is showing that i have paid rs 1358.87 for 10may bt it is not shown in may statement kindly go through it and resolve my issues.

So need all purchase amount and above said 1358.87. Should get subtracted and regenerate the bill.

After resolving this issue i want to close my rbl credit card for ever.

Total amount refund should be

For 10 may 2018 transaction -1358.87 + 600=1958.87

For 20 aug 2019 transaction - 1000+600 = 1600

Total amount refundable from rbl is =3558.87

As on bill generated on 20 aug is total amount due is - 3141.50

Is incorrect.

Correct bill - rs.1541.50

Ultimate refundable amount from rbl to me is - rs. 3558.87- 1541.50 =2017.37.

I hope this query will get resolve. Or else give me physical assistance to resolve my issue as off other banks like hdfc icici and etc banks do for incorrect bill generated.

Regards

Pooja mohite

I have purchased a health insurance from rbl bank with my credit card 2 months back i have still not received the card as per my telecommunication. The executive told me that i will receive the card in 8days now its over 2 months i havent received the card. I got call from your delivery service (Maruti service) that i need to collect the card from there office as i have told him its not possible for me to come i requested his to send the card to my home address and its over a month 5 days ago i got another call from them they said i will get the card in 2days. So i request you to please cancel my insurance police and refund me my amount. I will not accept the card if now i receive it. Worst service experience from your side guys. (Or your partner). I have other options for insurance i will take from them please cancel my police and refund my amount asap.
Rahul ardalkar
[protected]
Pune maharashtra

Respected SIr/Madam,
With Subjected to the above mentioned PL[protected],
As there was delay in salary credit, the loan repayment was delay and the ECS was returned in the month of Jun'19 and Jul19 and the same later was repaid.
Thru this mail, I would like to bring your kind notice that, without any information, on the re submission of ECS beyond the EMI date, the ECS was tried continuously without any intimation to keep the fund sufficient and about re submission of the same.
The details of the bank statement also attached for your kind reference.
Though parallel your executives used to call me and get the confirmation date to make the payment online and was never mentioned from your executive that, the ECS is again being sent to the concerned bank for the debit.
Through this, it is clearly understood that, RBL is taking the advantage of ECS mandate confirmation given by their customers.
If I don't get any satisfied answer from you, I will be forced inform Banking Ombudsman.

Thanks & best regards,
Basavaraj Hombalimath