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Red Bus Complaints & Reviews

www.redbus.in

3.4

Updated: Jul 19, 2026

Complaints 4000

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2572

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1428

Good! Red Bus values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Red Bus step up their efforts to fully resolve all complaints 👍

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I booked a on 26th July for my friend sh k k mathur for a trip from Noida sector 37 to vrindavan for 29 th July ticket no TR8Q33701949 was generated. I found date of journey 27th immediately i opted for change of date option for same bus service ie Taj express bus service again for 29th July and ticket TR8Q76812872 was generated to my surprise again date of journey was 27th July.Immediately i contacted customer care i was told that change...

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Address: Bangalore

Had a very bad experience with Simhapuri Travels - India from Nellore to Bangalore on 16th July sat night at 9:50 pm

redBus your help support is not useful for me at that moment if you mention contact details there should be one responsible person to answer.

This is the real experience I’m sharing today, I had booked a ticket from Nellore to Bangalore by Shimhapuri travels with Ticket Number: TR[protected] | PNR...

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Address: chennai

Contact number mentioned in website is not valid [protected]...

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I booked a ticket from Thanjavur to Kumbakonam via red bus where I booked a window seat of no.14, but automatically the seat has been shifted no.5 which is non window, then what is the use of booking via online & selecting the seat on our choice? When enquire about this to the one of the bus authorities, the answer which he gave was to get into the bus in a very rude manner... And the time of 10.30, I was left with no other option rather...

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Address: India, banglore

Website: WWW Redbus.Com

I booked bus by REDBUS
Date -10/06/2022 (Gokul tour and travel)
PNR-TR[protected]
SEAT-3, 4, 6
ONE OR SEAT
PNR-TR[protected]
SEAT-11
I was arriving my boarding point I called bus operator before 1 hour bus boarding time he said bus is cancelled due to engine damage, I asked him my refund?

He said you will get 100% refund in 24hrs
(I record his call) ([protected]) operator...

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Hi,
Had booked TR6Y60208125, but bus was 2 hrs late & driver was at different point & when asked to come didn't turn up & just went away.
Requesting refund.
Please process it....

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I booked a trip on redbus through Google pay and used a coupon code GPSAVE on 17 May. I won a cashback scratch card of 123/- and shows it will be credited to your account within 7 days but its been 12 days and not yet credited. It is still processing. And regarding the issue I tried contacting customer care and unable to connect to the executive...

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I booked a redBus Ticket - TR5X17535215 for my trip from Tirunelveli to Chennai on Monday, May 2, 2022 for an amount of Rs.681.45/-
This bus and my ticket is covered under Flexi Ticket i.e.Date change allowed till 02 May 2022 01:00 PM (8 hours before departure) free of charge.
So I rescheduled the date to on Tuesday, May 3, 2022 by the same bus, date and time i.e redBus Ticket - TR5X19534294 for an amount of Rs.943.95/-
Since...

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I have booked a ticket in redbus mobile application on April 07, 2022. I have received a ticket.However, i have not received any GST invoice. I have reached out to customer care and followed up multiple times. Inspite of the same i have not received any invoice.

As per Section 31 (2) of CGST Act, 2017, A registered person supplying taxable services shall, before or after the provision of service but within a prescribed period,...

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Address: BENGALURU

Website: WWW.REDBUS.IN

Chennai to kurnool ticket booked on 19.04.2022 while ticket booking my amount was deducted but ticket not given.

Deducted amount : 1347.19

i got the message from red bus your amount will be refund within 5to 7 working days.

Booked and amount deducted date: 19.04.2022...

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I was about to catch bus on 24th March at 4:15pm. I received message from Red bus with wrong bus number of VRL travels. Because of which I missed my bus and it was really very important to me to reach in bangalore any how. I struggled so much to get another booking of bus. As a lady passenger they should have some concern about this. How could they provide wrong bus number. I was standing at the stop for more than an hour. Bus was already...

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RED BUS FRAUD – I booked the Ticket from Anand Vihar ( Ghazipur Petrol Pump) to Gorakhpur ( UTTAR PRADESH) BUS NAME – ZINGBUS, BUS NO – HR38AB2106 When I reached to board the Bus, Bus Conductor told me that your ticket has been cancelled. I asked to bus conductor why, he told me that I am late, I told him to see My wrist watch I am before time. Actually, The Bus conductor sold my ticket to other passenger . I saw 3 passenger seating...

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For one booking twice the amount was deducted. I need to refund the amount. Please let me know how to do it.

Ticket Number: TQDM10183570 | PNR No: 3288124

Transaction ID 1:[protected]

Transaction ID 2:[protected]...

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I was book a bus ride through redbus on 30/11/21 from Aburoad to delhi (22:40 to 10:15).
I have to catch the flight from Delhi Airport @ 14:00.
I was along with my wife reached at pickup location @ 21:00 hours.
I had call to the mobile no shown in message of my ticket and he replied that bus is ontime and will reach within given time.
Further he provides me driver contact no and I call to driver of my bus to know...

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We have booked mumbai to sendhwa 3 bus tickets and after boarding the bus our seat numbers were changed and last seat was given to one o[censored]s which was horrible, they say these seats were allocated in chart,
What is the sense of even booking online in advance if we dont get seats we choose,
All the while we kept complaining driver but no support.
Should we raise the issue to consumer forum that even after booking from...

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Boarding point was changed from tenzing Norgay to Matigara Bus Stand without any information to the passenger and I have travel with my family where two small kids and heavy language and I have spent extra cost for hire a auto of Rs 200/ -plz credit the amount as physical and mental harassment due to poor customer service of Changed Boarding Point. If it is not resolved within reasonable time, I will appeal to the consumer forum against your...

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Address: https://www.redbus.in/

Hi Team,

I had made one booking from Mahabaleshwar to Mumbai with Booking ID A6M7HFEG
and PNR Number[protected] via HDFC Smart Buy powered by Redbus. My Bus no. is
MH-04-GP-2612 which got started from Mahabaleshwar on 19-09 but around 1:30 AM there some short circuit happened near the petrol tank and caught fire. Passengers got down immediately rushing to save their lives and within 3-4 mins Bus got completely...

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I have booked a ticket TQAH45091196 from Hyderabad to Banaglore on 20th sep 2021 (Vikram travels). I have selected Gachibowli outer ring road entrance (van pick up) boarding point at 8.20pm. But I got a call from Vikram travels that pick vehicle got break down and please get some auto and come near Ameerpet metro station which is far by 15km from the boarding point which I selected. They kept calling me and urged me to come to the location...

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I booked a ticket in redbud app from Coimbatore to Chennai on 07/09/21 via phone pey the amount is debited from my account and the transaction was completed but I didn't get the ticket, when I asked about this issue in red bus they said the payment is not done, i need a refund for the ticket...

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Address: Chennai

I tried to booked a ticket on 31st July 2021 from Chennai to ponamaravathy. The amount was debited and the ticket was not booked. Till now i have not got my refund. I have shared the screen shot of the same.

S.Irfan
[protected]...

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