Red Bus Complaints & Reviews

Hi, i tried to book a ticket from red bus through tez app from bangalore to kavali on 9th of this month, money is debited from my account but ticket is not issued. But when i check tez money is sent to red bus but ticket is not issued. When i tried again same happened. So money is debited from my account two times. Could you help on this... As a total of 1140 is debited from my account.

I have booked a tckt from aluva to bglre sam tourist bus. For 10 th july.2018.
By noon the message came like sorry for the inconvenience, bus would not be running on that day.
Refund will be initiated... Still the process is going on...???
What is my refund statues...
Plz let me know... Plz...
I am attchjng the pixs below..
Today is 11 th aug (.1 month)

I tried to book ticket in redbus with the payment mode as tez. However the amount is deducted from my account, ticket is not booked in redbus. The mobile used with tez is [protected]. Travel date is 18, aug 2018. Note in the same date i booked ticket again with netbanking that's worked fine. So only the amount needs to be reversed for the transaction failure with tez in redbus.

Bus time is 10:15 but it reached at board point 11:00 which is already late. Than bus stopped many of times during journey for loading and deloading of stocks like tyres and all. Right now time is 8:10 and bus is in meerut itself and the time of bus to reached dehradun is 5:30. I want to claim my refund for the services of redbus or the vendor provided by redbus which is laxmi travers. I will apply at consumer form regarding this issue as a customer of redbus.

Cs vikram talwar
(Membership no. A55890)
[protected]

I was booked ticket to go from trivandrum to chennai on august 09 at 7.40pm, in uts travells. And i was book the ticket for this day on august 05. Around 2205 (For 2 people) was paid through net banking. Seat number was s16, s17.

But, its very sorry to say that, their service looks like irresponsible. Because, they called me and told that the was cancelled. This call was at 1.30pm and as i said my bus time was 7.40pm.

So this is to inform you that, please refund the payment cash. Kindly do needfull.

I cancelled the ticket what i booked from kakinada to srikakulam...but 4 days are completed till i didnt get the money yet ...i also checked the refund status till its showing that processing processinng...hw many days will took by you to refund my money...unsatisfied with this redbus app...even though i try to call customer care support they didnt respond and not lifting the call......

Redbus is worst customer care there is no toll free they have taken nearly 30 mins in waiting charge for customer care waiting. There is no proper reply from customer care. How this the way you maintain customer so stupid yaar i could not digest your caring go some were and do like this. What is the necessary we are here to contact you redbus consider this

Transaction id [protected]
Reference id [protected]
Refund of rs 2160 to be initiated on 8th june 2018.
Booking trip id[protected]
Ticket number (Tin): tm[protected]
Date of journey: 09/07/2018
Travels: prasanna purple grand
Ticket cancelled on 7th june 2018
The tollfree number provided is an electronic call which records the complaint and promises to be taken care of in 7 days. It has been a month now n the refund is not initiated yet.

I booked a ticket on 20th june and the traveller agency cancelled my ticket. I asked for the refund and its august no refund has been given to me yet. I called many times they never did the work. Even after numerous still havent received my amount.

My pnr was 736jjj9t
Call from which it got cancelled is [protected]

Please take strict action.

I booked a ticket on 6aug for pune to amravati journey date is 11 aug. But for some personal issue i don't want to travel on the 11 aug. While i trying to cancel this ticket, redbud don't allow this to me and said contact to bus operator. But when i call bus operator they told me that redbus ticket can not be cancelled by them. So what should i do?

Full amount of the booked ticket was not refunded due to the bus cancellation. Only rs. 350. Was refunded out of rs. 830. For reason bus was cancelled and the ticket wad cancelled by the passenger after receiving the message for the bus cancellation. Requested to refund the full amount. Passenger mob. No is [protected]. Journey was on 26/07/2018 from aurangabad (Maharashtra) to indore (M. P.).

I have book a ticket on 6/8/2018, from aurangabad to pune.. The ticket details are as follows: redbus mticket
Route: aurangabad to pune
Ticket no: tm[protected]
Passenger: madhura thorve (27, female)
Pnr:[protected]
Travels: royal chintamani
Departure: 07:39 am aug 6, 2018
Seat numbers: 3l, 4l
Total fare paid: rs.1432.0
Boarding point: baba petrol pump luxury bus stand
Address: baba petrol pump luxury bus stand
Boarding point contact:[protected] / [protected]
Royal chintamani customer care: [protected]..

As per the above details we reached are pick up point before time sharp 7.05 am.. We wait for 1 hour on the stop given in the confirmation message of red bus.. And we call many times to royal chintamani.. At 8.25 the driver ans my call and he is telling me that we left the pick up point 2 hours ago i. E 6.30.. How can he go without informing me..?? Any how i want my many back i. E 1432rs in 24 hours...

Have booked 2 non a/c sleeper tickets from chennai to coimbatore on 07/08/2018 at city travels using redbus app with ticket no: tm[protected]. But bus has not been operated and have not received any communication from the operator nor redbus. Hence refund the paid amount of rs.990/- with immediate effect. Have attached the eticket snap for ref.

Regards,
Karthik. M

On 20/07/2018 i had a booking confirmed in satnam travels and had the boarding point as nigdi.

I was not informed about bus not picking from nigdi and because of that they refused to pick me up from nigdi (Which i had set as my boarding point).

I reached ganga travels and upon calling bus operator at 8.00pm (The bus departure time from nigdi was 8.25pm), they had said that the bus would not pick from nigdi and refused to pick me up from nigdi.
As i had luggage with me it would have been difficult for me to book a cab at 8.00 pm and then go to different location to catch the bus. (Booking cab arnd 8 pm when bus departure was 8.30pm something).

I had asked the operator repeatedly where to come to catch the bus but the operator kept on saying that the bus will go from pune to banglore would be confirmed after 11 pm due to riots or something going on.

I had to book another bus on the spot as i had to reach next day by afternoon.

The problem with bus operator / redbus:-
1) even if they changed the boarding point i was not informed before hand neither through calls nor message, neither from redbus nor from satnam travels.

I got information when i had reached ganga travels in nigdi and called the bus operator to ask where the bus was.

2) after talking and explaining everything to the customers care of redbus, i was told the amount would be refunded withing 7-8 days.
But instead the ticket regarding my complaint was closed without refund being initiated.

Note

Even when bus was not cancelled it refused to pick me up from my boarding point. Hence i would like a refund for this booking.

Even though me being a customer had no fault in this event still i had to bear the loss as my refund was not initiated.

I had been using redbus app since long time but after this incident i feel hesitant to use this app. It's really sad that in the midst of this riots that happened in pune and bus operator refusing to pick from nigdi the customer had to bear the loss.

Hi, I had booked a bus through Redbus for a trip from bangalore to Chikmangalr. The driver took the cash which i was supposed to give him at the start of the journey. Afte rstarting his bus broke down immediately and after waiting for several hours he couldnt fix the issue. We had to organize a different mode of transport as it was a team outboud. I have been waiting for 2 months to get the refund and I still havent received it. I was in touch with the Agent Sindhu from red bus and Puneet the area manager for Red bus. On there request i had shared the bank account details as well but havent recieved the refund yet

My contact no is [protected]

Request you to please check and issue the refund at the earliest

Regards
Abhishek Singh
Note: I had booked Sam tourist buses for a travel in last week of May'18

I had cancelled a ticket no. Tm[protected] for travel on 07.07.18 from bangalore to coimbatore by conti travels. I received a msg that the refund of rs.1140/- will be credited to the bank a/c from which the booked ticket amount was debited. But ill date the amount has not been credited to the bank account.

I therefore request your goodselves to look into the matter and arrange for refund of the cancelled ticket, at the earliest.

Hi i am sivesh sasi
I have cancelled my booking and the booking amount is in my red bus wallet, but i want to transfer this amount to my bank account.in the website they have provided customer support no. But nobody take calls i have called them several times but nobody answered, there is no other way to contact them. How to get that money back to my bank account??

I have booked a ticket for the journey from cuttack to durgapur by dolphin travels on 10/07/2018. Prior to the journey date, i have cancelled the ticket on 13/07/2018. As per redbus information, my refund amount was inr 612 (Total ticket amount was inr 756). Today is 28/07/2018 but i still haven't got the refund credited to my account. I contacted redbus on 27/07/2018, as per their officials they have processed the refund, due to bank problem it has not got credited to my account, but i use to get refund in time whenever i cancel any ticket booked from irctc or any other website. Kindly look into the issue.

Details

Tin: tm[protected]

I raised a complaint against bus operators who is not maintaining punctuality. So my complaint was taken by redbus customer care service. But it was not properly handled by them. I don't any feedback and what action was taken against my complaint. So i contacted redbus customer care service to know about the status of my complaint for second time. That time also they are not responding properly they said like you complaint was close and i asked them what action was taken for my complaint and they said like we just informed bus operators about this complaint and for more details you can mail to that mail you received regarding this complaint and thing is mail is [protected]@redbus.in. I think this is the only email id which gives reply to customer question in this world.

Redbus mticket
Route: pala to kannur
Ticket no: tm[protected]
Passenger: pramarajan (50, male)
Pnr: 83hyhsum
Travels: jyothika travels
Departure: 07:55 pm jul 14, 2018
Seat numbers: 12, 11
Total fare paid: rs.1100.0
Boarding point: brilliant tutorial
Landmark: brilliant tutorial
Address: near brilliant tutorial
Boarding point contact: [protected], [protected]
Jyothika travels customer care: -
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You can reschedule the ticket till 13 jul 2018 07:55:00 pm
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The above ticket was cancelled by jyothika travels as the trip was cancelled even before the date of booking.. But in red bus booking the trip was not deleted...
The next day after booking the tickets i got a call from jyothika and informed that they are cancelling the tickets and gave the message below...
Even after 13 days my refund is not yet credited in account
Kindly do nèedful
Message :_
Your ticket with ticket# 83hyhsum, pnr 83hyhsum was cancelled, on 09-jul-2018.