Red Bus Complaints & Reviews

I dr. G. Ramaiah booked my bus ticket by redbus on 15 dec 2017 (Ticket number (Tin): tkda45558905 from shiridi to bangalore for dated 17 dec 2017 that tckt was cancelled it on 15 dec 2017 (Booking trip id for this ticket is[protected]

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

I am herewith enclosed the mail which i got from redbus after cancellation.
Dear. Ramaiah,

Your ticket has been cancelled successfully and we have initiated the process to refund rs 4420 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tkda45558905
From: shirdi
To: bangalore
Date of journey: 17/12/2017
Travels: vrl travels
Bus type: non a/c seater/sleeper (2+1)
Boarding time: 04:00 pm
No of seats: 4
Seat number: 9, 10, 11, 12

Best regards,
—
Team redbus


Support redbus [protected]@redbus.in via amazonses.com

Dec 16 (7 days ago)

I dr. D. Kothandan booked tickets having ticket no ticket no: tkcw17116743 and pnr no pnr no: ts[protected]drhl/63436/nshk srhd bng on 16/dec/2017 through red bus from shiridi to bangalore, at last movement message came the bus was cancelled and said me they will refund money, but they have not even arranged another bus for us. My family members suffered a lot. But still they have not refund my money back..
I would request to you to take action on red bus to refund money and make a justice for me.
Ticket booked through red bus

I am herewith sending the mails from red bus

Dear kothandan,

We regret to inform you that your bus vastavika tours and travels from shirdi to bangalore for journey on 12/16/2017 9:30:00 am with tin tkcw17116743 has been cancelled.
Our customer care will call you shortly for arranging an alternative or refunding the amount as per your inputs.
Thank you for choosing redbus!
Best regards,
Your friends at redbus.

Feedback redbus [protected]@redbus.in via amazonses.com

Dec 16 (7 days ago)


To me


Dear kothandan,

We regret to inform you that your bus vastavika tours and travels from shirdi to bangalore on 12/16/2017 9:30:00 am has been cancelled by the bus operator.

We have initiated a refund for this tin tkcw17116743
Refund amount: rs. 3995
Refund initiation date: 12/16/2017 9:12:27 pm
Expected refund date: 12/23/2017 9:12:27 pm

Thank you for choosing redbus!

Best regards,
Your friends at redbus.

Hi, i am trying to do a partial cancellation of my bus ticket - 1 ticket out of 4 tickets but redbus has denied every though we still have 4 & 10 days days to travel 25th dec 2017 & 29th dec (To & fro) even though the operator was ready (Srs) when i called them directly.

This is a very poor customer service from red bus - worst service

Please provide partial cancellation service and refund for the same.

Hello

I had booked ticket from red bus on[protected] for[protected] for ahmedabad to mithapur and my ticket number tkdf21733293.

I am trying to cancelled my tiket from yesterday morning but not able to cancel due to there system issue.

So today contact them for the same they give reason your bus operator is not give refund after 9:45 pm[protected] and i had already
Try to cancelled my ticket from[protected] ticket not canceled due to there system issue.

When i am trying to cancel ticket its gives error please contact our customer service number [protected].
I also trying there customer care number no one respond me.

Thanks
Hitendra

I had booked an outstation trip but cancelled next day. Trip was on 22nd i cancelled on 15th. I mailed them about cancellation as they requested. Inspite of calling multiple times, the cancellation is not done and i got trip details on 21st. This is very disappointing. I have called around 20 times and their customer support is not at all responding properly. Nobody picks, i have to try 10 times to connect.

I have booked ticket from pune to mumbai through red bus on 16th dec. Boarding time was 4.41 am and bus didn't come till 5.50 am, i called all available operators number multiple times but no one picked my call. So i called red bus customer care and they said we are canceling your ticket and initiating refund. However its been 6 days and there is no refund. Whenever i call red bus customer care, they say will update you in 24 hrs however nobody gives any update anytime. This is pure cheating. I was suppose to go mumbai for job interview and because of them i have lost an opportunity. Now they are not refunding my money.
Ticket:TKDA98675179

I b. Avinash booked a ticket through red bus from hyderabad to mumbai on 09/dec/2017, at last movement the bus was cancelled and said me they will refund my money back, they have not even arranged another bus to me. It is has been almost 14 days but still they have not refund my money back. I missed my job interview on 10/dec/2017 in which i missed my opportunity for my career.
I would request to you to take action on red bus and make a justice for me.
Ticket booked through red bus
Aditya tours and travels
Pnr no:d2f5deux
Ticket no:tkd[protected]
Seat no: 20, 19

I booked a bus tkt from hyd to chirala on nov 13th in redbus app, at boarding time the bus was cancelled they arranged a/c bus, but i am unable to travel on that a/c bus bcoz of personal problem in winter season. I didn't travel on that day, i called to travel operated and informed that i didn't want to travel on a/c bus. After that they said tkt was cancelled and the money will refund to u within 3-4days. Till now i didn't receive any refund. I spoke to redbus customer 5-6times but no use of it.

Have booked two seats in sai rk travels on 06.12.2017 as my journey was on date 10.12.2017 from hyderabad to machilipatnam through red bus online. I got the bus cancellation message from sai rk travels, and i a have raised complaint to redbus, ref no. Is 2669218. Yet amount not got credited to my account. I kindly request you to take necessary steps to refund my amount.

Ticket no. Tkcz40613246

Dear. Prabhakaran t s,

Your ticket has been cancelled successfully and we have initiated the process to refund rs 785 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tkcp85678817
From: chennai
To: thiruvarur
Date of journey: 28/11/2017
Travels: srm transports
Bus type: volvo a/c semi sleeper (2+2)
Boarding time: 10:40 pm
No of seats: 2
Seat number: 17, 18

Best regards,
Team redbus
{}

Still not received the refund money..

Like to put complaint against driver and assistance, against the subject bkg detail, at darvad they had board a group of 16 passenger without reservation, all the passenger were under drunk state, paying card /smoking and loudly speaking, some of those sleep on footway space blocked. I placed complaint to driver and assistance but they didn't respond, again at the dropping point we were drop one km away to juinagar stop from as per our bkg our actual dropping point was lp nerul. We have spend additional rs150 for auto. Driver and assistance speak louder and getting heat argument with us.. Pls take necessary action.
I m aslo filing a complaint with transport and consumer authority against grievance.

I booked a ticket 2 weeks back and after that I got a call from bus operator that the bus is cancelled.I didnt get my refund back its been 2 weeks now.Every time I call customer care they either put my call on hold or they say I will get refund by the end of day.Really disappointing stuff.I will never ever book any tickets from Red Bus.More over they are behaving like it is my problem to and they are demanding prove of ticket cancellation.As it is a holiday season and the bus fares are also high so I cannot even book another ticket as I didnt get any refund.Please try to do the needful

Dear sir, i booked ticket pnr[protected] my schedule pick up was from zadeshwar, bharuch11.30pm, but the bus won't stop at zadeshwar and left without picking me up from flyover, i was waiting at that point for 2 hours, trying to contact at office and bus operator but no one answering my call. Need refund of my ticket money, kindly please take action and suggest me what to do. Also i registered one more complaint on the same day of losing my bus travel ref no-2650458. Also i am very upset because of red bus poor response on my complaint, need quick action upon the same issues.

I have booked ONE seat in AEON Connect travels on 28.11.2017 as my journey was on date 30.11.2017 from Hosur to Coimbatore through red bus online.I got the Bus cancellation message from Aeon Connect, also i got a communication from redbus customer care executive, and ia have raised complaint to redbus, ref no.is 2499622. Yet amount not got credited to my account. I Kindly request you to take necessary steps to refund my amount.

Ticket No.TKCR59526163

Thanks,
Rajadurai.
[protected]@gmail.com

I had travelled by bullet bus on[protected] from hanumangarh to delhi, my details are:
Ticket no: tkd[protected], pnr no:[protected]
My concerns are, which will help you to make future improvements:
1. No water bottle was provided by the bus conductor, but it was supplied only to those passengers who had asked for this same. I support the understanding is: one bottle is provided to all the passengers (As this was done when i travelled from delhi to hanumangarh on 12th dec. By same bullet bus).
2. There were flies in the bus, for which conduct should take care of.
Serious issue:
I noticed driver of the bus was using cell phone for major portion of journey which is very dangerous, as he is driving a extra large vehicle and constant use of cell phone diverts attention and this can lead to serious issue. I suppose use of cell phone should not be allowed.

Please look into this.

Regards
Inder jit mohindra

Hello sir, my self bipin mishra ihave concern regarding red bus hotel service. I have book one hotel in bilaspur name of hotel is hotel sharda booking i'd is ti[protected]. When check in room room is too smell. Pillow is not clean, washroom is dirty. Wall is dirty with gutka and panmasala pick. And no bucket in washroom ihave requested to 4 times then he provide me bucket. E and room what ibooked is deluxe air cooling room. I have paid 532 online to red bus. I have enclosed a pic of hotel room. I wan, t refund my money.

My redbus account details:

Registered num: [protected]
Registered email : ranjithkumar. [protected]@gmail.com

I have made a recharge for rs.399 for my mobile number [protected] on december 4, 5:25pm. I have done two trnasactions on december 4...

One is december 4 morning 8:09am — for this, the recharge got failed and i received the refund instantly.

The other one is december 4 evening 5:25pm — for this transaction i got only the redbus wallet refund... I paid 150 using my redbus wallet and remaining 249 from paytm wallet.

After payment the recharge was failed and the amount 150 has refunded to my redbus wallet and in my paytm wallet i did not got any refund so far...

The next day, i contacted redbus customer care and they said redbus did not receive money from paytm and they asked me to approach paytm customer care.

I sent a query to paytm care, they replied that the transaction was sucessfull and the merchant received the money.

What should i do now, if both are not taking responsibility for my money?!!

Paytm is asking for a confirmation from the merchant that money not received... Send me the required details or detailed confirmation so that i can approach paytm further.

I have attached the paytm's response along with this email.. Refer it and help me regarding.

Always iam facing issues with redbus. And iam keep on waiting for refund every time i use your service!!

Hating redbus!!

Daily iam contacting customer care they are also taking the complaint but i didin't get any response till today. But every complaint is resolved then and there without any reply to me... I dont know how and why!!

I have tried this recharge many times in my account but every time it got failed and the refund received every time.. But on last time on december 4 5:25pm it failed again and refund not received!!

Please do reply to customer complaints and take responsibility for the refund.
I had approached customer care many times they are taking complaints and asking me to wait for 48 hrs every time (Customer care person is marking the wrong transaction with my complaint so it gets closed automatically without my knowledge) and i also mailed redbus email support.. But still now no reply for my emails!

I had booked two seats (Sleeper) from nasik to vadodara in gsrtc bus through redbus for 24/11/2017. That take start from nasik to chanasma.

But said bus was cancelled & no alternate bus was provided.
By this way i lost my ticket fare rs.883.9.

So i request you to refund my ticket fare at earliest.
My details is as under.

Redbus ticket-tkck43299168.

Pnr no. G17751641

Doj 24/11/2017

From nasik to vadodara

Trip code 1700nskchmsl15

Class - sleeper
No. Of seat two

The ticket booked for 2 people from thirumamgalam to coimbatore whose reference id 378599 and whose transaction id +4311172 was cancelled prior to their journey in 30.10.16, but couldn't reach u through any customer care services for refund details.
The ticket was cancelled but the account we not refunded,
Regards,
Pragadeesh

Could you please follow up the request.

I booked tickets in redbus on nov 23. I received a message saying money is debited and the ticket is not issued. The ticket price was for rupees 1260.00. I called the customer care, they said there is a technical issue on their side and they will call after 24 hours.

After that, i did not receive any confirmation from them for the tickets.
On nov 24th the bus driver called me to board the bus. I said i did not receive any confirmation regarding this ticket.

I sent an email with all the information and i followed up with phone calls even though they said someone will call me within 24 hours. Nobody called and furthermore, i have to explain my situation to every customer service representative.

I am not sure how it will help me in complaining here. Today is dec 12 and so far only frustration is going on my side not able to get my money back.