Red Bus Complaints & Reviews

I booked a ticket from ernakulam to mysuru for 6 pm ksrtc bus on 4 th july and i have received the bus number as atc86 i went to bus stand at 5 30 but i couldn’t find a bus with that number and so i called the bus crew but there weren’t any proper response they said the bus has moved come to edapally church and so to catch the bus atleast there i asked for the bus number which he refused to say so i went to edapally church in 15 min that is at 6 10 and called again and asked about the bus he still didn’t have the bus number and said “yu aren’t a malayali don’t know how to catch a bus “ i am really frustrated i have to to to office tommorow and i have spend 2000 ta extra because of this somehow help me..

We have purchased a ticket through redbus portal from rajahmundry to hyderabad with ticketnumber tm7v35417678, travels name mozo travels on 1st july, bus number ar01g4554, service number kkn-hyd845pm and my wife travelling alone. Around at 3.00-3.30 am early morning driver stopped the bus for a bio break. With out checking whether all the passengers boarded the bus or not he moved the bus.

Now you guys understand the situation, a woman standing on road with out any mobile/luggage/money helpless because of the bus operator. Put urself in her place, how much pain she would taken and how much panic situation she would have been.

Even i tried to contact the bus operator but he did not answered the call and later once the bus reached the destination, i spoke to the driver and the support person about the situation, and he is not even responsible and said the boy who looks after this was new and asked to contact the complaint number in the ticket to complaint.

I contacted your contact center and asked for a manager, he said no manager available and a supervisor is on call and arranged a call back next day. I
Spoke to the supervisor nithya about the same and she said she will escalate the issue to next level, also i told her that i need 100% compensation and need a very stringent action on the people who were irresponsible.

Today i got a call from your complaint desk one of the lady spoke to me, (Forgot the name) and said she would be escalating to higher level to take necessary action, when i asked for compensation, she said she checked with someone and confirmed me some compensation. I am not sure whether she said 50% or 15%. I said ok and call got completed.

I need 100% compensation because of service lapse.
Need to take serious action on the bus operator for his irresponsible behavior and need proof of action taken.
Need an apology letter from the travel operator.

I booked the 2 tickets in redbus. I got mail from red bus bus got canceled. Immediately i called to redbus customer care they conformed bus got canceled you have to take ur own arrangement and money will get refund in 24hr. So i booked other 2 tickets in different travels in same redbus. Till now money not yet refunded to my account for this.

1. First i got mail from redbus support abt bus cancellation (Attached screen shots). I didn't send any mail to red bus support.
2. Because of that mail i called to vijayawada red bus support ([protected]) from my mobile on 26/june/2018 2:06 pm
3. They conformed bus got canceled i have to take my own arrangement and money will get refund in 24 hours.
4. So i booked two tickets in venkatramana travels on the same day with trip id: tm7r28101849

E-ticket as per given below details :

Ticket no. : tm6x49769067
Pnr no. : 77073273

Reference to above details i booked three tickets towards journey on june 18, 2018 from pune to vadodara.

I have cancelled tickets on june 12, 2018 but amount is not reimbursed till july 02, 2018.

You are requested to look into this and confirm status on reimbursement.

Regards,
Abhay akolkar

On 01.07.2018 in have travelled from proddatur to hyderabad by jagan travels bus 5244 vide my pnr no:ts[protected]vtwo/221772/spl a/c sleeper. I very much regretted to write about the worst experience i ever had during my travel. I booked for single berth, where as i was allotted (U16) double (Joint) berth, which made me lot of inconvenient. Bus management failed to provide bed sheet, pillow covers and even rugs. On demand they have provided unwashed rugs getting bad odor. For each berth individual tv is provided but not working. My co-passenger (U17) by name visweswar reddy, mobile no:[protected] is also faced same invonvenient. While we have charged rs.1300/- per berth no specified amenities provide. Hence i would request you to arrange 50% refund which is just. Otherwise i will be injustice on the part of passenger.

Dear Sir,

I have booked a bus ticket from Bengaluru to Chennai on 3rd June 2018, but due to breakdown, the bus got cancelled and no alternate bus is arranged for me. Adding to this, still I haven't got my refund back of Rs 1599/-. It's been more than 25 days, even after so many calls and emails sent to the customer support, they are saying just one thing, i.e. "Wait for 24 hours" from the day I am calling them. I have got a message after booking the ticket that the bus is got cancelled and when I called on the below mentioned number, he told me that my refund will get credit in next 24 hours but I haven't got any refund.

More details about the journey is attached in the screenshots for your reference.

Kindly look into this asap. I am fed up off mailing and calling them. Please help me in providing justice.

Ticket no: tm7r29082597

For 30th of jun, i had booked ticket from bangalore to dharmastala in pragathi tourist sleeper bus. As i was the only person dropping at dharmastala, they asked me to get down at ujire and made me to board a another bus which is ksrtc government one. They told me that they cannot come to dharmastala only for one seat. There was not place to sit in that ksrtc i boarded (Completely packed) and even myself had to bare charge for that.. I had to travel 10kms standing with all my luggages. What kind of customer service is this? If they cannot drop at dharmastala, then what's the point in booking ticket. I am a regular user of redbus and i am seriously disappointed. This can happen with anyone. While the bus people try to save few kms, we passengers had to suffer all this non-sense. This is not at all acceptable to drop a long journey passenger in the middle way.

Reference Number: 4519916
Issue Type: Ticket cancellation
Category: I am not able to cancel my ticket
Hi I have booked ticket for my brother in law from Bangalore to Visakhapatnam on 27 June 2018 at round 10:30 AM through the red bus website. And the travels name is Sri Krishna Travels.
After reading their cancellation policy
CANCELLATION
Time of Cancellation Deduction Percentage Cancellation Charges
Before 27th Jun 11:30 AM 10% ₹110
After 27th Jun 11:30 AM & Before 27th Jun 02:30 PM 50% ₹550
After 27th Jun 02:30 PM & Before 27th Jun 05:30 PM 100% ₹1100
Partial cancellation not allowed

I have booked the ticket. Due to some urgency my brother in low was not able to travel on the day. So I have called redbus customer care number at 12:30 PM on the same day and informed that I am not able to cancel the ticket.., and asked them to cancel my ticket. First a lady picked the call and told me that the ticket cannot be candled since because I have crossed their cancellation time as per the ticket they have sent to email. I have informed them that I am a user to the website and before booking the ticket I have read their cancellation process and the charges what they have mentioned during the time of booking the ticket. After lot of arguing I have asked her to pass to call to the her manager whom she reports and asked her to give her name and employee id, and she was not ready to give the information, again arguing with her she told that her name is “Renupriya”. And call got disconnected.
Again I called to the customer care, this time a person named “Srikanth” has picked the call and he replied the same thing. Again I have informed him that how the cancellation policy will be different..? he told me that they have forget the update their updated cancellation policy. I have told and informed him multiple times that before booking the ticket I have read the cancellation policy and then after only I have booked it. And the person is saying that I have to consider the policy what is there after booking the ticket .
After lot of discussion and argument they have registered a complaint at 1 PM and sent the below email

Thank you for writing to redBus. We have registered your query with below details. Please quote the Reference Number for any future correspondence regarding this query

Reference Number: 4519916
Issue Type: Ticket cancellation
Category: I am not able to cancel my ticket

We are working on the resolution and will come back to you shortly.
Warm regards
redBus Support team
And informed me that it will take 24 hours of time to resolve.
They have wasted lot of my time and other work was also stopped for me. But the result was none. As per their policy before the ticket booking they will refund me 50%, still nothing has happened.
And during the arguments I have asked the girl that is their voice recording system is there for better customer satisfaction and quality control, , , she replied that they are not doing that if I want I have to record in my phone……., These peoples have no any idea how to guide the customer and give him proper suggestion, , they simply make story.
This is what mentioned on the ticket which I have booked.
Partial Cancellation is NOT allowed for this ticket. Charges for complete ticket cancellation are mentioned below.
Cancellation time Cancellation charges
After11:40 AMon 27th Jun Rs. 1170.0
Between08:40 AMon 27th Jun-11:40 AMon 27th Jun Rs. 585.0
Till08:40 AMon 27th Jun Rs. 117.0

So I request to everyone who is reading this, , please plan properly and use good web services for booking the tickets.
Kindly take necessary action on my request and refund my money.

I booked a hotel room (Oyo 10010) after seeing the location on the app screen as TRINITY METRO STATION. I was somewhere near to Domlur and hence selected Domlur in the location filter. So when an hotel showing Trinity as location came up, I went ahead and booked the rooms instantly. Post booking when I searched for the location on map, it was showing somewhere near to Hoskote- which is far away from my current location.

Within an hour of booking, I have spoken to redbus customer care executive stating the whole story, and he acknowledged that the information is coming wrong in the app. And as per his instruction, I have initiated an email to redbus. The reply I got was the hotel will note refund for a past date booking..

Attaching the screen shot of the app where we can see the location as TRINITY METRO STATION. where in hoskote we have metro?

Wrong booking happened only due to the wrong information on the app and the wrong filtering mechanism which redbus used.

Booking details are listed below.

After I wrote thos

Hotel - OYO 10010 R V Comforts
Date - 17/Jun to 18/Jun (1 nights)
Voucher number: T186H6963160,
Booking ID: HTLB2BZFTKYK9.
redbus account : anjus.[protected]@gmail.com
Contact No: [protected]

Ticket no : tm6r12252005
Name : nanthini
Pnr : srt15qd511470
Seat : l12, l10, l11
Mob : [protected]
Bank acct no : [protected]

Sir, your customer care service passed the message the amount of rs.2025/- will be refunded within 7 working days. However, the amount not credited in my account till date. Hence, you are requested to refund the amount in my account no [protected] immediately.

My name is rahul kumar yadav my account no. Is[protected] and my account id is 99556467 i have booked red bus but i have cancelled it but till now i didn't get refund please help me i have arn no 74332748171817048265548. But bank said i don't know about it phone pe care said and given arn no. To give your bank and let them check where is problem but bank is saying i don't know about arn no.

I made a booking in redbus through freecharge on 28 april 2016, my money got deducted but the ticket was not booked... I contacted both the companies for refund but they never responded positively.
Freecharge transaction id: 1exvon98ggcxas_73469871_1
Redbus order id: 73469871
Refund id: 73478273
Ticket given for complaint: 3650627
I've been behind this for almost 3 years now... Please do the needful...
This is really irritating service from redbus...

Sir,
I book a bus ticket for my brother from kota to indore on dated 23.06.2018 via phone pay attached red bus application... Bus departure time 2:30 am... And i confirmed ticket by calling to the no given on the ticket...
He is going to attend the sbi exam held at indore...
Agent board the passenger on the bus at 2:30 am at nayapura kota... But after 15 min from the departure time bus attended refuse to give seat by saying that this is not ur bus, you are on the wrong bus... He called the no provided on the tkt but he don't respond...
My brother request bus attended to give a new seat but he refused on deboard the passenger at 2:45 am (Very late and alone on the road) out of the city...
It was very difficult for him to handle the situation..
He reached to other bus agent new ganesh travels and he said that that was your bus and we are not responsible for that...
He misses the exam... And face lots of problems and came to the home at 4:30 am... If there is any causality happen then who are responsible for that... I complained to the customer care they don't give any response to me... So i m placing my complaint here...

I just booked a ticket on red bus - (Jai hanuman travels) a/c sleeper, (Chennai to pollach)
I just booked a ticket two days before my journey
And yesterday morning they call and said we do not have a ac coach,, but i paid for ac coach
I complained on redbus regarding the issue
I dont no what they disussed with the bus operator,, he cancelled my ticket without my permission,, he didn't make me call or he didn't give any notification about the issue
Their service was very poor
I just paid money 761rs and standed in bustand without bus

I booked the ticket on 10th june in sai tours and travels via redbus on travel date on 18th jun, 6.45pm from nagercoil to chennai. I got a cancellation message on jun 18th 3.40pm and called the redbus they said you need to arrange the alternative and we don't have any option. Without prior notification they cancelled the ticket. Then i booked the ticket with the high fare due to their irresponsible. They just refunded the amount and also it was credited to my account after 3days and they didn't provide any compensation. I called the operator and they are saying we don't have any bus at that time and they cancelled the bus before 15days itself. Redbus is not having the updated bus operator and bus timings. I was planned to chennai along with my family carrying my 1year old child. I booked the another bus which don't have proper maintenance and having the high fare. If we are cancelling the bus from redbus before 3hours of travel they are deducting full amount but they are cancelled the ticket and just refunded the amount. I need the compensation for this. Please take necessary action on redbus to provide compensation because of pain what i got.

I was booked two ticket on date 12/06/2018 one ticket it's book (Book ticket-tm7a17563832] & one ticket was cancel (Cancel ticket-tm7a[protected] for communicate rebus operator they says your refund transfer within 24 hrs but my amount it's not transfer in my account. So please resolve this issue & transfer my refund amt. I was communicate so many times of red bus operator regarding refund amt. But still date i have not received my refund amt. I request please transfer my refund amt.

I was booked two ticket on date 12/06/2018 one ticket it's book (Book ticket-tm7a[protected] & one ticket was cancel (Cancel ticket-tm7a[protected] for communicate rebus operator they says your refund transfer within 24 hrs but my amount it's not transfer in my account. So please resolve this issue & transfer my refund
(Use ticket booking no-[protected])

I had booking of msrtc from pune to sangli dated 6th june. (Trip id - tm[protected]) but in afternoon on date of journey, i have received sms from redbus is

We are sorry to inform you that your bus journey today with msrtc has been cancelled by the operator due to strike.
- redbus team

Immediately i have registered complaint with redbus on same day of sms received[protected].

Redbus team responded on 9th june with "more time for further investigation and we will revert within 12 hour. We are sorry that it is taking us longer than promised, to resolve your complaint."

Also redbus team sent mail to me stating that "our service ticket id: 4311679 has been now resolved. Our support executive has communicated the resolution to you via a separate email, kindly check. We are sorry that it took us longer than promised, to resolve your complaint."

But in above context i haven't received any mail/call from redbus. Without refunding money / sending mail redbus has closed complaint from their end.

I am frequent user of red bus, these type of behavior was not expected. Hope so red bus will resolve issue and will refund my money.

This is second time i am writting.. I reallly fedup with redbus service.. I had my bus booking from hydrabad to solapur (Shivshai travles) dated 08.06.2018 but on same day i got sms from redbus team stating-"your bus is cancelled due to strike" hence i have not traveled but till date i have not got my refund back.

Kindly refund asap. To avoid further action.

Dear sir,

I have booked the ticket for my team from pondicherry to hyderabd on 01.06.2018. But the transaction was failed two times.
And the amount of rs.6000 & 6247 was debited from my account as per below reference id. Till date, it is not refunded to my account.
Pls check & clear the same..

Transaction id: [protected]
Amount: 6247.50
Date:[protected]:59:28
Phone number:[protected]

Transaction id: [protected]
Amount: 6000.00
Date:[protected]:42:39
Phone number:[protected]