Red Bus Complaints & Reviews

I had perchesed ticket on red bus for Morya Travel for pune to nashik on 24th May 2017 for seat 5 and 6 in ñon a/c, but Morya travel did not inform about cancellation of travel and any thing and agent given me seat in Heena Travel that was very poor in condition, In this way both red bus and Morya travel cheat me. I have to take legal action for this customer cheating trend.

Booked a ticket for Delhi from Udaipur on 12th May (3.30 pm-Rajasthan government volvo).
The bus got cancelled and i got no information from the vendors regarding the same. They did niot bother to inform in prior that it got cancelled forget arranging another bus for travel. The amount i paid was Rs. 1804/-
Have been above 10 days, i'v been calling them on a daily basis for refund but they arent really ready to reply or refund.
No ethics, no customer service.
Frauds !!

Pathetic, horrible customer service and cheating system msgs-
I booked a ticket on may 5, 2017 through redbus, for my journey from ernakulam to bangalore on 7th may.
Proceeded with payment after which system showed transaction failed error msg. As is the norm with any online ticket issuance, i thought ticket haas not been issued.
So i proceeded with taking another ticket in the same bus for same date through a successful transaction. But i was in for a shock when i saw that the first transaction (With the failed msg) has also resulted in a confirmed ticket. So i had to cancel the first ticket that was raised inspite of system error msg. Partial refund was processed but i need the remaining amount (Which is not a small amount), as the system error necessitated this cancellation.
Raised a complaint with redbus on 5th may itself, but very cold response
Complaint no ref-
Booking issues [ ref:_00d281kzya._50028jamzd:ref ]

I booked a ticket in r/o my wife from Bengaluru to Athani DOJ 22.5.17 sea bird tourist through your app. In the m tcket place of boarding was wrongly mentioned causing lot of anxiety and tension. In view of this you compesate by paying Rs1000 as damages. After hearing from you i will furnish bank ac details.my mob no[protected]. Email address [protected]@gmail. com

Worst app no one responding over the customer care... I have tried to cancel the ticket the call in queue for more than 1hour cheating app.. I have mailed for the same no response.

I know that can you check my mail... I have tried with redbus and srs team to cancel the ticket.. Srs team said it won't possible from their end. And came to know it's only possible from redbus team.. After that from 8:25 i am trying with redbus customer care.. And i have sent the mail to the support team for the same

Ticket no:tk6j56593935

I booked 5 tickets from Bhuntar to Delhi on 7th May 2017 via Redbus. The bus operator was Himgiri Tours. The bus arrived at our pick up point half an hour late and broke down after about 1 hour into the journey. We were left stranded by the operator and had to find our own way back to Delhi. When I requested for a refund they provided me with 60% of the total amount. It is clearly stated in the Redbus website that they are liable for a full refund in case the operator fails to honour the ticket. Ever since they have stopped responding to my calls.
ticket no: TK[protected]

I booked ticket from udumalipet to chennai on 18.05.2017 in bhatath tours & travels - ticket no tk6g33662754. But due to reasons i want to cancel the ticket and i tried from 4.30 pm onwards to cancell but could not able to do so. I contacted the bus but they refused. Pl arrange to cancel the same and refund the amount whichever eligible.

Actually i was suppose to travel on 20.05.2017 but wrongly select the date as 18.05.2017 which came as a default date on line.

I tried to book a ticket on red bus app, amount got debited but ticket not issued.
Its been two weeks after sharing account details for them they didn't refund the money. They didn't have proper customer support. They didn't provide proper customer care for tele communication and that too they are charging for phone calls for customer support. They are playing with people by providing worst service and worst application.

I booked a trip from bangalore to hyderabad via morning star travels at 11.30 pm on 13th may through redbus.
10:30 pm : bus was supposed to be coming at 11.30 pm, we received a sms stating bus will be 30 mins late due to heavy traffic
11:00 pm : sms received from morning star that bus is 20 mins early and will reach before time at boarding point at marathalli bangalore
11: 30 pm : bus didn't come and we were told its due to traffic
00:00 am : bus didn't come, shift in charge at morning star marathalli office informed bus will come in 20 mins and it's at electronic city
00:30 am : bus didn't come, shift in charge at morning star marathalli office informed bus is on the way
00:45 am : bus didn't come. Shift in charge at morning star marathalli office informed bus has broken down at electronic city. Repairing is going on.
01:15 am : bus didn't come and shift in charge at morning star marathalli office informed bus will come though dont know when.
01:16 am : left the morning star travels marathalli as even if bus would have come in 5 mins, it would be afternoon to reach hyderabad and had to travel to hyd office for a meeting scheduled at 9 am.

Called redbus for refudn on 13th may 01:15 am, and then on multiple times for next 2 days. Everyone said they will help but no one took ownership of the issue as they clearly dont care for customers and more interested to fool passengers.

Morning start travels : this is the second time such issue happened with 11.30 pm bus for hyderabad from bangalore. Basically, morning star travels allocate the worst quality bus for last trip of the day and staffs are incompetent, doesn't speak any universal language like english or hindi and dont care for either passengers or any issue reported to them.

I'm sure redbus or morning star travels will not refund any money because they are the worst possible travel companies i have ever seen who only wants to drive money from customers without taking any action/approach to help customers when they require and ask for help.

Morning star is one of the pathetic bus operator in south india and this looks fishy how they are maintaining 4+ star rating in redbus website which reflects the corruption and inaccurate practices being conducted in morning star as well as redbus.

Now on top of that, redbus is giving a run around for refund and they have been most unhelpful. I believe that is their company culture to deny refund and not help customers.

One of the worst experience which happened in life time. I booked this bus “Thirumalaivasan Transports” for my Mum (54) to travel from Chennai to Madurai and the bus was suppose to come by 7:35 am @ SRM stopping. I called the driver no [protected] @07am and he said the bus will be one hour late. I have requested them to call my number when the bus reaches Perungalathur since they were already one hour late and I am not sure @ what time they will come to my boarding point. Around 08am I have started to call the no [protected] for more than 10 times but no one picked the call. At 08:40 am I got a call from the same no and they said they were waiting in my boarding point. I have requested them please wait for 5 min I will be there because I was with my mum in the nearby hotel and she has almost finished her breakfast. But the guy who spoken to me was very very very rude and said “I cant wait you better come to Chengalpattu tollgate” then again I have requested lot more but not ready to listen my words. Finally he said “Come to Singaperumal kovil reliance petrol bunk before we fill diesel” and he disconnect the call. I then took my mom and she was able to board the bus. I thought ok finally she got the bus and i was happy. Then again big problem happened. In the evening when she was suppose to get down @ Madurai Mattuthavani the driver informed my mom to get down @ Madurai bye pass near Pandi koil instead of dropping her in Mattuthavani because the bus was going to tenkasi. My Mom refused but she was forced to get down there. Before I book this bus in Redbus it shows the dropping point was Madurai Bye pass so I called the Concern travels “Thirumalaivasan Transports” and I was informed that “SIr you can very well book the bus to madurai and we will drop in mattuthavani for sure”. It was not informed that the bus is going to Tenkasi. After she was forced to get down in the Bye pass road my mom was not sure where she is and what to do with couple of luaguage bags. Then she got help from nearby people and reached Mattuthavani and then to my home. Is this way you treat a passenger. Is this the way you run the travels. This happened all because of Red bus because I had lot of belief in Red bus so I booked bus from you but you people get commision from these type of worst Travels and listing their buses in your website. I would like to ask if this incident happens to the “Thirumalaivasan Transports” bus Owners Mother or sister or any of his relatives will he accept. Passengers who ever have time to read my review I request not to travel anymore in this travels and please please please think twice before you book buses like these type of Travels “Thirumalaivasan Transports”.

Date Of Incident - 5/13/2017
Client Phone Number - [protected]
Description -
I tried booking ticket from Panvel to Mangalore.
After payment was done, website showed error message.
No Confirmation was sent on mobile either so i booked another ticket with MakeMyTrip and got confirmation for same.
But my money got deducted twice.
When i called customer care, they say booking is done. Hence we will have to cancel your ticket.
The ticket cost was 2000 and dey refunded only 1008 only.
I need my 900 rupees back as it is clearly not my fault

I have booked ticket on 22nd apr, money debited from account but ticket was not conformed. Got a message like refund initiated would be made it in 7 days, later again message came like it would take 10 working days.

Still waiting for refund, they are saying it would take another one week with irresponsible.

For refund waiting for 1 month is not good, very bad bad service

Referance number[protected]

I have cancelled my booking and the booking amount is in my red bus wallet, but i want to transfer this amount to my bank account.in the website they have provided customer support no. But nobody take calls i have called them several times but nobody answered, there is no other way to contact them. How to get that money back to my bank account??

We travelled on apr 29 2017 from bang 2 chennai, bus was late, from muskaan travels changed to shama sardar travels, driver was rude, our bus tyre bursted & no other alternative bus was arranged, from hosur we are back to bang. And we took a another private bus. Past one week im feeding my complaint no :990742 & there is no proper response. Ms. Sheetal was very rude while talking.

Kindly do needful.

Thanks
Nithya sunder
[protected]

I had booked 6 tickets from akola to nagpur for 07/05/2017ticket no tk5y87667463
Pnr ts-rb47469190wcy/36026/shegaon to nagpur travels: baba travels
Bus type a/c sleeper.

The bus operator provided non a/c bus (I had booked tickets for a/c bus), due to high temperature and for comfort a/c bus tickets were purchased, there were senior citizens with us for whom a/c was much required.

The bus arrival time is informed as us (In ticket) as 10.30 pm but it reached at 11.05 pm.
The crew was not having any chart to confirm our seats.
The bus was to reach at nagpur at 4.30 am but it reached at 5.20 am.

Pl refund us our fare as booking was done for a/c bus which was not provided.

Regards
Ajay saygaonkar
[protected]@gmail.com
[protected]

Initially i tried to book the ticket on 9th may from guntur - bangalore, here the amount got debited from my account but the ticket is not booked.

Then i changed my plan to book the ticket on 8th may.

After 30min i got a call from one of executives of redbus, informed that the amount is deducted but the ticket not booked and want to book the ticket or refund the amount.

I said to book the ticket on 8th may, before completing my sentence he book the ticket on 9th may and disagree to revert since it is already booked.

I asked him, how can u book the ticket with our my confirmation...

He trying to bluff me that i already confirmed.

I said to review the call recordings, because i'm pretty sure about my words.

I raised a case, case id:992099 and escalated.

Till now i have spoken with 4/5 customer care executive..

Every1 says that the issue will resolve immediately, got heartfull assistance from each.

But there is no progress on this.

I understand how redbus irresponsible about the customers.

I want the money back with out any cancellation charges.

If i don't then i vl make the higher authority to through some light on this.

I never leave, because its not my mistake.

I would like to highlight this consumer court, if not resolved soon.

Ticket details: tk5z86592862
Case id: 992099

Regards,
Srini

I had a very unpleasant experience today. Purchased ticket from SMA travels through Redbus from Bangalore to Chennai and due to oversight the ticket date changed to 4th May instead of 6th May. When I contacted them explained my position they were reluctant to entertain my request of changing the date of ticket nor refunded my money. Therefore, in the process I lost Rs. 750.

I am sure this may not be the first of this type of case, hence there should be recourse left for refund/cancellation to the passengers.

Sincerely Yours,
Prasant Kumar Sahu
Phone: [protected]

My problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

I have booked my ticket from Mumbai to Hyderabad on 12/April/2017 through Redbus.in website. My date of journey was 28/April/2017 through Jabbar Travels. When i am board the bus on 28 April the conductor said my booking was cancelled and allocated to another persons name. I was shocked, and called to the Redbus customer care number. They said that the ticket booked on my name only and it was not cancelled. But Jabbar travels said, your ticket is cancelled on our website. So you can not board this bus.
I was so frustrated but i don't have any choice, so i get down the bus and went to another travel agent and booked another ticket on same days by Sahara travels bus.
In this regard i want to lodge complaint against RED Bus website and also i want Rs 1, 00, 000 as compensation for causing mental frustration. Also this agencies should know what will happen if some thing is done without passengers concern.

Kindly help me in this regard.

Thanks,

D.Sridhar Rao
[protected]

I traveled kanpur to jaipur on 30th april, 17 (Bus no. 2785, r s yadav travels) ticket booked via redbus app on 28.04.17, and got confirm seat no. D, but this seat given to some other guy (Whose seat no. Was s8), as he was saying he has given 200 for this seat. (Copies of my ticket as well as his ticket pasted at bottom,) i called to r s yadav travels representative, but everyone said me to change the seat (Their mobile no. Are [protected], [protected], [protected] [protected])

(My redbus mticket
Please present this mticket at the time of boarding.
Route: kanpur to jaipur
Ticket no: tk5u96243244
Pnr: 2pgrujx
Travels: r. S yadav travels
Departure: 09:30 pm apr 30, 2017
Seat numbers: d
Original fare: rs.814
Redbus discounted fare: rs.774.05
You saved: rs.39.95
Boarding point: tat meal road, near pnb bank, at vaishno dhaba,
Landmark: rama devi chowraha
Address: tat meal road, near pnb bank, at vaishno dhaba,
Rama devi, kanpur
Boarding point contact: [protected]/ [protected])

(Hi vijay details for your upcoming journey from lucknow to jaipur below
Pnr :[protected]
Ticket id : [protected]
Operator name : r s yadav travels
Reporting time : 1946
Departure time : 2001
Seat no : s8
Boarding point : awadh hospital luckow up
Awadh hospital hardoi road near mandir naher lucknow
Near mandir naher
[protected]/[protected]/[protected])