RBL Bank Complaints & Reviews

Iam xavier earnest, i would like to cancel my r shield policy due to some personal problems. So i requested you to cancel this insurance policy. You have already deduct rs. 6500 from my credit card account. So please make sure that the cancellation message should be send to my e mail address. Can you please cancel it as soon as possible. Thank you.

Xavier.

I was using rbl platinum credit card. I cleared the all outstanding amount before upgrading to rbl icon card, the number is [protected] and annual charge was 5000. I didn’t use the new icon card and decided to close it because of high annual charges. I have sent several emails and more then 100 phone calls to close this card. I was just getting new reference number each time. Due to annual charges the outstanding amount was keep increasing each month. I don’t know why. Now card is blocked and reported outstanding amount which is spoiling my credit score.

Please do the needful and close the card on priority.

Thanks

Dear sir,

I am writing with this regards to my credit card bill payment. My credit card number is xxxx-xxxx-xxxx-6126. I recently received a bill of amount rs. 108298/-.

This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months & i lost my job and not getting job for last 6 months we borrow money from friends and relatives for surviving, so i do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

I can able to give 20% of my debts. If agree to settle with this amount, i shall be clearing their dues within the next 10 business days. More than 20% is not affordable for me in the present situation.

I am ready to settle this as soon as i get the confirmation from your side.

Please know that i have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.

Please reach out my number or reply on mail.

Thanks,
Dilip kumar

Dear sir,
Two months back when credit card no. [protected] issued to me i was told that for 1st year this is free of cost i. E. No charge for 1st year but bill generated is rupees 1369 while i have a transaction of rrupees 190 only.
Customer care representative told me that it will be chargable from 1st year. Please resolve it or stop my rbl credit cards before 1st payment.
Regards,
Jamini upadhyay
[protected]

Hi,

I'm Samuel Victor. Initially, I was told that I can swipe the whole allocated amount as cash benefit and can be repaid in 3 installments whereas other banks give only the 10% of the allocated credit amount and without interest which will be useful for me.

After receiving the card the instruction says I can take only the 10% cash limit. As I'm already having 3 cards with the same type and with a higher amount, this RBL card of no use.

I need to cancel the card before using it.

I tried to reach customer service #, but ther is no option to speak with a live rep also the information I key in is not getting accepted.

Please help me to reach the customer service person to cancel the card.

Any company whose system and integrity is not good will definitely fall, a simple example: “try to contact their customer care of credit card department” you will never get connected and talk to an executive. they are not professionals at all…

one week back i have received my New Credit Card from RBL Bank, i had a small doubt then i called Customer care, and the Hilarious thing is there is no option of speaking to a representative and i decided to cancel immediately, they have to learn from Citi Bank or at least they can imitate or copy how they function... Damn bank wasted my time... and charged 4000/- even after cancelling when i haven't used the card.

Dear Sir, I receive credit card from your bank and when I saw this letter there are address yearly fee 2999/- Rs I raise complain by mail immediately then they not provide satisfactory answer then I again send second mail then he said our person calls you with in 3 days after 5 days no one call me and now bank send me invoice today also I send mail for cancel this card but I don't think your person help me so I request you pls close this card other wise I will raise complain in consumer forum.

Sanjay S Gadekar
[protected]
5256xxxxxxxx7155

Hi all,

This is to inform you i am a customer of rbl credit card from last more than 1 year, today i had made 2 time calls to customer care to know about my cards total outstanding amount as i have to close all the emi's running on my card and want to pay all total outstanding amount today.

I really surprised to know that in both the conversation with customer care executive, they told me different amount to pay.

Calling no [protected]

Card no - xxxxxxxxxxxx3407

In the first call, the executive told me to pay total 37409 inr.
In the second call, the executive told me to pay total 410000 inr

How surprised is this that customer care executive providing incorrect information to the customer and then he transfers my call to escalation supervisor.

Supervisor took my call post listing my concern he put me call hold without any information for around 20 min without any refreshing the hold and not came back on call with duration of 1 hr. 2 min.

M waiting for the execution supervisor for upholding the call but didn't come back so i have to disconnect the call.

I have both call recording wherein this blunder is ongoing its total crime wherein bank executive providing such kind of information to the customers.

Hi i am kalpesh rathod i have a complain to rbl bank super card that paid bill payment of rupees 4700/- on 30/05/2018 via neft tbsbl within the due date of my bill date but after 7-8 days i receive a call that they don't received the payment so i have to pay the amount 4700+1000 late charges i said them that i have paid the bill amount on time via neft i also gave them all transaction number etc. Then they said that the payment is not reflect in our record so for know i have to pay 4700+1000=5700+4300 next month bill total 10000/- rupees
After 5-10 days they will return me 4700+1000 of late charge. Then i paid them 10000/- rupees but since then i had sent many times emails to support department also talk to phone help line but no response from them i sent them
All scan copy of neft payment my bank statement. But nothing is happening positive my 5700/- rupees is blocked with them please some one tell me the contact number of senior authority or some responsible person because support team is not supporting me at all.

Thanks
Kalpesh
[protected]@yahoo.co.in

RBL Bank disturbed me so much and offered the credit card by telling my cibil score is good. I provided all the documents.They done all the verification and at last they had sent a message stating that we could not approve your card. Till now I was no due to any financial Institution. My application number #CC0LL245IG with RBL. Once the credit card was rejected I will lose my cibil score.If I go for any loans or Credit Card., it will reflect in my cibil information. Fraud company wasted my time

I have been receiving threat calls from Mr. Nanak Arora who shows himself to be the bank's recovery officer for credit card payment.

The said person has been calling me on the pretext of recovibg money from my father and making unrespectful comments on me and my family.

Over and above, he has been calling my bosses in my workplace and other friends of mine for my father's dues.

I being a woman, find it obscene, harrasing, and degrading towards me.

I intend to take this matter up with women helpline unless the calls stop.

Rbl repeatedly calls me regarding my good cibil score & offers me their credit card. Consequently i submitted application for credit card with reference no #ccu304uaho on 01/08/2018. On 07/08/2018 i got sms from rbl bank stating that "hi! We regret to inform you that we are unable to approve your credit card application as it does not meet our assessment criteria". I emailed them regarding the reason for rejection but they never bother to tell me the reason. For you information i never defaulted any credit card bill or loan payement in my life. Having credit cards of some of good banks like citi, axis, hdfc with good financial track record & credit limits. But rbl is one such bank which i must say most disgusting & pathetic bank.

I would like to inform u i have taken pesonal loan from rbl bank and 10 month has been gone and i want to close the loan and as per term your locking period is 6 month and i called to customer care they said locking period is 12 month. this is redeculas and i want to close this loan and i will not pay any emi.

So i request to u kindly for close my loan.
My Loan Account No :[protected]
Reference No:- [protected]
Contact No :- [protected]
mail id : - navneetjain.[protected]@gmail.com

I paid credit card bill for the month of june. The payment reflected late after on the system by about 7-8 days and i had provided proofs of the payment to the agen on call.
In july i made a late payment due my personal issues and it did the agent said it does not reflect. I still provided to the femail agent and she said it might take time for the payment to reflect on the system. I did not get a call from then. Then a male agent called and started being rude. More then one agent was on calls and even on whats app. I dont know if whats app is allowed for the agents to user. The language of the agent was so rude and arogant. When i told the agent that i will complain he replyed"do what ever you want to do, i dont care". If this is the way the agents will talk to the customer. Need this excilated as the whats app calls were rude when the agent spoke to my wife too.

Dear sir,

My credit card account has been hacked and taken 75000 in my credit card account. Actually i got offer call from rbl bank. The fraudlent people told our credit card no and name, outstanding amount. The offer us to refund the last month purchase amount for further purchase. The people know all our bank details in that trust only i give otp no. If i want to file fir in police station, police asking our last hacked statement copy, but my card was blocked because of that we are not login the credit card account to take statement details, we call customer care help also but they also not sending statement of hacked amount, please send me the statement detail of hacked amount, now we have sended already dispute form and transcation details, by customer care information my card amount still not transaction to the hacked account, please help us to refund the credit card loan amount and stop the transcation amount.

my credit card no: [protected]

super card platinum with bajaj finserv

fake call numbers we received : [protected], [protected].

request complain no : 03031775

With regards

M. Mohamed fazil

[protected] / [protected]
Coimbatore

Customer care executive (Keerthana) called multiple times & bugged me for applying credit card stating that i'm eligible (After checking the status via pan number).

I have applied for the card and i have received verification calls to myself and also to my office now my card status is showing as reject ops.

I'm not sure whether my application is rejected or not. If rejected, i'm having the right to know the reasons for rejection as it affects my cibil score as well.

I'm going to file a complaint against rbl for these kind of approach with general public and making them to apply for credit cards.

Bajaj finserv ltd. Call me my phone your good credit in bajaj, so super service card new launch given to your account. I am asked to me ok again rbl bank call to me in my cell phone your super card application for credit card our bank received & i am immediately response to bank i am not interested credit card rbl bank. So kindly immediately cancelled in this credit card & bank to call main head office and ref. No.03057105 given 3 days our bank call me and canselled in your card, but bank employebo call 3 days i will approach again bank and same condition replay and call head office bank same 3 days our call you phone. After this date bank call what problem asked credit card cancelled bank employee assurance given ok cancelled but till date 11/08/2018 no cancellation credit card in the relationship bank.

I had an executive salary savings account with rbl bank ltd. Which stopped getting credited with salary after march 2016, when i left my job. After that it got converted into a savings account. I haven’t been using the account since the past year and do not wish to use it in the future. The account has no balance whatsoever since the same time. Also, i also have no access to the phone number associated with that account.

I had to settle back in my hometown due to personal reasons and since then i have been unable to visit the home branch where i had my account (Noida, sec 18). There is no branch of rbl bank in my hometown (Bulandshahr, u. P.) and when i called customer care in regard of closing my account, they were unable to help since i had non-maintenance charges pending against the account. Since, i have no access to the phone number associated with the account or a local branch, i wasn’t aware about the same. Kindly waive any non-maintenance charges, if there are any, as i will not be able to pay them due to financial instability. I[censored]nable to close it, i’ll have no option but to let it get dormant. It will not affect my cibil score but still it feels inconvenient to have a dormant account.

Please guide me on how to close this account.

Sir, why are you debited rs.7800 & rs. 1000. Your executive tiold me policy is started for monthely basis emi of rs. 650. & 1'st month emi is rs.704 & rs.54 is cash back in 90days. Then cintinues rs.650 monthly for annual. So why are debited rs. 7800+1000. Or where is your policy surtificate or e-mail. I will not receive any e-mail & any phone calls.

I Have Raised Several Request for My Card Cancellation but No Proper Response. My Service Request Number is 03295043. Each Time Their Representative Lies About Card Cancellation. Card Last 4 Digit is 0123.
When I Asked They Told Me Your Number Was Not Reachable At The Moment.
I Received Thousand of Call In a Day. Kindly Resolve This Issue As Soon As Possible.whenever we call on your customer care need to wait for 5 minutes to talk with representative then he again need time but no response i dont think any other bank in india provide same kind of service.