RBL Bank Complaints & Reviews

The problem still continues. The customer care people keep calling at least 3 to 4 times a day.
I strongly feel the bank has failed to give orientation to these people as to how to handle customers and maintain a database so that they don't repeat calls to the same person everyday.
Very very very poor Management
Yesterday I have attended the call and given the payment details and they assured you will not get calls anymore.
But today again I received a call got payment reminder.
I am sorry to say absolutely worst systems and process followed.
Actually causing lots of mental trauma to customers.
Especially calling continuously working people is ridiculous.
I have already registered consumer complaint. I think I need to take further first of action.
I will quiet all long since I received a call from your side assuring no more disturbance but didn't happen.
Actually I hold 3 credit cards haven't faced problem with other banks.
When there is a SMS follow up for reminders then why calls that too to customers who have never defaulted.
This action of yours is actually pushing us to surrender the card. So annoying.
And that too calls from different different numbers not even able to block them
I think it's high time for the to management to pitch in and resolve this issue. I am sure I am not the only costumer facing such a difficulty.
Will appreciate prompt action

Hi,

I have a cc with no.[protected].. Shahul hameed..

I have done payment from rbl app through phone from hdfc net banking rs.45000 on 25th october. Other transactions updated but not thos one... This amount is not updated in my credit card..

Customer care people are also not responding properly...

Kindly help

Regards
Shahul hameed
Hyderabad
[protected]

Dear sir / madam

I am mr. Sangram s rashiwadekar applied for rbl bank credit card ;done all the necessary process from both the end. According to your executive i suppose to receive a card by today itself (P0d no [protected]) but nothing is happen yet; i got a call from blue dart people that due to incomplete address they are not able to handover the card to me so i called ur customer care they said that i will get it by 31 of this month. The fees is also deducted from my card so who is responsible for this. Its not my problem i want my card by 27th of this month. I also use other bank credit card but i never face such problems. U told me to visit courier office u people trouble me a lot.
Resolve the problem by tomorrow itself.
Unhappy customer
Sangram
[protected]

Respected sir,
Today i got message rs.12000/- as deducted in my credit card towards rsheild bundle insurance. But i did not want that policy and what ever amount was deducted in my credit it will be credit my credit card as early as possible.
Please consider my request and rs.12000/- credit in my credit card.
Your faithfully.
A. K. Sastry
Mobileno.[protected]

Dear sir,
This is ravichandran v, had applied for rbl credit card. Thank you for the your service that i am confirmed for the card. But due to some miscommunication (Due to language variation) with one of your customer care. I said ok to the r-shield bundled insurance and card fraud protection. Which i understood after getting a message to my mobile number.
So kindly cancel the above mentioned insurance for the below given applicant.
(Credit card no:[protected]'platinum maxima') i reported many time this problem to your head office but still no improvement. I need immediate solution for this problem otherwise i don't want a your credit card support. I ready to surrender your card if there is no responsible.
Contact mail: [protected]@gmail.com
Mobile:[protected]

Dear sir/mam,

On 22st oct'18, there were 7 unauthorised fraudulent transactions on my rbl credit card for a total amount of rs 35232.41. I received 7 sms on my mobile [protected] for transactions o[censored]sd 95.60, 95.60, 95.60, 95.60, 95.60, 1.60, and usd 0.60. On 22st oct'18, i received these 7sms at 08:57 pm to 08:59 pm respectively. The merchant name is facebk ads. Total fraud on my credit card is usd (Inr 480.3 including tax). When i received these 7 sms, i was at my shop, odisha bhubaneswar. From call center agent of rbl bank, i came to know that pos (Point of sale) of these 7 unauthorized fraud transactions are online for facebk ads. Also i have the card with me. I have blocked my card on 22st oct 2018. Kindly investigate this matter at the earliest

Regards,
Ashok kumar maharana
Mobile - +91-[[protected]
Email: care. [protected]@gmail.com
Total amount (Fraud)- usd 480.6 (Inr 35232.41 including tax)

Hi my name is sunil kumar meena, without docoment & inform me they have given r shield insurance and i have received a card a 1 week back but that r shield insurance amount deducted only.. How it can be possible, and i called 3 time for cal center they didn't respond properly. Finely i don't want any insurance policy. My complaint no. Is 04333991.
My mail id [protected]@gmail.com

Respected sir/madam,

I'm writing this mail regarding my credit card outstanding. My credit card ending 8285 is having total outstanding of rs.45, 966 however the card limit is rs.36, 000/-.

This is to inform that me and my family has been fallen under a very hard financial situation in recent time due to some crisis. And in addition i lost my job as a result i'm unemployed since more than 11 months now. As a only earning member my family is surviving on the very edge basis.

I want settlement, as i can pay around 30% of the outstanding as i'm not in the position to pay full.
I suggested the recovery team also on the same.

However the field collection team using very abusive language by coming at my residence address. And they are threating us that they will ask and pressurized my neighbours to collect the money from them which is very unethical practice. They are threating the ladies in my house in my absence. Just because my family is in hard situation they are not taking any legal action. However it doesn't mean they will not do. I'm requesting to please do one time settlement of the same.

If you're ready for settlement they i can be able to do same by borrowing some fund from my friends or relatives in week time. Please let me know.

Thanks,
Akshay p

My name is balwant parihar. I have received of rbl credit card. Which discussed on telephonic conversation with rbl credit card service executive. They said no any kind of charges for the card. It is totally free but after 1 month i have received the msg amount off 1100. I call more times in customer care but the rbl bank credit card customer care never connect the call. 1 day the call is connected then i told him my problem that i am not using rbl card so why should i pay and the person who send me the card according to his information no any kind of charges u pay for it. So i am not pay the amount.

I also take a health insureance policy from religare health insurance policy but when i received the policy some wrong information is there so i call the customer care and i e-mail on [protected]@religarehealthinsurance for cancel the policy.

When i talk to rbl customer care he said the annual amount is not charged on your credit card but the amount is show in your account it is health insurance amount. So tell me when i cancel the policy so which amount i will pay and why?

The person said you have any kind of proof that you have to prove that your policy will be cancelled. I call again religare health insurance i e-mail also he give me the proof when my policy is cancelled but from rbl bank customer care person said we have no proof and we never close the rbl credit card. I have lost the rbl card in and i complain for us and block also.

Do me a favour for the solve this problem. My policy is cancelled i have proof so on behalf the rbl bank credit card blocked and close urgent. Because today i have receive again the msg on behalf of rbl bank for due payment. Of rs.2745 card no. 5069.

Rbl customer care executive want to me the proof of cancel policy i have attached so now close it and mail me revert the account will be closed.

I have so many request no. I. E., 04412504, 03968300, 03777013. I want to know the status of the complain no. When i was made the call so many times so why account is not closed till date.

So please resolve it and close it.

Balwant parihar
[protected]

Dear sir'

I have credit card of rbl bank, the issue is that i got a call from rbl employe regarding r-shield bundle insurance they had explain ful details benefits of the insurance, but i am not intrested i said to them but forcely they try to convert me and insurance on me of rupees 12000 pls cancel that r - sheild insurance or,
I don't want this rbl credit card and any services frm rbl bank.

My name is vikas tiwari and my phone number is [protected].. Currently I am using kotak credit card for last 1 year and I do my all bill payments on time and never had a due payment..my track record of payments is 100% and I have cibil of above 700.. Someday before I got a call from rbl agent for rbl credit card and he assured me to get one..i submitted all my documents and all the verification had done by rbl bank..but after a month I got message that my application is rejected.. That's not fair..first of all rbl called me for credit card..i didn't contact them and after a month hassle you rejected without any valid reason...i have everything perfect whether it's my cibil or payments track record then why did you rejected my application.. After your rejection my cibil got affected..guys please if you can't provide a card to a genuine person don't waste our time please..i am already using a kotak bank credit card..i am highly disappointed with rbl bank and will never reccomend to anyone..
My application number is #ccwkh70182
Mobile number [protected]
Email id [protected]@gmail.com

I just want to highlight some fraud bank who are cheating with customers and taking so much money from them rbl is the one of them 1st executive commitment wrong and upgrade my card then after now they are charged over limit charges just because of annual fee i have charged my card under my credit limit however they are charging annual fee 5000 due to which my card is over limit.

One of pathetic bank i have seen

Rbl credit card no proper expln serives
Starting card sir nice card nd all facility
After delivery card no call explain custmer proper
Bhuk bhenchod no statmnt send call customer busy busy my final complnt
Fraud expln rbl bank nd bajaj finance
Chuitya banane ka kaam sirf karte hai
Abb jo karna hai karo payment to mai nahi karne wala
Kyo ki surwat aches karte after all explain chnge sry sir wrong information diya hoga
Card dene ko 12 call badmai
Chutiya banke gayab i m interred allredy

I, nishant verma applied a rbl titanium delight card.

I want to know about card benefits and yearly fee. I checked card yearly fee is rs 750/- per year. But your executive call me for confirmation details, according your executive card yearly charge is 2000 plus gst.

So please confirm me card annual fee and benefits before card dispatch.

Credit card application (#cct9e3r95t)
Mobile no - [protected].

I received a message from rbl for card upgrade. How can rbl upgrade card without intimation.

Thanks & regards,

Nishant verma

Hi team,

My name is siddhesh raje card no.[protected] i want to settle my credit card dues as i am facing problem i lost my job on top of it my daughter has a leukemia which has been inform to your team as well today 20/10/2018 your recovery executive name anand abuse by parents we have a lounge a police complaint as well for threatening and abusing i have clearly informed my new address where he has visited once why your recovery agent harassing my parents henceforth i will not tolerate it and will take necessary action. I want to settle my card kindly contact me on
[protected]
Siddhesh raje

Hi my name is rajakuamri.. I have got rbl card and used 60000 because of this i paid 80000 above. I went to bajaj office and asked them to cancel the card. They told i would get the call from customercare but i didn't get any call from rbl.. I asked them to block my rbl card. They blocked the card.. Before blocking i paid all amount which was in due.. Last 2months back i have blocked my card. But now daily i got msgs that i have to pay 1500 rupees.. I don't understand why i have to pay? I tried to call customercare no one respond properly.. I want to lodge a complaint in consumer court.. Plz tell me how to lodge a complaint

Hi am Rajashekar am one of the customer who is cheated by rbl bank...15 days before I got call from rbl insurance customer care regarding r shield insurance subscription that time I clearly told to rbl customer care person I don't have any interest in any type of insurance subscription... even though they had activated...yesterday I got my credit statement stating that r shield insurance premium rs.600... How come if a customer is not interested in a particular thing how you people activate without their knowledge...now I don't want to pay premium...plz take immidiate action on the above incident other wise come and take your damn credit card...
[protected]@gmail.com
Contact no. [protected]

Applied for RBL bank Paisa on demand Credit line through paisa bazar around 10th September 2018. Got application no. on 16 Sep 2018. Then got Application approval message on 19 Sep 2018, stating:
'Congratulations! Your RBL Bank Paisa on Demand Credit Line application has been approved. Your Card will be dispatched shortly.

Customer care also confirm me of approval, stating' that ‘we are glad to announce your application is approved and you will receive welcome kit shortly’

After getting no SMS for week about delivery of card, i sent mail for status.
But i was inform to be patience interim.Same thing repeats for month.

And after month of follow up, bank continue to mislead me. And finally today they sent me mail that 'We regret to inform you that we would not be able to offer you a card at this stage,

But about wasting my precious time and how your policy for me changed within month and on what criteria bank approve my application previously.

Application no. #CCK9DS7EVK
Registered mobile no. XXX2403986

My rbl credit card use on (Merchand - facebk ads) rs-4000/- on 9 oct 2018 9:38 pm make unauthorized transaction, and this time i am not received any otp for this transaction, i received only this massage
"a charge o[censored]sd 53.81 has been initiated on your rbl credit card ending with 4015 at facebk ads on 10/10/18 at 09:36 pm ist. Your card is over limit."
Please kindly check it and refund this amount

I opted for rbl bajaj credit card in july 2017 then i found this card is not usable for me so raise a request to stop its services in april 2018 through call and mail. Then they said they have registered request and will process soon then they came up with my number is not reachable give me ulternative number. I gave that too till they did not call me and now suddenly they are calling me as to pay new year service charges for the card. And interesting thing is that when they call me to pay bill then my number is reachable but when i say i want to close this card and its services they said my number is not reachable. Please help me this people are fraude