Red Bus Complaints & Reviews

I had booked bus tickets for my mother and brother with redbus, details of which are appended.

Journey from sulthan bathery to thiruvananthapuram
Date of journey : september 28, 2017
Ticket no: tkaa48527742
Pnr no: ts[protected]sktp/53847/ar travels devarshola - tvm
No. Of passengers :2
Seat nos. L8, l9
Booking amount : 2097.90

The particular trip was cancelled by the bus operator as the bus had broken down. They informed that redbus would initiate the refund. Even after repeated requests and complaints, the issue remains unresolved, that is, refund has not been made.

Hello team,

Bus operator: kaleswari travels
Book via redbus
Boarding point : pune (Opp :jhangir hospital)
Dropping point : hyderabad (Gachibowli)
Date of journey : 10/12/2017
Boarding time: 11:00pm
Pnr no : klsr457680-hyd-non/ac 002

It's for my redbus ticket booking on dec 10th 2017 from pune to hyderabad. After that i received a call from bus operator the bus is cancelled. On the same date reported the issue to your call center and ticket number is tkd[protected].

I followed up on this ticket more than 7 times but every time they are saying we are checking and let u know after 24 hours. Please help me for the above

Thanks®ards
Subba rao
[protected]
[protected]

I booked my bus ticket redbus on 2 January 2018 (ticket no: TM[protected])from Chennai to Pudukkottai for dated 3 January 2018 that ticket amount was 518/- rupees and Hebron transport cancelled my ticket because of bus mechanical breakdown ( tracking number is[protected]

But my problem is still I have not received my refund amount in my bank account and in received in cancellation sms you mentioned that it will return in 10 days ) for your reference I am forwarding to your sms with in the mail.

Why they are not refunding my amount and I request please refund my money . Please response as soon as possible

I booked Prasannna purple bus ticket ticket from Mumbai to Pune via red bus app and wasn't informed about the delay it will cause.After waiting for 20 min, I called to enquire then I was told the bus might take an hour to reach and irlt was bus assistant's fault as to why I was not informed and later on when I enquired the bus assistant he blamed it on other employees .I had to wait for 1 hour and 45 minutes in hot afternoon.I am highly disappointed with the service and will be reaching my destination late at night.

Yr red bus no mp 04 pa 1043, running on route no. Sr-4 at bhopal is running in horrible condition, its engine needs complete overhaul on urgent basis as it is generating heavy thick black smoke continuously and the bus has become a dark black smoke generating machine, heavily polluting the entire route during its movement.
Hope that the complaint will be attended on urgent basis to avoid excessive pollution being generated by the said bus.

Shirdi to bhopal (Bus cancelled)
Pnr no: ts[protected]scqn
Date of journey: 2 jan 2018
Travel: verma travels
No. Of seats: l1, l2, l3, l4
Ticket amount: 4600 (Approx)

Spoke 5 times with executives of red bus call center and every time they said we will send the status and refund, it is in process. These executives always asked us to give feedback on their services. But now the 10 days gone, i didn't get single mail from red bus about my ticket refund.

I have booked three bus ticket no. Tm[protected] for journey from ahmednagar to mumbai on 02..01.2018 and same is confirmed vide pnr 31240932/361010/[protected]. Payment was made by axis bank - credit card no xx9543 of rs. 1110.00 on 02.01.2018 which was debited to my account but due to protest (At bhima-koregaon, between ahmednagar and poona) all buses were canceled and journey was not done.
So it is requested to refund rs 1100 on same account.
Contact-[protected]

We booked two tickets from hyderabad to rajahmundry on 10/01/2018. Probably we suppose to go on 11/1/2018 but by mistakenly we booked the tickets on 10/1/2018. That's the reason we canceled the tickets. Ticket no: tv[protected]. The amount will be refunded by mistake in the wallet. That was really my mistake then please send the amount to our bank account. I hope you will understand our problem. Thanking you sir.
You're sri ram reddy

I have booked two ticket online from red bus site travel from baroda to nasik on 6 jan 2017, but neeta travel bus was not came on time, arrival time was 8.45 pm, but still it will nt came upto 10.45, i have cancelled ticke by informing on tol free number same day the detail are follows

Ticket no. Tm[protected]
Pnr no.69690490

Ticket no — tm[protected]
Pnr no. — 69792995

Complain no 2834176 & 2834196
Please give feedback on mobile no -[protected]

My name is heera lal i booked hotel in satna m. P. Hotel name hotel shivam. Room wash room very dirty cable is not working. My room number is 107. I not get good service or and compliant this regarding issue. Booking i'd number htlb2bvthn6ue. Name heeralal. Voucher i'd t[protected]. My contact number is [protected]. Second thing your executive call me why you not call me same day when you check in. So, first i already informed to hotel staff to clean the wash room so hotel staff say to me saff hi toh. Cable is also not work. Toilet is not clean, in toilet very bad smell is coming. Red bus hotel not helping me. I wan. T refund. I have attached a pic.

On 2 Jan i have booked a ticket from Redbus site and due to riots in Ahmednagar bus get cancelled from the boarding point.
So bus operator told all passengers ticket amount get refunded by online from u booked a ticket. so for this i have send mail/request to the redbus support on 2Jan 2018 but till date no updates from the redbus and money is also not refunded .
When i called support every day they told within 24hrs money get refunded.

Redbus Complaint ref no. 2799442
Ticket ID :: TM[protected]

I booked my bus ticket by redbus on 29th december 2071 (Ticket number (Tin): tkdr46124458 from tirupathi to bangalore for dated 16 january 2018 that tckt amount was 340/- rs. And cancelled it on 1st january.

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that your ticket has been cancelled successfully and we have initiated the process to refund rs 307 to you.
(For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

Iam pasting the mail which i got from redbus after cancellation

Dear. Kousalya,

Your ticket has been cancelled successfully and we have initiated the process to refund rs 307 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tkdr46124458
From: tirupati
To: bangalore
Date of journey: 16/01/2018
Travels: apsrtc
Bus type: ultra deluxe
Boarding time: 11:45 pm
No of seats: 1
Seat number: 22

Best regards,
—
Team redbus

Hello team,

Myself mahesh (Reg mobile : [protected])

It's for my redbus ticket booking on 2nd january from gulbarga to mumbai. The bus operator cancelled his bus due to some violence issues across the highway and pune - mumbai area. I got the message and bus operator returned his bus from same city and dropped us at starting point itself. On the same date as have reported the issue to your call center and ticket number is 2796407.

I followed up on this ticket 3 times but everytime they are saying it is under process and no further progress. Bus operator has return other passenger money who paid in cash and my bad that i booked ticket via redbus and you guys are simply delaying the process.

I have bus cancellation message from redbus too. Hence process my refund at the earliest to my paytm wallet linked with [protected] on priority.

Hi team,
I have booked a ticket from redbus for pune to baroda ac sleeper for my wife to travel.
Travel operator - gujarat travels
At the end moment, the operator came with non ac sleeper [bus was in very bad condition] and rudely told my wife that, ac bus got cancelled, that's the only bus at this time now, if you want to board or cancel and get refund. As she has to travel in urgency, so she boarded the bus.
Bus quality was so bad, that since the time she boarded the bus, she got headache due to loud noise of bus parts/windows.
And when she asked bus staff to stop the bus somewhere near to hotel for bathroom, bus staff rudely denied. She was alone travelling and got panicked and fell into serious frustration. After asking continuously to bus staff to stop for bathroom, they just gave fake assurance without even understanding the seriousness of problem.

I am deeply regretting to avail the bus services from redbus specially from gujrat travels, when my wife had to face a lot due to ruthless and unsupportive behaviour of staff.

Hi,
I had booked a ticket for two through redbus app for bus journey on jan 1, 2018 from bangalore to hyderabad. On dec 27, 2017 i recieved an sms (Screenshot attached) stating that my bus ticket with given pnr has been cancelled. And no refunds have been done for the cancelled ticket yet.

I have tried lodging complaint through the app and also tried talking to the customer care. And the only result so far is i get system generated emails for my request ticket creation and closure without any resolution being provided.

Also while talking to the customer care, he told that they had confirmed with the bus operator that the bus had not been cancelled.in that case how is possible that i get the sms with my pnr number that the bus has been cancelled. When i told him about the sms i was asked to send a mail to [protected]@redbus.in with the screenshot attached. As mentioned above there had been no satisfactory response to the mail (Only the system generated mail was recieved).

If bus had not been cancelled how is it that i receive that sms with the correct pnr number. Either the bus had been cancelled or there is a serious system flaw.

I would like to get my money back with proper explanation or there is no way i am trusting redbus for my future reservations.

My ticket details:
Pnr: d28czcgf
Ticket number: tkdf98869935
Boarding pt.: marathahalli, airtel 4g (Bangalore)
Boarding time: 20:30
Amount: ₹3100

Hi this is raheel i have booked ticket on 22 dec at durga travels through red bus app. I have cal to driver at 4pm on that day he told me there is a maintenance problem bus was cancelled. After 5mins i got a sms regarding bus cancellation. I have complaint to red bus customer care on 23 dec regarding refunding of amount, customer care executive assure me with in 24 hrs amount will be refund. I have waited for 3days still amount not refund,...

I renjith booked my bus ticket by redbus on 24 dec 2017 (Ticket number (Tin): tkd93720870 from pune to bangalore for dated 24 dec 2017, unfortunately bus got cancelled and same has been confirmed by the service provider over call/message on same date.

My problem is that still i have not received the refund amount in my bank account yet and over call redbus representative informed me that i will get refund/confirmation within 24 hrs an its been 11 days and havent recieved my amount/confirmation.

My request is to please refund my money.

Bus tickets for three was booked on 25th nov 2017 for journey from kolhapur to mumbai with ticket number tkcn34281544 and pnr : 67788843 for neeta travels bus departing at 09:45 pm. Date of journey was 04.01.2018. I had received confirmation of the ticket on my email id (Ganesh. [protected]@gmail.com). Complete payment was also done during booking.
However, when boarding, the reservation was denied as the pnr was not available at the neeta database. Also the seats reserved were allocated to others.

I booked a nonac sleeper ticket worth rs.1018 for 2 people in red bus from trichy to chennai for travel dated 12th nov 2017, however at the last minute the bus operator (Srs travels) called me and stated that the nonac sleep bus is cancelled due to some mechanical problem and asked me to ask alternate bus to red bus and if red bus can't provide a bus then ask red bus to initiate cancellation so that you will get the full refund. I informed the same to red bus and raised a complaint on dec 12th for same and red bus promised to refund the amount within 7 working days however its almost a month time now and still i have not received any refund. Whenever i call the customer care they keep my call on hold for a while and then disconnects. Such a poor customer service from such a reputed company and i have called about 5 times but everytime same thing happened which really frustrates and why do the hell i have to call u people and waste my time for asking my own money.. Help me how to proceed further? Can i raise a case again? Or what do i need to do to get my money back?

Attached screenshot of my call log.

Ticket id: tkd[protected]
Pnr:ts[protected]knnu/20922884/sayalkudi-chennai sleeper/seater
Travel date dec 12

Case details:
Redbus case reference number : 2604854
Redbus case registered date: 12th dec 2017

I booked a ac sleeper ticket worth 1650 for 2 people in red bus from bangalore to chennai for travel dated 30th nov 2017, however at the last minute the bus operator (Asian express) called me and stated that the ac sleep bus is cancelled due to less seat occupancy and asked me to board volvo semi sleeper bus which was 1100 for 2 people which i refused as i'm not comfortable with semi sleeper. The bus operator told he can then refund the entire amount and asked my account details. I informed the same to red bus and raised a complaint on nov 30th for same and booked alternate bus for my travel. Red bus promised to refund the amount within 7 working days however its almost a months time now and still i have not received any refund. Whenever i call the customer care they keep my call on hold for a while and then disconnects. Such a poor customer service from such a reputed company. I request you to help me how to proceed further? Can i raise a case? Or what do i need to do to get my money back?

Ticket id: tkck12573675
Pnr: ts[protected]cswn
Travel date nov 30

First case:
Redbus case reference number : 2503632
Redbus case registered date: 20th dec 2017

Second case:
Redbus case reference number : 2812429
Redbus case registered date: 4th jan 2018