Red Bus Complaints & Reviews

I booked a bus in redbus app. While traveling i found lots of cockroaches in the bus and i complained to the redbus they are very careless and they are showing me the importance and they charged me 1200 for the bus ticket but everything is wasted. I can't even able to sleep in the bus and bus operators also very careless and they didn't even listen my words. I want redbus to refund my money and i want a immediate response from redbus... The travels name is sma travels.
Kindly contact me at [protected]

Ticket no.: TMDE48832703 :
BOOKING MOBILE NUMBER: [protected]
BOOKING EMAIL ID: [protected]@gmail.com
No. of Passengers : 4
I HAVE ATTACHED SCREENSHOTS FOR INFORMATION PURPOSE.

I made booking Ticket no.: TMDE48832703 from Jammu to Delhi at around 9 pm. SInce on getting the email at 8:48 pm; I came to know that I had booked the ticket for the bus for same day i.e for 19th instead of 20th December 2018.
The departure time of the bus was 9 pm and the reporting time was 8:45 pm. After making repeated calls to customer care I failed to make them understand that I was booking my tickets for 20th Dec 2018 and not for 19th Dec 2018. The exact time for booking was 8:48 pm that can be verified from your system generated mail, the screenshot of the same has been attached. There must be provision for cancellation of the same as the reporting time was already over and it was quite impossible for us to reach as I have my old parents with me and my heart patient brother going for a checkup to Delhi.

I hereby request your good self to consider my case genuine and refund my amount of money.
AN EMAIL WAS ALSO SENT AT [protected]@redbus.in AND A CONCERN WAS REGISTERED BUT NO BODY CALLED OR REPLIED

Concern 6433844 - ref:_00D281KZyA._5000I1PcJyF:ref

Booking id tmdn75659000
1st time booking, amount debited ticket not done., added for immediate refund and then booked. Ticket was booked in the second try.
In cancellation, refund got to wallet, despite the original source of booking, i. E. My card.
1st attempt failure was a problem at red bus end not mine.
Refund needed to original source, my card.

I have booked my bus from redbus.in from mumbai to surat on 24th of december & they cost me so high for the low level of bus thats not all, they also provide me non ac bus for the ac bus booking & bus also late for the date & they refuded me for the same issue just rs 250 for one ticket & original ticket price is 1225 inr. They are very bad in their service & also provide very less refund for the coustmer. Please help so i can get more refund from them.

I had book the ticket from latur to pune twice and i did not got the ticket, after reaching to your customer care i came to know that my money will be refunded back with in 3-4 working days.
Now its more than 1 week and i haven't received my money back. Also tried reaching back your customer care but it was of no use.

Regards,
Nikhil gadave
[protected]

The travels cancelled my ticket through redbus from chennai to dindigul with ticket number (Tin): tmce93852415 rupees of 495/_ not yet received my refund so please kindly help me to get my refund. I have called customer care they sent a arn number but it says the number is invalid when i entered gst port. Before i called i checked the refund status for that i have received a message as "will be refunded within 7 working days".. I have included the message screenshot 2 times i have called and got the message. 20 days had gone. But i did not receive refund. So please respond and please solve my problems
Thanking you

I had booked 3 tickets to shirdi from bengaluru on 4th december. Today 23rd december i tried cancellation and the app says not possible and customer care has given a complaint no. And revert will be 24 hrs. But the policy before booking was 85% refund upto 2days before journey is applicable. Today the red bus customer care says there's no cancellation available.

I booked my bus ticket by redbus for 2nd 2018 may (Ticket number (Tin): tmcq95358203 from borivali (W) gokul-mumbai to goa 2011 that ticket amount was 1430/- rs. And cancelled it on 2nd may by global travel agency due to cancellation of bus.

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

Best regards,

I make the payment of my ticket on 21 dec 2018 but still did'nt get my ticket. I want to refund my money. I book the ticket for 25 dec from rishikesh to jaipur i made the payment but still ticket did'nt recieved. I want to get my money refund. I make payment through upi transfer but did'nt get ticket it's price is ₹480. Kindly, refund my money as soon as possible and please get this site block. It's my first time to book from redbus and get it's worst services. Customer care also did'nt recieved calls. Kindly report this problem as soon as possible.

My refund amount of 4260 rs for 2 failed transaction is pending for 9 days. I was actually waiting for 5-7 business days as i got an auto responder immediately for those 2 failed transactions. However, the wait time was over and i tried to reach the customer support many times by now but nobody has turned around to me with an update.

Req id: 6338805
Req id: 6338640

I would like to get the refund amount asap.

Date of Incident: 16 November, 2018.

Description: Bus ticket booked for Journey Date -12th December from Mumbai to Sawantwadi. Payment of Rs.950 was remitted successfully via Google Pay (UPI [protected]@axisbank)however the web transaction at Red bus site failed and ticket was not booked.

I had waited for more than 7 business days expecting a reversal as per prevalent industry norms. I had then approached the Customer Support and furnished them with the details requested ( Google Pay Transaction & Bank Statement details)

My case reference id with Red Bus -6259278. I have been following it up multiple times with no resolution.

I request a refund for the same.

Ticket no: TMCW14444644 for Red bus from Hospet - Mumbai dated dated 24th December 2018, has been cancelled by me from more than 20 days before but despite several followup, the amount din't refunded to my account. While speaking yo their customer care executive they tine and aging ensure that it will be done by 2 days but still its yet to be done.

Sir, my name is jeena. I made mistake by booking bus ticket in red bus. I have no an idea about the booking. I booked a bus from mumbai to mangalore on 19 january 2019. It was cancelled. Pls refund the money to my bank account. I payed rs.2766 by debit card. Pls refund the money. My bank account number is [protected]. This is my mother's account. My mother's name molly thomas. Pls make it fast

I have booked two tickets through red bus from chittoorap to hyderabad by morning star travels head office located at guntur for my self and another for my sister mrs mehtab rawoof for 25th dec 2018 videticket no tmcy52478752 pnr no ts[protected]xmbq/7754304/179a. Due to some un avoidale circumstances we are not able to perform the journey hence iam trying to cancel the ticket for past one week but both red bus as well as morning star travels are not co operating in cancellation. Henc i request you to get it cancell my tickets and refundthe amount at the earliest. Thanking you mrs shanaz shariff

Respectable sir the rute of bardhaman to dainhat via karajgram (Only bus), the bus conductor of the bus roughly misbehave with me and push me from the bus for the reason of i want from him the fare tickit but he didn't give me though i payment him the full fare and he ask me why i seat in the bus sit and to keep kindness to allow me for the journey of the bus and sited in the bus and they also threat me that"if i again go their bus they teach me what is the misbehave" because i was woman and ill
Sir i want to know is their any right to misbehave to the lady passengers
Is their any right to misbehave with passengers because they r the owner of the bus
Is their any right to threat any passengers they never journey of their bus
Sir please attention these some roughly behaviour s bus owner cum conductor

I booked the ticket at 10:07 pm ie nearly half an hour before the scheduled departure of bus. If the booking was available at that time then why the bus personnels were unable to give the exact details of bus location. I asked both in hindi as well as in english about the location of bus i was waiting for the bus from 10:10 pm at the scheduled boarding point of ramarapadu (Near rtc bus stand), but they neither told me their bus location nor came infront of me. It mismanaged all my journey planning & after that i got message of "happy journey". I request you to kindly refund my 100% payment otherwise i'll move to legal department.

Iam s v d sai kishore, i booked bus ticket from banglore to vijayawada twice on 8th December & 15th December. In both cases my money is deducted from my bank account but ticket is not booked.. i got a message from redbus that the amounts Rs 644 and Rs 902 will be credited to your account within 2-7 working days.Till now no money is credited to my bank account. I am unable to contact to redbus customer care. so please resolve this issue and credit my amount 644+902=1546 to my account.
Thanking you.

My pnr. No
85516407. From dwarka to somnath but bus has canceled as per discussion with boarding point contact number of swastik travel bhadrakali dwarka. We are very disappointed. Please refund our money immediately. We were very proud about red bus but service like this cancelation has hearted our confidence about red bus. Hope this will not happen in future. At least red bus organization should inform the customers by mail or on phone. Please refund our money immediately

Dear team,

I book the ticket from redbus (Ticket number :tmdc[protected] on 17dec2018 4.30 pm instead of 24dec2018 thats my mistake.
Bus will start at around 9.50 pm from the bus stop which selected by me and it is more than 5 hours time is there to catch the bus.
When i am trying to cancel the ticket its telling before 3.30 pm only need to cancellation/reshedule
How this policy will workout if the time is more than 5 hours to catch the bus kindly please do the changes on this.
Otherwise give the cancellation/reshedule option atleast for the bus operator. Please do the needful on this.
And this is very worst policy because other government services are giving the time till one hour of bus start time.

I have booked a ticket from udaipur to jodhpur (Thursday, 27 dec 2018). My ticket number is tmcx94278169, and this is the first booking i've made which is on 4 december 2018. But the system has cancelled my booking 6 hours after that and i have received an email regarding the cancellation. First of all, i did not cancel any of my bookings. And redbus only refunded 80% from the total amount.
And today i made another booking (Tmdc[protected] and they cancelled it again even after i communicated with their customer service to not cancel my booking. And they only refunded 80% from the total amount. This is totally unacceptable and i can say this is how they cheat their customers. They are so irresponsible and totally a fraud.