Red Bus Complaints & Reviews

Dear Sir,

I have booked a bus ticket from Bengaluru to Chennai on 3rd June 2018, but due to breakdown, the bus got cancelled and no alternate bus is arranged for me. Adding to this, still I haven't got my refund back of Rs 1599/-. It's been more than 25 days, even after so many calls and emails sent to the customer support, they are saying just one thing, i.e. "Wait for 24 hours" from the day I am calling them. I have got a message after booking the ticket that the bus is got cancelled and when I called on the below mentioned number, he told me that my refund will get credit in next 24 hours but I haven't got any refund.

More details about the journey is attached in the screenshots for your reference.

Kindly look into this asap. I am fed up off mailing and calling them. Please help me in providing justice.

Ticket no: tm7r29082597

For 30th of jun, i had booked ticket from bangalore to dharmastala in pragathi tourist sleeper bus. As i was the only person dropping at dharmastala, they asked me to get down at ujire and made me to board a another bus which is ksrtc government one. They told me that they cannot come to dharmastala only for one seat. There was not place to sit in that ksrtc i boarded (Completely packed) and even myself had to bare charge for that.. I had to travel 10kms standing with all my luggages. What kind of customer service is this? If they cannot drop at dharmastala, then what's the point in booking ticket. I am a regular user of redbus and i am seriously disappointed. This can happen with anyone. While the bus people try to save few kms, we passengers had to suffer all this non-sense. This is not at all acceptable to drop a long journey passenger in the middle way.

Reference Number: 4519916
Issue Type: Ticket cancellation
Category: I am not able to cancel my ticket
Hi I have booked ticket for my brother in law from Bangalore to Visakhapatnam on 27 June 2018 at round 10:30 AM through the red bus website. And the travels name is Sri Krishna Travels.
After reading their cancellation policy
CANCELLATION
Time of Cancellation Deduction Percentage Cancellation Charges
Before 27th Jun 11:30 AM 10% ₹110
After 27th Jun 11:30 AM & Before 27th Jun 02:30 PM 50% ₹550
After 27th Jun 02:30 PM & Before 27th Jun 05:30 PM 100% ₹1100
Partial cancellation not allowed

I have booked the ticket. Due to some urgency my brother in low was not able to travel on the day. So I have called redbus customer care number at 12:30 PM on the same day and informed that I am not able to cancel the ticket.., and asked them to cancel my ticket. First a lady picked the call and told me that the ticket cannot be candled since because I have crossed their cancellation time as per the ticket they have sent to email. I have informed them that I am a user to the website and before booking the ticket I have read their cancellation process and the charges what they have mentioned during the time of booking the ticket. After lot of arguing I have asked her to pass to call to the her manager whom she reports and asked her to give her name and employee id, and she was not ready to give the information, again arguing with her she told that her name is “Renupriya”. And call got disconnected.
Again I called to the customer care, this time a person named “Srikanth” has picked the call and he replied the same thing. Again I have informed him that how the cancellation policy will be different..? he told me that they have forget the update their updated cancellation policy. I have told and informed him multiple times that before booking the ticket I have read the cancellation policy and then after only I have booked it. And the person is saying that I have to consider the policy what is there after booking the ticket .
After lot of discussion and argument they have registered a complaint at 1 PM and sent the below email

Thank you for writing to redBus. We have registered your query with below details. Please quote the Reference Number for any future correspondence regarding this query

Reference Number: 4519916
Issue Type: Ticket cancellation
Category: I am not able to cancel my ticket

We are working on the resolution and will come back to you shortly.
Warm regards
redBus Support team
And informed me that it will take 24 hours of time to resolve.
They have wasted lot of my time and other work was also stopped for me. But the result was none. As per their policy before the ticket booking they will refund me 50%, still nothing has happened.
And during the arguments I have asked the girl that is their voice recording system is there for better customer satisfaction and quality control, , , she replied that they are not doing that if I want I have to record in my phone……., These peoples have no any idea how to guide the customer and give him proper suggestion, , they simply make story.
This is what mentioned on the ticket which I have booked.
Partial Cancellation is NOT allowed for this ticket. Charges for complete ticket cancellation are mentioned below.
Cancellation time Cancellation charges
After11:40 AMon 27th Jun Rs. 1170.0
Between08:40 AMon 27th Jun-11:40 AMon 27th Jun Rs. 585.0
Till08:40 AMon 27th Jun Rs. 117.0

So I request to everyone who is reading this, , please plan properly and use good web services for booking the tickets.
Kindly take necessary action on my request and refund my money.

I booked a hotel room (Oyo 10010) after seeing the location on the app screen as TRINITY METRO STATION. I was somewhere near to Domlur and hence selected Domlur in the location filter. So when an hotel showing Trinity as location came up, I went ahead and booked the rooms instantly. Post booking when I searched for the location on map, it was showing somewhere near to Hoskote- which is far away from my current location.

Within an hour of booking, I have spoken to redbus customer care executive stating the whole story, and he acknowledged that the information is coming wrong in the app. And as per his instruction, I have initiated an email to redbus. The reply I got was the hotel will note refund for a past date booking..

Attaching the screen shot of the app where we can see the location as TRINITY METRO STATION. where in hoskote we have metro?

Wrong booking happened only due to the wrong information on the app and the wrong filtering mechanism which redbus used.

Booking details are listed below.

After I wrote thos

Hotel - OYO 10010 R V Comforts
Date - 17/Jun to 18/Jun (1 nights)
Voucher number: T186H6963160,
Booking ID: HTLB2BZFTKYK9.
redbus account : anjus.[protected]@gmail.com
Contact No: [protected]

Ticket no : tm6r12252005
Name : nanthini
Pnr : srt15qd511470
Seat : l12, l10, l11
Mob : [protected]
Bank acct no : [protected]

Sir, your customer care service passed the message the amount of rs.2025/- will be refunded within 7 working days. However, the amount not credited in my account till date. Hence, you are requested to refund the amount in my account no [protected] immediately.

My name is rahul kumar yadav my account no. Is[protected] and my account id is 99556467 i have booked red bus but i have cancelled it but till now i didn't get refund please help me i have arn no 74332748171817048265548. But bank said i don't know about it phone pe care said and given arn no. To give your bank and let them check where is problem but bank is saying i don't know about arn no.

I made a booking in redbus through freecharge on 28 april 2016, my money got deducted but the ticket was not booked... I contacted both the companies for refund but they never responded positively.
Freecharge transaction id: 1exvon98ggcxas_73469871_1
Redbus order id: 73469871
Refund id: 73478273
Ticket given for complaint: 3650627
I've been behind this for almost 3 years now... Please do the needful...
This is really irritating service from redbus...

Sir,
I book a bus ticket for my brother from kota to indore on dated 23.06.2018 via phone pay attached red bus application... Bus departure time 2:30 am... And i confirmed ticket by calling to the no given on the ticket...
He is going to attend the sbi exam held at indore...
Agent board the passenger on the bus at 2:30 am at nayapura kota... But after 15 min from the departure time bus attended refuse to give seat by saying that this is not ur bus, you are on the wrong bus... He called the no provided on the tkt but he don't respond...
My brother request bus attended to give a new seat but he refused on deboard the passenger at 2:45 am (Very late and alone on the road) out of the city...
It was very difficult for him to handle the situation..
He reached to other bus agent new ganesh travels and he said that that was your bus and we are not responsible for that...
He misses the exam... And face lots of problems and came to the home at 4:30 am... If there is any causality happen then who are responsible for that... I complained to the customer care they don't give any response to me... So i m placing my complaint here...

I just booked a ticket on red bus - (Jai hanuman travels) a/c sleeper, (Chennai to pollach)
I just booked a ticket two days before my journey
And yesterday morning they call and said we do not have a ac coach,, but i paid for ac coach
I complained on redbus regarding the issue
I dont no what they disussed with the bus operator,, he cancelled my ticket without my permission,, he didn't make me call or he didn't give any notification about the issue
Their service was very poor
I just paid money 761rs and standed in bustand without bus

I booked the ticket on 10th june in sai tours and travels via redbus on travel date on 18th jun, 6.45pm from nagercoil to chennai. I got a cancellation message on jun 18th 3.40pm and called the redbus they said you need to arrange the alternative and we don't have any option. Without prior notification they cancelled the ticket. Then i booked the ticket with the high fare due to their irresponsible. They just refunded the amount and also it was credited to my account after 3days and they didn't provide any compensation. I called the operator and they are saying we don't have any bus at that time and they cancelled the bus before 15days itself. Redbus is not having the updated bus operator and bus timings. I was planned to chennai along with my family carrying my 1year old child. I booked the another bus which don't have proper maintenance and having the high fare. If we are cancelling the bus from redbus before 3hours of travel they are deducting full amount but they are cancelled the ticket and just refunded the amount. I need the compensation for this. Please take necessary action on redbus to provide compensation because of pain what i got.

I was booked two ticket on date 12/06/2018 one ticket it's book (Book ticket-tm7a17563832] & one ticket was cancel (Cancel ticket-tm7a[protected] for communicate rebus operator they says your refund transfer within 24 hrs but my amount it's not transfer in my account. So please resolve this issue & transfer my refund amt. I was communicate so many times of red bus operator regarding refund amt. But still date i have not received my refund amt. I request please transfer my refund amt.

I was booked two ticket on date 12/06/2018 one ticket it's book (Book ticket-tm7a[protected] & one ticket was cancel (Cancel ticket-tm7a[protected] for communicate rebus operator they says your refund transfer within 24 hrs but my amount it's not transfer in my account. So please resolve this issue & transfer my refund
(Use ticket booking no-[protected])

I had booking of msrtc from pune to sangli dated 6th june. (Trip id - tm[protected]) but in afternoon on date of journey, i have received sms from redbus is

We are sorry to inform you that your bus journey today with msrtc has been cancelled by the operator due to strike.
- redbus team

Immediately i have registered complaint with redbus on same day of sms received[protected].

Redbus team responded on 9th june with "more time for further investigation and we will revert within 12 hour. We are sorry that it is taking us longer than promised, to resolve your complaint."

Also redbus team sent mail to me stating that "our service ticket id: 4311679 has been now resolved. Our support executive has communicated the resolution to you via a separate email, kindly check. We are sorry that it took us longer than promised, to resolve your complaint."

But in above context i haven't received any mail/call from redbus. Without refunding money / sending mail redbus has closed complaint from their end.

I am frequent user of red bus, these type of behavior was not expected. Hope so red bus will resolve issue and will refund my money.

This is second time i am writting.. I reallly fedup with redbus service.. I had my bus booking from hydrabad to solapur (Shivshai travles) dated 08.06.2018 but on same day i got sms from redbus team stating-"your bus is cancelled due to strike" hence i have not traveled but till date i have not got my refund back.

Kindly refund asap. To avoid further action.

Dear sir,

I have booked the ticket for my team from pondicherry to hyderabd on 01.06.2018. But the transaction was failed two times.
And the amount of rs.6000 & 6247 was debited from my account as per below reference id. Till date, it is not refunded to my account.
Pls check & clear the same..

Transaction id: [protected]
Amount: 6247.50
Date:[protected]:59:28
Phone number:[protected]

Transaction id: [protected]
Amount: 6000.00
Date:[protected]:42:39
Phone number:[protected]

My name is pankaj dubey behalf of my real brother vipin dubey. Yesterday i booked a ac bus ticket number tm7e11042998.
Redbus promised all the amenities and comfort but happened opposite. These are all cons which i have written for raj travels whose buses are on service with redbus
1) worst service
2) fake amenities
3) never book raj travels they make fool of travellers
4) doesn't deserve a single star
5) no charging point for sitting travellers
6) promised water bottle but not given
7) even light had gone and ac didn't work
8) driver was driver the bus without indicator at night
9) after striking to the owner of raj travels they changed the bus
10) it was a dreadful experience because a bus without lights is like hell
11) no blanket so why they wrote in amenities
12) a child was suffering with breathing problem because of no ac in covered bus
13) they gave me different bus number and the arrived bus was with different bus number
14) i clicked one pic of that bus too, will attach it
15) for the new traveller please be aware of that kind of service because after paying the 2 class ac train amount you will just be cheated and avoid these kind of bus and please report re bus to close them
16) the headlight were not lightning even then also they were driving at night on highway which is a serious concern.

At last i want to say that i want my money back as they cheated me and also i have the screenshot of bus, amenities list and also the recording of redbus customer care in which she clearly mentioned that if it is written in amenities then it should be provided with considering wheather the traveller opted for sleeper or sitting class.

Urgently block this travells
No ac drivers behaving worst
Simply running without ac
Ask all passengers
Cheating the people.
Re
Redbus mticket
Route: hyderabad to chennai
Ticket no: 737ukucp
Pnr: 737ukucp
Travels: vandana travels
Departure time: 09:00 pm jun 17, 2018
Reporting time: 08:45 pm jun 17, 2018
Seat numbers: l14
Boarding point: l b nagar, bank of india, near bank of india, [protected]
Boarding point contact: [protected], [protected]
Note: please carry a ticket print while boarding

Travel helpline:[protected]

I booked a ticket from rishikesh to delhi and subsequently i cancelled my ticket and received a message from redbus that i would receive an amount of rs. 432.80 against cancellation. Also it was mentioned in the message the proposal no. [protected] is received from ibibo group private limited has been processed on your card.

Till date no refund is reflecting in my account.

Dear sir/ ma'am,
I had required a bus ticket from "itarsi, madhya pradesh" to "pune, maharashtra", i tried the same in red bus app, from my mobile. It offered me a location called "shahpur, madhya pradesh" which is 47 km from "itarsi, mp" (Screenshot of the same is enclosed for your ready reference)
Therefore, i booked a ticket for my two colleagues, from "shahpur, madhya pradesh" to "pune, maharashtra" (Copy of ticket is enclosed) dated 05/06/2018.
However, when my colleagues went for boarding a bus at "shahpur, madhya pradesh" which is 47 km from "itarsi, mp", they were surprised to know, from the bus operator that, there is no pick from the said "shahpur, madhya pradesh" which is 47 km from "itarsi, mp". Rather the actual boarding point was around 6 hrs journey from "itarsi, mp" i. E. Approximately "280 km from itarsi, instead of 47 km. So it was impossible to catch a bus and they missed a bus.
Further, it was a hectic and very pathetic/ frustrating night they spend that night, for my colleagues.
Since it was a blunder done by red bus, i had raised complaint to red bus many times, (Copy enclosed), their customer care representatives assured me the refund will be processed within 24 hrs – 48 hrs, but till date it is not done.
Now, i am very much frustrated because this harassment from red bus, request you to look in to the matter and arrange for refund.

Thanks & regards,

Abhijit zaware
+[protected]
[protected]@gmail.com

Dear sir/madam,
I had chosen the 1st row sleeper seat while travelling from tirupati to bangalore, with my parents (Who are 65 77 years old). I have travel sickness so i had specifically opted for lower berth in sleeper class bus. But our seat was changed without my prior acknowledgement. I was given upper berth and far from my parents which created a lot of problem for my parents (Health issues as i couldn't attend to their needs on time) as well as me. Even the people in charge were very rude and hardly took any effort to help me out. I wasn't even given an option of if i would like to travel with the modified seating arrangements, from your part. I only came to know about it once i started to board the bus. I was really unethical on your part and i would like to claim full refund asap.