RBL Bank Complaints & Reviews

Dear Sir/Madam,

To
The Manager
RBL Bank

Subject: Complaint against your staff

Sir/Madam,

This is with reference to the application submitted to your bank dated October 15th, 2018 regarding the foreclosure of the loans.
As discussed with your employee Mr. PUNEET, Contact No.- [protected] in your Chandigarh branch the foreclosure amount can be known to me by 10 days. But its already 20 days and counting, and Mr. Puneet is also not responding to my calls. I just wanted to know about the amount to be submitted for the foreclosure of my loan accounts i.e[protected] and[protected].( Classic Petronergy)
Is this the way your bank treat to your customers? I am really not satisfied with your services and your staff. This harassment is not bearable now because it has also happened to me before.

Dear Team,

I have not subscribed to the R-Shield Insurance program on your Bajaj Finserv RBL Bank SuperCard.
I don't have any interest on this. Please cancel this . I don't have any necessity. and make sure that no amount should be debited from my card. With out my confirmation or knowledge it has been activated.

For more than 15days im trying to reach customer care but i can't,
Im very dissappointed by this. so cancel this scheme. as well as credit card

I made a purchase through flipkart for rs 17099 for a mobile device & returned the device as i was not satisfied & flipkart returned the full money to rbl bank as well.
Now there is a total balance of 218.58 showing up in rbl mobile application.
When tapped on the amount to go further the screen keeps loading & nothing further is shown.

What is this balance of rs 218.58 please help.

I had applied for and received my rbl credit card
Through the moneytap app.

I am unable to transact with my credit card either online or without pos machines.

When i try to transfer money to my bank account using the moneytap app also, the app throws an error saying bank not authenticated. I’ve attached a screenshot of the error. Kindly guide me.

I have been trying to reach customer care but unable to reach a customer care executive. I have tried mailing but haven’t even received a response.

I am lovelesh k dahiya. I have my credit card with me. I have been making payments on time but still the credit card people are calling every other minute with foul language asking to make payment. I have told multiple times please dont call me as i will do it my self and there is no sense in calling even after the payment the very same month that too over the min amount. My min due is 3500 and i make 5000 permonth. Still these # call me every other minute stating it as a reminder call. Also, have illiterate # working with your firm.

My name Asif Khan my mob [protected]
I have a new rbl credit card but yesterday suddenly 12000 rs detucd by r shield insurance I don't want any insurance policy please refund my 12000 rs other wise I will complant cunsurmer court because you chitting with costumer
Refund my money
Without asked how can detucd my money my credit card its mean my credit card it's not safe by rbl bank ..you can any time widroll money my credit card.
Asif khan

Dear sir,

I am sachin bembi from ludhiana punjab, having a credit card of rbl with card no.[protected]. I have received this card in july.2018 but this credit card is not usable, when i am trying to use above mention credit card then payments declined every time and no reason shown for decline. So please note my complaint and resolve asap. If there is any delay in process then please close my credit card asap. I will not pay any annual charges against this credit card. So please look in to the matter and resolve asap.
Also many time i will try to contact you on your customer care no. But unfortunately it is not responding.

Waiting for your prompt actions.
Regards,
Sachin bembi
[protected]Mobile)
[protected] (Credit card no.)
Rbl credit card - master card.

Hello Sir,

I have RBL platinum super card. on[protected] i tried to withdraw 5000 Rs but money could not be withdrawn from SBI ATM at SP OFFICE DARGAMITTA ATM in Nellore, on[protected] at 07:04 PM. i could not recievd any money nor any receipt from the atm, Name : MOHAMED ASHRAF AHMED.So i am requesting you help me.My phone Number : [protected]
Thanking you

Hi team,

I have been using this rbl credit card for a year and half and stopped using it from past 6 months or more due to less offers and worst services and for that i am trying several times to connect customer care no ([protected], [protected] & [protected]) to deactivate the credit card, but i am unable to authenticate after asking dob verification which is correct according to me.

I have disabled the card usage from the rbl my credit card app and these people are calling me 50 times a day for just 518 rs and even after repeatedly telling the tentative date and time of payment they keep calling again and again.

Totally pissed off...

Respected sir/madam,

I'm writing this mail regarding my credit card outstanding. My credit card ending [protected] is having total outstanding of rs.74000 however the card limit is rs.68000/-.

This is to inform that me and my family has been fallen under a very hard financial situation in recent time due to some crisis. And in addition our family numbers hospitalized so due to we are financially in zero position.

I want settlement, as i can pay around 50% of the outstanding as i'm not in the position to pay but i can pay my emi option only.

Please consider my request..

I'm mr. Yadagiri gajja, i applied rbl credit card since one month back. Rbl person taken all my documents (Pan, aadhar, photo) verification call also done. Rbl person told me u can collect the card 4 to 5 working days. But i'm not received any card from rbl side.
Please find out send me or cancel my card and send me my documents back.
Con:[protected]
Email: [protected]@gmail.com

Thanks & regards
Yadagiri gajja

Respected sir,
I am a. K. Sastry has credit card customer in our esteemed bank. I got a message from rsheild on 24.10.18 rs.12000/- debited in my credit card. My credit card no.[protected]. I have already contains of health policy and i did not want to continue in that policy. Would you kindly cancell of that policy and rs.12000/- credit in my credit card as early as possible.
Thanking you sir,
A. K. Sastry mobileno.[protected]

Dear team,

I amit rana, is holding a credit card of rbl, whose no. Is [protected].
Now because of some personal reasons, i don't want to continue with this card.

So request you to please deactivate my this card & confirm me asap. As after this mail i am not liable to pay any membership or any miscellaneous charges applied from your end.
Mail already sent via my registered email id, but no response till now

Thanks,
Amit rana.

Hello my name is ramesh as i applied for the credit card along with that your execute called me and said about r shield policy first i said no that but due to forcing i said ok transfer call to verification department they asked about policy details and said amount will be debited from your credit card. As i was not interested in that policy so please cancel that policy and the amount should not debit from my credit card. So please cancel that policy..

The problem still continues. The customer care people keep calling at least 3 to 4 times a day.
I strongly feel the bank has failed to give orientation to these people as to how to handle customers and maintain a database so that they don't repeat calls to the same person everyday.
Very very very poor Management
Yesterday I have attended the call and given the payment details and they assured you will not get calls anymore.
But today again I received a call got payment reminder.
I am sorry to say absolutely worst systems and process followed.
Actually causing lots of mental trauma to customers.
Especially calling continuously working people is ridiculous.
I have already registered consumer complaint. I think I need to take further first of action.
I will quiet all long since I received a call from your side assuring no more disturbance but didn't happen.
Actually I hold 3 credit cards haven't faced problem with other banks.
When there is a SMS follow up for reminders then why calls that too to customers who have never defaulted.
This action of yours is actually pushing us to surrender the card. So annoying.
And that too calls from different different numbers not even able to block them
I think it's high time for the to management to pitch in and resolve this issue. I am sure I am not the only costumer facing such a difficulty.
Will appreciate prompt action

Hi,

I have a cc with no.[protected].. Shahul hameed..

I have done payment from rbl app through phone from hdfc net banking rs.45000 on 25th october. Other transactions updated but not thos one... This amount is not updated in my credit card..

Customer care people are also not responding properly...

Kindly help

Regards
Shahul hameed
Hyderabad
[protected]

Dear sir / madam

I am mr. Sangram s rashiwadekar applied for rbl bank credit card ;done all the necessary process from both the end. According to your executive i suppose to receive a card by today itself (P0d no [protected]) but nothing is happen yet; i got a call from blue dart people that due to incomplete address they are not able to handover the card to me so i called ur customer care they said that i will get it by 31 of this month. The fees is also deducted from my card so who is responsible for this. Its not my problem i want my card by 27th of this month. I also use other bank credit card but i never face such problems. U told me to visit courier office u people trouble me a lot.
Resolve the problem by tomorrow itself.
Unhappy customer
Sangram
[protected]

Respected sir,
Today i got message rs.12000/- as deducted in my credit card towards rsheild bundle insurance. But i did not want that policy and what ever amount was deducted in my credit it will be credit my credit card as early as possible.
Please consider my request and rs.12000/- credit in my credit card.
Your faithfully.
A. K. Sastry
Mobileno.[protected]

Dear sir,
This is ravichandran v, had applied for rbl credit card. Thank you for the your service that i am confirmed for the card. But due to some miscommunication (Due to language variation) with one of your customer care. I said ok to the r-shield bundled insurance and card fraud protection. Which i understood after getting a message to my mobile number.
So kindly cancel the above mentioned insurance for the below given applicant.
(Credit card no:[protected]'platinum maxima') i reported many time this problem to your head office but still no improvement. I need immediate solution for this problem otherwise i don't want a your credit card support. I ready to surrender your card if there is no responsible.
Contact mail: [protected]@gmail.com
Mobile:[protected]

Dear sir/mam,

On 22st oct'18, there were 7 unauthorised fraudulent transactions on my rbl credit card for a total amount of rs 35232.41. I received 7 sms on my mobile [protected] for transactions o[censored]sd 95.60, 95.60, 95.60, 95.60, 95.60, 1.60, and usd 0.60. On 22st oct'18, i received these 7sms at 08:57 pm to 08:59 pm respectively. The merchant name is facebk ads. Total fraud on my credit card is usd (Inr 480.3 including tax). When i received these 7 sms, i was at my shop, odisha bhubaneswar. From call center agent of rbl bank, i came to know that pos (Point of sale) of these 7 unauthorized fraud transactions are online for facebk ads. Also i have the card with me. I have blocked my card on 22st oct 2018. Kindly investigate this matter at the earliest

Regards,
Ashok kumar maharana
Mobile - +91-[[protected]
Email: care. [protected]@gmail.com
Total amount (Fraud)- usd 480.6 (Inr 35232.41 including tax)