Red Bus Complaints & Reviews

I booked ticket from udaipur to surat on[protected] in the morning. My ticket number is tm2y15714254. And bus operator is shreenath travellers. Operator called me on 5.00 pm on the same day and told me that his bus got an accident so i need to cancel my ticket. I just asked him for my refund and he said i will process 100% refund. Than i cancelled the ticket from your app. Just after that i booked one another ticket from udaipur to surat with ticket no. Tm2y98891639 just for your reference.
This cancellation was driven from operator end. So i supposed to have 100 % refund as per your policy. I also replied you on redbus whatsapp on 29th jan just after cancellation that i need 100% refund as bus got an accident.
I got only 115 rs. As a refund after some days.
.

Regards
Omprakash paliwal
Reg. Mobile no.in redbus -[protected]

I had booked ticket on redbus with ticket no tm3x17115772 and email id sneha. [protected]@gmail.com. The bus had been cancelled by the operator but redbus is not refunding amount since 5 days stating it is in process. I had also booked other ticket on same bus with different ticket no that has been refunded but they are not refunding this ticket although it was cancellation from operator and not from my side.

Sir
As per below mention commitment i am sorry to say that u are not following your commitment. Bus was 1 and 1/2 hours late and drop at diff. Place of gorakhapur.
Sir i have already raised the complain against this journey thorough your call center and i didn't received 25% of fairs.
Ref. - redbus[protected] ref:_00d281kzya._5000i13oxqv:ref
Redbus ticket - tm3q93493549
I have been already raised 4-5 complain. When i will get refund the amount as per your commitment.

March 03, 2018 we took ticket on apr travels thru red bus app. Apr travels suddenly sent a message as "mechanical problem so bus wont come". When i saw the text getting irritated. Y they didnt arrange some other bus and still didnt return back cash amount. So red bus management you are the responsible for this kind of activities. So you could be return back my amount.
Contact details: [protected]@gmail.com
Apr ticket details:arul singh mathew pnr: apri32kun97

Booked a bus ticket from changanacherry to coimbatore for 2 through redbus. Bus service universal travels.. As per the message we reached at boarding point and waited for 30 mins at the boarding point office.. When we asked the in charge there told he will enquire and then informed us that the bus got cancelled and some other bus will come in which our seats are arranged. After 45 mins he informed that no bus will come to pick us. When we contacted red bus the customer service girl named ashwini confirmed the bus cancellation and informed they redbus is not able to find an alternative. She told that she has registered a complaint and the ticket charges will be refunded completely. After 3-4 days when i contacted redbus to check the refund status they are telling that they can't refund since the bus was not cancelled..
Till now redbus seems very irresponsible and is cheating.
Aditya subrahmanyam
[protected]

Recently i have booked 4 tickets from amalapuram to hyderabad for 4th march 2018. Due to some unavoidable circumstances one of my friend is not able to travel.in that case when i checked for cancelling one seat, i found that partial cancelation is not allowed. Also the ticket costs around rs.1000 so i please request you to take this issue into serious consideration and allow customers for partial cancelation in future.
Below is my pnr number for booking. I have booked bus via phonepay app

Amalapuram hyderabad
Sun, 4 mar, 2018
Pnr: ts[protected]klfp/480322/hyd-131- (Non-stop)

I please request you to refund money for 1 of the ticket.

Dear red bus team,

I did not get my compensation against your mental harassment and without my intervention you cancelled my ticket and said wrong message service was cancelled like that. You asked for 24 hours time to clear the issue... But no response from your end... How you are thinking about customers?.. If you are not able to manage this service stop and then purchase bangles and wear it, sit in the home.. That's it... But why are you playing with our lives... Whose given that right to you?...

My register mobile no: [protected]

Journey date: 28/02/2018

Kavali to hyderabad

On :16/2/18, in hebron transports, i have booked 3 tickets for travel on 17/2/18 from villupuram to coimbatore. Tin :tm3j85464618 and pnr : ht[protected]. Later i cancelled the tickets and immediately i got the mail from redbus.in and payu.in about refund. The money will refund within 5- 7 working days. Till this moment, 2/3/2018 i haven't received the amount.

We booked our tickets in SVR Travels Hyderabad to Shirdi and return jurney also Shirdi to Hyderabad.[protected] &[protected] with respectively, While going on 26.02.2018 our seat nos : L9 & L12, SVR bus no : AR11 3626 reached Shirdi around 9.30 PM actual schedule was 6-30 PM. we thought accidentally it is delayed and we kept silent .
But while coming back the same SVR travels, bus no : AR11 3626 (Seat nos L9 & L12), started exactly at 6.05 PM from shirdi, reached Miyapur, Hyderabad at around 10.05 AM ( scheduled time 6-00 AM) apart from that left us & all the passengers at Miyapur it self and made no arrangements to drop the passengers to their further destinations Hydernagar, KPHB, Ameerpet etc and driver kept innocent face and explaining us i am only driver, what i can i do . we requested the driver to contact their management and arrange alternative vehicle to drop all remaining passengers to their nearest destinations as per our bookings. we tried to call both nos given in the tickets cell : [protected] / [protected] both nos no response and no action has been taken from SVR travels.
Al most we reached kukatpalli our home around 10-50 AM after spending Rs 150 to our home.
One of the working lady was almost humbly requesting the driver, i don't have money to reach ameerpet which cost RS 400, please arrange something but no reaction ...

Kindly take necessary action and please see to get the amount spent by the passengers to reach their destinations from Miyapur

Best regards
Venugopal reddy
[protected]
[protected]

I had booked a bus ticket from delhi to allahabad on 1 feb 2018 of 28 feb 2018 through redbus with tapzo app. On booking date (28 feb) when i called to traveller (Amar travellers), i came to know that my ticket is cancelled. How is it possible when i didn't cancel my ticket and no body picked the call of redbus helpline number.
If it is cancelled then where is my refund money and if you can't manage the online booking services, please stop this because these types of fraud keeps the people away from digital booking, shopping etc.
Kindly resolve my issue by refunding my all booking money.

Pnr: 33f5kuau
Traveller: amar traveller
Date:28 feb 2018

I have booked bus from red bus and the journey details are as follows:
Date 28 jan 2018
Form sankeshwar to bangalore
Ticket no: tm2h59137604
Pnt no:23ta8jmf

This bus got canceled but till now i didn't got the refund amount. I called 3 times to customer care but now any positive response from them. They are simply telling we will refund your amount.

Regards
Tushar p gorule

Hello all,
I booked the ticket in rathimeena travels using redbus app on 11th Feb, 2018.
But Travel people called me and told that I booked ticket on 10th Feb, 2018.
When I was checking with RedBus customer care, they mentioned that they will get back with in 24 hours. Every day I am calling to customer care and they are telling like they will get back in 24 hours.
I am seriously got irritated with Redbus for such a irresponsible behaviour.

This is very pathetic service provided by redbus. I have done my booking from goa to pune
Ticket no: tm3v55178059
Pnr no: 33tmb9nd
Since 7.30 pm was departure time and till 10.00pm we are trying to reach redbus and bus provider but no response regarding bus delay or cancellation is provided. You are telling us at the last moment to go for alternative at around 10pm.
For your kind information all the bus leave around at 7-9 and mostly buses are occupied so how can we find an alternative? They have not even called and told anything.

Hi,
Below mentioned is the ticket booked yesterday night.
Redbus mticket
Please present this mticket at the time of boarding.
Route: coimbatore to kurnool
Ticket no: tm3t39163350
Pnr: ored2098487-ernakulam to hyderabad scaniaiii
Travels: kallada travels (Suresh kallada)
Departure: 08:35 pm feb 24, 2018
Seat numbers: d3
Total fare paid: rs.1825.5
Boarding point: near aarvee hotel gandhipuram
Landmark: n/a
Address: [protected], kallada travels, vkk menon road, kallada travels,[protected]
Boarding point contact: n/a
Kallada travels (Suresh kallada) customer care: #
—
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—
Thanks for using redbus.
Redbus helpline:[protected] t&c apply

I was waiting at the location but the bus driver did not receive my call nor updated his location of stop. Later he asked me even to come till perambadur which is 200 kms from my boarding point and get into bus there. I had to book another bus and go in that. Need a complete refund on this since the bus authorities negligibly enacted on not waiting for the passenger at the location mentioned nor updated the passenger regarding the next location.

I was surprised as bus has bèen cancelled at the of boarding. I never been informed by redbus nor bus operator. I called to redbus and bus operator no one was responding.
I was helpless in the night with my wife n 11 month baby. I didn't even get the sets in the other buses also. I came back to home at 10pm
I missed my cousin marriage.
It was a worst experience in my life ever had.
I will not leave this. I request to escalate concerned court.
Booking mobile number is [protected]
Redbus mticket
Route: bangalore to saligrama
Ticket no: 334hx3z9
Pnr: ts[protected]vrvg/150636/blr to kundapura
Travels: h. P. Travels
Departure time: 08:10 pm feb 23, 2018
Reporting time: 07:55 pm feb 23, 2018
Seat numbers: l8, l7
Boarding point: hulimavu, near bata show room,
Boarding point contact: [protected] [protected]
Note: this operator accepts mticket
Travel helpline:[protected]

Hi, i booked 2 tickets from bangale to kanchipuram on 19th feb 2018 to travel on 20th feb 2018 early morning bus along with return journey on same day night.
After book the both tickets through red bus, around 8:00 pm bus operator canceled the service intentionally due to less reservations.
Informed over the phone to passenger and canceling the ticket with full refund.
But return journey ticket not canceled, when i asked about how to do return travel without travel from blr to tn - kanchipuram.
For that cancellation you need to talk redbus. Then contacted and updated.
Later redbus support team told will refund amount wuthin 7 working days. The
Wonder is here opened complaint number closed without my knowledge and not initiated any request or followup with bus operator. Bus operator contacted tge passenger and waiting for boarding.
Informed to operator about morning bus canelled hence not travelled.
Till now no clue whether i will get rwfund or not.

Red bys customersupport says will check with concern team and get back wirh ib 24 hour's this is standard answer fron the and traind them very nicely.

Everytime calling and tellibg the entire problem.

No use. Please refer below smart reply

=%=

From: "[protected]@redbus.in"
Date: feb 23, 2018 21:43
Subject: re: ticket cancellation [ ref:_00d281kzya._5000i12ws0m:ref ]
To: "kondal. [protected]@gmail.com"
Cc:

Dear customer,

This email is in reference to your complaint number 3230607.

We had requested you to share certain information to be able to resolve your query. Unfortunately, we haven’t heard back from you in the last 48 hours. Therefore we are closing this service ticket now. Kindly revert with the required information at your earliest convenience, and our system will automatically reopen the ticket.

Regards,
Praveen naidu
Redbus

I had booked ticket from bhopal to raipur chhattisgarh. After booking pickup point shows at maharashtra. So how can possible to take that bus
I complaint in red bus service they told me our system is busy called 30min then 60min after that they does not receiving call. I called a reciever no. Of bus they told me i am work in another bus.
So what can i do

Dear sir,

I'm booked bus ticket number tm3p60692922 departure time 22.50 i'm waiting from 22.30 still 23.00 bus not came i'm called sugam travels he told 10 min bus will come i'm wait 20 min bus not came, after once agine called sugam travel but no one pick the phone then i have call to redbus customer care time 23.25 he chek and told wait sir bus on the way, i'm wait 23.55 till bus not came i'm move from another buss, due to buss mistake, i have all call details for refrence kindly refund my amount,
Complaint is acknowledged with reference number 3231901 - ref:_00d281kzya._5000i12wtmp

I booked a ticket from tata to gaya on 1st jan, 2018. When i reached the bus stand, i found that bus was not there. I called red bus and bus agency both. They told me that bus has been cancelled, you will get your money back. I faced a lot of problem due to that. Since then i have called red bus more than 10 times to get my refund back, but still they havn't refunded my money back.

My tkt no: tkcx40312636
Traveled from chennai - bangalore on 4th dec 2017.

I booked a ticket from chennai - bangalore on sangitha travels through
Redbus, bus operator cancelled service and informed me about that and told that i will get refund from redbus.

After a month i checked my account i didn't see any refund, so i called sangitha travels who told me that since i booked ticket through redbus, i should be calling redbus customer care, so i called them (I think in dec end, 2017), redbus customer care person, he took all my details and told me that i will get the refund in few days.

I believed him, after a month, i casually checked my account, i didn't find the refund, so i again i called redbus customer care (Feb, 17, 2018), the person told me that they initiated it but they need proof the bus is cancelled, so the person told me to contact service operator and send a mail to them on cancellation.

There are serious issues.
1) if bus is cancelled, refund should be automatic, because i used redbus service in booking and i'm customer to redbus not to sangitha travels, sangitha travels is business partner to redbus not to me.

2) first time i called redbus customer care, they told they will refund the amount and he didn't ask me to contact sangitha travels for any cancellation mails but my money was not refunded, if they need any cancellation related details they should have called to sangitha travels as they are their business partner

3) if redus is holding the money because they don't have cancellation details (Ideally received from sangitha travels), they should have informed me, because even if we consider sangitha travels not intimated redbus about bus cancellation, i called redbus and given complaint, so they have my details.

So it concludes that redbus does not want to refund my cancellation money and fraudlently hold it back. I thought redbus is professional service but it is acting in a very very cheap unprofessional way.

Had i not checked my bank statement and believed redbus customer care person, i would not have caught this fraud.