Red Bus Complaints & Reviews

PNR 39JP3MFF
This is Hijas Travels, ID[protected],
I booke a ticket today for Tirupur to Chidambaram in Krish Travels, but I found the boarding point is Palladam. How can a passenger booked ticket from Tirupur board at Palladam. Why red bus allowed to do such kind of cheating. Please do the needful to refund my money and take necessary action against the bus operator.

Mohamed Subandrio A
+[protected]

I traveled by red bus and Sarai Travels on 21/02/24 my alighting point was mentioned as Athur Bus Stand so I chose Avrind and while traveling they didn't pick me up at Athur Bus Stand and dropped me midway at Athur Four Lane Bypass. My sister and her husband with her five days old baby girl were standing in the middle of the road then when I contacted the private four wheeler owner it was ten kilometers to reach there from his place and 10...

On March 3rd I was trying to book a ticket from Delhi to Varanasi but unable to do so and not only that the amount of 3626.85 got debited from my bank account. I even tried to get refund from the app itself and now its showing that refund is successful but in reality I did not recevied the amount yet.

Reg Mobile no:[protected]
UPI transaction ID:[protected]
ARN :[protected]

Double payment has happened for same seat

Dear RedBus Customer Support Team,

I hope this email finds you well. I am writing to formally lodge a complaint and request a full refund due to the unacceptable service provided by Amaal Travels, a bus service provider associated with Amazon's booking portal.

On February 19th, 2024, I booked a bus ticket through Redbus for a journey from Nanded to Pune, with the understanding that the dropping point would be Wakad Bridge, as clearly specified in my ticket and confirmed during the booking process. However, upon boarding the bus and reaching Pune, the driver informed myself and several other passengers that the last stop would be Warje Bridge, which was contrary to what was agreed upon.

Despite our repeated requests and attempts to clarify the situation, the driver refused to comply with our agreed dropping point and left us stranded at an unknown location. This resulted in significant inconvenience, causing me to miss important commitments, including work obligations, and experienced a delay of several hours in reaching my destination. Furthermore, this unanticipated deviation from the agreed-upon itinerary led to additional expenses, as I had to arrange alternative transportation from Warje Bridge to Wakad.

Despite our efforts to contact the owner of Amaal Travels to address the issue, our calls were ignored, leaving us without any recourse or support in rectifying the situation.

Given the severity of the inconvenience, financial loss, and disruption to my schedule, I am requesting a full refund for the total cost of my ticket, as well as reimbursement for the additional expenses and losses that cannot be recovered.

I have attached all relevant documentation, including my ticket details, photographs of Amaal Travels' vehicle, and call history, as evidence of the incident.
BusNo:MH23W5138
Owner contact number: [protected], [protected]

I trust that you will give this matter the urgent attention it deserves and take appropriate action to address the situation promptly. Your cooperation in resolving this issue and providing a full refund would be greatly appreciated.

Thank you for your understanding and cooperation.

Sincerely,
Shreyash

I had booked tickets on Redbus on 20thJanuary 2024. Initially It was not confirmed. so I tried again. The The amount was debited from my account twice. I I called them and they said that a refund of one booking amount had been initiated. But Instead of Rs 2961, I received only 100 rupees. Again I tried to contact them, but they did not respond

I had booked tickets on Redbus on 20th January 2024.Initially booming was not confirmed but amount debited. So I tried again. The The amount was debited from my account twice. I I called them and they said that a refund of one booking amount had been initiated. But Instead of Rs 2961, I received only 100 rupees. Again I tried to contact them, but they did not respond

Payment failed but amount got debited...

I cancelled my ticket on 12th january, 2024, and its been exactly 36 days, more than one whole month!
20 customer care conversations, endless chat conversations, i even raised a complaint in the grievance cell of indian goverenment!

my refund that needs to be credited is: 1932/-

grievance ticket raised in ingram portal- 5413808
ticket no.- TSD[protected]
passenger name- madhumitha c, 20 years old

how long should i wait for my own money man?

if i pay, and have a technical issue, redbus doesn't give me my ticket right? it needs me to pay again right? i should deal with my problem with the bank but redbus needs its money, but when it comes to refund, if there is a technical error, they wont give me my money back!? instead of paying me my money and looking into it later? what even is this double standards!!??

im just a college student, i am trying my best, what more should i do? fight a legal battle leaving my academics and time go waste?

just refund as soon as possible man!

This is Aditya Patil, and my compliant goes like this :

The bus (Starline) was scheduled from Mumbai to Pune at the time of 04:25 am, pickup point from Andheri east, but the bus operator responded after 2 hours that he's bus is still not crossed the Virar phata, which is far away and then I contacted the customer service of the redBus although they also gave me vague responses. I tried reaching on every platform but couldn't get the query solved which is my refund must be return because the bus didn't reach the pickup point on time got delayed for 2 hours+ and I had to take cab for it.

I have booked two tickets via RedBus website. The payment round off is confusing and it adds extra 50 paisa charge.

I booked three tickets from Proddatur to Bangalore on 1/25. Due to severe issue of my father as it is a emergency we are in hospital and unable to do the journey and contacted redbus customer care and bus operator to cancel the tickets both are not responded. Bus operator told like redbus only cancel the tickets and customer care people telling bus operator will cancel it and didn't get any positive response from them and telling like we...

On 13 jan 2024 I booked a bus ticket through Red Bus App(SRS travels), But due to some reason I cancelled ticket on an 21st jan and the refund amount of INR 3285 was Initiated. On 23rd Jan 2024 RedBus Send me message that your amount was credited to your account but after checking the amount was not credited to my account. The refund reference number is 74332744022402117539618.
Please check and revert back as soon as possible...

Hi I had booked ticket from Kanker to Raipur via Red Bus on 27th Dec 2023
The bus operator was Royal Travels I had booked 3 seat However, the operator forbade me from boarding the bus when it arrived because my reserved seat was already occupied by other passengers.
The bus driver asked me to get off the bus or find another place to sit. Since I have no choice, even with a valid ticket, my two family members and I travelled...

Money was debited but ticket also not confirmed & I didn't receive money

I booked ticket TT2F92725817 and pnr 182231 on 13th Jan. The payment for this ticket got deducted twice from my credit card at same time, due to lag I entered otp twice. The amount for tickets was 3800 and same amount deducted again for same ticket. I have attached all necessary screenshots.
Please resolve this issue. Looking forward for the reply....

I have booked Redbus on Nov 9th from Chennai To Virudhunagar and it was cancelled by Redbus due to Bus breakdown. Ticket no. TSC[protected]. I received refund successful message on Nov 16th and never received my payment in my original payment method GPAY. Screen shorts attached. This is not first time Redbus does this. I see many people facing this issue.

Redbus India Private Limited is committed to resolve customer concerns and grievances. We request our customers to contact:838, 8021, 728 our customer care representatives on the numbers provided in our website or reach us via our self-help page at https://m.redbus.in/help for quick resolution of any concerns or grievances.

Getting various anonymous calls from red bus customers, resolve it asap

Hi red bus team,
My self sri manjari I had booked my ticket on January 9.2024. During my first payment the amount was in processing.I had made second payment amount was debited and ticket booked on Jan 9.2024. But the 1st payment which I had made is in processing after few days the amount was send to red bus. So kindly check it and refund the amount as soon as possible....