Red Bus Complaints & Reviews

Dear redbus team,

I have booked ticket through redbus from hyderabad to solapur (Msrtc-shivshai) : booking date:07.06.2018; journey date: 08.06.2018. But i got sms from redbus team: ' we are sorry to inform you that your bus journey today with msrtc has been cancelled by operator due to strike" on same day-08.06.2018. Hence i canclled plan & decided not to travel. But since then i have to got my refund-rs. 488. Kindly return back as soon as possible to avoid further action.

I have booked two ac sleeper seat from red bus from delhi to lucknow for dated 06.06.2018 and operator name was sing bus service. Timing of bus was 11.00 pm from kousambi metro station (Delhi) on dt. 06.06.2018. My ticket no. Is tm6m55176952. On dated 6.06.2018 at evening 5.00 pm operator of singh bus service ([protected]) was informed me by phone that booked bus will not come at boarding point due to an accident, hence another bus will come and you have to go to lucknow in sitting instead of sleeper. Hence i said to him that if you can, t provide sleeper then cancel my ticket and i will go to lucknow by another way then he told me that refund will be deposit in your account in next few days.

Now 8 days had been passed and i have not receive any amount in my bank and neither receive any cancellation message. I had informed to operator of singh bus service 3 times but still he has not taken any action.

This is to inform that our trip experience was horrible as we waited at the
petrol pump for around 3-4 hours at night and there was no one to help from
red bus as well as the agency.
About this we spoke to Mr. Jagdish(customer care team) as well as Punit mehta and explained the
whole scenario.
The driver was very rude and he tried to trick us. Speedometer was also not
working. On asking about the Speedometer, he started abusing us. When we
told we talked to rebus about this he told it's not his problem as this is
his vehicle and we have to give full Rs. 3000 for refilling the tank as it
was beyond your policy. We were ready to pay Rs. 2000 but he started
threatening us and was not letting us go . More over he also called police.
Agency was also not helping us. We asked for the replacement of driver or
cab but no one helped us. We have given overall Rs.5475 (advance-, 975
petrol-2500 petrol - 2000) also we need the reimbursement of local bus
ticket of 1340 and cab fare which is 1080 as we have paid . I am attaching
all the bills here. We want the full reimbursement from red bus. If you
want I can also share you the audio recording between Mr. Jagdish, Mr
punnet, bus agency and mine.
Hope to get reply from your side asap.

Dear redbus,

I am writing here as my raised complain not yet resolved, it almost more than 17 days from the journey (27.05.2018) and still struggling to get the proper response from your end.

Please note followings
1. As informed by redbus and operator that bus had successfully operated on that particular day.
2. As received message from operator, my ticket has been canceled by the operator on his own, as we didn't put any request. Redbus yet not justified that how the ticket had been canceled without prior permission from me.
3. As informed by the operator (Unofficially) that online ticket has been canceled as per instruction from their owner.

All the above has clearly indicated a cheating case by redbus / operator, also ticket cancellation/bus cancellation information has came to us very late, which force us to drive by taxi, as my father age is more than 62 years and we always preferred to travel him only by sleeper bus.

All the above sounds like it's not safe to book the ticket from rebus in future as ticket may be canceled by own.

As due to mismanagement of redbus / operator, travel cost us 5 times of normal charges through taxi and i have claimed my full refund as it is a case of pure cheating.

I believed above information quite clear.

Hi,
I have reserved round trip bus tickets from hyderabad to shirdi with a group of 6 family members. The travel date is one week after the reservation.

On the next day of booking, one of the passenger had to drop out the trip and therefore contacted redbus for cancellation of one out of 6 tickets or substitute the passenger with another new family member.

Redbus is not allowing to do any of the above options. They are saying bus operator will not allow partial cancellation and redbus doesn't allow passenger substitution. This is a great understanding between bus operator and redbus to steal people money. This is a fraud policy and this needs to be stopped. At the least they should allow one of the option (S).

Booked sleeper 2 sleeper tickets for my self senior citizen aged 65 & for my wife for journey to coimbatore from bangalore for journey on 11.06.18 at 11.45 pm. We waited for more than one hour in the severe windy conditions in the night. When the bus arrived at 12.50 pm it was a seater bus and the behaviour of the driver and conductor was so rude that they said it was none of our business.
I has to incur rs 2000 loss as one ticket costed me rs 1000 each.

This type of buses should be removed from the red bus list.
I also requested you to get refund for the amount lost.
Mobile no of the driver[protected].
My pnr no ts[protected]ubh ticket no tm[protected]
Seat nos d 1 & d2

Worst service

Please arrange for refund

I booked tickets through red bus for mumbai from nasik shri sai travels
They didn't consider online booking and didn't come to take us.
They adjusted my bookings in some other bus which took an extra hour.
Before my importamt presentation so much waste of time and energy is frustrating.
Please help me provide solution to my issue.
My ticket no is tm[protected]
Nashik to mumbai. Via shri sai travels, laxminarayan

I request you to kindly unregister shyam travels jamnagar from your site, as it has a very poor service. Time is important for a passenger, shyam travels couldn't provide that service. I have booked a ticket with shyam travels from red bus with these details-pnr:[protected], jamnagar-ahmedabad, 10-jun, 02:00 pm, 7, shyam travels. [protected]. But they have shifted me to tulsi travels at 2.30. Worst service. Never book to shyam travels.

Sir/madam

I booked a ticket from kodaikanal to bangalore ticket no tm6t66791496, journey date was 31.05.2018 @ 7.00 pm but bus was departed @ 4.00 pm, when we came to sam tourist office at 6.15 pm, they told that bus has been departed @ 4.00 pm, immediately i given a complaint to red bus, vide ref no.4221027. Today i got a call from red bus customer care and she told me that call to sam tourist bus on mobile no. [protected]. I called them and asked about my refund, they are saying that they are not responsible for this and asked me to contact red bus.
I am totally disappointed and unhappy with red bus. I want my refund immediately.

I booked ticket on 5th feb but some how it was declined but amount of 2234 was deducted from my account. After so many follow up till date i haven't received that refund back. Though red bus accept that they received that amount and every time they raise a new complaint no for refund, but till date no refund is received. I have all mail communication proofs when i provide all details they asked me every time like bank statement etc. I want my money back with compensation.

Regards

Ashwin deshpande

I booked my ticket from redbus rishikesh to delhi on 3 of june 2018-ticket number tm6y48899132.
Throughout the journey i had to sit on a wet seat and i was not provided an alternative seat.

The arrival was delayed by several hours and i fell sick because of travelling in a wet seat. My medicines cost me more than my journey ticket.

On registering the complaint no bothered to respond to it as i wanted my ticket amount to be refunded.

The customer care people even promised me that there supervisor will call me, but no one did so.

Request you to kindly update me on the following.

I have booked bus ticket, tm[protected] on 12th may 2018 using redbus for myself and my family (3+1) from thiruvananthapuram to bangalore. The bus operator was kallada and travel date was 13th may 2018. The bus was breakdown in nagarcoil after 2 hours of journey. Then the operator denied to continue the trip. After serveral hours of argument and requests they have arraged a very poor vehicle (Tempo traveller) at 4am. That was not at all comfortable for long journey. After the hectic travel they have dropped us in hosur on monday (14-may-2018) 4 pm without any altrenative to my actual destination bangalore. Then i have reached my destination by taxi. I lost my money, peace of mind and forcefully taken a leave from office.

I have intimated the same to redbus and they created an incident for the same and they promised me that they will refund my money back. But i have not yet got resolution from redbus. I felt so cheated by rdbus and their bus operators. I faced so much trouble, paid for some service that was never given to me. Redbus customer care support staffs are cheating customers by giving false promises.

I request you to take action against redbus and provide me support to get fair compensation for this.

I tried booking bus ticket on 23rd May using Red bus android app. Although the ticket was cancelled during the first attempt, the ticket fare was deducted. After which i contacted the customer care on the same day and shared my bank account details. They assured me that i will receive the refund within 5 bank working days. But its been 13 days and am still waiting for the refund.

Sir, It appears that some representative of REDBUS had called me in the morning and asked for debit card details for refund of money. As it is not customary to provide such details, please arrange to send the refund amount to the KARUR VYSYA BANK Branch (CUSTOMER ID: 4070817). So I please request you to look into this matter and provide me with the appropriate refund amount. Debit and credit card details are not to be disclosed to anyone. I jave already provided you with everything related to the travel. Hence you can rest assured that it is only my account that I am giving.

I have booked a ticket through the above mentioned company's web portal. First two transactions were unsuccessful to generate my ticket whereas my account was debited both times. 1 off 2 payment was refunded within the stipulated time frame whereas the 2nd payment is not yet refunded. Since more than 2 months, am behind their cs team for the updates whereas each time their reply is "it's under process and will take 7 business days to credit.

I am using red bus app for bus ticket booking. After a long time red bus gives some discount as cash back on ticket booking, so i got also cash back of discount money which is appears on my red bus wallet. But sorry to say that there is no option for transfer my wallet cash to my paytm. Therefore i request to redbus team to please return my wallet amount to my paytm account
My mail id :[protected]@gmail.com
Ticket number:tm6r89034955

I have booked bus from srirangam to bangalore in red bus app.
The boarding point is at srirangam 100 gandhi road at 11:30 pm. So we came to the boarding point at 10:30. We were trying to call the bus operator number given in the message from red bus. But no one picked the call.
At 11:30 pm we have got a call from bus operator that the boarding point location was changed.
How can they change the boarding point that was mentioned earlier. Bus operator is asking us to come to the new boarding point by auto.
We are only 2 girls standing on road at 11:30 pm how can we take auto at that time.
And some how we found one auto and he charged us 150 rs from previously mentioned boarding point to the new boarding point.

We have booked between chennai and kallidaikurichi and return.

1. Four sleeper berths were booked at the cost of rs.3260/- (Travels-
Sree jothitravels, nellai), pnr:sjti5eb361146 on 01/6/18. Seat nos. L3, l4, l5 &l6

2. Four berths (2 sleeper and 2 semi-seeper) were booked for travel between kallidaikurichi and chennai on 03/6/18 at the cost of rs.4060/- (Travels-sree jothitravels, nellai), pnr:sjti5eb441337 seat nos. 7, 8, l7 &l8.

The fare (Rs.4060/-) for return journey appears to be more with less
Comfort (2 berths and 2 seats) as compared to onward journey rs.3260/-
With proper sleeper berth allotment for all the four customers.

Why is there a difference in fares between 2 points of travel by the same transportation? Awaiting your reply.

I have booked a ticket from visakhapatnam to vijayawada on may 8th.. Transaction was failed for first time and (2709) money was deducted from my account twice... I have raised a complaint with redbus for almost 6 times but they dint refund the money.. Redbus customer care is saying they will refund the money as money was credited to their amount twice but they are not refunding the money.. I have attached the proofs.. Please help me in this regard..

I have booked bus ticket, tm[protected] on 12th may 2018 using redbus for myself and my family (3+1) from thiruvananthapuram to bangalore. The bus operator was kallada and travel date was 13th may 2018. The bus was breakdown in nagarcoil after 2 hours of journey. Then the operator denied to continue the trip. After serveral hours of argument and requests they have arraged a very poor vehicle (Tempo traveller) at 4am. That was not at all comfortable for long journey. After the hectic travel they have dropped us in hosur on monday (14-may-2018) 4at pm 1 without any altrenative to my actual destination bangalore. Then i have reached my destination by my taxi. I lost my money, peace of mind and forcefully taken a leave from office.

I have intimated the same to redbus and they created an incident for the same and they promised me that they will refund my money back. But i have not yet got resolution from redbus. I felt so cheated by rdbus and their bus operators. I faced so much trouble, paid for some service that was never given to me.

I request you to take action against redbus and provide me support to get fair compensation for this