Red Bus Complaints & Reviews

I booked 2 seats from redbus and that costed me 6150 inr.
Bus didnt arrive for more than 3 hrs and then we had to leave using private vehicle because o[censored]nprofessional service by redbus.
We tried reaching out to bus operator and driver, but none of them picked the call and didnt even call back to inform about bus.

Its been 11 days since i raised the compliant to redbus and still waiting for their call and resolution.

I want my money back else i am surely seeing them in consumer court.

The bus was supposed to be a sleeper coach which stops just at very few places during the night (may be one or two). I have travelled a lot while I was working in Bangalore (Bangalore to Cochin, Bangalore to Chennai, Bangalore to Ooty, Bangalore to Hyderabad etc). This was not a first time for me.

So, this bus was dirty, A/C was horrendous and the window was loose and hence most of the time the window gets opened when the bus goes through a bumpy road. After sitting down for 3 hours, I saw many many people got onto the bus like a daily passanger bus. Some people pushed me and my family to sit on our sleeping area. The harrassment doesnot stop here. At 12pm, due to a bad smell and alcohol smell, I looked out of my curtain and found many people sleeping on the floor. So, the bus was actually turned into a local passanger bus with people getting on and off after every hour from every stop

I have taken few pictures so that I can make a proper complain to the appropriate authority. I can share with you too.

The harrassment continues still... At around 4am in the morning, I was heavily pushed by many people and people were shouting at me as I was not giving up some space to them to sit down in my place. Ultimately, it was scary and I felt that people will hit me if I don't compromise my seat. Ultimately, I left my sleeping area and people came to occupy that. Till then, I had told the bus conductor several times and he asked me to behave like a human being and allow the people to share my seat with them.

I am a human being and fine to share but they had turned a sleeper coach into a passanger bus and earning more money by compromising everything that I deserved to receive. People had paid Rs 100 to Rs300 who had no reservation and they occupied my seat. So, I paid Rs 900 for what????

Story continues...
So, after 4am people pushed me and I had to sacrifice my seat completely. I sat with my wife and daughter's sleeping area. So, we were 3 people sitting in 2 seats. After an hour or so the bus stopeed again and some people got off and more people got on. This time people even pushed me more and they came sat with us. So, ultimately by the time we reached Jaisalmer we 3 people who paid Rs900 each were squeezed to sit in one seat only.

There is a last bit left. The final point where the bus should have left me is "HANUMAN CIRCLE". I was asked to get down at one place and the bus conductor said that the bus will not go to Hanuman circle. Why???

So, what do you think I should do? Is it acceptable??? Is it fair??? Why did you charge me Rs 900 for each ticket for a HORRIBLE journey? Or is it the normal way how Indian people and Indian company don't care about others and EARN money, suck blood???

I have heard REDBUS is very renowened but who is the person who approved this type of bus? You should immediately take these ### out of your list otherwise you get a badname.

I will complain appropriately. Please send me a transcript of my complain to you. Thanks

I paid Rs900 which is a lot more than what other people paid. I am a British citizen (Indian background though) and I feel bad about such unprofessional behaviour of renowned companies.

Attached:
(1) 2 Images of people sleeping on floor (could not capture more as I was scared being beaten)
(2) ticket printout
(3) screenshot of email received from Redbus that I have booked ticket

My complain -
(1) Health and safety issues
(2) unfair treatment
(3) cheated me - are not good for anyone. I paid from my International credit card and provide evidence if requested
(4) I travelled from London just for a week holiday and I had a scary and terrible start of my trip
(5) No one cares evenif I complained to Kalpana travels/redbus afterwards (can forward the email and the 2 images that I had sent from my email address and no one responded) - From: Bhabani S.
Date: Sun, 28 Oct 2018, 14:21
Subject: Re: How was your travel?
To:

I expect an appropriate action be taken and a compensation for the harrassment I and my family went through (especially I hope a strong punishment for giving foreign customers a view about how Indian companies cheat and do not care)

I booked a ticket from delhi to kanpur and the cancelled the ticket on 2nd november, 2018 and today is 20th november, 2018 and still, i did not receive the amount back and there is no proper mechanism to get clear status of refund process.
Ticket details:
Ticket number (Tin): tmbd89697777
From: delhi
To: kanpur
Date of journey: 05/11/2018
Travels: uttar pradesh state road transport corporation (Upsrtc)
Bus type: volvo a/c multi axle (2+2)
Boarding time: 08:00 am
No of seats: 1
Seat number: 51

I booked a ticket for 6th november, 2018 from coimbatore to chennai in vignesh tat travels. I cancelled the ticket on 29th october, 2018. I should have got a refund amount of rs.900. But still the amount has not been refunded.
Ticket id - tmav24265685
Route - coimbatore to chennai
Travel date - 6th november, 2018.
Cancellation date - 29th october, 2018

Dear team,

This is a hard complaint against your service that this is the my life time worst service by you. Your provided bus is very high tickets and service is very worst just like road side khatara bus.
They are not given us any water and in mid night they suddenly woke me and shifted my seat to another one.

This is my life time worst service please don't do again this.

Regards,
Bharat

Hi,

I am making this complaint here as i cannot even find the right number to call redbus as their customer care numbers are not working.

I was trying to book a bus from bangalore to chennai on Nov 12 Monday night. I was booking the asian express bus and used amazon wallet to make the payment. the wallet got debited but the ticket was not booked. i called customer care and they mentioned there was a technical issue and refund would be processed in 2-3 days. it has been one week and no refund has been processed. No customer care number is working as mentioned in app or site[protected], [protected]. It is a challenge even to reach customer care to make any complaint.

Can you please attend to this ASAP?

Amount debited was Rs.585. Amazon Payorder ID: #P[protected]

Hi,
Iam k. naga nanda varma my contact number is [protected] and my ticket number is TMC[protected]. Date of journey was on before last week friday i cancelled the ticket on next day. till now i didn't get refund amount. very poor service is providing...worst service they don't know the satisfaction of customer.. they are playing with customers. till now i didn't get my refund money..

I stood in my position of bus pickup 30 minutes before time. The bus driver calls after 2 mins of my call to him, shouts foul and says that the bus has left. I was with luggage, and my health was down, so I preferred canceling the bus. Please provide me my genuine refund. Because of that, I almost missed my Interview. This type of behaviour is way too unprofessional and user friendly. Plus I was completely new to that locale. I urgently need back my refund. Thanks for seeing to it.

Hi we have booked the bus from jamakhandi to bangalore on 12th november date. Total amount was 1500 and after discount the amount is like 1350. Payment was successful but couldn't book the ticket and also we dint received the refund amount yet. We contacted the redbus people also but dint get any reply yet. Please refund the amount as early as possible

Tried to book the ticket on 19th november from mumbai to bangalore. But it didn't book but amount (2220) has been deducted from the account. Even didn't get any confirmation or transaction i'd. I can only provide you the bank transaction detail.

I am requesting you to please initiate the refund amount.

Thank you.
Warm regards,
Sanjib
[protected]

Hello.. I booked a ticket with redbus for hans travels for journey from indore to pune on 13 nov 2018. Bus was a non ac bus with 1500 inr as charges which was very high, but had washroom facility available. Being a girl it was o[censored]tmost importance for me. Before booking the ticket, i called hans travels office and enquired that the washroom is available as mentioned on redbus site or not. They said yes it's available. I even have the call recording. After boarding the bus, when i wanted to use the washroom at around 1 in the night, conductor said it's not working. I paid around 500 more for this washroom facility otherwise i had other better options for less ticket rates. I complaint regarding the same to redbus. But they just apologized. What about the trouble that i went through while peeing in the jungle. Hygiene is not a matter of concern even when pm modiji is trying his best to make swachta abhiyaan successful. I want my money back and strict action to be taken against bus travels for making hygiene a joke.

My bus ticket number tmbx56785607 bangalore to coimbatore 11/11/18 bus operator left before the boarding time from marathalli. When i called and asked where the bus is i was told to board from bellandur. On my way, i called again to check and was told the bus will not have any boarding at bellandur. I missed my journey due to the bus operator. Raised complain to redbus but they are just apologizing and saying feedback will be communicated to the bus operator, refusing to refund my money.
Redbus complaint id 5976268. The complaint id gets repeatedly closed with bogus responses from their typical scripts even though i clearly state i want a refund.

Hi All,

This is Noel here. I had booked tickets from Bangalore to Pondicherry on 16th Nov'18 and return ticket on 18th Nov.However due to Cyclone in Tamil Nadu, I wanted to reschedule my tickets as it was clearly mentioned in my ticted that I could reschedule the tickets before 1.59PM on 16th Nov for Bangalore to Pondicherry trip and reschedule Pondicherry to Bangalore trip before 17th Nov 10.45 pm. However when I tried rescheduling...

Sir i am having issue related to refund as when i booked my bus dated on 11 nov morning.i got a message of cancellation from red bus at afternoon.As per the message i rebooked my bus for 13 from make my trip.So i didn't get any refund for my trip cancellation .I also got a confirmation message on 13 morning but as i had already bookes my tickets from another website i want my refund back.And i tried to call on the customer number provided by red bus site but call can't be connected.please help me out

Ticket No TMU[protected] Delhi to Kailadevi on 10/11/2018----No Bus available

Ticket No TMBV 13629941 Karauli to Delhi on 11/11/2018---No Bus available

03 Passengers were Booked
Passengers Names Ramwati Jha, Vinita Jha, Avdhesh
onward journey fare - @Rs.700per tkt Rs.2100/ and return journey tkt @450/ per tkt Rs.1350/

Fare- 2100+1350= 3450
They had cancelled the bus before 1hr. it caused lot of inconvenience to my family. I had requested for refund of fare on 12/11/18 by giving booking details at customer care. Till date no massage and no reply. Please arrange for refund of fare

मैं दिनांक 05.11.2018 को दिल्ली से badaun उत्तर प्रदेश को दो शीट बुक की थी परन्तु जब मैं आनंदविहार पहुंचा तो वंहा कोई भी बस नही थी और ना ही कोई हेल्प करने वाला था मुझे इंतज़ार करने को कहा गया जबकि बस का समया रात 9 बजे था मैंने रात को 12 बजे तक इंतज़ार किया और बस नही मिली और ना ही कोई हेल्प मिली और ना ही मुझे मेरे पैसे वापस मिले मैंने दूसरी बस पकड़ी और मैं badaun उत्तर प्रदेश बड़ी मुसकिल से जा पाया दो लोग और भी थे जो redbus वालों की ठगी का सीकर हुए यह लोग ठगी करते है और कुछ नही इनकी बहुत ही खराब सर्विस है
मैं सभी भाई बहनों से निबेदन करूंगा की इनके झाँसे में ना आये

My transaction id is [protected] and reference id is [protected]. We have booked tickets through red bus in hebron transport from chennai to madurai on nov. 7 2018 @ 11:15 pm. We got msg stating tat bus has been cancelled due to unavoidable reasons and my payment ll be refunded within 2 working days. But till now my payment has not been refunded. Kindly do the needy as fast as possible.

Journey was confirmed from deoria to lucknow (Charbagh) for two seats at a upsrtc bus booked through redbus but the bus conductor denied any confirmation of booking while boarding and asked for fresh booking. Refund is required as their was no journey done due to redbus non confirmation. The bus booking pnr number is - xchb[protected]. Ticket were booked for two people i. E. Rajesh rai and divya rai. Ticket id is tmc[protected]. The total amount was rs 1142.

I have cancelled my red bus ticket on 3rd nov-18, till i not yet get refund amount from red bus. Regarding this i have send mail & contact red bus customer care also. No use worst service.. As per red bus statement refund will be paid with in 72 hours. But now 312 hours gone.. Not satisfied with red bus services.

I have attached cancellation confirmation mail from red bus

Find the details
Name : 69677044 : l. Dinesh kumar
Traveller name : kpn traveller
From : coimbatore
To : chennai
Ticket no : tmbn93573475
Pnr no : j2
Refund amount : rs. 680.00
Date :6-nov-18.

On 08.10.18, i booked a ticket for two passengers to travel from tirunelveli to chennai on 13.1018 through redbus site. The ticket number is tmb[protected]
. Due to unavoidable circumstances, i was forced to cancel the above ticket on 09.10.18 and i received a message that the cancelled ticket amount of rs.1620/- will be refunded shortly. But, i didnot get the amount till today. On 04.11.18, i made a complaint through email to the redbus authorities for the non receipt of refund amount, for which they sent an acknowledgement stating that my reference number for the above complaint is 5879552. I sent a reminder mail on 13.11.2018. Even after a month of cancellation, i am getting that refund amount credited in my bank account.