Red Bus Complaints & Reviews

Payment failed but amount got debited...

I cancelled my ticket on 12th january, 2024, and its been exactly 36 days, more than one whole month!
20 customer care conversations, endless chat conversations, i even raised a complaint in the grievance cell of indian goverenment!

my refund that needs to be credited is: 1932/-

grievance ticket raised in ingram portal- 5413808
ticket no.- TSD[protected]
passenger name- madhumitha c, 20 years old

how long should i wait for my own money man?

if i pay, and have a technical issue, redbus doesn't give me my ticket right? it needs me to pay again right? i should deal with my problem with the bank but redbus needs its money, but when it comes to refund, if there is a technical error, they wont give me my money back!? instead of paying me my money and looking into it later? what even is this double standards!!??

im just a college student, i am trying my best, what more should i do? fight a legal battle leaving my academics and time go waste?

just refund as soon as possible man!

This is Aditya Patil, and my compliant goes like this :

The bus (Starline) was scheduled from Mumbai to Pune at the time of 04:25 am, pickup point from Andheri east, but the bus operator responded after 2 hours that he's bus is still not crossed the Virar phata, which is far away and then I contacted the customer service of the redBus although they also gave me vague responses. I tried reaching on every platform but couldn't get the query solved which is my refund must be return because the bus didn't reach the pickup point on time got delayed for 2 hours+ and I had to take cab for it.

I have booked two tickets via RedBus website. The payment round off is confusing and it adds extra 50 paisa charge.

I booked three tickets from Proddatur to Bangalore on 1/25. Due to severe issue of my father as it is a emergency we are in hospital and unable to do the journey and contacted redbus customer care and bus operator to cancel the tickets both are not responded. Bus operator told like redbus only cancel the tickets and customer care people telling bus operator will cancel it and didn't get any positive response from them and telling like we...

On 13 jan 2024 I booked a bus ticket through Red Bus App(SRS travels), But due to some reason I cancelled ticket on an 21st jan and the refund amount of INR 3285 was Initiated. On 23rd Jan 2024 RedBus Send me message that your amount was credited to your account but after checking the amount was not credited to my account. The refund reference number is 74332744022402117539618.
Please check and revert back as soon as possible...

Hi I had booked ticket from Kanker to Raipur via Red Bus on 27th Dec 2023
The bus operator was Royal Travels I had booked 3 seat However, the operator forbade me from boarding the bus when it arrived because my reserved seat was already occupied by other passengers.
The bus driver asked me to get off the bus or find another place to sit. Since I have no choice, even with a valid ticket, my two family members and I travelled...

Money was debited but ticket also not confirmed & I didn't receive money

I booked ticket TT2F92725817 and pnr 182231 on 13th Jan. The payment for this ticket got deducted twice from my credit card at same time, due to lag I entered otp twice. The amount for tickets was 3800 and same amount deducted again for same ticket. I have attached all necessary screenshots.
Please resolve this issue. Looking forward for the reply....

I have booked Redbus on Nov 9th from Chennai To Virudhunagar and it was cancelled by Redbus due to Bus breakdown. Ticket no. TSC[protected]. I received refund successful message on Nov 16th and never received my payment in my original payment method GPAY. Screen shorts attached. This is not first time Redbus does this. I see many people facing this issue.

Redbus India Private Limited is committed to resolve customer concerns and grievances. We request our customers to contact:838, 8021, 728 our customer care representatives on the numbers provided in our website or reach us via our self-help page at https://m.redbus.in/help for quick resolution of any concerns or grievances.

Getting various anonymous calls from red bus customers, resolve it asap

Hi red bus team,
My self sri manjari I had booked my ticket on January 9.2024. During my first payment the amount was in processing.I had made second payment amount was debited and ticket booked on Jan 9.2024. But the 1st payment which I had made is in processing after few days the amount was send to red bus. So kindly check it and refund the amount as soon as possible....

I booked a bus seats they deducted a amount but they didn't provide a confirmation ticket after a long time the page was loading after that the page was puts an error then went back again to the payment section. The payment was done already but they didn't confirm the tickets. So I need a refund of the money....

I mistakenly chose wrong seat while booking the bus, i need to change the seat, I don't want to pay any extra charge, please help with that....

I booked a ticket to travel Kanchipuram from Silk board, Bangalore.
Departure date and time :[protected]:05AM

But bus didn't come till 09:30 AM, So I called operator mobile number [protected]. I got reply, saying bus is 1hr delay.
I haven't received any notification for the same, So I asked him, why it wasn't communicated prior.
Operator told, If you want to travel wait 1hr else you can go back to home.

Then I contacted Redbus, the customer care executive denied refund and told me same like operator.

Till 10:40 AM the bus was not arrived, So my wife, kids and I left the place.

So I was forced to go back to home. I need refund, please someone help me.

I have canceled the below travel, but so far have not received my amount from your side.
When will I get my ticket canceled? When I called customer service, they did not respond.
Please acknowledge the same, I have to take this further according to your reply.
Trip ID:
TSCG67247079

I have canceled the below travel, but so far have not received my amount from your side.
When will I get my ticket canceled? When I called customer service, they did not respond.
Please acknowledge the same, I have to take this further according to your reply.
TRIP id;
TSCG67247079...

On 12-12-23 i booked a ticket in H.P.TRAVELS, through REDBUS APP for my parents (father age-70y, mother age-58y) for their journey on 16-12-23 from tirupati-eluru. ticket number- tsd[protected], ticket worth- Rs.3447.90/-. as per reservation bus departure time is 11.45pm on 16-12-23. but on 16-12-23 at around 1am i got a call from bus driver and he stated that we have to start our journey at that time. i am shocked with his phone call and immediately contact with bus operator in given number -[protected] but i din't get proper response from them. then i contact with redbus helpline -[protected] and complaint number[protected]. they told that "bus opertor is not respondoing we will getback to you" this same answer i got even i called them 3 times on that day. on 16-12-23 around 5pm one of their customer care executives told me that "still bus operator is not answering our calls you may plan other sources for your parent’s journey, within 48 hrs this issue will resolve". based on their word i reserved a ticket in apsrtc ( ticket no[protected], ticket worth Rs.1958/-) for my parents’ comfortable journey. on 16-12-23 at around 8pm they replied me that we have to start journey on 16-12-23 IN H.P.TRAVLELS BUS at 11.45pm AMOUNT REFUND will not given. When i have issue either but operator or Redbus team fifnt given solution ontime. After made an alternate arrangement for their negligence they are simply saying SORRY and AMOUTN REFUND will not be given. Due to REDBUS and H.P.TRAVELS negligence I LOST Rs.3447.90/-. Pls help me on this to get my amount refund

I have booked ticket for a round trip. My first journey is cancelled. I am unable to find return journey ticket for cancellation. My ticket number is TSCC71549323.

My email is [protected]@gmail.com
My mobile number is [protected]

please help as this is a huge amount for me....