Red Bus Complaints & Reviews

Yamini ahmad with contact number[protected].. Booked ticket.. U can check details..

Problem-i missed bus.. As the boarding time was9:46pm and reporting time was9:30pm..i arrived there at time.. But as you people have no coordination with hrtc bus.. Thus you did not share any bus number.. Or bus driver number... Because of heavy queues on counter it took me while to ask the person about my bus detail and by that time.. I missed my bus... Sir I am client of your company... You need to coordinateme fr this problem as my money got debited by your company... Please initiate refund process... Because your rigid policies are creating hardship for me... I has to board other bus... Because of this scenario.. Had to pay extra 5000rupees from my pocket... Just at9:50pmon17july I spoke with customer executive of your team following are the person I had word already

Suhaas
Aashish
Sachin
Vasant... Please cross check your record for ny6 complaint... Please understand the essence of case because this is very genuine problem... And kindly initiate my refund...
I hope you will understand the problem.. And your support team will refund and find the solution of problem... I have already escalates this case... Kindly take this case to higher authority.. Else I had to escalate at my own end... Please understand cases and problems even force supreme court to change law than why such policies are hindering in my genuine case you can always make amendment in your memorandum to initiate solution...

Kindly support and initiate refund as soon as possible

Your's valuable customer

I booked my bus ticket by REDBUS on 18 Jun 2018(Ticket number (TIN): TM7U63084989 from Bangalore to Hyderabad for dated 18 june 2018 that tckt amount was 350/- Rs. and cancelled it on 18 June( reference id: [protected] f )

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days( For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money . please give me response as soon as possible.

I have booked my ticket in red bus from Hyderabad to Porumamilla(Meghana travels) I paid my money through tez but the money charged twice.but there is no refund of my money plz respond there is no proper respond to my calls..i[censored] people won't respond to me I will take action..I will tell all my friends to give rating poor and I won't allow my friends to download ur red bus app

Date: 9th July 2018

Description: I bought a ticket from Red Bus for a bus journey at 1 am. The bus was 1.5 hours late and never showed up the entire time I was waiting.

The bus operator did not share the real-time location of the bus.

The bus operator did not share the driver's number.

It was raining heavily in Mumbai and expecting a traveler to aimlessly wait for over 1.5 hours in the middle of the night without any update is fraudulent of the bus operator.

Red bus has completely washed away from its responsibility to do hold these people accountable and I want accountability from these guys. The least they can do is refund.

Redbus — e-ticket refund not received
Aayusha on Jul 3, 2018
E-ticket as per given below details :

Ticket no. : tm6x49769067
Pnr no. : [protected]

Reference to above details i booked three tickets towards journey on june 18, 2018 from pune to vadodara.

I have cancelled tickets on june 12, 2018 but amount is not reimbursed till july 02, 2018.

You are requested to look into this and confirm status on reimbursement.

Hi Team,

My name is Kishor M. (Email address - [protected]@gmail.com). I had booked a ticket through red bus for my parents who were traveling to Bangalore from Pune on 5th July 2018, bus operator was Satnam Travels..

We were not informed about the cancellation until we called them at around 12.00 pm on the same day to check exact boarding point at pune ( departure was at 7.30 pm) . The lady at Satnam Travels informed me that bus got cancelled. When I enquire about refund, she swiftly told me that the refund will be initiated by red bus.

I have been trying to reach out to them ever since and red bus is now saying that satnam travels have not confirmed yet about the cancellation hence we can't refund.. it's been 7 days now. Spoke to one of the floor supervisor Binesh and he was also not helpful..

This was first and last time with Red Bus.. absolutely pathetic service. I have recorded all the conversation which I had with Satnam and Red Bus ans will initiate a consumer complaint if it doesn't get resolved soon..

Very disappointed customer
Kishor M

I have booked tickets from jangareddygudem to tirupathi on 27/06/2018..Date of journey : 05/07/2018..
I have cancelled the ticket on 04/07/2018
I should get refund amount of Rs.3176/-
Its more than 8 days from date of Cancellation but amount not yet refunded...

I have booked tickets from jangareddygudem to tirupathi on 27/06/2018..Date of journey : 05/07/2018..
I have cancelled the ticket on 04/07/2018
I should get refund amount of Rs.3176/-
Its more than 8 days from date of Cancellation but amount not yet refunded...

I booked a bus ticket from Delhi to Lucknow on 12/6/18 at 07:06 am..The amount 855/- got deducted from my Credit Card successfully and the booking failed..

I received a mail and message that due to some error the booking failed...The deducted amount 855/- would be added to my account/card within 7 business days..

Its been a month now and m yet to receive the deducted amount..

If this is the service of redbus.in then m sorry but i would neither travel nor suggest anyone to travel via redbus.in...

Its really embarassing that neither i received any notification regarding delay nor I received the deducted amount 855/- in my account/card..

Requesting you to look into the matter and return the deducted amount 855/- in my account/card to the earliest...

Looking forward for a quick response..

Regards
Priyanka Kanoujia
Reference id: [protected]
Transaction ID: [protected]
Refund Amount 855.00

I have booked ticket from Vijayawada to Bangalore on 19/05/2018 and cancelled ticket and also rec'd message that money will be refunded within 7 working days. But till date not rec'd the amount of RS 1872/-as per message.pls resolve my issue at the earliest.I have registered a complaint and received ref no as 4459041 mentioning that the issue will be resolved shortly on 22/06/2018. But till date the amount is not refunded. Pls resolve the issue at the earliest

We recently wrote to Civa bus to claim compensation for a bus journey that was cancelled with no warning due to strikes. This left is in a very dangerous situation, in the middle of a strike zone in Juliaca with people smashing glass and burning tyres in the middle of the street and an abandoned bus station with no understanding of what was going on - not even a note to say there were no busses! We were completely stranded in Juliaca. br...

Booked srs bus for bangalore to shirdi using redbus.in portal.The specified pick up time was 12 am The bus reached at 1:15 and departured at 1:30
The dropping time mentioned was 5:00 am to shirdi... but bus reached to location at 8 :15... it was due to lack of time management by srs travels bus management... unwanted stops also add in here.The bus management guys were also not well behaved with passengers

Sir
My booking with redbus was made well in advance from manali to jammu with ticket number TM7S13618673 dated 6.7.18 and time 17:30.
But a call from concerned bus officials received near about 15:00 hrs and they said that bus is out of order and it will not run and didn't provide any alternative.
Then i called customer care redbus about our booking and asked them to provide any alternative...but customer care didn't provide any alternative bus for same day..
Then we searched the bus from redbus and then booked the another bus with ticket number TM[protected].
If we can book another bus from redbus, then why they can't provide any alternative..
One more thing, for previous booking i paid 3600 and for next one i have to pay 5250...
Also till now i Haven't received any message regarding refund of cancelled bus ticket..
Also you are requested to pay me the difference amount of both tickets i.e[protected] =1650.

Regards
Ankush

I have booked trip from Lucknow to delhi on 6 July 2018 by K.K. TOUR & TRAVEL and bus number which I got through text is K.K Tours Travels

Track live location of YourBus at https://goo.gl/ibHWPr.

BusNo: UP22T9869
ServiceNo: Lucknow-Delhi
SeatNo: 3
And when I reached on bus stop destination the bus had gone already and after several calls on customer care to red bus they made to raise complain and refund my money by talking to their dedicated team but I got this text..
Hi Rishi kumar!
We have resolved your service request #4616457 on Bus Operator Service. Hope you are satisfied with redBus support.
How they can send me this message before resolving my issue.
I just want my money back as soon as possible.

My ticket details:
Name : Kattewar Anil Kumar
Ticket Number : TM7W12630774
PNR : TS[protected]GFND/10258/JT-01.
Boarding Point Ph: [protected]
Depature time : 21.55
Boarding location : Paradise (Secunderabad), Near fire Station.

Hello, As per the above details i book bus from hyderabad to pune on 02-july-2018 From #redbus. As per ticket details i was arrived my boarding point at 21.40. So bus was not reached my boarding point as they mentioned time so after few min i was called to bus operator for confirming bus . That time he was given some other number to me ( [protected]) and i asked him that confirm Bus number because of in ticket no bus number . He was replayed me that we only contact you after we reach your location and he was given Bus name as "MANAM BUS".
I contact [protected] so many times the number getting busy how ever i contact him and asked about bus location he replayed with in 15min we will reach your location . i wait more 30min after that bus was moving in front of me he was not stopped at my location and he was not contact me . so i contact him and said your moving from my location i was not get into your bus. So he was request to come to SR nagar . so after i reach Sr nagar i contact him at 22.48 but number not connected . So i contact main number[protected] at the same time he was reply that i will conform with him and call back to you.

So he was call back me at 22.50 and said that bus was left so i ask what was next stop so i can able to catch him, he request to come Miyapur i was reject for that because of it was more long from my location i request to stop near by he said not possible . So i was conformed with him about my money . So he was said that we cancel your ticket and we will refund it . i was accepted. But my money was not refund so i contact #redbus helpline and given 2 complaints one from app and another with help line about this issue ( complaint number 4576445 and 4576486) .

As per #redbus support team i provided call timings screenshot and all the information they need . But they fail to help me everyday they asking more 24hrs but till now (06-July-2018) my problem not resolved . So am requesting to consumer support team to look into my complaint and do need full thank you.

Redbus refund
I had booked two ticket on date 22/06/2018 one ticket it's book (Book ticket & one ticket was canceled, i called redbus operator they says that we haven’t received your money but i have received the msg from bank that your account has been debited and then operater suggested me to contact bank but bank is not responsible for it, so please resolve this issue & transfer my amount...

I booked a ticket from ernakulam to mysuru for 6 pm ksrtc bus on 4 th july and i have received the bus number as atc86 i went to bus stand at 5 30 but i couldn’t find a bus with that number and so i called the bus crew but there weren’t any proper response they said the bus has moved come to edapally church and so to catch the bus atleast there i asked for the bus number which he refused to say so i went to edapally church in 15 min that is at 6 10 and called again and asked about the bus he still didn’t have the bus number and said “yu aren’t a malayali don’t know how to catch a bus “ i am really frustrated i have to to to office tommorow and i have spend 2000 ta extra because of this somehow help me..

We have purchased a ticket through redbus portal from rajahmundry to hyderabad with ticketnumber tm7v35417678, travels name mozo travels on 1st july, bus number ar01g4554, service number kkn-hyd845pm and my wife travelling alone. Around at 3.00-3.30 am early morning driver stopped the bus for a bio break. With out checking whether all the passengers boarded the bus or not he moved the bus.

Now you guys understand the situation, a woman standing on road with out any mobile/luggage/money helpless because of the bus operator. Put urself in her place, how much pain she would taken and how much panic situation she would have been.

Even i tried to contact the bus operator but he did not answered the call and later once the bus reached the destination, i spoke to the driver and the support person about the situation, and he is not even responsible and said the boy who looks after this was new and asked to contact the complaint number in the ticket to complaint.

I contacted your contact center and asked for a manager, he said no manager available and a supervisor is on call and arranged a call back next day. I
Spoke to the supervisor nithya about the same and she said she will escalate the issue to next level, also i told her that i need 100% compensation and need a very stringent action on the people who were irresponsible.

Today i got a call from your complaint desk one of the lady spoke to me, (Forgot the name) and said she would be escalating to higher level to take necessary action, when i asked for compensation, she said she checked with someone and confirmed me some compensation. I am not sure whether she said 50% or 15%. I said ok and call got completed.

I need 100% compensation because of service lapse.
Need to take serious action on the bus operator for his irresponsible behavior and need proof of action taken.
Need an apology letter from the travel operator.

I booked the 2 tickets in redbus. I got mail from red bus bus got canceled. Immediately i called to redbus customer care they conformed bus got canceled you have to take ur own arrangement and money will get refund in 24hr. So i booked other 2 tickets in different travels in same redbus. Till now money not yet refunded to my account for this.

1. First i got mail from redbus support abt bus cancellation (Attached screen shots). I didn't send any mail to red bus support.
2. Because of that mail i called to vijayawada red bus support ([protected]) from my mobile on 26/june/2018 2:06 pm
3. They conformed bus got canceled i have to take my own arrangement and money will get refund in 24 hours.
4. So i booked two tickets in venkatramana travels on the same day with trip id: tm7r28101849

E-ticket as per given below details :

Ticket no. : tm6x49769067
Pnr no. : 77073273

Reference to above details i booked three tickets towards journey on june 18, 2018 from pune to vadodara.

I have cancelled tickets on june 12, 2018 but amount is not reimbursed till july 02, 2018.

You are requested to look into this and confirm status on reimbursement.

Regards,
Abhay akolkar

On 01.07.2018 in have travelled from proddatur to hyderabad by jagan travels bus 5244 vide my pnr no:ts[protected]vtwo/221772/spl a/c sleeper. I very much regretted to write about the worst experience i ever had during my travel. I booked for single berth, where as i was allotted (U16) double (Joint) berth, which made me lot of inconvenient. Bus management failed to provide bed sheet, pillow covers and even rugs. On demand they have provided unwashed rugs getting bad odor. For each berth individual tv is provided but not working. My co-passenger (U17) by name visweswar reddy, mobile no:[protected] is also faced same invonvenient. While we have charged rs.1300/- per berth no specified amenities provide. Hence i would request you to arrange 50% refund which is just. Otherwise i will be injustice on the part of passenger.