Red Bus Complaints & Reviews

I booked a nonac sleeper ticket worth rs.1018 for 2 people in red bus from trichy to chennai for travel dated 12th nov 2017, however at the last minute the bus operator (Srs travels) called me and stated that the nonac sleep bus is cancelled due to some mechanical problem and asked me to ask alternate bus to red bus and if red bus can't provide a bus then ask red bus to initiate cancellation so that you will get the full refund. I informed the same to red bus and raised a complaint on dec 12th for same and red bus promised to refund the amount within 7 working days however its almost a month time now and still i have not received any refund. Whenever i call the customer care they keep my call on hold for a while and then disconnects. Such a poor customer service from such a reputed company and i have called about 5 times but everytime same thing happened which really frustrates and why do the hell i have to call u people and waste my time for asking my own money.. Help me how to proceed further? Can i raise a case again? Or what do i need to do to get my money back?

Attached screenshot of my call log.

Ticket id: tkd[protected]
Pnr:ts[protected]knnu/20922884/sayalkudi-chennai sleeper/seater
Travel date dec 12

Case details:
Redbus case reference number : 2604854
Redbus case registered date: 12th dec 2017

I booked a ac sleeper ticket worth 1650 for 2 people in red bus from bangalore to chennai for travel dated 30th nov 2017, however at the last minute the bus operator (Asian express) called me and stated that the ac sleep bus is cancelled due to less seat occupancy and asked me to board volvo semi sleeper bus which was 1100 for 2 people which i refused as i'm not comfortable with semi sleeper. The bus operator told he can then refund the entire amount and asked my account details. I informed the same to red bus and raised a complaint on nov 30th for same and booked alternate bus for my travel. Red bus promised to refund the amount within 7 working days however its almost a months time now and still i have not received any refund. Whenever i call the customer care they keep my call on hold for a while and then disconnects. Such a poor customer service from such a reputed company. I request you to help me how to proceed further? Can i raise a case? Or what do i need to do to get my money back?

Ticket id: tkck12573675
Pnr: ts[protected]cswn
Travel date nov 30

First case:
Redbus case reference number : 2503632
Redbus case registered date: 20th dec 2017

Second case:
Redbus case reference number : 2812429
Redbus case registered date: 4th jan 2018

I have cancelled mentioned booking id htlp9s5y5c on 15th dec, 4.13 pm but i could not able to find my refund till now. I was unable to cancel my booking through mobile app so i called red bus customer support and cancelled it over the call. The employee over the call clearly confirmed me twice and mentioned that i am eligible for the refund and asked me where could i require the refund amount and i mentioned him in the bank account itself.
They are not agreeing that i have made a call to cancel the bookings.

Dear concern,

I made two ticket bookings both amounting rupees 2358.00. On 28th december'2017 from redbus

On first try amount was debited from my account but ticket was not issued.
On second try bus ticket was confirmed

Ticket no: tkdq65273322
Pnr no: mdrn[protected]/sbd

But unfortunately bus was cancelled due to mechanical issues.

Few days back i have received one refund amount.

So, please let me know the status of the other refund.
For your reference,
I have got two transaction id and reference id.

1. Trans id[protected] reference id -[protected]
2. Trans id[protected] reference id -[protected]

Boooked an bus in redbus website which is ac service but the service provider provided me non ac service and they is no proper number to contact the bus service
Very very rude behaviour by driver and cleaner just scolded and closed the bus door on my face asked me to stay in bus or leave away
Call customer care but kept on hold no answer from them also.
They just dropped in middle of journey i took another transportation to reach my journey.

Redbus mticket
Please present this mticket at the time of boarding.
Route: pune to shirdi
Ticket no: tkdq37176340
Pnr: d22fyrkg
Travels: tirupati tourizum (Sai satabdi) travels, shirdi
Departure: 11:00 pm jan 1, 2018
Seat numbers: g, h
Original fare: rs.600.0
Redbus discounted fare: rs.510.0
You saved: rs.90.0boarding point: chandanagar bypass
Landmark: near police chowik
Address: opp police chowiki chandanagar bypass pune pin code :411014
Boarding point contact: [protected], [protected]
Tirupati tourizum (Sai satabdi) travels, shirdi customer care: [protected]
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Tkt no. Tkdh78706321
Operator : northern travels

I booked 2 tkts on 22 dec, waited fr mre than 1.30 hrs at the boarding point bus never reachd there. I called there customer care they suggested me to find another transport at 1.30am in that chilly night. I didnt take there services. Because of these unprofissional ppl i had to pay 5500 more and took ola to reach my destination. I havent got refund for the amount i paid to them for nothing. I call them nd everytime they come up with this issue has been escalated to the concern team wait for 24 hrs. I dont understnd if there is any concern team actually looking into the case or they are sleeping. It has been a physical and mental harrasment for more than 7 days now. I am thinking to take this matter to consumer forum now and claim for what all i had to go through. They never reply to emails either. I dont know what kind of pathetic service they are providing and after seeing so many complaints i am wondering how they survived till this long. The ppl sitting at the call centres are more like humanbots. They only know few words. Thid case has been escalated to concern team wait for 24 hrs. Each time i call i get the same reply. I had called more 5. Times since that night. Everytime i call they ask mei to call back after 24 hrs. Don’t i have better things to do in my life than calling these ppl everyday just to get my money back which i never used. They make me realise my mistake that i made by using there services. Below is the screenshot of the ola i had taken to reach to my destination since there bus had never turned up. Kindly check the time also at what time i hade taken that cab. I reached my boarding point by 11.30pm on 22 dec just to be on the safer side and managed to get a cab at 2.45am on 23dec. It was a sheer nightmare of more than 3 hrs. Who will pay me for all this?? I hope somebody will answer my questions atleast here because they never reply to your emails. Once they have got your money, they put you in their ignore list i believe. I am going to post it on there facebook and twitter also so that ppl can know about this kind of service by them and can take their decision wisely.

Provided me ticket and not send the bus to my pick up point and they even not provided me the bus details and driver also not intimated ticket has booked and taken 900rscost of ticket and i am going to complaint in consumer court please take my complaint against abhi bus this is from company in india and bpo peoples also riding on me please take my complaint sir
Thanks
M. Bhanu prakash [protected]

Our seat number was changed by the conductor without our consent... No lights in the cabin... Also people were sleeping in the passage... No space to walk... And also we were not picked from the pickup address... We had to travel to some other location using the mini transport van provided by the mr travels india office in surat... Also the bus is late by around 2. 5 hours... Also the bus driver stopped the bus for dinner at around 12. 30 am ie midnight... Also in rs 2210 *2 = 4420, we could easily get a luxirious bus to travel... Instead the bus was comparble to some low standard buses... Also the bus contained some big parcels lying on the passage all around creating difficulty to walk

Bus operator: universal
Book via redbus
Boarding point : chennai (Guindy near indian bank)
Dropping point : thirunallar
Date of journey : 24/12/2017
Boarding time: 10:35pm

Bus never reached the boarding point till 12.15am (25/12/2017) and i went back to my home.

Raised the refund complaint with redbus (Reference#2717501) on 25/12/2017 1.15 am but still refund has not been given. Called redbus customercare 5-6 times over the past 4days but they always say that it has been escalated to universal travels and would be resolved by end of the day.

Please look into it on priority.

I had booked to & from ticket in redbus, and i cancelled the same on 10th dec 2017, total charges rs.3213/- from that rs.1200/- i got credited, balance rs.1404/- not yet received no response for email and no answer for my calls.
I had sent email from 14th dec 2017 and i received the reply as resolved, when i check the status in online it shows payment processed by bank, but still now i haven't received and i asked redbus customer care help to get resolve the issue. But nobody care for my email.

Sir,
I had purchased a ticket from redbus.in for my father in law, but due to certain personal problems the travel plan had to be cancelled. I tried to cancel the ticket online but it could not get cancelled. After that i called the customer care and told about my problem. He said that it is due to some technical error. I was assured by the customer care executive that the ticket will be cancelled and refund would be given to me within 24 hours. I was given a complain id: 2672833. I had also written an email to [protected]@redbus.in stating my problem and had asked to refund my amount, for which i was given the complain id: 2672756.
Ticket id: tkd[protected]
I had requested for ticket cancellation and refund 4 days before the travel date but till date i have not received the refund.
I would be very thankful to you if you could kindly look into the matter and help me get the refund.

My name is ankur bhatt i am a resident of himachal pradesh and i work at delhi in india post payments bank.
I usually do my travels through volvo from delhi to dharamsala.
The incident about which i am complaining about is of 26 dec 2017.

I booked my ticket for delhi to dharamshala and back on dec 19 through red bus app as details mentioned below.

But i really felt that everybody is here to make money by making fool of customers let me take you through my nightmare.

First complaint.

Delhi to dharamsala travel date 22/12/17 by confirmation, redbus ticket - tkde20509578

Bus operator: laxmi holidays.

I booked my ticket for delhi to dharamsala but they dropped me at kangra at 7 am which is 17 kms away from my home and asked me to go by some other bus and. Us rather than going on it's mentioned route went to birr, baijnath

Second complaint
Dharamshala to delhi travel date 26/12/17

Confirmation no. Redbus ticket - tkde56958260

Bus operator i booked was laxmi holidays.

1) they changed my bus and provided me a low grade bus with pathetic seats, no water, no leg room, no blankets and it was chilling cold inside bus i have to take off my jacket to cover my legs and shivered in cold for entire night.

2) i booked laxmi holidays bus they message me the bus will be from waheguru operator and finally the bus was of some bharat travel the timing was 7 30 and bus departed at 8 15.

3) they send me an sms of bus no 6864 and the actual number was 6844.

4) i spent 1500 plus bucks for this pathetic experience

The quality of bus bad it was sounding like a truck.

5) the driver was talking on phone while driving.

6) there was no music or video player inside the bus.

7) the bus attender charged me 10 bucks for my luggage handling.

Being form dharamshala i know
Quality of laxmi buses... I really experienced a total emotional and mental harrasement

I want you take strict action against laxmi travelers.

They are playing with the customers lives, emotions and prestige.

From

Ankur bhatt

Sr mgr scale 3

India post payment bank

[protected]

I booked a seat in indian travels bus for 27th december from hyderabad to mumbai (5:30pm). I didnt recieve any bus details prior to my journey. I logged in to app and checked for bus details at 5pm however app showed the bus is in mumbai location. Not received the bus details so how can i get into bus. Tried reaching the redbus customer care and the reply i received was good bye from the toll free number. Put my problem in redbuschatbot also, it also gave the location as mumbai.

Finally complained the same redbus through email. These guys replied stating that operator confirmed the timely departure of the bus without doing proper investigation.

Because of their intelligent chatboat, customercare, email etc.. I am deeply hurt with this behavior. I cancelled my trip on 27th and booked from other site for 28th.

Message to redbus : if you dont know the value of customers and their money, please leave the business so that people like me will not suffer in future.

I have tried to cancel my ticket, called their customer care several times and their behaviour was like i was disturbing them. They told me due to technical glitches it will take time to cancel my ticket and i will get 70% refund. Now the date of trip has passed and i am yet to get a confirmation.
Red bus is a fraud and this company will be totally be shut.

Hi,
I've booked ac sleeper on dec 19, 2017 but at midnight the driver asked us to board another seater bus. When i asked they said speak to the srs office or red bus regarding this. At last they were telling bus is failure and same some set of peoples were transferred from sleeper to seater bus near salem. To fill the seats they played a drama and spoiled our full night sleep.

And nowadays they started cheating innocent peoples like this. If we ask any question they are behaving very rude. Kindly take a necessary action on this.

Srs travels - py01ck8217
Kulasekhram - bangalore srs volvo.

I book a bus ticket in red bus website on 27th december 2017from vizag to hyderabad. I gave boarding point at kurmanapalem they give report time 8:30 pm and i reached the stop on exact time but the bus is not came.
I contact the travel agency nd red bus but both the numbers r wrong.
I wait there up to 11:50. There is no response from the travel agency. They gave incorrect number.
I faced mental harassment...
Meghana travels is the agency name

Hi, I have booked ticket PNR no: TS[protected]VFWY/6234803/OTT - 123 (sleeper) on date 27/12/2017 by selecting options Hyderabad to Eluru. But I came to know this bus was dropped Eluru by pass which is far 6km from city. How the passenger travel to Eluru city early morning that too women. When I gave dropping position Eluru it should mention dropping point is Eluru by pass, then i couldn't book this bus and choose other bus operator. This is totally misleading information what it is showing onweb site. When I called to redbus customer care people they are arguing with me its complete responsible of bus operator only. I am requesting to refund complete amount to me.

Hello,

I had book a force 13 seater for shirdi with a full payment in advance.

To my surprise it was a winger which i had received. With no help from redbus on sunday morning, i had no option but procced with the trip. Causing 90 min delay due to the hiccup and chain of vendors talking to each other.

Further, the vehicle that was provided was in such a condition that i doubted if we would travel safely. (Pics attached)

The middle seat was moving head when applying breaks as one was the bolt was off from the base.

This was a pathetic service from redbus. I am expecting a refund for the same.

Original complaint with pics : https://www.consumercomplaints.in/redbus-tourist-vehicle-c1818367

Hello,

I had book a Force 13 seater for Shirdi with a full payment in advance.

To my surprise it was a winger which I had received. With no help from redbus on Sunday morning, I had no option but procced with the trip. Causing 90 Min delay due to the hiccup and chain of vendors talking to each other.

Further, the vehicle that was provided was in such a condition that I doubted if we would travel safely.(pics attached)

The middle seat was moving head when applying breaks as one was the bolt was off from the base.

This was a pathetic service from redbus. I am expecting a refund for the same.

I booked ticket kallada travels (Suresh kallada) from hosur to chennai 3.30 p. M bus on travel date 27 th dec 2017. But bus got breakdown at hosur itself. Wait till 6.00p. M they didn't provide alter arrangements. My 2.6 years child also accompany with me. After 6 o clock, i don't wish to travel because of reach chennai late night which is not advisable. So i need my ticket amount refund, else i will complaint in consumer court. Redbus mticket
Please present this mticket at the time of boarding.
Route: hosur to chennai
Ticket no: tkdm16581842
Pnr: ored1987538-bangalore to chennai sleeper.2pm
Travels: kallada travels (Suresh kallada)
Departure: 03:30 pm dec 26, 2017
Seat numbers: 2lb
Total fare paid: rs.852.6
Boarding point: opp. Bus stand hosur
Landmark: n/a
Address:[protected]kallada, opp. Bus stand, janani hotel,[protected], [protected]
Boarding point contact: n/a
Kallada travels (Suresh kallada) customer care: [protected]