RBL Bank Complaints & Reviews

I have raised a card cancellation request on 6th of Sep. They told their retention team will contact me in 3 days and confirm the cancellation. After 3 datys i get call from team stating my payment is not reflecting so they cannot proceed with request. Then they closed my request raised a new request

After 2 days amount was reflecting but no call from backend team. Again i called helpdesk asking about the request. They told me retention team has tried to contact me even though there was no call made to you but unable to reach me they raised a fresh request again.simply they act like they are trying to contact me to their retention team and say they are busy or not there..

This is going in a loop.they are simply giving me excuses and dragging my request.

This is a clear case of fraud.they are trying to delay my card closer so may force me to pay for next year fee

I wanted cancel 2 policy, one is r shiled policy and another one is accident insurance policy. However, there is no number or email id to get in touch with your insurance wing. I got customer care no in your website but i can't reach your customer care. I need to conversation with tamil language so please provide tamil customer care. Can you guys please arrange for a call or cancel my policy by considering this as a formal request. Please rectify my problems as soon as possible. My email i'd nandu. [protected]@gmail.com

Hi, this is manorajm from chennai, i have a salary account in rbl bank. What happens with this is online payment is really a problem in this bank. If a transaction is made online using debit card or credit card and the order is declined by the merchant or the order placing problem happens, that time the amount gets deducted and will have a message from the bank or the merchant stating that the amount will be refunded within 7- 10 working days. When i contact the merchant they'll tell that the refund is approved from our side and the problem is with your bank side. So, when i call the bank they say that it will take from 7-10 working days. When i still didn't get it in the concerned time also when i contact them they are telling to write and give a letter visiting the bank. This is really embarrassing. When the bank does knows that the amount is still not refunded and should be refunded why are they not doing that. It's like equal to cheating.

I am credit card user of your compnay rbl credit card co.. I have a pending payment of amt rs10000 for a month. Today i recieved a call from your office b-13 koshambhi near vaishali metro station at 3:00pm an employee whose name is sumit tyagi was not giving me respect, he was using shocking abhusive language about my family, and there were another guy also who took phone and showing that he is don. I want immediate call back or going to file a complaint agaist your company in police station.

I also suffered a lot for cancellation of my supercard bajaj-rbl. But fortunately by god's grace national consumer helpline (Number 14404, [protected], & [protected] came to my help. Because of their email to [protected]@rblbank.com; my card cancellation process was completed. But before that nobody replied to my mails and responded to phone calls.

This is abhijeet vishwakarma from mumbai holding rbl credit card (Card no: [protected]),

I have made 50% payment of total outstanding amount on the card,

Due to my financial issues & domestic reasons i'm not able to make the payment,

However i have informed same thing to collection team, but they are not ready to hear,

& without my permission they released the final settlement letter twice,

& since last couple of months these guys are continuosly calling & harrassing me to make the payment,

They are contacting my friends & relatives & using abusive language, making offensive conversation with them,

This is totally unacceptable,

I told them that i'll make the payment but still they are continuing such nonsense things,

Kindly look into it & stop such nonsense as soon as possible.

Regards
Abhijeet vishwakarma
[protected]
Vish. [protected]@gmail.com

Dear team,

Please help me in resolving my concerns.

I have been writing mails to rbl and there is no proper response.

Complaint review:-

I got a call from xpressbee stating credit card from rbl bank has been dispatched, whereas i have never requested for credit card nor i have signed anywhere on the agreement requesting for credit card and i got a sms from rbl bank stating i need to pay minimum due.

I was surprised and call rbl customer care with great difficult and the female named ms. Geetha assured that the complaint will be taken forward and the card will be blocked but to my utter surprise the card is still not blocked and i still get sms and mails from rbl to pay minimum due and until now nobody bothered to call me.

I have sent more than 30 mails to rbl but still there is no proper response and my concern is not address.

Request you to please take action and help me in closing this matter.

Hi my name is latha s, when rbl customer care called me for membership i told i don't want membership but they told me nothing to pay but still deducted the amount rs.2, 999/-and they said for withdraw the amount interest free but after withdrawing rs.500/- they have deducted rs.100/- pls resolve my request.
My email id :[protected]@yahoo.com

Thanks & regards
Latha s

With due respect and humble request my payments and credits/debits are mismatching plg rectify problem at the earliest please

My payments emi. Credits
21000.00.9054.00 2950.00
6279.00.7115.00.505.00
8847.16.3872.00.2999.00
3000.00.10000.00
— 3689.16.5000.00
36126.00 — 250.00
26730.16 125.00
1011.00
1500.00
1117.00
100.00
1750.00
637.00
2000.00
100.00
5779.00
6898.00
7000.00
175.0
—
Total. 49896.00
—

Paid emi - 1683.33
1683.33
1683.33
—
5049.00

Finally.[protected].16 = 13769.84

But in statement shows - 17103.22
It's mismatching

Plg send detailed

Statement by correcting ply rectify sir

With due respect and humble request my payments and credits/debits are mismatching plg rectify problem at the earliest please (My card number is 5256 1188 * 3090 in name of lakshmana rao bhairi

▼ hide quoted text
My payments emi. Credits
21000.00.9054.00 2950.00
6279.00.7115.00.505.00
8847.16.3872.00.2999.00
3000.00.10000.00
— 3689.16.5000.00
36126.00 — 250.00
26730.16 125.00
1011.00
1500.00
1117.00
100.00
1750.00
637.00
2000.00
100.00
5779.00
6898.00
7000.00
175.0
—
Total. 49896.00
—

Paid emi - 1683.33
1683.33
1683.33
—
5049.00

Finally.[protected].16 = 13769.84

But in statement shows - 17103.22
It's mismatching


Plg send detailed

Statement by correcting ply rectify sir

In your statement my payment rs.6279.00 not reflected.

And i had paid 8847.16 including last month emi + one extra emi 1683.33 this also regularise please rectify

Hiii,
I am mr. Prashant gorivale am from mumbai i apply for credit card 2 months back, but rbl company credit card delayed even i track card but parcel company shown card return to delhi, that time i urgently needed card but not recieved on time after no cal from credit card guys no any response and yesterday i recieved mail for payments of rbl credit card, how can system generate payment for card which is not deliver to customer...? M trying customer care but its not available at evening time

Dear Sir,
This is to inform you that I have received a mail regarding the e-statement of a SuperCard ending 8968. But for your kind information the card was never delivered to me.
I opted for this card on 10 th of August, but the card never reached me. I tried to reach out to Bajaj finserv representative but in vain. Bajaj finserv's customer care helpline doesn't have an option to speak with a representative. I also spoke with the person whom I sent my documents. But from second time he didn't pick up my phone.
After all this, I received a SMS on 3rd Sept that my card is undelivered. I tried to call the emergency no. but couldn't connect.
Now, I have received a bill of Rs. 1178 for a card I haven't received(in fact I don't even know the card no. ). I won't pay that amount. I haven't even use the card. The fault is from your side as you haven't paid attention to the issue even after reporting it and your very very very poor customer services.
Regards,
Soumyadip Sanyal

Dear sir,

As per confirmation by rbl bank after verified all documents and location.

After received the reference no. (#cct1t21ss9) track after 10 days showing status.

Dear customer, your credit card application has not been approved as it did not meet the policy requirements of rbl bank.

What is the policy requirements of rbl bank and rbl bank already verified and given the confirmaction.

Hi team,

I have accepted the rbl credit card to the person who collected documents and spoke to me over phone mainly because it is a yearly free card and it is not chargeable for cognizant technology solutions associates

I am one of the valuable customer of rbl and currently working in cognizant, i have got the card on last august 2017 and in first month bill it is mentioned as yearly bill 885 on august 2017. So after seeing the bill i have immediately called the rbl customer care and informed, they agreed over phone to reverse the yearly charges in next bill and kindly pay the bill now to avoid late fee charges, so without any hesitation i have paid the bill.

So i believed the bank customer care words and paid the amount and i have forgotten to check the next bill whether the fine amount got reversed or not due to work pressure

Till date after one year the amount 885 rupees is not reversed to my account, bank has cheated the customer by providing false information (Card is yearly free card) and false promises (To reversal of fine amount) to customer.

And when i today checked the credit card statement again i was cheated and shocked to see the statement of august 2018 again another 885 rupees was charged as second year annual fee with the statement.

I have believed and trusted rbl, but bank has cheated the customer again and again.

I believe bank would reverse the first year and second year annual fee back to my account 1730 rupees. And there is not even a single percent of mistake from my side so please reverse the amount 1730 rupees to my credit card as soon as possible without any delay.

If not the only way to me is to end the relationship with rbl bank.

Card details

Name :lakshmanan r
Card no:[protected]
Card expiry : 08/21
Card type : titanium delight

Thanks,
Lakshmanan r
[protected]

Dear I am Ravi singh l having credit card in your rbl bank had used the card to draw a amount of 10000 on August 24 2018 in SBI ATM at G town branch Jamshedpur I haven't received the amount on that day as the ATM was malfunctioning yet there is a debit note in my account on the same so I would like to request you to check on the same and reimburse the amount upon realisiation. On the same issue I had contacted the SBI but they suggested to call the rbl card customer care and raise a complain t kindly do the needful asap. I have transaction slip as well
For any query call on this number [protected] which is also registered number for RBL Card. My TXN no was 5104 on 24.08.2018

Dear sir,
My name is sailesh kumar, currently i am having personal from rbl bank with lock in period of 6 months (As they said before taking loan).
Now i want to foreclosure the loan and and they are not allowing me to close the loan as they are saying now lock in period is revised to 12 months and i have paid 7 emis till now. I took the fresh loan in icici, and they (Icici) gave me dd for closing rbl loan. But rbl bank is not accepting the dd, and icici guys too not cancelling that dd. My money got stuck, and i'm paying emi for that too

Thanks
Sailesh kumar

Dear I am purshotham h l having credit card [protected] in your rbl bank had used the card to draw a amount of 3000 on August 31 2018 in central bank at peenya I haven't received the amount on that day as the ATM was malfunctioning yet there is a debit note in my account on the same so I would like to request you to check on the same and reimburse the amount upon realisiation. On the same issue I had contacted the central bank but they suggested to call the rbl card customer care and raise a complain t kindly do the needful asap
For any query call on this number [protected]

No reply or actions is taken and unnessary third party calls are received for harrshing the small and senior citizen customer - credit card charges -attached herewith the rbi guide line and rule passed - now i am going to take the legal actions for the executive of third party appointed for recovery and harassed without any reason - i am not the defaulter of your bank -card ending - 6176 - ramesh patel - [protected] - looking to the present situation of monsoon and rainfall prevaioling in the country and state - extend the due date of payment of cards and do not charge any finance and late payment charges - ramesh patel [protected]
charges charged
04/04/2018
1, 000.00
12/04/2018
1, 261.01
12/04/2018
85.72
12/04/2018
744.99
12/05/2018
1, 486.46
12/05/2018
232.81
12/05/2018
550.46
21/05/2018
600.00
12/06/2018
1, 775.32
12/06/2018
235.88
12/06/2018
49.24
12/07/2018
1, 948.09
12/07/2018
228.45
12/07/2018
576.57
12/07/2018
1, 000.00
04/08/2018
2, 286.44
12/08/2018
237.64
12/08/2018
898.09
total
15, 197.17

Sir,
I have raised credit card cancellation request for more that 3 times.
Executive say that card closure team will call me back for confirmation of super card cancellation request. Either they do not make any call or nobody speaks from the other end. That's why cancellation process is not getting completed. I want n. O. C. & no dues certificate.

I am taken 2 cards and one got cancelled already, for which i need to get noc still awaiting from past 6 months.

On second card, a team member called me and offered waiver of annual fee on spend of 25k in month. This is happen last year. From then am following with cc team, no one taken it up. Every time am calling cc (Spending at least 2 hours to reach cc) and they arranging call back from superiors. Till now 3 persons spoke to me and committed they will get resolve. Nothing got resolved.

Lot complaint numbers 02094511, 39574151, 02094687, [protected],[protected] and 01647168. Few complaint numbers i missed out.

I request, pls cancel my second account and give me noc of both accounts.

I don't trust your team.

My super card of bajaj finstev rbl is received just 10 to 12 days before. 9014 is the last four digit of the card. Your website and bank app doesn't allow me to register online. Let me explain, how to register my card online. If it is not possible then i have to send that card back to bank. I think some changes in software is to be imply so that one can register the card easily. My registered mobile number with the bank is [protected].
Regards,
P h sanghvi