Red Bus Complaints & Reviews

Our seat number was changed by the conductor without our consent... No lights in the cabin... Also people were sleeping in the passage... No space to walk... And also we were not picked from the pickup address... We had to travel to some other location using the mini transport van provided by the mr travels india office in surat... Also the bus is late by around 2. 5 hours... Also the bus driver stopped the bus for dinner at around 12. 30 am ie midnight... Also in rs 2210 *2 = 4420, we could easily get a luxirious bus to travel... Instead the bus was comparble to some low standard buses... Also the bus contained some big parcels lying on the passage all around creating difficulty to walk

Bus operator: universal
Book via redbus
Boarding point : chennai (Guindy near indian bank)
Dropping point : thirunallar
Date of journey : 24/12/2017
Boarding time: 10:35pm

Bus never reached the boarding point till 12.15am (25/12/2017) and i went back to my home.

Raised the refund complaint with redbus (Reference#2717501) on 25/12/2017 1.15 am but still refund has not been given. Called redbus customercare 5-6 times over the past 4days but they always say that it has been escalated to universal travels and would be resolved by end of the day.

Please look into it on priority.

I had booked to & from ticket in redbus, and i cancelled the same on 10th dec 2017, total charges rs.3213/- from that rs.1200/- i got credited, balance rs.1404/- not yet received no response for email and no answer for my calls.
I had sent email from 14th dec 2017 and i received the reply as resolved, when i check the status in online it shows payment processed by bank, but still now i haven't received and i asked redbus customer care help to get resolve the issue. But nobody care for my email.

Sir,
I had purchased a ticket from redbus.in for my father in law, but due to certain personal problems the travel plan had to be cancelled. I tried to cancel the ticket online but it could not get cancelled. After that i called the customer care and told about my problem. He said that it is due to some technical error. I was assured by the customer care executive that the ticket will be cancelled and refund would be given to me within 24 hours. I was given a complain id: 2672833. I had also written an email to [protected]@redbus.in stating my problem and had asked to refund my amount, for which i was given the complain id: 2672756.
Ticket id: tkd[protected]
I had requested for ticket cancellation and refund 4 days before the travel date but till date i have not received the refund.
I would be very thankful to you if you could kindly look into the matter and help me get the refund.

My name is ankur bhatt i am a resident of himachal pradesh and i work at delhi in india post payments bank.
I usually do my travels through volvo from delhi to dharamsala.
The incident about which i am complaining about is of 26 dec 2017.

I booked my ticket for delhi to dharamshala and back on dec 19 through red bus app as details mentioned below.

But i really felt that everybody is here to make money by making fool of customers let me take you through my nightmare.

First complaint.

Delhi to dharamsala travel date 22/12/17 by confirmation, redbus ticket - tkde20509578

Bus operator: laxmi holidays.

I booked my ticket for delhi to dharamsala but they dropped me at kangra at 7 am which is 17 kms away from my home and asked me to go by some other bus and. Us rather than going on it's mentioned route went to birr, baijnath

Second complaint
Dharamshala to delhi travel date 26/12/17

Confirmation no. Redbus ticket - tkde56958260

Bus operator i booked was laxmi holidays.

1) they changed my bus and provided me a low grade bus with pathetic seats, no water, no leg room, no blankets and it was chilling cold inside bus i have to take off my jacket to cover my legs and shivered in cold for entire night.

2) i booked laxmi holidays bus they message me the bus will be from waheguru operator and finally the bus was of some bharat travel the timing was 7 30 and bus departed at 8 15.

3) they send me an sms of bus no 6864 and the actual number was 6844.

4) i spent 1500 plus bucks for this pathetic experience

The quality of bus bad it was sounding like a truck.

5) the driver was talking on phone while driving.

6) there was no music or video player inside the bus.

7) the bus attender charged me 10 bucks for my luggage handling.

Being form dharamshala i know
Quality of laxmi buses... I really experienced a total emotional and mental harrasement

I want you take strict action against laxmi travelers.

They are playing with the customers lives, emotions and prestige.

From

Ankur bhatt

Sr mgr scale 3

India post payment bank

[protected]

I booked a seat in indian travels bus for 27th december from hyderabad to mumbai (5:30pm). I didnt recieve any bus details prior to my journey. I logged in to app and checked for bus details at 5pm however app showed the bus is in mumbai location. Not received the bus details so how can i get into bus. Tried reaching the redbus customer care and the reply i received was good bye from the toll free number. Put my problem in redbuschatbot also, it also gave the location as mumbai.

Finally complained the same redbus through email. These guys replied stating that operator confirmed the timely departure of the bus without doing proper investigation.

Because of their intelligent chatboat, customercare, email etc.. I am deeply hurt with this behavior. I cancelled my trip on 27th and booked from other site for 28th.

Message to redbus : if you dont know the value of customers and their money, please leave the business so that people like me will not suffer in future.

I have tried to cancel my ticket, called their customer care several times and their behaviour was like i was disturbing them. They told me due to technical glitches it will take time to cancel my ticket and i will get 70% refund. Now the date of trip has passed and i am yet to get a confirmation.
Red bus is a fraud and this company will be totally be shut.

Hi,
I've booked ac sleeper on dec 19, 2017 but at midnight the driver asked us to board another seater bus. When i asked they said speak to the srs office or red bus regarding this. At last they were telling bus is failure and same some set of peoples were transferred from sleeper to seater bus near salem. To fill the seats they played a drama and spoiled our full night sleep.

And nowadays they started cheating innocent peoples like this. If we ask any question they are behaving very rude. Kindly take a necessary action on this.

Srs travels - py01ck8217
Kulasekhram - bangalore srs volvo.

I book a bus ticket in red bus website on 27th december 2017from vizag to hyderabad. I gave boarding point at kurmanapalem they give report time 8:30 pm and i reached the stop on exact time but the bus is not came.
I contact the travel agency nd red bus but both the numbers r wrong.
I wait there up to 11:50. There is no response from the travel agency. They gave incorrect number.
I faced mental harassment...
Meghana travels is the agency name

Hi, I have booked ticket PNR no: TS[protected]VFWY/6234803/OTT - 123 (sleeper) on date 27/12/2017 by selecting options Hyderabad to Eluru. But I came to know this bus was dropped Eluru by pass which is far 6km from city. How the passenger travel to Eluru city early morning that too women. When I gave dropping position Eluru it should mention dropping point is Eluru by pass, then i couldn't book this bus and choose other bus operator. This is totally misleading information what it is showing onweb site. When I called to redbus customer care people they are arguing with me its complete responsible of bus operator only. I am requesting to refund complete amount to me.

Hello,

I had book a force 13 seater for shirdi with a full payment in advance.

To my surprise it was a winger which i had received. With no help from redbus on sunday morning, i had no option but procced with the trip. Causing 90 min delay due to the hiccup and chain of vendors talking to each other.

Further, the vehicle that was provided was in such a condition that i doubted if we would travel safely. (Pics attached)

The middle seat was moving head when applying breaks as one was the bolt was off from the base.

This was a pathetic service from redbus. I am expecting a refund for the same.

Original complaint with pics : https://www.consumercomplaints.in/redbus-tourist-vehicle-c1818367

Hello,

I had book a Force 13 seater for Shirdi with a full payment in advance.

To my surprise it was a winger which I had received. With no help from redbus on Sunday morning, I had no option but procced with the trip. Causing 90 Min delay due to the hiccup and chain of vendors talking to each other.

Further, the vehicle that was provided was in such a condition that I doubted if we would travel safely.(pics attached)

The middle seat was moving head when applying breaks as one was the bolt was off from the base.

This was a pathetic service from redbus. I am expecting a refund for the same.

I booked ticket kallada travels (Suresh kallada) from hosur to chennai 3.30 p. M bus on travel date 27 th dec 2017. But bus got breakdown at hosur itself. Wait till 6.00p. M they didn't provide alter arrangements. My 2.6 years child also accompany with me. After 6 o clock, i don't wish to travel because of reach chennai late night which is not advisable. So i need my ticket amount refund, else i will complaint in consumer court. Redbus mticket
Please present this mticket at the time of boarding.
Route: hosur to chennai
Ticket no: tkdm16581842
Pnr: ored1987538-bangalore to chennai sleeper.2pm
Travels: kallada travels (Suresh kallada)
Departure: 03:30 pm dec 26, 2017
Seat numbers: 2lb
Total fare paid: rs.852.6
Boarding point: opp. Bus stand hosur
Landmark: n/a
Address:[protected]kallada, opp. Bus stand, janani hotel,[protected], [protected]
Boarding point contact: n/a
Kallada travels (Suresh kallada) customer care: [protected]

Hi,

I had booked the ticket from goa to hyderabad dated 25th december 2017 from "red bus" website. After booking, i got the ticket confirmation message in which there was a contact number of bus agency (Dhanunjaya bus).
On the day of travel i tried that number so many times but sometimes number was out of range, sometime no one picked my call etc.
As per the message, boarding point was (Panjim near ktc bus stand)...

Hi team,

I have booked a bus ticket in redbus mobile application. The ticket is from bangalore to goa and the travel date is 29/12/2017. Ticket id is tkd[protected]. Due to some plan change i want to cancel my travel tickets. I called to redbus customer care on 16/12/2/017 but they told that amount is not refundable as per cancellation policy.

While i booked the tickets we checked the cancellation policy and it was not mentioned that amount is not refundable in their mobile application policies. Please find the attached screenshot. When we raised the same concern with redbus team they denied to accept their mistake in mobile application and responded that the cancellation policy is mentioned in e-ticket issued after booking the ticket. Before booking the tickets they showed one policy while issuing the ticket they are enforcing another policies. You can check the attached screenshots for your reference.

Now a days its very common to cancel tickets with cancellation charges. I have given around 15 days prior notice to cancel my tickets but they are not refunding the amount back. How come they expect their customers to loose their 100% amount without travelling or using their services. It is so unfair to charge 100% from the customer and giving irresponsible answers to their queries.

I request akosha team to take this issues to concerned authorities and solve this problem. I hope your team can solve this problem and stand besides customers.

Thanks & regards,
Arun,
[protected].

I made a booking from pune to vapi and the seat allotted to me was already provided to someone else. I was asked to cooperate and wait till i was allocated the seat. There were other seats with the same issue. So i lost 1 hour sorting out all the problems plua 1 hour till a seat was allocated to me. This is really frustrating service by redbus and paulo travels.

Today i went through a very painful and unfortunate incident of not being able to travel even after doing the booking and even after being present at the spot 30 minutes earlier to the scheduled departure.

That's because i had by mistake booked a female passenger seat.

It is my mistake i didn't notice that it was ladies seat.

But having said this, the bus operator should also have informed me about...

Hi there, pnr#[protected]. As i'm first time customer using your service through app. I booked ticket bus# rj19-pb-3378 (Shreenath travels) bus was so dirty. The quality was so worst, didn't clean seats. You can clearly see dirt coming out of seats. How come you mention it iso 9001 certification??? Even bus operator was so rude including staff. Apart from that staff stops every city (Highway points) for earning extra money to ride local peoples other than reservation customer. It was hardly to move around. It feels like going in mumbai local train!!! What's point to book reservation seat & paying extra. Also random people travels with you, what's security of your luggage & safety. Please contact me & do some action.

I dr. D. Kothandan booked tickets having ticket no ticket no: tkcw17116743 and pnr no pnr no: ts[protected]drhl/63436/nshk srhd bng on 16/dec/2017 through red bus from shiridi to bangalore, at last movement message came the bus was cancelled and said me they will refund money, but they have not even arranged another bus for us. My family members suffered a lot. But still they have not refund my money back..
I would request to you to take action on red bus to refund money and make a justice for me.
Ticket booked through red bus

I am herewith sending the mails from red bus
Dear kothandan,

We regret to inform you that your bus vastavika tours and travels from shirdi to bangalore for journey on 12/16/2017 9:30:00 am with tin tkcw17116743 has been cancelled.
Our customer care will call you shortly for arranging an alternative or refunding the amount as per your inputs.
Thank you for choosing redbus!
Best regards,
Your friends at redbus.
Dear kothandan,

We regret to inform you that your bus vastavika tours and travels from shirdi to bangalore on 12/16/2017 9:30:00 am has been cancelled by the bus operator.

We have initiated a refund for this tin tkcw17116743
Refund amount: rs. 3995
Refund initiation date: 12/16/2017 9:12:27 pm
Expected refund date: 12/23/2017 9:12:27 pm

Thank you for choosing redbus!

Best regards,
Your friends at redbus

Dear kothandan,

We regret to inform you that your bus vastavika tours and travels from shirdi to bangalore for journey on 12/16/2017 9:30:00 am with tin tkcw17116743 has been cancelled.
Our customer care will call you shortly for arranging an alternative or refunding the amount as per your inputs.
Thank you for choosing redbus!
Best regards,
Your friends at redbus.

Feedback redbus [protected]@redbus.in via amazonses.com

Dec 16 (7 days ago)


To me


Dear kothandan,

We regret to inform you that your bus vastavika tours and travels from shirdi to bangalore on 12/16/2017 9:30:00 am has been cancelled by the bus operator.

We have initiated a refund for this tin tkcw17116743
Refund amount: rs. 3995
Refund initiation date: 12/16/2017 9:12:27 pm
Expected refund date: 12/23/2017 9:12:27 pm

Thank you for choosing redbus!

Best regards,
Your friends at redbus.

I dr. G. Ramaiah booked my bus ticket by redbus on 15 dec 2017 (Ticket number (Tin): tkda45558905 from shiridi to bangalore for dated 17 dec 2017 that tckt was cancelled it on 15 dec 2017 (Booking trip id for this ticket is[protected]

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

I am herewith enclosed the mail which i got from redbus after cancellation.
Dear. Ramaiah,

Your ticket has been cancelled successfully and we have initiated the process to refund rs 4420 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tkda45558905
From: shirdi
To: bangalore
Date of journey: 17/12/2017
Travels: vrl travels
Bus type: non a/c seater/sleeper (2+1)
Boarding time: 04:00 pm
No of seats: 4
Seat number: 9, 10, 11, 12

Best regards,
—
Team redbus


Support redbus [protected]@redbus.in via amazonses.com

Dec 16 (7 days ago)