Red Bus Complaints & Reviews

I had booked a ticket from trichy to chennai on 9th sep 11.55pm for a bus belonging to jeya murugan travels via redbus. The bus was unduly delayed by 2 hours without any intimation from redbus and the operator. Finally, in the middle of the night i took another bus and reached chennai. I had asked for a refund of my money, since it was redbus and the operators fault for delaying the bus. But, still now there is no proper response from redbus.

We booked 4 tickets in redbus from digha to kolkata at 15:00 pm as on 9th sept 2018. Our departure time as per the ticket booked on redbus was showing at 16:00 pm from digha bus stand while our reporting time was 15:45 pm.
We reached at boarding point sharp at 15:10 pm on that day. After 15:30 pm when we formally enquired at the counter of wbtc for the bus details, we were informed by the operator that our ticket is not valid and there is no bus leaving from digha to kolkata at 16:00 pm.
After that we contacted the customer care of wbtc also, where we were told that digha to kolkata bus departed at 15:00 pm from digha bus stand. When we asked them how the bus can depart at 15:00 pm, when it is clearly mentioned in our ticket departure time of 16:00pm? The person over the phone told us to contact redbus for clarification, since it is not their responsibility as they don’t have any knowledge of digha to kolkata bus leaving at 16:00 pm from their depo.
On complaining online, customer care of redbus neither gave a proper reply to our query nor they refunded our money!
Really very much dissapointed with the service since we lost our money without any fault of ours!

Sir mai bhupesh khobragade, maine red bus se nandan travels ka nagpur to jabalpur ticket book kiya tha 2 adults, 23may 1000 rupees, jabalpur me strike hone ke karan mera bus ticket cancel hua tha, muze msg aya tha cancellation ka, aur msg aya tha ki apka paisa refund ho hayes lekin mere ticket ka paisa abhi tk refund nh hua, sir please i requested mera paisa jaldi se jaldi account me transfer kr dijiye thank you

Dear sir
i complaining to red bus for refund answer given below-
refund [ ref:_00D281KZyA._5000I1G2hNY:ref ]
From: [protected]@redbus.in on Thu, 06 Sep 2018 15:37:53 Add to address book
To: You | See Details
Dear Customer,
Greetings from all o[censored]s, here at redBus!
Thank you for reaching out to us regarding the refund status for your ticket no. TM7U13482807 for your journey from Visakhapatnam to Tirupati on 30th June 2018. I’m Vanajakshi and I have been working on your case.
I understand that this experience may be causing an inconvenience to you, and I am truly sorry.
Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 29th June 2018 to the mode of payment used by you for this transaction.
The refund for your ticket has been initiated from our end on 29th June 2018 to the mode of payment used by you for this transaction.
Basis the policy of your E-wallet, the amount should reflect in your E-wallet within 2 to 7 business days.
Details of the transaction are given below:
?PO No. :[protected]
?Refunded Amount: Rs.5497/-
?ARN No.:[protected]
Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN shared above.
I hope this response was satisfactory.
For any other questions you may have or help with your future travel bookings please write to us using the link http://complaint.redbus.com/.
As this response has been logged in our system, you will receive an email stating that your case has been closed.
Once again, I thank you for choosing redBus and apologize for any inconvenience caused.
Have a great day!
With thanks,
Vanajakshi
RedBusThis is the Details of the transaction are given below by red bus:
?PO No. :[protected]
?Refunded Amount: Rs.5497/-
?ARN No.:[protected]

but i have still not received my refund payment.
please solve my problem.
thanking you
from shambhoo nath bhoi
branch sbi bacheli

I booked my bus ticket by redbus on 10th august 2018 (Ticket number : tm[protected] from chennai to karaikal tckt amount was 576.50/- rs. And the this bus was cancelled by transport on same day it on 10th august 2018 by 1:30 pm, and also i got the sms from ax_univer & and also i got call from travels team & they informed your bus was cancelled due to technical reasons, and also they informed the amount will be refund within 5 working days
But still i have not received that refund amount in my bank account. I have called the redubs 31st august 9:30am & complaint (Complaint no 4942777) : the same thay also told yes we have problem on transport team, sure your amount will be refund on within 5 working days. But still i have not received that refund amount in my bank account
Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.
Thanks & regards/
Raja. P

I had booked the ticket from hyderabad to bangalore because i had a meeting there. I got shocked when i get the text message from redbus that there is no service and the bus trip has been cancelled. Who will b responsible for my lose. I lost the project by missing this # bus. It really effect my career. When i called to bus driver but the driver does not have enough courtesy to answer the call and let me know the reason. Even the redbus costomer care number people were not responding to calls. Really f service they are providing. I need the compensation for my lose.

Dear team,

Please be informed that as per your on time guarantee redbus not moving still not yet departured from boarding point.
On times the time was is 7:15pm... As per ticket booking redbus noticed 6:30pm the was departured late..

As per on time guarantee redbus policy.. You should refund amt bcoz bus departured late.. Supposed to 18:45 but
Departured 7:30pm

Ticket no: tm9v29082516
Pnr no: 93h3jyfa

Thank you
Customer

The amount of below mentioned cancelled tickets is not credited till date
Redbus cancellation. What is the policy of red bus as regards cancellation of booked tickets. Is it acceptable that it should take 10days as advised by redbus. If such policy is adopted i afraid that u will loose the confidence of your valued customer

2803534tma 86
Pnr a378q7r7
Cancellation 7/9/18
Cancellation id[protected]dt 7/9/18

Sir i want to register a complaint regarding my bus travel (Redbus.in). I booked a ticket with redbus for 7th auguest (Bangalore to chennai) for volvo ac sleeper for which i was charged rs1354. On the date of journey the bus operator called me he said service has cancelled because of karunanedhi passsed away.
Still i didnt get refund almost 1 month was completed.
Sir please do required action for the same.
Dheeraj pandita
Ticket no:tm[protected]
Phone number:[protected]

I have also experiencing the same problem. Booked ticket for aug 16 from bangalore to kozhikode. Received a message from bus operator kerala rtc that my bus got cancelled. I requested a refund through the redbus app on the very next day (Aug 17). I got a reply from their customer service (Ref no. 5017225) says they are working on it and will get back soon. Again i sent one more request on aug 21 and got the same reply (Ref no. 5070748) that...

Hi redbus team,
I am vamsi krishna who is victim of your fradulant services received from your company i have booked a journey ticket from bangalore to hyderabad on 5th august 2018 and cancelled due to emergency i was informed that amount would return to my account within 7working days it being more than a month a no resolution has been provided i spite of sending mails and calling to customer one of pathetic service center where i called for help and kept on hold for 20 min and disconnected without any information. Amount of 400 to be reverted amount might be less but wat it being a corporate u do such mistakes a shame on ur service near future i definitely would never recommend anyone and will never use your services again i'll take this to maximize the extent from my end to possible.
Ticket details :tm[protected]
Reference number :5007842 i hope at least your team solves this issue asap.

Regards,
Vamsi krishna.

I booked ticket on 25 Aug from amravati to Pune but it didn't confirm and also I dint get refund to my bank account. Kindly find the below mail for confirmation

On Sat, Aug 25, 2018, 19:06 wrote:
Dear dipti likhar,
We noticed that your transaction through our payment gateway may not have completed. Please find a copy of your transaction details included below:
Merchant: www.redbus.in

Transaction ID: [protected]
Amount: 1629.00
Date:[protected]:07:18
Phone Number:[protected]

In the rare event that you have been charged, Please contact seller at www.redbus.in
Regards,
PayU on behalf of www.redbus.in
payu

Travel details - 4th sept. 2018; mumbai to vadodara

Staff members, including the driver, were very rude and irresponsible. Very poor attitude and tone of talking. After insisting multiple of times, i was finally allowed to keep my luggage on the storage compartment on the side of the bus. However, the storage space was filled with crap and was dirty. I am not at all happy with the service provided by chartered bus/redbus. Won't like to travel again by any bus provided by chartered bus.

I have booked 2 tickets from bangalore to nilambur and the journey date was august 16th.. By that day i got a message from kerala rtc bus operator like the bus got cancelled. I tried cancelling the ticket using redbus app and was not possible. I was getting message like ticket cancellation is not possible at this time. The very next day i raised a complaint to redbus from the app. I used to call them everyday since last week. Every time i am getting the same response like we will update you within 24 hours. Till now its been 15+ days, i am not getting any response or update from those people... Worst ever customer service..
Ticket no.-tm[protected]
Pnr no.- k5990236
Complaint ref. Id.- 5019168

Hello,

We have taken the ticket by red bus service and it's done successfully but when we reached the boarding point then there are no any bus available at boarding point as per given time line! Also discussed with there many person but all are saying that no any bus available at here this type. Then we go to enquiry kendra but there are no any worker available. After that we thought leave it and go to marking the cancel ticket which are taken by me! But this not successful also showing error that pls contact with upsrtc after that we just want connected with upsrtc team.. But they guys are not taking serious this matter also saying it's not my fault please contact with red bus.

Hi all, it's not good for passengers so taken the action require all culprits. Other wise i know very well how to take decision!

BIL/ONL/[protected]/PAYU INDIA/www.redbus.in7297782/bus 4, 150.00

excess fare collecting in apple bus collecting rs.1000 for each ticket in you web for non ac sleeper but you are collecting from me 1383.33 in a ordinary day and this is not a ac bus. so kindly refund to me. diff amt of rs.1000/-

ticket detail as below
Ticket no: TM9E91088948

PNR no: APTI8HDJ55483

Apple Travels

Non A/C Seater/Sleeper (2+1)
21:15

Reporting time
21:30

Departure time
3

Number of Passengers
Boarding point details

Old Bus Stand - Tirunelveli

Location
Near Co Optex, Canara Bank

Landmark
Tirunelveli

Address

Book Hotels in Chennai
Passenger Details (Age, Gender)

Seat Number

L3

L4

Muruga Ganesan (50, MALE)

B4

NOTE : This operator does not accept mTicket, you need to carry a print out
Total Fare : Rs. 4150.0

BIL/ONL/[protected]/PAYU INDIA/www.redbus.in7297809 2, 400.00

I am Karuppaiya living in chennai. I booked ticket using redbus from Thiruvannamalai to tirupathi for 29.08.2018. Ticket No. TM9K20265732. Ticket got confimred. I reached pick up point before 30 minutes. Departure time 11:30 PM, but i waited till 12:50 PM. I keep on searching for bus here and there, and inquired every bus to tirupathi. I called customer care for more than 8 times, no body answered properly. All said to wait for few more minutes. My energy got drained, and i felt very sleepy on the midnight. Later i got another number as transport manager, i spoke to him, and finally at 12.55 he is saying, due to CM plan your bus cancelled. I dont know what to do at that time. Even if i did not booked ticket, i would reached early. By believing redbus i used to stand in road at midnight like a mental to waiting for bus and talking to customer care. Now i cannot able to cancel my ticket and got refund.

Hello, this is a complaint about red buss service, as i have book a ticket from belgaum to hyd i. E {28-august-2018} & it has to drop in hyd by next day early morning by 6am but due to some # it got delay & drop at 11:00am, it was a senior citizen passenger in the buss he have to go to the opposite side of the road, even they did not have help him to cross the road, they just drop him down & went off, it take 1/2 & hour to cross the main road to that person,
Wast off service in red buss...
It should not be repeat to some other peoples & the buss details are
Buss num :-ar 11 a 7744,
Driver name :-yuvraj
So plz do the need full, asap

Redbus is having lots of refund issues.. I have booked tickets on redbus and the transportation got cancelled.. When i asked about my money refund. They were firstly not responded in correct manner.. And after 15 20 calls finally asked me to collect it from bus stop.. That means i have paid money online but they are not ready to refund it... Very bad services... M really disappointed with it.. I am never gonna deal with redbus now

The purpose of this email is to bring to your notice about this particular issue.

I have booked a bus from hyderabad to coimbatore but i have cancelled it on 9th august, 2018. One day before the journey and redbus.in have initiated the refund. Payment mode used was upi., the refund email said "the amount will reflect in your bank account or wallet used for payment within 2-7 working days"

Below are the ticket details.
Ticket number (Tin): tm8x34548566
From: hyderabad
To: coimbatore
Date of journey: 10/08/2018

Cases raised so far without proper or satisfactory reply
5086015
5014912
5105166
5105168
5105167
5139970

Even today if i call the customer care, they ask me to wait for 7 working days for a refund.
This is not at all helpful.

Please help. I only need refund for the ticket.