Red Bus Complaints & Reviews

Ticket no. - tk4u27978389 booked in march. Bus was cancelled at the last moment and no alternative provided. I initiated a complaint vide ticket id - 976475 and have been following up for the refund for the past 10 months and utter rubbish response from their end.
Each time i contact the customer care, i have to explain the whole scenario for 10minutes. Fraudster service is the exact word for them

On 7-1-2018 i booked a bus ticket (From chennai to tiruchendur) via redbus.in. Ticket booking failed but amount (Rs: 839/- (Actual fare rs:759.10+processing fee: 79.90) was deducted from my debit card (Rupay:[protected]).
The deducted amount is not refunded yet.. This is worst response from leading company.. I tried their customer care number but they keep telling that the amount was refunded already.. But i didn't received any amount in my account yet.. It has been 2 wks already since the amount was deducted. Pls refund my money as soon as possible.

I booked a bus ticket for journey to bhubaneswar from kolkata in srikunja travels on 07.01.2018. On previous day (06.01.2018), i received an sms from red bus mentioning that the bus has been canceled on that day and therefore the ticket is canceled. No alternate arrangement was provided by red bus. I had to book another bus in greenline service for returning to bhubaneswar from kolkata on 07.01.2018. When i lodged a complaint in redbus, i received an email on 07.01.2018 (Ref. No. 2830567) stating that issue has been resolved and i will get another email.in order to resolve the issue, i lodged another complaint (Ref. No. 2844658) i called red bus executive on 09.01.2018. But unfortunately, the issue is not received yet and i have not received the refund till date.

Being a frequent customer of red bus, we expect professionalism from the service provider.

Hello team,

Regarding redbus ticket - tm[protected]

We have not taken a trip in bus as per schedule due to issue in mumbai on that day and the bus got cancelled from redbus team end. The amount of rs.384 has not refunded to my a/c.

Even i have dropped a email to redbus team also i have send one more followup email, but not got any reply from them.

Please check and do the needful.

Regards,
Nithyanandan. S

Hello sir... I am arvind singh from bahraich... On 18dec 2017 i had booked a ticket on redbus with registered mobile number [protected]... Due to some inconvinience the ticket was not booked but the amount of rs 825.20 was debited from my dbs bank account... I contacted redbus but they told me that they didnt receive the money but as per bank records money was debited to redbus with transaction id[protected]... It is more than 1 month and i contacted bank and redbus several times but still my problem is not resolved... Plzz resolve my issue asap.
Thank you
Arvind singh
[protected]

I booked my bus ticket by redbus on 10 dec 2017 (Ticket number (Tin): tkd[protected] from chennai to srivilliputtur for dated 10 december 2017 that tckt amount was 877.75/- rs. And cancelled it on 10 december (Tracking number is [protected].)

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

Iam pasting the mail which i got from redbus after cancellation.

— original message —
From: [protected]@redbus.in
Sent: monday, december 18, 2017 6:25 pm
To: [protected]@lucastvs.co.in
Subject: thank you for writing to redbus[protected]
Ref:_00d281kzya._5000izlqhq:ref

Dear veyilmuthu,

Thank you for writing to redbus. We have registered your query with below
Details. Please quote the reference number for any future correspondence
Regarding this query

Reference number: 2656228
Issue type: bus cancellation
Category: initiate bus cancellation

We are working on the resolution and will come back to you shortly.
Warm regards
Redbus support team

Hi,

I have booked three tickets in red bus with corresponding gender. But they consider booker gender for remaining.in my case i have two females and one gender. I mentioned myself and my wife travel together and for my grand mother i booked different sheet. But in the system they consider all ticket as male. So i request red bus to change the gender as female for my grand mother.
But they told me to cancel the ticket. And it will take only 10%.

Here also they have worst logic. I cancelled only one ticket but they charged for three tickets. I mean i booked three tickets for 2400. So each ticket 800. So in my case the detect amount would be 80 rupees. But they detect 240 rupees and extra 30 rupees.

I have raised my concern to red bus. They simply closed my issue without resolving it. I send mail again but they are not responded.

Thanks,
Chandru

I had booked bus tickets for my mother and brother with redbus, details of which are appended.

Journey from sulthan bathery to thiruvananthapuram
Date of journey : september 28, 2017
Ticket no: tkaa48527742
Pnr no: ts[protected]sktp/53847/ar travels devarshola - tvm
No. Of passengers :2
Seat nos. L8, l9
Booking amount : 2097.90

The particular trip was cancelled by the bus operator as the bus had broken down. They informed that redbus would initiate the refund. Even after repeated requests and complaints, the issue remains unresolved, that is, refund has not been made.

Hello team,

Bus operator: kaleswari travels
Book via redbus
Boarding point : pune (Opp :jhangir hospital)
Dropping point : hyderabad (Gachibowli)
Date of journey : 10/12/2017
Boarding time: 11:00pm
Pnr no : klsr457680-hyd-non/ac 002

It's for my redbus ticket booking on dec 10th 2017 from pune to hyderabad. After that i received a call from bus operator the bus is cancelled. On the same date reported the issue to your call center and ticket number is tkd[protected].

I followed up on this ticket more than 7 times but every time they are saying we are checking and let u know after 24 hours. Please help me for the above

Thanks®ards
Subba rao
[protected]
[protected]

I booked my bus ticket redbus on 2 January 2018 (ticket no: TM[protected])from Chennai to Pudukkottai for dated 3 January 2018 that ticket amount was 518/- rupees and Hebron transport cancelled my ticket because of bus mechanical breakdown ( tracking number is[protected]

But my problem is still I have not received my refund amount in my bank account and in received in cancellation sms you mentioned that it will return in 10 days ) for your reference I am forwarding to your sms with in the mail.

Why they are not refunding my amount and I request please refund my money . Please response as soon as possible

I booked Prasannna purple bus ticket ticket from Mumbai to Pune via red bus app and wasn't informed about the delay it will cause.After waiting for 20 min, I called to enquire then I was told the bus might take an hour to reach and irlt was bus assistant's fault as to why I was not informed and later on when I enquired the bus assistant he blamed it on other employees .I had to wait for 1 hour and 45 minutes in hot afternoon.I am highly disappointed with the service and will be reaching my destination late at night.

Yr red bus no mp 04 pa 1043, running on route no. Sr-4 at bhopal is running in horrible condition, its engine needs complete overhaul on urgent basis as it is generating heavy thick black smoke continuously and the bus has become a dark black smoke generating machine, heavily polluting the entire route during its movement.
Hope that the complaint will be attended on urgent basis to avoid excessive pollution being generated by the said bus.

Shirdi to bhopal (Bus cancelled)
Pnr no: ts[protected]scqn
Date of journey: 2 jan 2018
Travel: verma travels
No. Of seats: l1, l2, l3, l4
Ticket amount: 4600 (Approx)

Spoke 5 times with executives of red bus call center and every time they said we will send the status and refund, it is in process. These executives always asked us to give feedback on their services. But now the 10 days gone, i didn't get single mail from red bus about my ticket refund.

I have booked three bus ticket no. Tm[protected] for journey from ahmednagar to mumbai on 02..01.2018 and same is confirmed vide pnr 31240932/361010/[protected]. Payment was made by axis bank - credit card no xx9543 of rs. 1110.00 on 02.01.2018 which was debited to my account but due to protest (At bhima-koregaon, between ahmednagar and poona) all buses were canceled and journey was not done.
So it is requested to refund rs 1100 on same account.
Contact-[protected]

We booked two tickets from hyderabad to rajahmundry on 10/01/2018. Probably we suppose to go on 11/1/2018 but by mistakenly we booked the tickets on 10/1/2018. That's the reason we canceled the tickets. Ticket no: tv[protected]. The amount will be refunded by mistake in the wallet. That was really my mistake then please send the amount to our bank account. I hope you will understand our problem. Thanking you sir.
You're sri ram reddy

I have booked two ticket online from red bus site travel from baroda to nasik on 6 jan 2017, but neeta travel bus was not came on time, arrival time was 8.45 pm, but still it will nt came upto 10.45, i have cancelled ticke by informing on tol free number same day the detail are follows

Ticket no. Tm[protected]
Pnr no.69690490

Ticket no — tm[protected]
Pnr no. — 69792995

Complain no 2834176 & 2834196
Please give feedback on mobile no -[protected]

My name is heera lal i booked hotel in satna m. P. Hotel name hotel shivam. Room wash room very dirty cable is not working. My room number is 107. I not get good service or and compliant this regarding issue. Booking i'd number htlb2bvthn6ue. Name heeralal. Voucher i'd t[protected]. My contact number is [protected]. Second thing your executive call me why you not call me same day when you check in. So, first i already informed to hotel staff to clean the wash room so hotel staff say to me saff hi toh. Cable is also not work. Toilet is not clean, in toilet very bad smell is coming. Red bus hotel not helping me. I wan. T refund. I have attached a pic.

On 2 Jan i have booked a ticket from Redbus site and due to riots in Ahmednagar bus get cancelled from the boarding point.
So bus operator told all passengers ticket amount get refunded by online from u booked a ticket. so for this i have send mail/request to the redbus support on 2Jan 2018 but till date no updates from the redbus and money is also not refunded .
When i called support every day they told within 24hrs money get refunded.

Redbus Complaint ref no. 2799442
Ticket ID :: TM[protected]

I booked my bus ticket by redbus on 29th december 2071 (Ticket number (Tin): tkdr46124458 from tirupathi to bangalore for dated 16 january 2018 that tckt amount was 340/- rs. And cancelled it on 1st january.

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that your ticket has been cancelled successfully and we have initiated the process to refund rs 307 to you.
(For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

Iam pasting the mail which i got from redbus after cancellation

Dear. Kousalya,

Your ticket has been cancelled successfully and we have initiated the process to refund rs 307 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tkdr46124458
From: tirupati
To: bangalore
Date of journey: 16/01/2018
Travels: apsrtc
Bus type: ultra deluxe
Boarding time: 11:45 pm
No of seats: 1
Seat number: 22

Best regards,
—
Team redbus

Hello team,

Myself mahesh (Reg mobile : [protected])

It's for my redbus ticket booking on 2nd january from gulbarga to mumbai. The bus operator cancelled his bus due to some violence issues across the highway and pune - mumbai area. I got the message and bus operator returned his bus from same city and dropped us at starting point itself. On the same date as have reported the issue to your call center and ticket number is 2796407.

I followed up on this ticket 3 times but everytime they are saying it is under process and no further progress. Bus operator has return other passenger money who paid in cash and my bad that i booked ticket via redbus and you guys are simply delaying the process.

I have bus cancellation message from redbus too. Hence process my refund at the earliest to my paytm wallet linked with [protected] on priority.