Red Bus Complaints & Reviews

Travel details - 4th sept. 2018; mumbai to vadodara

Staff members, including the driver, were very rude and irresponsible. Very poor attitude and tone of talking. After insisting multiple of times, i was finally allowed to keep my luggage on the storage compartment on the side of the bus. However, the storage space was filled with crap and was dirty. I am not at all happy with the service provided by chartered bus/redbus. Won't like to travel again by any bus provided by chartered bus.

I have booked 2 tickets from bangalore to nilambur and the journey date was august 16th.. By that day i got a message from kerala rtc bus operator like the bus got cancelled. I tried cancelling the ticket using redbus app and was not possible. I was getting message like ticket cancellation is not possible at this time. The very next day i raised a complaint to redbus from the app. I used to call them everyday since last week. Every time i am getting the same response like we will update you within 24 hours. Till now its been 15+ days, i am not getting any response or update from those people... Worst ever customer service..
Ticket no.-tm[protected]
Pnr no.- k5990236
Complaint ref. Id.- 5019168

Hello,

We have taken the ticket by red bus service and it's done successfully but when we reached the boarding point then there are no any bus available at boarding point as per given time line! Also discussed with there many person but all are saying that no any bus available at here this type. Then we go to enquiry kendra but there are no any worker available. After that we thought leave it and go to marking the cancel ticket which are taken by me! But this not successful also showing error that pls contact with upsrtc after that we just want connected with upsrtc team.. But they guys are not taking serious this matter also saying it's not my fault please contact with red bus.

Hi all, it's not good for passengers so taken the action require all culprits. Other wise i know very well how to take decision!

BIL/ONL/[protected]/PAYU INDIA/www.redbus.in7297782/bus 4, 150.00

excess fare collecting in apple bus collecting rs.1000 for each ticket in you web for non ac sleeper but you are collecting from me 1383.33 in a ordinary day and this is not a ac bus. so kindly refund to me. diff amt of rs.1000/-

ticket detail as below
Ticket no: TM9E91088948

PNR no: APTI8HDJ55483

Apple Travels

Non A/C Seater/Sleeper (2+1)
21:15

Reporting time
21:30

Departure time
3

Number of Passengers
Boarding point details

Old Bus Stand - Tirunelveli

Location
Near Co Optex, Canara Bank

Landmark
Tirunelveli

Address

Book Hotels in Chennai
Passenger Details (Age, Gender)

Seat Number

L3

L4

Muruga Ganesan (50, MALE)

B4

NOTE : This operator does not accept mTicket, you need to carry a print out
Total Fare : Rs. 4150.0

BIL/ONL/[protected]/PAYU INDIA/www.redbus.in7297809 2, 400.00

I am Karuppaiya living in chennai. I booked ticket using redbus from Thiruvannamalai to tirupathi for 29.08.2018. Ticket No. TM9K20265732. Ticket got confimred. I reached pick up point before 30 minutes. Departure time 11:30 PM, but i waited till 12:50 PM. I keep on searching for bus here and there, and inquired every bus to tirupathi. I called customer care for more than 8 times, no body answered properly. All said to wait for few more minutes. My energy got drained, and i felt very sleepy on the midnight. Later i got another number as transport manager, i spoke to him, and finally at 12.55 he is saying, due to CM plan your bus cancelled. I dont know what to do at that time. Even if i did not booked ticket, i would reached early. By believing redbus i used to stand in road at midnight like a mental to waiting for bus and talking to customer care. Now i cannot able to cancel my ticket and got refund.

Hello, this is a complaint about red buss service, as i have book a ticket from belgaum to hyd i. E {28-august-2018} & it has to drop in hyd by next day early morning by 6am but due to some # it got delay & drop at 11:00am, it was a senior citizen passenger in the buss he have to go to the opposite side of the road, even they did not have help him to cross the road, they just drop him down & went off, it take 1/2 & hour to cross the main road to that person,
Wast off service in red buss...
It should not be repeat to some other peoples & the buss details are
Buss num :-ar 11 a 7744,
Driver name :-yuvraj
So plz do the need full, asap

Redbus is having lots of refund issues.. I have booked tickets on redbus and the transportation got cancelled.. When i asked about my money refund. They were firstly not responded in correct manner.. And after 15 20 calls finally asked me to collect it from bus stop.. That means i have paid money online but they are not ready to refund it... Very bad services... M really disappointed with it.. I am never gonna deal with redbus now

The purpose of this email is to bring to your notice about this particular issue.

I have booked a bus from hyderabad to coimbatore but i have cancelled it on 9th august, 2018. One day before the journey and redbus.in have initiated the refund. Payment mode used was upi., the refund email said "the amount will reflect in your bank account or wallet used for payment within 2-7 working days"

Below are the ticket details.
Ticket number (Tin): tm8x34548566
From: hyderabad
To: coimbatore
Date of journey: 10/08/2018

Cases raised so far without proper or satisfactory reply
5086015
5014912
5105166
5105168
5105167
5139970

Even today if i call the customer care, they ask me to wait for 7 working days for a refund.
This is not at all helpful.

Please help. I only need refund for the ticket.

I have booked ticket from akola to pune on 9/08/2018 and bus is cancelled by operator. When i complaint to red bus they said that money will be refunded within 72 hrs. But till date not rec'd the amount of rs 1430/-. Pls resolve my issue at the earliest. I have registered a complaint and received ref no as 4935481 mentioning that the issue will be resolved shortly. But till date the amount is not refunded. Please resolve the issue at the earliest.

Red bus is a pathetic service and worst for any customer. Booked a bus yesterday from redbus.
Redbus mticket
Route: bangalore to pune
Ticket no: tm9p17312184
Pnr: agcaazv6
I booked a ac sleeper bus and the bus broke down in the middle of the highway. The delay is from 7.5 hours. The bus service after 7.5 hours arranged a tempo travel after promising a bus. I have no access to food or even other buses. When i contacted the service provider, i got a response that we can do absolutely anything. We will advise you yo go on your own and we will check and inform you after 24 hours. We do not provide alternative service and you can go on your own. The other providers (Paytm, make my trip) resolved the issue with the passenger and also made arrangements for refunds or alternative travel.
I am currently travelling in a tempo service with no leg space anfld people adjusting by crouching on each others lap. This is not the only instance.
Last time i booked a ticket to shirdi. The bus was running 30 mins late then the delay extended to 3.5 hours. When i continued to talk to service to cancel they redirected me to talk to the bus provider. The bus provider threatened md that don't travel or lose your money. When i confronted this to redbus they said, sorry we can't do anything. They have informed you about the delay and you have to wait.
I stopped trusting this third rated, cheap and fraud company who keep disrespecting its customers. Shame on redbus.

Hello,
I booked my bus ticket by redbus on 1st august 2018 (Ticket number : tm8w46646522 from bangalore to coimbatore for dated 10th august 2018 that tckt amount was 861/- rs. And cancelled it on 6th august 2018, still i have not received that refund amount in my bank account. I need my refund money within 2 days.

Here iam pasting the mail which i got from redbus after cancellation process.

Dear. Kamatchi,

Your ticket has been cancelled successfully and we have initiated the process to refund rs 738 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tm8w46646522
From: bangalore
To: coimbatore
Date of journey: 10/08/2018
Travels: k. P. N
Bus type: a/c sleeper (2+1)
Boarding time: 10:30 pm
No of seats: 1
Seat number: l28

Best regards,
—
Team redbus

Pune to ahmedabad 9th august 2018 kabra logistics bus was cancelled by the travels due to maharashtra bandh and no alternative was provided as i got this information through a call from kabra logistics, i again called the travels to confirm if the bus is cancelled and they confirm it and replied the refund will be automatically credited to my source of payment... I did not get the refund as it's been more than 2 weeks... Redbus didn't provide the cancellation information prior to journey... They are still unaware whether the bus was cancelled or not.

Calling customer care, they said that they will check with operator and initiate refund in 24hrs. Its been more than 2weeks, no response.
Every time i call i get the same response they said they will call to bus operator and confirm from them, they even charge for calling them neither they have a toll free number nor their call connected through free calling plans available in india.
I am paying for my refund again and again. I wonder if i would pay more on calling customer care than what i get in refund. They should pay me my money which i wasted on calling their worst customer care as it is all their fault.

Redbus has the worst customer care service i would ever experience through service organisations.

Ticket details-
Ticket number - tm[protected]
Pnr number[protected]

I want my refund in no time.

@redbus #redbus don't book they are cheaters.

Redbus mticket
Route: karaikudi to chennai
Ticket no: tm8n83109683
Passenger: nagamma (50, female)
Pnr: rbada0517
Travels: srm transports
Departure: 09:30 pm aug 26, 2018
Seat numbers: 24, 23, 22, 21, 28, 27
Total fare paid: rs.3594.0
Boarding point: karaikudi
Landmark: new bus stand, karaikudi
Address: yogam travels, no:7, municipal complex
Boarding point contact:[protected]/[protected]
Srm transports customer care: -
—
Get 6am check-in and great deals on hotels only on redbus! Book now!
http://bit.ly/2e2Aeue
T&c apply
—
Thanks for using redbus.
Redbus helpline:[protected] t&c apply

This was the ticket provided by redbus last month for my family to travel. When i tried the boarding point number i came to know about the shocking truth that the bus provider has terminated the bus service before 2 months itself. I was shocked at first but called redbus hoping i would get a proper solution. But their lethargic reply was that they are just a platform to book tickets by using their platform doesn't promises a ticket as it depends upon the travel agency and they'll not provide any alternatives. They can arrange a refund (Which is not yet intiated)

This reply came as a nightmare as i have to start that night itself. So i searched for other solutions which was travelling in pushback bus and that too paying a hefty price due to high demand.

I share this news so that those who read will know the truth and requesting them to check with the operators first than believing #redbus promise of booked tickets as you may be duped as well by this so called online thieves.

Please give my money return back. I have booked a ticket but it is failed money was deducted it cannot refund till now. It has been over 20days no one can respond my mail and my phone call I called red bus customer care but no one connect my call to person this is not a correct way I don't like this service. ticket money will not refund till now please help me how to get my money back.

I booked a ticket to travel to hyderabad from jammalamadugu for the date 20 august 2018. I cancelled ticket on the date of journey for some reasons. I opted the refund to be credited to red bus wallet as they said refund to wallet is done instantly.
But i dint receive any refund. I called customer care many times and they only tell every time that it is in process please wait. Every time i call the customer care, they for the full issue again and again but don't even raise a ticket on the issue.

Dear sir/mam,
I want to inform you that yesterday i was traveling through a bus (Gj 14x 9886) which i got booked by redbus, actually the journey was around 600km nd within 100 kms, a bus got stopped cause of some technical problem, there are some guy from their side were saying that, it will get morning to repair the bus, or you better go your self, so i have to go in tempo, what i want is that my refund of ticket, so please kindly consider for the same, hoping to hear from you soon!

Your regular customer
Ticket no: tm[protected]

I tried recharging a friend's bsnl number through the redbus app today[protected] for rs.144/-. After the net banking procedure and the money being deducted from my account, i get notified that the recharging has failed. The same thing had happened earlier once by the end of july when i tried to recharge the same number with rs.139/-. I want this matter to be looked into and would like to get a refund on the above occasions.

Thank you.

Hi team,

I had a booking on 14th august from goa to bangalore through red bus, unfortunately i got a message that bus has been cancelled due to damage. It was shyamala travells and the ticket number is tm[protected]. Please find the attached ticket for the same.

I have reached destination by another booking. Please share me the refund status as it has been told that it will be refunded as bus operator cancelled the bus at last moment.

Thanks,
Dipayan banik.

I booked a ticket for two passengers for journey from Hyderabad to Bangalore from Green Line Travels and Holiday. Date of journey is 24 Aug 18. I tried to cancel my tickets today (that is, on 23 Aug ). However, redbus customer care informs me that my ticket cannot be cancelled.The website did not display his information at the time of booking. Cancellation policy visible at the time of booking listed out some percentage of cancellation charges depending on the time of cancellation vis-a-vis journey date. I demand to have REFUND OF MY MONEY as the website failed to give me correct information at the time of booking which amounts to FRAUD through MISLEADING INFORMATION on a public forum.
TICKET NUMBER-TM9K79650080
PNR[protected]QOLS/1166406/HYD-BAN

Dear Team,

My registered mobile number is 70******74. I had booked bus from mysore to kottayam, journey date 15th august. But I got a message from bus operator stating below,
"PNR K5940427 Tripcode 1730MSETVM From MSE To KTM on 15/08/2018 cancelled. Regret for the inconvenience. Please cancel ticket for refund."

Also I had booked return ticket from the number 74******95, place: kottayam to Mysore, journey date 16th august . But I got the bus cancellation message from bus operator as mentioned below,
"PNR K5940589 Tripcode 1900TVMMSE From KTM To MSE on 16/08/2018 cancelled. Regret for the inconvenience. Please cancel ticket for refund."

When I checked with customer care of redbus, they suggested me not to cancel ticket, and will be getting a revert mail. will initiate refund from our end only. Suggested me to wait till another 48hrs, and end of the day.. Iam getting the same answer from more than a week.. But till now, i haven't got any mail or refund. So I requesting you to kindly do the needful as early as possible.