Red Bus Complaints & Reviews

Bus operator: universal
Book via redbus
Boarding point : chennai (Guindy near indian bank)
Dropping point : thirunallar
Date of journey : 24/12/2017
Boarding time: 10:35pm

Bus never reached the boarding point till 12.15am (25/12/2017) and i went back to my home.

Raised the refund complaint with redbus (Reference#2717501) on 25/12/2017 1.15 am but still refund has not been...

I had booked to & from ticket in redbus, and i cancelled the same on 10th dec 2017, total charges rs.3213/- from that rs.1200/- i got credited, balance rs.1404/- not yet received no response for email and no answer for my calls.
I had sent email from 14th dec 2017 and i received the reply as resolved, when i check the status in online it shows payment processed by bank, but still now i haven't received and i asked redbus customer care...

Sir,
I had purchased a ticket from redbus.in for my father in law, but due to certain personal problems the travel plan had to be cancelled. I tried to cancel the ticket online but it could not get cancelled. After that i called the customer care and told about my problem. He said that it is due to some technical error. I was assured by the customer care executive that the ticket will be cancelled and refund would be given to me within...

My name is ankur bhatt i am a resident of himachal pradesh and i work at delhi in india post payments bank.
I usually do my travels through volvo from delhi to dharamsala.
The incident about which i am complaining about is of 26 dec 2017.

I booked my ticket for delhi to dharamshala and back on dec 19 through red bus app as details mentioned below.

But i really felt that everybody is here to make...

I booked a seat in indian travels bus for 27th december from hyderabad to mumbai (5:30pm). I didnt recieve any bus details prior to my journey. I logged in to app and checked for bus details at 5pm however app showed the bus is in mumbai location. Not received the bus details so how can i get into bus. Tried reaching the redbus customer care and the reply i received was good bye from the toll free number. Put my problem in redbuschatbot also,...

I have tried to cancel my ticket, called their customer care several times and their behaviour was like i was disturbing them. They told me due to technical glitches it will take time to cancel my ticket and i will get 70% refund. Now the date of trip has passed and i am yet to get a confirmation.
Red bus is a fraud and this company will be totally be shut....

Hi,
I've booked ac sleeper on dec 19, 2017 but at midnight the driver asked us to board another seater bus. When i asked they said speak to the srs office or red bus regarding this. At last they were telling bus is failure and same some set of peoples were transferred from sleeper to seater bus near salem. To fill the seats they played a drama and spoiled our full night sleep.

And nowadays they started cheating innocent...

I book a bus ticket in red bus website on 27th december 2017from vizag to hyderabad. I gave boarding point at kurmanapalem they give report time 8:30 pm and i reached the stop on exact time but the bus is not came.
I contact the travel agency nd red bus but both the numbers r wrong.
I wait there up to 11:50. There is no response from the travel agency. They gave incorrect number.
I faced mental harassment...
Meghana...

Hi, I have booked ticket PNR no: TS[protected]VFWY/6234803/OTT - 123 (sleeper) on date 27/12/2017 by selecting options Hyderabad to Eluru. But I came to know this bus was dropped Eluru by pass which is far 6km from city. How the passenger travel to Eluru city early morning that too women. When I gave dropping position Eluru it should mention dropping point is Eluru by pass, then i couldn't book this bus and choose other bus operator. This...

Hello,

I had book a force 13 seater for shirdi with a full payment in advance.

To my surprise it was a winger which i had received. With no help from redbus on sunday morning, i had no option but procced with the trip. Causing 90 min delay due to the hiccup and chain of vendors talking to each other.

Further, the vehicle that was provided was in such a condition that i doubted if we would travel...

Hello,

I had book a Force 13 seater for Shirdi with a full payment in advance.

To my surprise it was a winger which I had received. With no help from redbus on Sunday morning, I had no option but procced with the trip. Causing 90 Min delay due to the hiccup and chain of vendors talking to each other.

Further, the vehicle that was provided was in such a condition that I doubted if we would travel...

I booked ticket kallada travels (Suresh kallada) from hosur to chennai 3.30 p. M bus on travel date 27 th dec 2017. But bus got breakdown at hosur itself. Wait till 6.00p. M they didn't provide alter arrangements. My 2.6 years child also accompany with me. After 6 o clock, i don't wish to travel because of reach chennai late night which is not advisable. So i need my ticket amount refund, else i will complaint in consumer court. Redbus mticketbr...

Hi,

I had booked the ticket from goa to hyderabad dated 25th december 2017 from "red bus" website. After booking, i got the ticket confirmation message in which there was a contact number of bus agency (Dhanunjaya bus).
On the day of travel i tried that number so many times but sometimes number was out of range, sometime no one picked my call etc.
As per the message, boarding point was (Panjim near ktc bus stand)...

Hi team,

I have booked a bus ticket in redbus mobile application. The ticket is from bangalore to goa and the travel date is 29/12/2017. Ticket id is tkd[protected]. Due to some plan change i want to cancel my travel tickets. I called to redbus customer care on 16/12/2/017 but they told that amount is not refundable as per cancellation policy.

While i booked the tickets we checked the cancellation policy and it...

I made a booking from pune to vapi and the seat allotted to me was already provided to someone else. I was asked to cooperate and wait till i was allocated the seat. There were other seats with the same issue. So i lost 1 hour sorting out all the problems plua 1 hour till a seat was allocated to me. This is really frustrating service by redbus and paulo travels....

Today i went through a very painful and unfortunate incident of not being able to travel even after doing the booking and even after being present at the spot 30 minutes earlier to the scheduled departure.

That's because i had by mistake booked a female passenger seat.

It is my mistake i didn't notice that it was ladies seat.

But having said this, the bus operator should also have informed me about...

Hi there, pnr#[protected]. As i'm first time customer using your service through app. I booked ticket bus# rj19-pb-3378 (Shreenath travels) bus was so dirty. The quality was so worst, didn't clean seats. You can clearly see dirt coming out of seats. How come you mention it iso 9001 certification??? Even bus operator was so rude including staff. Apart from that staff stops every city (Highway points) for earning extra money to ride local peoples...

I dr. D. Kothandan booked tickets having ticket no ticket no: tkcw17116743 and pnr no pnr no: ts[protected]drhl/63436/nshk srhd bng on 16/dec/2017 through red bus from shiridi to bangalore, at last movement message came the bus was cancelled and said me they will refund money, but they have not even arranged another bus for us. My family members suffered a lot. But still they have not refund my money back..
I would request to you...

Dear kothandan,

We regret to inform you that your bus vastavika tours and travels from shirdi to bangalore for journey on 12/16/2017 9:30:00 am with tin tkcw17116743 has been cancelled.
Our customer care will call you shortly for arranging an alternative or refunding the amount as per your inputs.
Thank you for choosing redbus!
Best regards,
Your friends at redbus.

Feedback...

I dr. G. Ramaiah booked my bus ticket by redbus on 15 dec 2017 (Ticket number (Tin): tkda45558905 from shiridi to bangalore for dated 17 dec 2017 that tckt was cancelled it on 15 dec 2017 (Booking trip id for this ticket is[protected]

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For...