RBL Bank Complaints & Reviews

Myself narender sharma using rbl credit card [protected]. I am facing excess charges from last two months.
I am complaining about the bill generated having the amount which was added since feb'19 against purchase of mobile from flipcart and i cancelled it on the same day. But bank didn't adjust it and remain billing me with emi in march'19.
My complain registered and they give me a number 07179285.
Again in april billing, the same is added in bill without emi (Total amount 8500). I again complain about it and again they (Mr ganesh from rbl) give me complain number 07722353. And assure that it will resolve in 4 working days.
Kindly recheck and adjust my all credits which i have already paid and resend me correct bill before amount due date 07.05.19.

Hello
When i applied for the rbl bank card, i was told that the card is life time free. When i got a confirmation call about the card, i was suggested a different card variant, which was chargeable. I declined that variant and asked for my current variant (Titanium delight). I also confirmed that it is life time free, meaning even if i don't spend single rupee on the card, i would not be charged any annual fee.
Now when i called customer care they told that it is free for first year and second year onward it chargeable. Fee would be waived if i spend a certain amount on the card.
Please refrain from such mis - selling and fraud.

Back in 2017 due to father's hospitalization went in to huge pile of debts as he had a major brain issues. He was discharged with being half paralyzed and then the same day my daughter was admitted due to typhoid. I had to exhaust my entire savings. Since then have defaulted on all my cards and never been able to pay anyone. Became the sole responsible person to my family as my father cant work. Prior to that had cibil score of over 800. None of the other bank agents have threatened me. But this rbl agent has been a real. Menta stress to me. He calls me about 100 times a day at time 19 to 20 continuous calls. Explained him to help me. He becomes rude and demands payment right away. Threatens to call friends and family members. Once on the phone he and his friend i could hear in the background tells him to call my brother 100 times if i dont pay. He does not want to listen what i had to say. It didn't even matter to him that i may lose my house. Because i have defaulted on my mortgage. He called people in my office and tells them how he plans to ill treat me. What he will do and shares my information with them. I am seriously very depressed by this. It's gone beyond my frustration level now. Yesterday he has called me 116 times from the numbers i know. Not sure if need to add up more ot it. I am not sure what should i do about him. He wasn't pleasant at all. Just kept on saying pay him now. Borrow now. Wants something now. I told him had about 1340 in my bank account he wanted that will give it him. He was full off insults. I know defaulting on my cards wasn't the right thing and i dont support it. But my father's and daughters health were more important at the time then paying my dues.

Rbl is purposely trying to harass me since i have raised credit card cancellation request. I have already paid all the dues and submitted credit card cancellation request. Every time they close the request saying they could not contact me but that is wrong. Even i changed my registered mobile number when they said so still they close the same mentioning same reason. After 14-15 days of continuous chase, rbl executive from retention department called me back and i clearly asked her to cancel my card and she later accepted the request and said i will get confirmation mail within 3 working days. Now after 3 working days, they again sent me a message on my registered mobile number saying they could not contact me. This is a clear harassment. Though i have all the evidences of requests, dues, call recordings etc. I can provide if needed. Thanks.

Hi,
I bought rbl credit card (Last 4 digit 1158) last year. At that time i got a call from r shield and i activated r shield plan on my card. But now i dont wanna renew it again. I got a message of auto renewal but i dont wanna do any renewal. I tried to call customer care regarding this and they said that let it be renewed again thn we ll cancel it. But how could i trust on such verbal talk. I dont want to renew this r shield again. Please do the needful.

Dear team,

I have raised request 4 times for my credit card cancellation but they are not cancelled that. They are simply telling we have raised the request with in 3 working days your card will be closed but 20 days completed but card is not cancelled.

My details:
Last 4 digits card number:1911
Name:tabassum khan
Mobile number:[[protected]]

Dear rbl bank recently i applied rbl credit card but the home verification they came on bank national holiday on that i was not available i told him clearly i was not there home is locked better come tomorrow he said no no you are not there na rejected only then why i should apply its worst response from the verification team... Due to holiday i went to my native place my application id is [protected]

Hi i m not able to do payments with my credit card. I m holding two rbl super cards.
1st card no [protected] this is my rbl doctors super credit card

2nd card no [protected] this is my rbl super card
Please do needful.
I m feeling very difficult without my card
I want to activate my card as early as possible. Please do needful. Thank you

R shield insurance cancellation
R shield insurance, program cancellation
Dear sir, 17/04/19
I am sumit rajendra chavan i have rbl super credit card, without my knowledge you bank put the shield insurance, program rs.2288.91/- on my name and that amount is converted to pay like emi. I would not submit any form or document to apply this insurance, program. I am not pay the insurance amount please cancel this insurance and refund my amount to my card. For further details call me or mail me
Mail id : [protected]@gmail.com
Contact no:[protected]
https://www.consumercomplaints.in/new_complaint/

Dear team,

I have been requesting for my credit card cancellation request on wednesday 10/04/2019 but they are not cancelled that. Bbut no any call comes on my registered mobile no, rbl msg comes on my mobile we unable to contact you. But my o is working other calls are coming, team is abusing the customers.

My card details:
Card number: [protected]
Name: abhijeet gadakari
Mobile number: +91-[protected]
Request no:[protected]

Hello there plz help me,

I raised a request for my RBL supercard cancellation more then 15 -20 days go but they are not doing it..I get a msg that we were not able to reach you and they cancel my request..

I have raised more then 4-5 request now ...but they dont care about it.

BELOW DETAILS ARE THE MAILS I HAVE SEND THEM :-

1st mail send :-

4th april 2019

Hello, i had raised a cancellation 4 days back for my credit card as i have already paid all my dues and i dont require that card anymore

Request number :[protected]

I called in yesterday for confirmation and was informed ill get a call today for some more information and they will cancel my credit card.

I was also informed that the credit card was alredy cancelled and only the account has been cancelled. so i trash my credit card...

PLEASE JUST CANCEL THAT CARD I DONT REQUIRE IT ANYMORE!!!

MY NAME - Clinton tixsera
My email - clinton.[protected]@gmail.com

Regards,
Clinton T
[protected]

2nd mail srnd :-

Hello Team,

Name :- Clinton Tixsera
Mobile -[protected]
email - clinton.[protected]@gmail.com

Card number -[protected]

Note- Already trashed my card.

I dont know if this should happen with me.
This is like a harrasment from rbl supercard.
I Paid all my dues and requested for a cancellation of this card as i dont require it and been 2 weeks m following up on it
I do not recieve any mails or calls from rbl from the retention so that they could cancel it

Have raised 2 diffrent tickets for the same :-

First Ticket 07265630
and was informed will recive a call in 3 days but
They cancelled it without my permisson or without even calling me ( some unknown reason was put for cancellation)

Then i called in again

Second Ticket 07378798
I was informed will get a call again in 3 days which i never recieved so kept calling them.
I spoke to the retantion 2 times on the same the last time i spoke to retention He told me that it will be cancelled in 3 days as he already send an email to the back end and i wont receive any calls or anything

Today again i receved a msg on 12th april :-
===========================================
Dear Cardmember, we regret to note your decision to discontinue your Bajaj Finserv RBL Bank SuperCard ending 1904 with us. This is to inform you that we have been unable to establish a contact with you on the registered number(s) with us. We will attempt to call you again from[protected] to address your concern on 13-Apr-2019 between 9:00 AM - 6:00 PM . For any assistance, please call us on [protected].

==============================================

Whom should i trust or believe ????

I called in again today as well in which they are not even transfer my call to supervisor..
Why should i waste so much time of mine when i have paid all my dues and everything!!!

Please help me :(

Am a person who keeps a very good cibil score and make all my payments on time .i need my card to be cancelled!!!

Regards
Clinton T

[protected]
3rd mail send :-

Guys plz cancell my card this is the 4th time they msg me that they cannot contact me ..what is going on? Call me right now or ill have to go to the court for harrasment.
Hide quoted text

[protected]

Plus More rhen 12 calls made ...plz help

ATTACHED IS THE MESSAGE THAT I KEEP GETING BUT I NEVER RECIVE CALLS FROM THEM

I applied for rbl credit card, documents was collected from me and phone verification was also done. Got a email request seeking clarification on certain points (Application no:[protected]), registered mobile number was [protected]. Now got a message from bank employees that card is rejected due to duplicate pan card, which i don’t have. It is totally false reason for rejection, if i have duplicate pan then how come other banks have issued credit card to me. No response from rbl bank for my mail.

Request of closing the credit card was already placed on 4th of april 2019, but till date there is no proper response. I keep on calling and informing the same for the closure, but no proper response. 1st reference # 07377612 was closed without informing, 2nd is still under review ref # 07509250. But i haven't got any single call from them for the closure of the credit card. By now i have made 10 calls for the closure of the card, but every-time i have got the fake assurance
I am fed up of calling and informing the same thing to the different caller. They keep on promising me it will be closed, but till date it has not happened yet.
I wonder they are simply buying the time and waiting for the next statement to be generated, so that i will be charged for the annual fee.
I would request someone to take some action against rbl credit card department who is unnecessary harassing the customer.

Team,

I missed my due date this time to pay my due on time. I clearly communicated with the RBL team that its delayed and i will share details soon. History, I have always paid my dues without fail.

Today V. Subramanya(+91 [protected]) from Chennai office called me and messaged me on whats app. I communicated i will share the transaction soon. I gave him enough communication but he did stop taunting me with his messages. He was really rude and harassed me.

He continuously called me even after communication. He later called my wife and started harrassing saying 'you should pay, he is your husband and so on'. My wife was polite and answered she will check and let him know but he did not stop harassing. She was not the primary customer but she had to go through the trauma. Women harassment not acceptable.

I later paid the minimum and sent him the details of my transaction as agreed.

Dear Team,

I hold a Small Business loan (No : SLMUM[protected]by the name of I .S Protection force with you which was taken in December 2017 and wanted to change my
link Bank Account for EMI debit from SBI Account No [protected] to Indian Bank Ac no. [protected] as SBI account is closed due to some personal reason.
For the same have called customer care on 10th March and as per customer care I have visited Borivali Branch where Miss Tanvi
directed me to Dombivali Branch with list of documents.
So again I have visited Dombivali Branch on 27th March and provided the application for change in Bank details with six Indian bank cheque
1. Cheque not exceeding the 7, 50, 000/-
2. Three EMI amount cheque Rs - 28275 each
3. Processing amount cheque of RS 295 approx
to Mr. Avdoot and Miss Archana Pharale.
As per confirmation of Mr Avdoot since process will take 15 working days so upcoming EMI amounting cheque of Rs 28257/- dated 5th April 2019 has been given to dombivali
Branch.Also Mr. Avdoot informed us that since your previous bank account is closed EMI will bounce and will take the amount from New bank cheque.

However the cheque is still not debited from our new Bank account ( Indian Bank A/c No [protected] ) and when we called Mr. Avdoot for same on 11th April 2019 he informed that
we have already forwarded your request to Backend team and it may take more time to debit the EMI amount.

From last week we are getting call from RBL bank Executive from[protected] where executive was asking us about the EMI funding
so we informed them the application given to Dombivali Branch and also we provided him the Branch No [protected], but person was saying the given no is not connecting and
ask us to visit the branch where the application provided.
However when we are calling on same number its connecting and Mr. Avdoot told us to ask bank executive to call him.
But your executive is not ready to call, spoken us roughtly and threaten us that he will put negative remark in CIBIL against us.

Hence we request Bank to investigate the matter and action against the Bank executive who was called and threaten us.
Looking for the rapid action on it.

For further clarification please call us on [protected]/ [protected].

Regards,

Yogesh Indulkar

Prop. I S Protection force .

Hi,
I am kazi from bangalore, i received mail from rbl razorpay.
I have done the full amount payment on 12th april from the mail i received from rbl.
The mail opened razorpay and i have made the payment.
Its been more than a day but i have not received any confirmation and also i keep getting the same mail and message to make payment again.

The amout is app is also not updated!
Is this a fraud?
Please contact me. I have sent a mail as well

Today, recovery agent of rbl, krishna singh misbehaved by calling our neighbours and shouting in our apartment. We just asked for 2 days after which we were going to pay him the due. But he was not listening and so we went to police station to complaint but he was not coming to police station even when the officer spoke to him, and is now continuously calling and harassing my mom and dad. We have recorded video of him shouting at our door.

Without my information how can you start r shield insurance.? I want to cancel it on urgent bases please refund my all amount..
My card number is [protected]
My register number is [protected]
Can you please close and stop this insurance.. I have no capacity to pay this amount. My income is less.. Please refund all amount in my credit card.

I'm using bajaj finencry rbl bank credit card and from last month and i received a mail from rbl bank to paid the payment or due amount through razorpay and i made the full payment of the bill or rs40676.25 on 9/04/2019 and the amount were not updated yet. And i receiving call n msg from rbl bank to pay due amount which i already paid.

Payment id - pay_chrmacnrbaw1tf

Never buy rbl credit card.. These peoples irrate you a lot.. I failed to pay the bill on the due date... And i said them that i will arrange and will pay in 1 week... But no they are ever not trying to understand... Thier staff came at my place and starting irritating me that i[censored] are not able to pay then why did you buy it bla bla... Also he said let all the society know.. How r u... Thus is not the way to talk to customer.. Atleast he should have some manner, behaviour.. Im really very dissapointed.