Red Bus Complaints & Reviews

I was booking the ticket with for my journey from pune to byndoor for 7 feb, 2017 sugama tourists and i was in payment page
For booking tickets for 3 passengers. I initiated the payment of
2443rs. The app was showing 'request cannot be processed due to problem with operator' error.

I thought this is some genuine error and i have not taken the screenshot of the error message. If i knew that this would happen
Next, i would have surely taken screenshot to make a compliant!
I trusted this app that the ticket booking won't happen and continued booking my bus ticket with srs. I booked tickets for 3
Passengers t. I made a payment of 2883rs. For the same.
I got the ticket from srs as the ticket is confirmed and got the confirmation at 10.34pm.
2 minutes later, i got the ticket confirmation from redbus that my sugama tickets is confirmed at 10.36pm.
How this would happen when the ticket booking is cancelled, your ticket is booked without your consent?
I have attached the whatsapp confirmation message confirming the ticket is booked with srs at 10.34pm and with sugama at
10.36pm.

I had raised customer query for the same and all response i got from the customer care was to share the screenshot of the error. I had shared the ticket details, the payment deductions screenshots at 10:32pm and 10:34pm and requested them to resolve the issue.

The customer care didnt acknowledge any of my requests and didnt resolved my issue. After 1 week of follow up, the sent an email saying the ticket booking was normal and there urno error and this is your resolution.

I tried replying this and also tried contacting [protected]@redbus.in, but there is no response.

Sir/ma'am,

I make created ticket from kota to jaipur on 7th feb, 2018 for 9:00pm.

When i received ticket immediately i recieved call from shrinath travel agancy. He told me, "the bus for which you booked ticket is already cancelled, you have to go by other bus", and he offered me bus which will be on 11:30pm.

But i have to go early that's why i booked ticket for 9:00pm. So i told him, i don't want to go so late. If you have other bus service on about same time, then it will be ok. But he denied for same.

So this not my fault, if bus was cancelled, ticket should not be created, why travel agency informed after created ticket, same bus should not be shown at the time of creation ticket in app.

So that i could not traveled by that bus due to travel agency's fault, and i have to create ticket again and traveled by other bus service.

After that i dropped mail to red bus to refund but they are saying, travel agency is telling bus was not cancelled, while i have audio recording of same call with travel agency.

This is gap of communication between travel agency and redbus/phonepe.
App should be updated as per bus services of travel agencies.

I had to suffer because of your fault, i told him "please think why i got tickets from other service for same time same day. What can i do if agency is lying."

But red bus is not refunding my amount, please help me.

Thanks
Hemant soni
[protected]

Hello team,

I have booked the purple bus from basmath - pune on[protected].

But today i received a call from nanded office that your bus has been cancelled and i have checked online the bus is not cancelled.

Please escalate this issue with purple service.

Please find my below ticket:

*redbus mticket*

Please present this mticket at the time of boarding.
Route: *basmath* to *pune*
Ticket no: tm[protected]
Pnr: *71088503*
Travels: *prasanna purple*
Departure: *09:30 pm feb 10, 2018*
Seat numbers: *15*
Original fare: rs.863.0
Redbus discounted fare: rs.849.7
You saved: rs.13.3

Boarding point: *shrinath travels, basmat*
Landmark: shrinath travels, basmat
Address: shrinath travels, basmat
*boarding point contact: [protected], 234120*
Prasanna purple customer care:[protected]/1/2/3/4

Dear team,

Refund amount of my failed transaction is not credited in my account even though it is given on mail by redbus team that amount will be credited within 7 working days. Also, there is no revert on my follow up mails.
On-call support guy named
Amol alange said the transaction is initiated but he isn't giving confirmation on the same.

I booked a bus in red bus.in on 6th of february from sathi pallu 507303 to hyderabad, telangana. But the bus got broke down and i was forced to buy another ticket in another bus service for my travel that to in worst hours after 11 pm. And even after raising a complaint with red bus, the website people are not providing me a refund for the worst experience i have gone.

Bus is worst and is not worth the ticket pricing. I have booked three tickets from hyderabad to belgaum, date of travel: 8-2-2018. Passengers before our seats started drinking and we have informed driver about this. Driver said drinking is not allowed in the bus and kept quiet. We asked him to go and stop it. He says, he is the driver and he can't stop it. Bus no. Is ar01h5212 boarded at 7:20pm at miyapur, hyderabad

Srs travels - karaikudi to bangalore

Trip ref: tm2a10380548
Supposed date of travel 30: jan 2018

Bus cancelled by srs travels and called up to let us know on morning of day of travel
- despite booking 3 weeks ago for a senior member of family. Some # alternate arrangement offered
- i was asked to redbus booking portal for a full refund

Called up redbus 3 times since then, and it has been 10 days now, and all i get back from redbus support agents is
"our concerned department looking into it, will revert back within end of day"
It looks like their end-of-day is forever, and i have not received a refund or any revert whatsoever till now!!

What a # experience with redbus and srs travels.. What used to be a once very good service, redbus is now fast becoming a crappy totally undependable place to make any booking..

Pnr no: ts[protected]ljot/246009/coimbatore
I received a mail from red bus
Your ticket has been cancelled successfully and we have initiated the process to refund rs 250 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tm2p50691534
From: coimbatore
To: chennai
Date of journey: 21/01/2018
Travels: city travels
Bus type: non a/c seater/sleeper (2+1)
Boarding time: 09:15 pm
No of seats: 1
Seat number: 12
Till now there is no refund of money to my account.

The PG reference number is 43761478
trip id[protected].
the refund amount of Rs.496/- has already processed on 28th January 2018
But till now it is not cradited to my account,
Phone no-[protected]
And also submitted bank statement to redbus by email.
Your a/c no. XXXXXXXX2672 is debited for Rs. 496.00 on[protected]:31:51 (UPI Ref no[protected].

My self vijay shukla i have booked hotel in agroha lodge in ujjain in 25 to 26 jan.2018. A. C room. I have booked. Inside room no towel is inside no soap provided. When i ask for water, so hotel management provide me a go ground floor ro is fiited take water by self. A. C is also not working. I didn, t get a good facility. I wan, t refund my money. My voucher id t181p5125635. & my booking id htlb2b3wvvx6g.in room no network it's to conjusted. When i compliant to red bus they denied to my request. I have attached screen shot of red bus reply. Why red bus not helping the customer.

I was travelling with sea bird bus - ka 01aa 2509 on 4th feb, from belagavi to bengaluru, via hubli.

Bus breakdown near davangere and there was no alternate transport provided by sea bird. We were left shivering in cold night.

I had to arrange my own transport.

Ticket no - tm3592649

Please check if travel company refunds customer in case of bus breakdown as it heavily adds to travelers inconvenience.

I have booked a ticket from red bus on[protected] from indore to bhopal booking time 11 am approx. showing a message after payment error in tickets and payment was done but ticket number not allotted that's why i have booked 2 more tickets in same bus and same time by chartered bus service then i have came a message from red bus your ticket process and payment done but i have booked tickets from chartered bus service.

transaction id - Txn [protected] 9077400
amount 770/-
mobile number [protected]

www.redbus.in

REDBUS is a fake and defaulter website so please don't book ticket from this site.

Dear. Subramanian,

Your ticket has been cancelled successfully and we have initiated the process to refund rs 690 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tm2j64237828
From: chennai
To: surandai
Date of journey: 27/01/2018
Travels: sri krishna travels
Bus type: non a/c seater/sleeper (2+1)
Boarding time: 08:35 pm
No of seats: 1
Seat number: lb3

Best regards,
—
Team redbus

Hi team,
I have booked ticket for chandigarh to taranagar ticket no. Is tm[protected] and pnr no. Tngre[protected]. My pickup point as per tickect was sector 43 but there was no bus of this route. I had spoke to your customer care and they given me number of rajasthan roadways helpline no. But that too was of helpline no. Of jaipur. Further your customer care againt said to stay over there and bus conductor will contact me but i have not received any call. I have lot of trouble and also unable to catch bus. I want my refund of the ticket. My contact no. Is [protected] and mail i'd akandoi. [protected]@gmail.com

I booked a ticket from Chennai to Bangalore on 8/1/2018 in Kallada G4 travels through Red Bus but the service got cancelled that day and it has been nearly a month now that i have been asking red bus customer care for refunds but hav not got refund yet.

Every time i talk to the customer care they say it will be refunded in 5 workings days. But i haven't got any!

I am soo much irritated with this. Do not book tickets with Red Bus. They dont value their customer!

I booked a ticket for two from Siliguri to Kolkata for 2/2/2018 after the payment was made I Realised the date booked was 1/2/2018. I immediately called the company's customer service located in Kolkata who informed me that I couldn't get a refund neither they could modify for 2nd Feb 2018.I had to book another ticket for 2nd Feb but I would like a clarification from the redbus why can't they simply modify my booking and change for the next day it was a genuine mistake from my side and I acknowledge that but I was not asking for refund but to change the travel date which redbus customer service denied. What would the company do regarding this they could charge a cancellation or modifications fee but to simply say it's non refundable does really make me feel sad that my hard earned money has gone for a company that boast about giving excellent customer service and outstanding travel service.
Hope redbus management handles it more appropriately and does something regarding their date modification .

I had booked a bus with redbus for travel on jan15th from chennai to palani. Travels name is sri sst. We got to know from travels that bus got cancelled due to mechanical problem. But as per red bus the travel is still on. Informed red bus immediately but no action from red bus. The ticket is still not refunded.

I had also raised complaint with redbus. Complaint # 2906828.

No action yet. The ticket is still not refunded

On 13 jan 2018,
I booked a ticket from vishakapatnam to jagdalpur and chose the a. C luxury bus provided by the osrtc. The bus got cancelled and i had no other option to reach jagdalpur because i had to a continuous journey. Me and few other people who booked the same bua had a quarrel with the conductor. Somehow i managed to get on the non ac bus paying regular charfes and sat behind the bus driver all night without sleeping, that uncomfortable it was. Now when i am asking for refund they say the bus was not cancelled and blame it all on me. I have called them 5 times and every time i have to explain the same scenario for 10 mins. Even the bau conductor told that this happens all the time since they started ac buses. But now redbus and osrtc raising their hands and putting whole balme on me as if the bus wasn't cancelled and i missed it. I also gave an advice to check with other passengers who had booked the bus ticket on the same date but still no reply or refund.

Ticket no - tk[protected]
Pnr no[protected]

This complaint is against refund required for below mentioned ticket -
Trip Id: TM2T28602961
Bus Operator: VRL
Customer: Ayaz Ali (39 Years)
Date & Time of Journey:[protected] | 11.16 PM)

Because of email (please find attached email copy) which I received from red bus care on[protected].38AM which states that VRL bus was cancelled by the operator. I saw that email at 5PM in the evening. After that to confirm what it is about I've contacted customer care. While talking to him, he told me that when your phone is not reachable we send bus cancellation information in email. I told him to confirm with bus operator. After some time he told that bus operator cancelled their service and they didn't provide alternate options. He told me to book another ticket and take the refund from VRL counter. I confirmed with him twice and requested him to connect me with his senior team members but he disconnected the call after keeping me on hold for more than 10 min. I made another call to customer care and he also confirmed the same thing.

After that I booked another ticket for the same time, same journey and same person (please find attached ticket details for reference). After doing that at the time of journey I got a call from VRL travels and they told me that bus was not cancelled. I thought what the hell. I booked another ticket after confirming it with customer care and he is saying bus was not cancelled. I've sent email to support just after that (please find attached email copy).

Because of the miscommunication I had booked another ticket by paying 2-3 hundred extra on actual amount.

I've raised the complaint asking who is going to refund 1680/- rs for that cancelled journey. I know it's because of red bus customer support miscommunication all mess happen.

They took 2-3 days for investigation and after that they told me that it was not their mistake and it was done by me. First I got frustated with all these. She told me that you've raised bus cancellation request on the portal and because of that you received that email. But I asked her I did that 3 days before and that was for another bus which was from PUNE-BHARUCH. She was not listening to me at all and told me that they can't issue the refund. I asked her simple thing if I did that 3 days before then that email should have been came on 25th JAN itself. Even though if by mistake I've raised the request but before booking another ticket I've called customer care to clarify on those but they said that bus operator cancelled the service. If they've properly checked and confirmed with bus operator I shoudn't have booked another ticket and I would have travel into that bus. But she is not accepting it at all and was trying to impose her decision on me.

I think consumer forum will help me in this regard. If we get all call recordings which I've done 28th and rest of the thing I've in email. If they go through all those carefully then things will get sorted out and I'll on the wining side. It just that RED BUS customer support service is not accepting that mistake is done on their end and don't wanted to initiate the refund.

My self vijay shukla i have booked hotel in agroha lodge in ujjain in 25 to 26 jan.2018. A. C room. I have booked. Inside room no towel is inside no soap provided. When i ask for water, so hotel management provide me a go ground floor ro is fiited take water by self. A. C is also not working. I didn, t get a good facility. I wan, t refund my money. My voucher id t181p5125635. & my booking id htlb2b3wvvx6g. And that is not a hotel in house they making 7 to 8 room for bussiness.