Red Bus Complaints & Reviews

I booked tickets for hyderabad from pune through redbus, but they cancelled the bus. We were informed that we will get our reimbursement. We called the travels and checked with them. The travels cancelled our seats and we will get the reimbursement in 3-4 days. It's been more than a month but did not get any refund. They are not responding properly to the calls.
Journey date: 21st dec'19
Ticket no: tnd[protected]
Pune to hyderabad
Chirag travels (Backrest support)- a. C. Sleeper bus
Booked through redbus

Hi
I booked a ticket for pune to ahemdabad
Ticket number-tmdf55695895
.. For 1st of jan which i cancelled throught..
Redbus says the refund has been completed by them but its 20+ days and i havent receive my refund in my bank account
I am fed up with the service and you guys dont even look up on this matter..
Now you tell what should i do.
I just want my refund asap..
Because its making me in trouble calling or contacting you daily for this..
How long i gona do all this stuff..
This had made me frustrated..
You guys are not even trustworthy any more..
Mentally its harrasing me
I want a proper resolution and my money back either i am going to sue you or else have to take some legal actions on to this...

I refereed two of my friends and they successfully completed their journey. But i did not got any referal bonus. For that i called as well as mailed redbus. They are saying that my account is not reflecting. I called 8 to 10 times. I have mailed 3 times with all the screen shots as propf of my valid account. I am taking continous follow up from the last 7 days. But every time i get the same reply that "your request is processed to backend team and wait for 24 hours" same disappointing reply.

On the online booking while i booked from red bus application their was showing me 34 no. Seat in the second last row of the bus n there was 39 seats in bus in online seating arrangements while actully i am in bus there was only 35 seats in total and for me it was last row to travel and also in last row there is no hand rest no semi sleeper and no shut down for ac flow in winter night

Ticket no: tmdp22069780
Pnr no: ts[protected]pkok/ored346395/thanjavur to hyderabad (H16) was cancelled by the bus operator due to vehicle breakdown. I received confirmation on 7th jan'19 that refund would be credited to my account within 2 days. Till now there is no refund. This is not correct. It is hard earned money of passengers. If there is no refund then i will approach consumer court for grievance.

My name is kalidoss, i have booked ticket at 12/1/19 in redbus web from chennai to mannargudi journey date 13/01/2019 but i wrongly booked ladies seat, so the bus operator did not accept that so i got out from the bus, i didn't travel at that bus, so kindly refund my money.
Pnr no. Aptj1cm51t580,
Ticket : tn2e12545872
My contact no. +91 [protected], [protected]
Mail : [protected]@gmail.com

My money deducted from my redbus wallet without informing me after raising so many support requests they said money transferred to my bank account. But i have never send any details to them and whatever the transferred account details they mentioned are not mine. I told them but they didn't responding to my support requests.

Support id : 6400523

No one is responding to my support request

I have travelled on kaveri travels from hyderbad to vizianagaram on[protected]. Firstly the bus was late to arrive. Next i have booked ticket to vizianagram as shown in the app. But the driver said he was not going to viziangaram and it was an srikakulam bus. If it was really an vizianagarm bypass bus then why should redbus name the destination in app as vizianagarm? Is this redbus fault or travels fault? He left me and 4 others in the middle road at 10:30 am. And the right time stated was 8:30 to vizianagaram.. I kept mail to redbus that day itself. But no reply upto now from them. I want my money back now. Actually before i thought of just accepting an apology. But they haven;t replied me from 3 days. Below are my ticket details. Ticket no: tn2a61731951

Pnr no: kaveri5076560-ksrklm-145. Bus number py 04 a 2463

Bus with 40 passengers stranded for 6 hours with no alternative provided

Hi team,

I am you old and reguler user, i want my money back for the latest trip from pune to indore, dec 30, 2018 ticket no: tmdr58514140

My arrival time to indore was scheduled around 9 am, but due to some issues with the bus and their managemts i got late and reached to indore around 1 pm. You can check with any one who were traveling by this bus.

This was the worst experience i had ever seen. Please suggest the way forward to continue with redbus.

Already given very low ratings to the bus oprator but not received any update from them.

I want my amount booking rs. 840/- back. Else i am going to stop booking/using this red bus application and will post this to consumer as well as on social networking.

Thanks in advance..

Thanks & regards,
Akash kumar jain
+91-[protected]

My name is sharan. A on jan 09, 2018 mornining 7 to 8:30, i tried to book ticket from chidambaram to coimbatore in city travels. Unfortunately rs.400 have debited from my account by redbus.in and i have received message ticket not booked. I called to customer care, they said "there is some technical fault you may proceed now". I once again tried to book a ticket, the same problem continued. Again i called to customer care they said "server maintainence is going on, better you book ticket after 11'o clock, so totally rs.800/- have been taken from my account by redbus.in. I have complained six times to their customer care. Still no response till today (07.01.2019). I felt very bad. I am a common man rs.800 is much for me. Try to understand my presence here.

I need money back

Regards
Sharan patil
[protected]

I booked a travel ticket from chennai to tuticorin yesterday (9-jan-2019).in boarding point my seat is occupied by other person and my redbus ticket is ignored (10:30 pm actual departure from perungalathur but bus had reached at 11:50 pm midnight). I got sms in my mobile up to 11:50 pm midnight your bus was delay 47min. I was unable to reach destination or my home in chennai at 11:50 pm midnight.

No proper intimation about payment up to now.

Ticket details:-
Chennai - thoothukudi
Sri sms travelss
Boarding:chennai
09 jan 2019
Ticket confirmed
Ticket no: tn2b97320849

Share it plz..
Hebron transports bus - worst travels
I booked ac sleeper through redbus from madurai to chennai on 11.01.19 at 7:35 am with boarding point at periyar bus stand. I got an sms saying that "your boarding point is changed to mattuthavani bus stand" at 6:40am.
No body called to inform the sudden change of boarding point. I tried both the contact numbers but no body picked the call. What if i have not seen the sms in a hurry. Highly irresponsible behaviour.
I rushed to mattuthavani bus stand and reported at 7:25 am. The hebron travels office person left the office by 7:45 am without saying anything. The bus didn't come to pick up at 8:00 am in the travels office. Office was empty and the (Phone) customer care number was wrong i. E ‭[protected]‬. Then we understood chennai pincode was wrong. I spoke to the customer care lady over phone. She cut the call abruptly not even saying any proper reply. Travels office person didn't came back to office till 8:45 am. We passengers shouted at him.
Then we found that the bus met with an accident. The right side berth glasses got damaged. They were putting cello tape to cover the hole in a ac sleeper bus (See photos).
I found its highly unsafe to travel in this bus since all the right side glasses in the berth sides were cracked.. My seat was exactly where they put cello tape in upper berth. What if i fall outside due to sleep or glasses fall on me while traveling?
It may fall on any sleeping passengers anytime.
Till 9:00 am the bus didn't start.. I said i am cancelling my booking and will take another bus. I got my flight at 8 pm in chennai.
Never ever choose hebron travels. Highly risky & unprofessional travels.. Terrible experience.
I got after huge agony alternate bus to chennai at 10 am with 2 hrs delay due to them. Its a big physical & mental harassment done to me.

Hi,

This is Gurmukh Valecha. On 10th January 2019i tried to book ticket from Agra
to allahabad through paytm wallet. During payment time my amount got debited but i have not received any ticket confirmation or cancellation. I tried to speak to red bus customer care but everything ended in vain. The total amount debited is rs 1200.How many days it will take to get refund.

Dear sir, my bus ticket was booked from bangalore to karimnagar on 25/12/2018. Due to technical problem bus cancelled and they inform that refund will come within 5 days but still refund not yet come, please refund the money at earlies.

Bus journey details:
Ticket no:[protected]Ts[protected]umop)
Ticket details: mr. Prashil from bangalore to karimnagar on service ott-1027
Journey date:25/12/2018
Seat no: 2 seats l5, l6
Agent: red bus

Please refund money at earliest in account.
Thanks

Hi,

This is bharadwaj mula. On 10h i tried to book ticket from chitoor to visakhapatnam through google pay. During payment time my amount got debited but i have not received any ticket confirmation or cancellation. I tried to speak to red bus customer care but everything ended in vain. The total amount debited is rs 2129.

When will i get my refund.
Bharadwaj.

Had tried to book a ticket on dec12th, 2018 via redbus application and i had used google pay as payment option. The amount rs.1573 was debited from my bank account and the same was deposited into redbus bank account. But the ticket booking had failed due to technical issues at their end.

I had lodged a complaint and also provided all the details including my upi transaction id for that payment for refunding my amount, but they are not refunding it yet even after one month. I had called their customer care and also emailed them several times including yesterday. They are saying that it will be resolved within one day, and then nothing happens after that..

Refund request complaint id: 6337245
My email id: [protected]@gmail.com

Please help me to get my refund..

Thanks.

I had tried to book bus ticket for journey on 11.11.2018 from Bengaluru to Panaji Goa on 09.11.2018 in Orange Bus through my credit twice by swiping ₹1380 twice and debit card for ₹1360 but your online booking site had shown as pending at Bank and I had to pay cash to book ticket through Air-2-Asia travel agent SC Road Anandarao Circle Bengaluru. Taken up the issue with my Canara Bank but I was informed yesterday that Chargeback raised by our bank has been declined. Today I verified with travel agent and found that the above disputed amount is showing as pending at your Bank.
Pl verify your account and arrange to refund the amount.
Bus ticket and screen shot of your online bus booking site is uploaded

Dear sir/madam,

My name is m. Sandeep kumar. I had booked one ticket from coimbatore to tirupathi on red bus for my sister on 25/11/2018. But due to break down issue, trip was cancelled. I have got a message that the amount will be refunded.. But till now i didn't get any refund..
Ticket details:
Date of journey : 25/11/2018.
Ticket no. : srta ap[protected]
Name : k. Sai naveena.
Please take action on this issue and provide the refund amount to the below account details.
Account no : [protected]
Name : m. Sandeep kumar
Ifsc code : sbin0000933
Relationship with the passenger : brother

Please resolve the issue and refund my money at the earliest.

Date of transaction: 8 jan 2019. Time: 7.34 pm
Cochin to palani, vinayaka travels, seat no 1 (Not booked)
Transaction id of google pay :[protected]
Ticket payment ref no: rb[protected]lyy0ucfgun10v1ps0edjbqw
To:[protected]@axisbank
From: [protected]@okicici

Google transaction i'd:cicagkdi38iafw

Please let me know the refund status

Mail id: [protected]@gmail.com

Hi,

This is padmaraj. On 4th i tried to book ticket from chennai to coimbatore through net banking. During payment time my amount got debited but i have not received any ticket confirmation or cancellation. I tried to speak to red bus customer care but everything ended in vain. The total amount debited is rs 2160.

When will i get my refund.
Padmaraj
[protected]