Claimed

Red Bus Complaints & Reviews

www.redbus.in

3.3

Updated: Dec 16, 2025

Complaints 3963

Resolved

2506

Unresolved

1457

Good! Red Bus values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Red Bus step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Red Bus

Having problems with Red Bus?

File a complaint and get it resolved by Red Bus customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Red Bus

Red Bus reviews & complaints page 107

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Bangalore, Karnataka

The travels cancelled my ticket through redbus from chennai to dindigul with ticket number (Tin): tmce93852415 rupees of 495/_ not yet received my refund so please kindly help me to get my refund. I have called customer care they sent a arn number but it says the number is invalid when i entered gst port. Before i called i checked the refund status for that i have received a message as "will be refunded within 7 working days".. I have included the message screenshot 2 times i have called and got the message. 20 days had gone. But i did not receive refund. So please respond and please solve my problems
Thanking you

+1 photos

Dec 29, 2018

Complaint marked as Resolved

Refund is received to the bank account. Thankyou for your support.

Red Bus customer support has been notified about the posted complaint.

Dec 29, 2018

Updated by Poornimaa Ravindran Received the refund Money.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had booked 3 tickets to shirdi from bengaluru on 4th december. Today 23rd december i tried cancellation and the app says not possible and customer care has given a complaint no. And revert will be 24 hrs. But the policy before booking was 85% refund upto 2days before journey is applicable. Today the red bus customer care says there's no cancellation available.

+1 photos

Red Bus customer support has been notified about the posted complaint.

View replies

A

Anup B K

from Bengaluru, Karnataka

Dec 27, 2018

Your refund request of Rs 238.00 against proposal no: [protected] received from IBIBO GROUP PRIVATE LIMITED has been processed on your card, and will reflect in your account within 10 working days.

As per the above msg refund ₹238 has not been made its been over 10 days, I request to please into this matter soon

N

Nuzhat Wafa

from Gurgaon, Haryana

Dec 27, 2018

I cancelled my trip from Nainital to Delhi journey dated 24th november 2018. There was an offer of 100% refund on my bus operator that was Himachal Holidays. But I did not get any refund amount. My Trip id was TMC[protected]. Kindly resolve the issue and refund the amount back to my account.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Valsad, Gujarat, 396171

I booked my bus ticket by redbus for 2nd 2018 may (Ticket number (Tin): tmcq95358203 from borivali (W) gokul-mumbai to goa 2011 that ticket amount was 1430/- rs. And cancelled it on 2nd may by global travel agency due to cancellation of bus.

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

Best regards,

Red Bus customer support has been notified about the posted complaint.

View replies

D

Dr Muruli

from Kunigal, Karnataka

Dec 24, 2018

I had booked tickets for alleppey ...but as per service provider it only goes to Kochi not to alleppey ...but red bus charged me more and also was not given information about pickup point and wrong dropping point that's Kochi instead of alleppey... suffered a lot with family with 3 years baby...and need to reschedule my taxi and trip plan...

did not get refund - Comment #3305618 - Image #0

J

jothimeenakshi96

from Chennai, Tamil Nadu

Dec 27, 2018

I have booked a ticket for the date of 28th December 2019 through redbus via Google pay money was deducted from my account but ticket was not booked.This is very disappointing.

did not get refund - Comment #3307926 - Image #0

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Website: www.redbus.in

I make the payment of my ticket on 21 dec 2018 but still did'nt get my ticket. I want to refund my money. I book the ticket for 25 dec from rishikesh to jaipur i made the payment but still ticket did'nt recieved. I want to get my money refund. I make payment through upi transfer but did'nt get ticket it's price is ₹480. Kindly, refund my money as soon as possible and please get this site block. It's my first time to book from redbus and get it's worst services. Customer care also did'nt recieved calls. Kindly report this problem as soon as possible.

+2 photos

Red Bus customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560068

Website: www.redbus.in

My refund amount of 4260 rs for 2 failed transaction is pending for 9 days. I was actually waiting for 5-7 business days as i got an auto responder immediately for those 2 failed transactions. However, the wait time was over and i tried to reach the customer support many times by now but nobody has turned around to me with an update.

Req id: 6338805
Req id: 6338640

I would like to get the refund amount asap.

Red Bus customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: www.redbus.in/bus-tickets

Date of Incident: 16 November, 2018.

Description: Bus ticket booked for Journey Date -12th December from Mumbai to Sawantwadi. Payment of Rs.950 was remitted successfully via Google Pay (UPI [protected]@axisbank)however the web transaction at Red bus site failed and ticket was not booked.

I had waited for more than 7 business days expecting a reversal as per prevalent industry norms. I had then approached the Customer Support and furnished them with the details requested ( Google Pay Transaction & Bank Statement details)

My case reference id with Red Bus -6259278. I have been following it up multiple times with no resolution.

I request a refund for the same.

+2 photos

Jan 2, 2019

Complaint marked as Resolved

I got the amount refunded on 31st Dec'18.

Red Bus customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400097

Ticket no: TMCW14444644 for Red bus from Hospet - Mumbai dated dated 24th December 2018, has been cancelled by me from more than 20 days before but despite several followup, the amount din't refunded to my account. While speaking yo their customer care executive they tine and aging ensure that it will be done by 2 days but still its yet to be done.

Red Bus customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Idukki, Kerala, 685587

Sir, my name is jeena. I made mistake by booking bus ticket in red bus. I have no an idea about the booking. I booked a bus from mumbai to mangalore on 19 january 2019. It was cancelled. Pls refund the money to my bank account. I payed rs.2766 by debit card. Pls refund the money. My bank account number is [protected]. This is my mother's account. My mother's name molly thomas. Pls make it fast

Red Bus customer support has been notified about the posted complaint.

Dec 21, 2018

Updated by Jeena mol k Sir pls transfer the cash from the wallet to bank account.

Dec 21, 2018

Updated by Jeena mol k I want my full cash.i want 3621.because I cancelled the bus ticket within 12 hours of the booking.i booked on 19 December 2019 and I cancelled it within 12 hours.pls reply fast

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: redBus

I have booked two tickets through red bus from chittoorap to hyderabad by morning star travels head office located at guntur for my self and another for my sister mrs mehtab rawoof for 25th dec 2018 videticket no tmcy52478752 pnr no ts[protected]xmbq/7754304/179a. Due to some un avoidale circumstances we are not able to perform the journey hence iam trying to cancel the ticket for past one week but both red bus as well as morning star travels are not co operating in cancellation. Henc i request you to get it cancell my tickets and refundthe amount at the earliest. Thanking you mrs shanaz shariff

Red Bus customer support has been notified about the posted complaint.

View replies

A

ajay kanathey

from Indore, Madhya Pradesh

Dec 21, 2018

I am ajay kanathey i book red bus at time 8 pm 19/12/2018 point khabarde paratwada to pune but my tiket not confirm and my acc from debited 815 rup. Pls refund my 100 % money ..
Mobile no. [protected]
On phonpe app

cancellation of bus tickets - Comment #3304138 - Image #0

cancellation of bus tickets - Comment #3304138 - Image #1

cancellation of bus tickets - Comment #3304138 - Image #2

cancellation of bus tickets - Comment #3304138 - Image #3

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 713502

Website: Consumercomplaint.in

Respectable sir the rute of bardhaman to dainhat via karajgram (Only bus), the bus conductor of the bus roughly misbehave with me and push me from the bus for the reason of i want from him the fare tickit but he didn't give me though i payment him the full fare and he ask me why i seat in the bus sit and to keep kindness to allow me for the journey of the bus and sited in the bus and they also threat me that"if i again go their bus they teach me what is the misbehave" because i was woman and ill
Sir i want to know is their any right to misbehave to the lady passengers
Is their any right to misbehave with passengers because they r the owner of the bus
Is their any right to threat any passengers they never journey of their bus
Sir please attention these some roughly behaviour s bus owner cum conductor

Jan 23, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!

We feel terrible about this. Don’t worry, we are here to help you. Please share your ticket number or PNR and we will have a check on this on priority.

Looking forward to your response.

Thank you for contacting us.
Team redBus!

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 500036

I booked the ticket at 10:07 pm ie nearly half an hour before the scheduled departure of bus. If the booking was available at that time then why the bus personnels were unable to give the exact details of bus location. I asked both in hindi as well as in english about the location of bus i was waiting for the bus from 10:10 pm at the scheduled boarding point of ramarapadu (Near rtc bus stand), but they neither told me their bus location nor came infront of me. It mismanaged all my journey planning & after that i got message of "happy journey". I request you to kindly refund my 100% payment otherwise i'll move to legal department.

Jun 19, 2020

Complaint marked as Resolved

I have already posted in the comments the reason why this complaint is not resolved. I didnot receive my refund for no journey. So this complaint has not resolved.

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!

Sorry for the trouble. Please share the ticket id with concern in details to [protected]@redbus.in and we'll look into it.

Thank you for contacting us.
Team redBus!

Dec 18, 2018

Updated by Ijlal Hood redBus Ticket - TMD[protected]

Apr 12, 2019

Updated by Ijlal Hood How can it be possible that without refund you updated the complaint as resolved. This complaint is still not resolved. I have attached the screenshot of the ticket. It has been approx 4 months but complaint is still not resolved.

View replies

B

Banku ghosh

from Sambalpur, Odisha

Dec 19, 2018

I booked two tickets from siliguri to durgapur rs 960 through lady diyna bus service on 25/11/18 at 7.14 am.although transaction failed the amount was debited from account and not refund yet. After complaining Bank said the amount went to the marchent''s account. please see the matter immediately and refund that mony.

A

Akhash Krishna

from Vellore, Tamil Nadu

Dec 19, 2018

I have cancelled my two tickets which I have booked in rebus... The cancellation amount is not yet been debited in the account..it have passed more than 8 days... There is no response from them...

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Krishna, Andhra Pradesh

Website: redbus

Iam s v d sai kishore, i booked bus ticket from banglore to vijayawada twice on 8th December & 15th December. In both cases my money is deducted from my bank account but ticket is not booked.. i got a message from redbus that the amounts Rs 644 and Rs 902 will be credited to your account within 2-7 working days.Till now no money is credited to my bank account. I am unable to contact to redbus customer care. so please resolve this issue and credit my amount 644+902=1546 to my account.
Thanking you.

+2 photos

Jan 24, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Dec 18, 2018

Updated by kishore svd I got mails from redbus that amount is credited and problem is resolved but i got nothing

Verified Support

Dec 19, 2018

Red Bus Customer Care's response Dear Kishore,

Greetings from redBus!

We are sorry for the hassle. Please share the registered email id and phone number used for the booking with us at [protected]@redbus.in. We will help you further with it.

Looking forward to hearing from you.

Regards,
Team redBus.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jamnagar, Gujarat, 422010

My pnr. No
85516407. From dwarka to somnath but bus has canceled as per discussion with boarding point contact number of swastik travel bhadrakali dwarka. We are very disappointed. Please refund our money immediately. We were very proud about red bus but service like this cancelation has hearted our confidence about red bus. Hope this will not happen in future. At least red bus organization should inform the customers by mail or on phone. Please refund our money immediately

Jan 23, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2018

Red Bus Customer Care's response Dear Shivram,

Greetings from redBus !

We truly regret the inconvenience caused because of bus cancellation. We have escalated your complaint to concerned team to look into it. We shall keep you posted with updates in 1-2 business days.

Thanks,
Team redBus

Verified Support

Jul 08, 2019

Red Bus Customer Care's response Dear Shivram,

Greetings from redBus !

We regret the delay in sharing the resolution. We would like to inform you that refund of Rs 733 was processed back to source account on 21st December 2018. We hope you have received the refund. Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience.

Thank you,
Team redBus

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 500032

Dear team,

I book the ticket from redbus (Ticket number :tmdc[protected] on 17dec2018 4.30 pm instead of 24dec2018 thats my mistake.
Bus will start at around 9.50 pm from the bus stop which selected by me and it is more than 5 hours time is there to catch the bus.
When i am trying to cancel the ticket its telling before 3.30 pm only need to cancellation/reshedule
How this policy will workout if the time is more than 5 hours to catch the bus kindly please do the changes on this.
Otherwise give the cancellation/reshedule option atleast for the bus operator. Please do the needful on this.
And this is very worst policy because other government services are giving the time till one hour of bus start time.

Jan 18, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

Red Bus Customer Care's response Dear Customer,

Thank you for contacting redBus regarding ticket cancellation.

I have checked the policy of this ticket TMDC66380336 and unfortunately am unable to cancel it, as the cancellation time-frame expired. The policy has been mentioned on the E ticket which was sent to you at the time of booking.

We would alos like to inform you that the cancellation policy is operator dependent and redbus has no control over it.

I am hoping that we have resolved the issue to your satisfaction. In case you have any further queries, please revert on this email and our system will automatically re-open your ticket.

It has been a pleasure serving you today. Thank you for choosing redBus and have a great day ahead.

Regards,
redBus

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked a ticket from udaipur to jodhpur (Thursday, 27 dec 2018). My ticket number is tmcx94278169, and this is the first booking i've made which is on 4 december 2018. But the system has cancelled my booking 6 hours after that and i have received an email regarding the cancellation. First of all, i did not cancel any of my bookings. And redbus only refunded 80% from the total amount.
And today i made another booking (Tmdc[protected] and they cancelled it again even after i communicated with their customer service to not cancel my booking. And they only refunded 80% from the total amount. This is totally unacceptable and i can say this is how they cheat their customers. They are so irresponsible and totally a fraud.

Jan 27, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus.in!

Ticket ID : TMCX94278169, TMDC49128601.

We would like to inform you that both the cancellations of the ticket has been triggered from your account as per our logs. Hence the ticket has been cancelled as per the bus operator's cancellation policy. We hope this clarifies.

We thank you for your co-operation.

Thanks,
Team redBus.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gorakhpur, Uttar Pradesh, 273008

I hv booked ticket from gorakhpur to delhi in which i m travelling right now, seat alloted to me is s16 but changed by staff to s15. Cold air is coming through broken partition sheet. I hv make complain to conducter but he replied what can he do. I m very unhappy &feeling cold on that seat. Pls change my seat & provide my original seat.
Redbus mticket
Route: gorakhpur to delhi
Ticket no: tmda95769210
Passenger: ambesh mishra (33, male)
Pnr: d38c2m35
Travels: r. S yadav travels
Departure: 05:30 pm dec 16, 2018
Seat numbers: s11
Redbus discounted fare: rs.1328.95
Boarding point: paidleygunj chowk gorakhpur
Landmark: paidleyganj chowk, champadevi waterpark
Address: paidleygunj chowk gorakhpur
Boarding point contact: [protected], [protected]
R. S yadav travels customer care: -
—
You can reschedule the ticket till 16 dec 2018 05:30:00 am
—

Redbus helpline:[protected]

+1 photos

+1 videos

Jan 17, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

Red Bus Customer Care's response Dear Ambesh Mishra,

Greetings from redBus!

This is in regards to your complaint about ticket number TMDA95769210.

We regret the inconvenience caused during your journey from Gorakhpur to Delhi on 16th December 2018. We have taken down your concern with the operator and we would assure you that such issues will never be repeated again. Also, we would like to thank you for bringing this case to our notice. We will definitely request the bus operator to be more vigilant in future.

Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience.

I am hoping that we have resolved the issue to your satisfaction. In case you have any further queries, please revert on this email and our system will automatically re-open your ticket.

It has been a pleasure serving you today. Thanks for choosing redBus and have a great day ahead.

Regards,
redBus

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I made recharge from redbus app of 399 200 rs from redbus wallet and 199 from credit card and recharge is not received i contacted with redbus team they are saying successful and saying talk with jio care and i talked with jio also they are not talking order also and saying we didn't recieve any confirmation talk to redbus which u made payment i didn't recieve any recharge or refund what should i do no one is responding redbus is messaging it is resolved i didn't recieve recharge..,

Jan 18, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Dec 16, 2018

Updated by mohan0432 mailid: [protected]@gmail.com

Redbus mailid: [protected]@gmail.com

Verified Support

Dec 18, 2018

Red Bus Customer Care's response Dear Mohan,

Greetings from redBus!!

We regret the inconvenience. However, on checking we see that recharge of Rs 399 for mobile number 89XXXXXX43 is successful at our end. We request you to get in touch with JIO care for assistance.

Thanks,
Team redBus

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: www.redbus.in

During booking ticket for a bus, i paid the fare using google pay. Now my money has been debited and notified that the money deposited in receiptant's bank account, but red bus cancelled my transaction and is now not refunding my money. Below are few screenshots of how the company is denying my request and is asking me to just contact my bank. Such harrasment was not expected from redbus.

Upi ref no.[protected]
Bus name: sanghita bus service

+3 photos

Red Bus customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 474003

I had book the ticket for jaipur to gwalior for 15/12/2018 for bus ticket of hans travels via red bus with name somil agrawal and other 3. With my number id [protected]
I had paid rs 1380/-through paytm. Amount deducted from my account but error message of transaction failed appeared & i can;t get the ticket.
Bank end detail is as under.
Payment date:14-12/2018
Please refund my whole amount as no ticket issued.=
Aayush agrawal

+1 photos

Red Bus customer support has been notified about the posted complaint.

Dec 14, 2018

Updated by Aayush Honeý Ägrawaľ I have tried your customer service 20 times but never get connected to your employee..

View replies

L

Lalitha Rajendran

from Mumbai, Maharashtra

Dec 16, 2018

Hi,

I have recharge of my Vodafone no of 50 Rs through Redbus wallet. Amount debited but not recharge. Kindly return refund the amount.

Date : 24-NOV-2018
Transaction id: MR3492965

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai Suburban, Maharashtra, 421201

Website: www.redbus.in

I had cancel for your ticket no. Tmcy70749086 from redbus ticket. My booking of journey is on 30 december 2018. But due to some problems in my family members i had cancel today 14 december 2018... The redbus and operator prajakta travels denied to refund the amount. I had paid amount 1800 rupees for this ticket... Please refund my amount.
Regards
Santosh sawant
Email - [protected]@gmail.com
Mob : [protected]

+1 photos

Dec 17, 2018

Complaint marked as Resolved

please remove the post . regards, santosh sawant

Red Bus customer support has been notified about the posted complaint.

Dec 17, 2018

Updated by santoshsawant3 please remove the post .

regards,
santosh sawant

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Recent comments

Hi,

Greetings from redBus Team!

We&rsquo;re really sorry for the unpleasant experience. We&rsquo;ll get this checked right away.

Could you please share your reg...

Hi, Greetings from the redBus Team! We are checking on your concern and we will get back to you soon with updates. Please allow us some time. Stay safe, stay healthy! Your redBuddy Note:- We never ask...