Red Bus Complaints & Reviews

Address: Nellore

Website: Redbus app

I had booked tickets on Redbus on 20thJanuary 2024. Initially It was not confirmed. so I tried again. The The amount was debited from my account twice. I I called them and they said that a refund of one booking amount had been initiated. But Instead of Rs 2961, I received only 100 rupees. Again I tried to contact them, but they did not respond

Red Bus customer support has been notified about the posted complaint.

Feb 17, 2024

Updated by Ravikanth sripathi Refund not yet received

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Address: Nellore

Website: Redbus

I had booked tickets on Redbus on 20th January 2024.Initially booming was not confirmed but amount debited. So I tried again. The The amount was debited from my account twice. I I called them and they said that a refund of one booking amount had been initiated. But Instead of Rs 2961, I received only 100 rupees. Again I tried to contact them, but they did not respond

Red Bus customer support has been notified about the posted complaint.

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Payment failed but amount got debited...

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Address: Indiqube Leela Galleria, 5th Floor, #No 23, Old Airport Road, HAL 2nd Stage, Kodihalli Village, Varthur Hobli, Ward No: 74, Bengaluru, Karnataka - 56

I cancelled my ticket on 12th january, 2024, and its been exactly 36 days, more than one whole month!
20 customer care conversations, endless chat conversations, i even raised a complaint in the grievance cell of indian goverenment!

my refund that needs to be credited is: 1932/-

grievance ticket raised in ingram portal- 5413808
ticket no.- TSD[protected]
passenger name- madhumitha c, 20 years old

how long should i wait for my own money man?

if i pay, and have a technical issue, redbus doesn't give me my ticket right? it needs me to pay again right? i should deal with my problem with the bank but redbus needs its money, but when it comes to refund, if there is a technical error, they wont give me my money back!? instead of paying me my money and looking into it later? what even is this double standards!!??

im just a college student, i am trying my best, what more should i do? fight a legal battle leaving my academics and time go waste?

just refund as soon as possible man!

Red Bus customer support has been notified about the posted complaint.

Feb 14, 2024

Updated by Sai Kanna R The Ingram details

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This is Aditya Patil, and my compliant goes like this :

The bus (Starline) was scheduled from Mumbai to Pune at the time of 04:25 am, pickup point from Andheri east, but the bus operator responded after 2 hours that he's bus is still not crossed the Virar phata, which is far away and then I contacted the customer service of the redBus although they also gave me vague responses. I tried reaching on every platform but couldn't get the query solved which is my refund must be return because the bus didn't reach the pickup point on time got delayed for 2 hours+ and I had to take cab for it.

Red Bus customer support has been notified about the posted complaint.

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I have booked two tickets via RedBus website. The payment round off is confusing and it adds extra 50 paisa charge.

Red Bus customer support has been notified about the posted complaint.

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I booked three tickets from Proddatur to Bangalore on 1/25. Due to severe issue of my father as it is a emergency we are in hospital and unable to do the journey and contacted redbus customer care and bus operator to cancel the tickets both are not responded. Bus operator told like redbus only cancel the tickets and customer care people telling bus operator will cancel it and didn't get any positive response from them and telling like we...

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On 13 jan 2024 I booked a bus ticket through Red Bus App(SRS travels), But due to some reason I cancelled ticket on an 21st jan and the refund amount of INR 3285 was Initiated. On 23rd Jan 2024 RedBus Send me message that your amount was credited to your account but after checking the amount was not credited to my account. The refund reference number is 74332744022402117539618.
Please check and revert back as soon as possible...

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Hi I had booked ticket from Kanker to Raipur via Red Bus on 27th Dec 2023
The bus operator was Royal Travels I had booked 3 seat However, the operator forbade me from boarding the bus when it arrived because my reserved seat was already occupied by other passengers.
The bus driver asked me to get off the bus or find another place to sit. Since I have no choice, even with a valid ticket, my two family members and I travelled...

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Address: Hyderabad

Money was debited but ticket also not confirmed & I didn't receive money

Mar 14, 2024

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2024

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Bangalore

I booked ticket TT2F92725817 and pnr 182231 on 13th Jan. The payment for this ticket got deducted twice from my credit card at same time, due to lag I entered otp twice. The amount for tickets was 3800 and same amount deducted again for same ticket. I have attached all necessary screenshots.
Please resolve this issue. Looking forward for the reply....

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I have booked Redbus on Nov 9th from Chennai To Virudhunagar and it was cancelled by Redbus due to Bus breakdown. Ticket no. TSC[protected]. I received refund successful message on Nov 16th and never received my payment in my original payment method GPAY. Screen shorts attached. This is not first time Redbus does this. I see many people facing this issue.

Mar 13, 2024

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2024

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Mumbai

Redbus India Private Limited is committed to resolve customer concerns and grievances. We request our customers to contact:838, 8021, 728 our customer care representatives on the numbers provided in our website or reach us via our self-help page at https://m.redbus.in/help for quick resolution of any concerns or grievances.

Red Bus customer support has been notified about the posted complaint.

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Getting various anonymous calls from red bus customers, resolve it asap

Feb 7, 2026

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2024

Red Bus Customer Care's response Hi,

Thank you for reaching out to us regarding the frequent calls from customer care.

I understand that your experience of not receiving a response on time would have caused an inconvenience to you, and I am truly sorry. We’ll work harder towards solving your queries promptly and providing hassle-free, quality service in the future.

We tried reaching you on the mobile number [protected], however we were unable to establish contact.

We at redbus don't have the option to call the customer frequently if the customer has not raised any issues with redbus. Only our customer support calls customers if they face any issues with redbus tickets.

For any other questions or assistance please write to us at https://m.redbus.in/help or reach us on [protected] (24/7 available).

Take Care,
redBuddy

Note: redBus representatives will never ask for your bank confidential details like - OTP, CVV & UPI PIN so please do not share with anyone even if they claim to be redBus/Bank officials.

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Hi red bus team,
My self sri manjari I had booked my ticket on January 9.2024. During my first payment the amount was in processing.I had made second payment amount was debited and ticket booked on Jan 9.2024. But the 1st payment which I had made is in processing after few days the amount was send to red bus. So kindly check it and refund the amount as soon as possible....

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I booked a bus seats they deducted a amount but they didn't provide a confirmation ticket after a long time the page was loading after that the page was puts an error then went back again to the payment section. The payment was done already but they didn't confirm the tickets. So I need a refund of the money....

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I mistakenly chose wrong seat while booking the bus, i need to change the seat, I don't want to pay any extra charge, please help with that....

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I booked a ticket to travel Kanchipuram from Silk board, Bangalore.
Departure date and time :[protected]:05AM

But bus didn't come till 09:30 AM, So I called operator mobile number [protected]. I got reply, saying bus is 1hr delay.
I haven't received any notification for the same, So I asked him, why it wasn't communicated prior.
Operator told, If you want to travel wait 1hr else you can go back to home.

Then I contacted Redbus, the customer care executive denied refund and told me same like operator.

Till 10:40 AM the bus was not arrived, So my wife, kids and I left the place.

So I was forced to go back to home. I need refund, please someone help me.

Feb 7, 2026

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2024

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Verified Support

Jan 12, 2024

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Verified Support

Jan 12, 2024

Red Bus Customer Care's response Asked cx to share details

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Address: 25 maran nagar, poondamallee, chennai

Website: redbus

I have canceled the below travel, but so far have not received my amount from your side.
When will I get my ticket canceled? When I called customer service, they did not respond.
Please acknowledge the same, I have to take this further according to your reply.
Trip ID:
TSCG67247079

Feb 7, 2026

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2024

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: 25 maran nagar, poondamallee, chennai

Website: red

I have canceled the below travel, but so far have not received my amount from your side.
When will I get my ticket canceled? When I called customer service, they did not respond.
Please acknowledge the same, I have to take this further according to your reply.
TRIP id;
TSCG67247079...

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Red Bus Complaints & Reviews

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Red Bus reviews & complaints page 6

Refund due

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Refund amount of Rs2861

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Payment failed but amount got debited

Refund not received!

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Not paying back my Refund

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Payment calculation is misleading

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Didn't cancelled my tickets and not responded

Refund amount not credited

Not allowed to onboard the booked seat . Want complete Refund

Payment

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Payment deducted TWICE for the same ticket

Ticket is cancelled by Redbus, received message refunded successfully but not received in my gpay account.

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Account

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Getting various anonymous calls from red bus customers at my no 9999579079

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Refund the amount ticket was not booked

Bus ticket not confirmed

Change seat

Denied to Refund

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Canc

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Cancellation or refund

Red Bus Complaints & Reviews

File a complaint to Red Bus

Red Bus reviews & complaints page 6

Refund due

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Refund amount of Rs2861

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Refund not received!

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Not paying back my Refund

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Payment calculation is misleading

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Payment

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Ticket is cancelled by Redbus, received message refunded successfully but not received in my gpay account.

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Account

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Getting various anonymous calls from red bus customers at my no 9999579079

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Denied to Refund

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Canc

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