Red Bus Complaints & Reviews

My self and my friends (Totally 5 tickets, individual booking) have been booked ticket from pattukottai to chennai on jan 20 through redbus. But we got message from yohalashmi travel agency on jan 19 notified that"you have been booked ticket on jan 19 8.55 pm." then i reached pattukkottai yohalakshmi travel agency. I had a very worst experience there. I don't know whether he may be the owner or working person there. The way he approaching the customer is not at all good. He argued rudely with us😡😡😡.
Then i raised a complaint regarding this problem they said "sir your 5 tickets are booked for 20th jan but in travels chart its reflected as 19th jan its a technical issue so kindly take your own support and book on some other bus we will start refund process once after 48hrs". This is not a proper way to approach passengers. Its a festival time all tickets booked. Ourself booked a ticket its cost is twice the ticked which i booked earlier.in order to reduce the last time rush we are booking the tickets earlier but now who is responsible for the extra money i paid???

The below listed no. Are compliant numbers
For that 5 different tickets
6900815
6900818
6902386
6900820
6896939

But they are keep on changing the new complaint number (Case number) 48hrs once and marked the old complaint number as resolved.
Then what is the use of that term complaint.
They are not try to resolve my issue. They are trying to delay the refund process!!!

My self and my friends (Totally 5 tickets, individual booking) have been booked ticket from pattukottai to chennai on jan 20 through redbus. But we got message from yohalashmi travel agency on jan 19 notified that"you have been booked ticket on jan 19 8.55 pm." then i reached pattukkottai yohalakshmi travel agency. I had a very worst experience there. I don't know whether he may be the owner or working person there. The way he approaching the customer is not at all good. He argued rudely with us😡😡😡.
Then i raised a complaint regarding this problem they said "sir your 5 tickets are booked for 20th jan but in travels chart its reflected as 19th jan its a technical issue so kindly take your own support and book on some other bus we will start refund process once after 48hrs". This is not a proper way to approach passengers. Its a festival time all tickets booked. Ourself booked a ticket its cost is twice the ticked which i booked earlier.in order to reduce the last time rush we are booking the tickets earlier but now who is responsible for the extra money i paid???

I have try booked one ticke from chennai to paramakkudi dated on 12.01.2019 (Journey date 14.01.2019 from my cell no.[protected]

Ticket is not booked but amount is 1173. Debited my account,. I contect your red bus customer care. He told me that next 2 working days credit my account. Above 9 days above not yet credit my account. You will refund or not

Regards
Kannan m

Dear red bus team,

I have booked online in red bus site by universal travels on 19th jan 2019 traveling date 19th jan 2019 10.30 pm mayiladuthurai to chennai but i am not travel the universal travels we are waiting 10.30pm unable to contact boarding point mobile number which is switched off. More than 2 hrs we are waiting there the bus not came and nobody call me. So kindly cancel and refund my paid money (2010 rs). Please find the below ticket details.

Ticket details:-
Ticket no: tn2n33061252
Pnr no: uni2523472
Total fare: total fare. 2010 rs

Note: please refund my ticket amount rs. 527/- as early as possible

Regarding
Sunil kumar

I have booked one ticket from chennai to paramakudi from my mobile number [protected] on dated 12.04.2019, jouney date 14.01.2019. So
Ticket is not booked but amount rs, 1173 debited my account.

I have contect red bus custemer cared. He told me next working days. Still not credited my account. You will return my money or not.

Regards
Kannan m
[protected]

I've booked vijay travels to travel from vadodara to dombivli on 14th dec 11 pm via redbus. I got a call from travel agency at 10:30 pm saying that the trip has been cancelled due to some police clearance issue in ahmedabad. Immediately i'd contacted redbus via mob app but no response. Past 37 days i'm behind redbus for my refund but still i didn't get my money. Already i'd shared the contact no of the travel agency person from whom i have got a call. I've called more than 10 times to redubus regarding this issue but got very poor response from their end. I'm completely frustrated due to this. I would like to approach consumer court to resolve this issue.

I have booked ticket from coimbatore to karaikal ticket no tmdp79267939 then i have cancelled my ticket on jan 4 2019 but still i didn't receive the refund amount. My problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 7 days

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

Hi Redbus team,

This is regarding a bus booking I have done in 16/08/2018.
My name is Gibin George
Phone number registered: [protected]
The bus operator cancelled the trip and Redbus promised a refund. I have called the customer care more than 5 times in this regard. The only reply was the amount will be refunded in 24 hours each time. And I raised ticket for this issue multiple times in the helpdesk as well. No resolution till now.
Please find the details below.
Date of Journey: 16/08/2018
From Ernakulam to Bangalore
Bus Operator: Yatra logistics Modern
Ticket number: TM9D83297409
PNR number: TS[protected]SPPP/117384/YATHRA A/C GOLD CLASS (EKM-BLR)
Amount deducted: 1011.45 rupees

Please refund my amount back.

Dear red bus team,

I have booked online in red bus site by kantipudi travels on 19th jan 2019 traveling date 20th jan 2019 06.55 am hyderabad to bhadrachalam but i am not travel the kantipudi travels because that time bus cancelled not arrange any other bus that is the problem of ticket cancellation. Please find the below ticket details.

Ticket details:-
Ticket no: tn2n25428296
Total fare: total fare rs. 527/-

Note: please refund my ticket amount rs. 527/- as early as possible


Regarding
Sunil kumar
Asm - bajaj finserv ltd,
Cell - [protected]

I have booked the bus ticket from ongole to hyderabad on 15th january 2019 but when i reached the boarding point bus operator told that your ticket was cancelled but i have not received any information regarding this through mail or message on same day i complained but till now even after 5days i have not received any reply, because of this the next day i am unable to reach the office so i lost rs3000 who will pay, this is really disgusting. Still in my redbus account ticket status is showing confirmed only even after 5days and redbus asking me to rate the journey how silly.

I booked ticket from srikakulam to vijayawada in red bus application on 13/01/2019.in the afternoon itself svkdt bus opertaor called me that bus is cancelled and your amount will be refunded (Operator phno : [protected]).in the afternoon itself the bus is also removed from the site. After 2 days on 15/01/2019 i saw the redbus application and noticed that my ticket is not cancelled and refund is not initiated. Then i called the redbus customer care and informed the above matter, the c. C operator told us that our amount will be refunded in 2 days.in the evening before 1 hour of bus starting they send a message saying that your seat is changed to some other bus with out any intimation and with out my permission. At that time im not in the place also. Then again i called the redbus customer care and informed the issue. They told us again the issue may be resolved and refund will be initiated. Now already 4 days gone no response from the redbus, while iam calling to the customer care they are not responding well. With out my fault and issue they are playing with my money. Please look into the matter and solve the issue as early as possible and refund may be initiated.

Booked in : redbus
Travels : svkdt srikakulam to vijayawada
Bus : non ac semi sleeper bus
Journey date : 15/01/2019
Ticket no : tn2f46092503

Amar rajesh patil
My jio number - [protected]

I have done recharge my jio number [protected] 399₹ date-17/01/2019 the recharge through red bus application done the recharge is successful and amount transfer redbus to jio but recharge benefits not received my jio number the confirmation message and e - mail received by redbus.
What is problem recharge not done?
I have received confirmation messages through red bus. I have proof to recharge is confirmed.
Please check the status and information me urgently

{ dear customer,
Greetings from all o[censored]s, here at redbus!
Thank you for reaching out to us regarding the failed recharge transaction no. 4215643. I’m naveenkumar v and i have been working on your case.
With reference to your email below, we wish to inform you that your recharge of rs.399/- has been recharged successfully for your mobile number[protected].
For further assistance, we request you to kindly contact your network provider.
I hope this response was satisfactory.
We would be happy to answer any other questions you may have or help you with your future travel bookings.
For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.
As this response has been logged in our system, you will receive an email stating that your case has been closed.
Once again, i thank you for choosing redbus and hope you accept my sincerest apologies.
Have a great day!
With thanks,
Naveenkumar v
Redbus
In case you are not satisfied with this response, please send a fresh email with subject as “escalation” to [protected]@redbus.in.
You will soon receive an email with a survey link seeking your feedback on your experience with naveenkumar v. Please do spare a moment to share your thoughts on whether naveenkumar v was helpful and understanding.}

Hi,

I booked a ticket from mumbai to hyderabad.
Because of change in schedule i reschedule it. The ticket i reschedule is of lower amount but i didnt get a refund. 80% of my money is deduct as reschedule charges.

I talked to the customer executive regarding that none of them gave me satisfactory reply.
Executive talked to me in very rude manner. I never expected such type of behavior from red bus. This company doesn't give value to their customers.

Regards
Sonam gupta

I booked my bus ticket by redbus on 12 jan 2019 (Ticket number (Tin): tn2e12438871 from hyderabad to hospet for dated 12 jan 2019 that tckt amount was 1065/- rs. And cancelled it on 12 jan (Tracking number is [protected].)

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5- 7days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

Iam pasting the mail which i got from redbus after cancellation.

I booked ticket for srikakulam to vijayawada through redbus, but they cancelled the bus and informed over phone by the bus operator. We were informed that we will get our reimbursement. We called the travels and checked with them also. After that intimation the bus is also removed from the redbus site. Red bus is not initiated the refund then i called the redbud customer care and informed the situation and told them to initiate the refund stating that the bus is cancelled which was informed by the operator. Customer care operator told me that he will talk with the operator and initiate the refund.in the evening also i informed the customer care about the issue and told them to refund my amount. They informed me that the issue will be solved in stipulated time. As of now 4 days are completed there is no reply and amount from the redbus. While i am calling to the customer care they are not responding properly. Please solve the issue and initiate my refund as early as possible.

Journey date: 15th jan'19
Ticket no: tn2f46092503
Srikakulam to vijayawada
Svkdt travels (Backrest support)- non a. C. Semi sleeper bus
Booked through redbus...

I book bus through redbus but there is no bus. I can't get call back from redbus executive as he promised me to call regarding my boarding point issue.
I called 4 time to redbus for my bus number details but i can't get bus no and contact no of bus operator. Every time your representative put call hold for long time and wasting my money and time. Finally can't get bus for my journey. Due to this i had to pay penalty to party as i can't reach to my destination due to redbus. I will do consumer complaint against redbus if can't get any solution i will report to newz reporter regarding fraud caused by redbus. And also file police complains against this.

I paid for my ticket through google pay, the amount has been deducted but the ticket has not been issued. I called the customer service regarding this issue and i was ensured that the refund will be done within 24 hours. But its been more than the stipulated time and i didn't get any update or refund till time.
Date of incident: 16/1/2019
I request you to refund my amount of rs.1380

I booked tickets for hyderabad from pune through redbus, but they cancelled the bus. We were informed that we will get our reimbursement. We called the travels and checked with them. The travels cancelled our seats and we will get the reimbursement in 3-4 days. It's been more than a month but did not get any refund. They are not responding properly to the calls.
Journey date: 21st dec'19
Ticket no: tnd[protected]
Pune to hyderabad
Chirag travels (Backrest support)- a. C. Sleeper bus
Booked through redbus

Hi
I booked a ticket for pune to ahemdabad
Ticket number-tmdf55695895
.. For 1st of jan which i cancelled throught..
Redbus says the refund has been completed by them but its 20+ days and i havent receive my refund in my bank account
I am fed up with the service and you guys dont even look up on this matter..
Now you tell what should i do.
I just want my refund asap..
Because its making me in trouble calling or contacting you daily for this..
How long i gona do all this stuff..
This had made me frustrated..
You guys are not even trustworthy any more..
Mentally its harrasing me
I want a proper resolution and my money back either i am going to sue you or else have to take some legal actions on to this...

I refereed two of my friends and they successfully completed their journey. But i did not got any referal bonus. For that i called as well as mailed redbus. They are saying that my account is not reflecting. I called 8 to 10 times. I have mailed 3 times with all the screen shots as propf of my valid account. I am taking continous follow up from the last 7 days. But every time i get the same reply that "your request is processed to backend team and wait for 24 hours" same disappointing reply.