Red Bus Complaints & Reviews

On 13 jan 2018,
I booked a ticket from vishakapatnam to jagdalpur and chose the a. C luxury bus provided by the osrtc. The bus got cancelled and i had no other option to reach jagdalpur because i had to a continuous journey. Me and few other people who booked the same bua had a quarrel with the conductor. Somehow i managed to get on the non ac bus paying regular charfes and sat behind the bus driver all night without sleeping, that uncomfortable it was. Now when i am asking for refund they say the bus was not cancelled and blame it all on me. I have called them 5 times and every time i have to explain the same scenario for 10 mins. Even the bau conductor told that this happens all the time since they started ac buses. But now redbus and osrtc raising their hands and putting whole balme on me as if the bus wasn't cancelled and i missed it. I also gave an advice to check with other passengers who had booked the bus ticket on the same date but still no reply or refund.

Ticket no - tk[protected]
Pnr no[protected]

This complaint is against refund required for below mentioned ticket -
Trip Id: TM2T28602961
Bus Operator: VRL
Customer: Ayaz Ali (39 Years)
Date & Time of Journey:[protected] | 11.16 PM)

Because of email (please find attached email copy) which I received from red bus care on[protected].38AM which states that VRL bus was cancelled by the operator. I saw that email at 5PM in the evening. After that to confirm what it is about I've contacted customer care. While talking to him, he told me that when your phone is not reachable we send bus cancellation information in email. I told him to confirm with bus operator. After some time he told that bus operator cancelled their service and they didn't provide alternate options. He told me to book another ticket and take the refund from VRL counter. I confirmed with him twice and requested him to connect me with his senior team members but he disconnected the call after keeping me on hold for more than 10 min. I made another call to customer care and he also confirmed the same thing.

After that I booked another ticket for the same time, same journey and same person (please find attached ticket details for reference). After doing that at the time of journey I got a call from VRL travels and they told me that bus was not cancelled. I thought what the hell. I booked another ticket after confirming it with customer care and he is saying bus was not cancelled. I've sent email to support just after that (please find attached email copy).

Because of the miscommunication I had booked another ticket by paying 2-3 hundred extra on actual amount.

I've raised the complaint asking who is going to refund 1680/- rs for that cancelled journey. I know it's because of red bus customer support miscommunication all mess happen.

They took 2-3 days for investigation and after that they told me that it was not their mistake and it was done by me. First I got frustated with all these. She told me that you've raised bus cancellation request on the portal and because of that you received that email. But I asked her I did that 3 days before and that was for another bus which was from PUNE-BHARUCH. She was not listening to me at all and told me that they can't issue the refund. I asked her simple thing if I did that 3 days before then that email should have been came on 25th JAN itself. Even though if by mistake I've raised the request but before booking another ticket I've called customer care to clarify on those but they said that bus operator cancelled the service. If they've properly checked and confirmed with bus operator I shoudn't have booked another ticket and I would have travel into that bus. But she is not accepting it at all and was trying to impose her decision on me.

I think consumer forum will help me in this regard. If we get all call recordings which I've done 28th and rest of the thing I've in email. If they go through all those carefully then things will get sorted out and I'll on the wining side. It just that RED BUS customer support service is not accepting that mistake is done on their end and don't wanted to initiate the refund.

My self vijay shukla i have booked hotel in agroha lodge in ujjain in 25 to 26 jan.2018. A. C room. I have booked. Inside room no towel is inside no soap provided. When i ask for water, so hotel management provide me a go ground floor ro is fiited take water by self. A. C is also not working. I didn, t get a good facility. I wan, t refund my money. My voucher id t181p5125635. & my booking id htlb2b3wvvx6g. And that is not a hotel in house they making 7 to 8 room for bussiness.

Ticket no.:tm[protected]
Mumbai to hubli
Amount :737/-
Date of journey : 19.01.2018
Pnr no. :[protected]
Service provider - gobus

Its been a long time my cancellation amount is not credited 2 my account. I request u 2 go through tis complaint & take necessary steps 4 resolving tis problem. Not happy with ur response. Completely disappointing.

I have been asking for a refund since 29 january 2018 for the booked ticket: 31 january 2018 by following the procedure stated in the website but there is no reply either from the email or the cancellation ticket redbus website.
I ask your pardon in helping me retrieve my refund and i choose redbus because of its cancellable ticket policy stated in their business policy. It would be unethical if they do not conduct what has been said in their policy.

Ticket no. : tm2h92909597
Journey from kakinada to vishapatnam
Amount to be refunded :700/-
Date of journey : 18.01.2018
Service category : metro luxury a/c
Pnr no. : 71703377
Uid number : 6116

Sir, its been a long time my cancellation amount is not credited to my paytm account... I request you to go through this complaint and take necessary steps for resolving this problem...
'thanking you sir,
T manikyala rao
[protected]

I have booked ticket on[protected]. Actually when i called bus operater to know the status of he told me that bus is running on this since last 15 days. Even thogh red bus is books ticket for same.
I have applied for refund but till date there is no progress.
I am very upset. Hey guys tell is there any forum where we can raise our complain. Because i dont have faith in red bus.

I have booked a bus from pune to bangalore in rebus.com for srs travels redbus gave me tracking location and timing as 6 pm bus the srs travels guy called me and told that the bus was at 5.25 pm only and they are leaving because i am not at bus station at 5.30 pm and the message from srs travels came very late after the departure time. There is no time for me to reach the bus station on time. So what should i do and whom i should blame for the missing of my bus. You can see the proofs for the below screen shots.

Today i have booked an online ticket for aurangabad to mumbai on dolphin travels, through redbus. After completing payment cycle on payment gateway there was message displayed on screen"we are sorry. Your ticket could not be generated successfully. Your money..." same message has also been received by sms.
Misguided by the message i have booked another ticket. Later on after verification it was noticed that there were 2 tickets booked by me (Pnr no.70774013 &[protected], for same person on same bus, due to erroneous message from your system.
Up on cancellation of the 2nd ticket only 50% of fare has been refunded to me. Hence please arrange to refund balance amount rs 649+ immediately, since it is purely their mistake.

Last week we were at kodaikanal and we book bus tickets by redbus agent named stc travels stated at kodaikanal. As we reach to kodaikanal from ooty, the owner of stc travels named munnabhai came to us and said that he is coming from stc travels and he will drop you to your booked hotel so we get in his car. Than he drive us to his office and forced us to take a sight seeing paln of his travels at high rate. Same time we are offered at low price, so we said him that we will tell you after disscussion. He told us that he is giving free lift to drop us at hotel. When we take onther party's plan than he came to our hotel and use abuse words. He make us forced to pay 300 rs as fare. We are not worried about money but he make us insulted at our hotel and disturb us at our journy.

My self vinay shukla i have concern regarding hotel service. Yesterday i have book hotel for 3 people in bhopal for 6 hours. From redbus website. I pay 454. Hotel name is pisals in malviynagar bhopal and i booked non ac room. Inside room wash room very bad smell is coming inside toilet. Bed also coming too much smell. I have requested to hotel staff please change the room. They ignore my request. Again after i request to hotel staff please change the room again he say to me please adjust you have take room only 6 hours if you stay more than 6 hours then i change the room. I have send a pic of wash room. My booking i'd is htlb2b7ujbjvr
Voucher i'd. T182q6181458. Please refund my money because i didn't get a service.

Hi Team, I have booked the tickets from Hyderabad to Shirdi (travel date on 22-Dec-2017) and then Shirdi to Hyderabad (travel date on 23-Dec-2017). However, we waited the fro 5 hours on 22-Dec-2017 for the bus and it didn't show up. Then next day we called redBus and the customer care confirmed that the bus was cancelled. We have been told that we will get the refund in next 15 days and it's been more than that now. And since we didn't go to Shirdi, we have been told by customer care officer that the Shirdi to Hyderabad ticket will be refunded. Every time, we call up redBus and we only get information that the ticket have been created and it will be resolved in next working day. We didn't get any email about our refund status and we don't have any hope of getting our money back. redBus customer care is the most pathetic customer care in the world and we will tell everyone not to book any ticket anymore in redBus. Please help us getting the refund back. Thank you, Ravi Soni Phone number: [protected] Email ID: [protected]@hotmail.com Booking Details: Booking email ID: mahima.[protected]@gmail.com Booking phone no: [protected] Hyderabad - Shirdi PNR: TS[protected]PWYK/69412/SPL SHIRDI 02 Shirdi - Hyderabad PNR: SVRH65682-SVR 909A

I have booked a ticket from redbus on 2nd jan from kolhapur to bangalore from vaibhav travels. On 31st dec. I have got message from vaibhav travels that bus got cancelled. I called redbus immediately for this. They registered this and said that refund will be made in 2 days. It has been 25 days i have not got any refund. I have been calling them for 25 days and they are saying they tried calling vaibhav travels and they are not picking up calls and give us one day time we will refund your money. Due to which i faced lots of problem. It is the responsibility of redbus to arrange refund irrespective of the fact that bus operator are responding or not.
I ask for my refund and compensation of my loss because of this and request to cease license of this kind of mediator between bus operator and consumer.

Hello,
I'm Pawan Kalyan,
Recently I cancelled a ticket in red bus and by mistakenly selected redbus wallet.
So please kindly inform me that transfer my money in the wallet to bank account.

Details are provided below.

TKT NO 72065545, Name:Pavan kalyan, TIRUPATHI-RAJAMAHENDRAVARAM, SRVC NO:2756/TPT-RJMD Seats:18, 17 FARE:1495.0, DOJ-25-Jan-2018, 06:30 PM, TIRUPATHI, UID-5711. Ph:[protected] WWW.APSRTCONLINE.IN
redBus TIN: TM2U16308542.

Thanks in advance.

My query number is 2985527. I have sent mail many times asking for a reply, but there is no reply from them, sending a automated email alone., which we could not reply. I tried calling them but cal could not be connected. Please refund my amount. My trip id is[protected].
Payment of rs.800. Please treat this complaint in higher priority., and refund my money asap. If not you will force me to file a complaint....

Have already raised ticket for red bus tm2c44485008 here is the ticket no but have not received proper reply from them, i booked ticket in red bus, on 13th jan, bus were not reach the boarding point at correct time, i had the gps in my phone i checked it was coming in tambaram and we were waiting in pallavaram, due to crowd of pongal the bus left with us, and i called the operator phone was switched off, they dint called me also, when i called to customer service there is no response from them, having one year baby with us that was very frustrating for us i paid 2, 000 i asked for refund but now they are try to cheat the money, there is no mistake from my side, these guys are cheating us, worst customer service just transferring the call from one to one and kept hold for more than half an hour can you anyone help me please?

I booked two tickets (Tin: tm2j[protected] from kalpetta to karunagappally in kallada travels for 17/1/18 through redbus mobile app with my registered mobile no [protected]. At the time of booking i gave mobile number [protected] (Of 1st passenger). On 17th noon, kallada travel agent contacted passenger 1 and informed that the bus has been cancelled and will be getting the refund within 3 to 4 days. I contacted redbus customer care and informed the same. They also tried to contact the bus operator but failed and advised me to book another ticket and promised that i will be getting the refund within 3 to 4 days. I booked two tickets in a1 travels through redbus and completed the journey. Since i didnt received the refund till 22/01/18, i contacted the customer care and they offered that i will get a solution at the end of the day. Again i contacted them on 23/01/18 and asked for the refund. The customer care agent is telling that she is unable to contact the bus operator and without getting a confirmation from the bus operator, they can not refund my money. So they promised me again that i will get a solution at the end of the day. But from 17/1/18 to 23/1/18, how the redbus officials are unable to contact the bus operator is a mystery. Now all these deadlines are over and i am still waiting for the refund. Please do the needful to get my refund amount of rs 1597/-

Regarding redbus ticket - tm[protected]

I have not taken a trip in bus as per schedule due to issue happed in maharashtra on that day and the bus got cancelled from redbus team end. The amount of rs.1495 has not refunded to my a/c.

Even i have dropped a email and call to redbus team also i have send one more followup email, but not got any reply from them.

Please check and do the needful!!

Regards,
Suraj rajput

I had a ticket to bangalore. The bus left me and went off. They provided false number. I tried calling but there was no response. Later the concerned bus driver called me and said that they passed from the pickup point and then he said me to arrive at the next stop and then when i reached he had gone from there too. He was being rude. I called to the office but they didn't respond. I had an urgent work and this is so bad. I even requested him to wait but he refused to. Journey details; bus no: ar 01 j 6422, service no : d — up, driver contect no :srinivas bhat —[protected]

Shivshahi bus from pune to latur was cancelled on 17 oct 2017. So i raised a complaint regarding bus was cancelled so give my ticket money back but i didn't receive my money from redbus yet. So please refund my ticket money asap.

Please take it seriously, u cant do this with your customers, you should follow some business profession. I already sent you 3-4 times mail against this, thsi will my last mail. I will wait for 7 days max and if i dont get a solution and my money i'll lodge a complain against redbus in the consumer court, so please do the needful.

Ticket no: tkb[protected]
Name :- akash gutte
Bus :- shivshahi (Pune-latur)
Issue :- refund issue