Red Bus Complaints & Reviews

I booked ticket for which sms, mail or trip code was not shared to me. When i checked with customer care, they informed me, that no transaction has been done from my number. So i asked them to cancel the ticket. They informed me, since booking number has generated, as per there cancellation policy ticket will not cancelled at my request time. I had to loose my money.. Worst..

When you don't share the ticket details like whom to contact, landmark of arrival point, how do you expect to me proceed with the ticket.??

Booked two tickets using redbus on ksa travels, for travel on june 5,
2017

From our place to boarding place 20 km we have traveled in auto.
When we reached the boarding place, they are informing us that bus has been cancelled. From boarding place to destination place is around 650 km
And there is no bus seat was there that day.

We have traveled back to our home and took next day leave and travelled in another

No arrangement where made for us due to that, we have to face lose of rs 1000 for auto and rs 2000 for salary +booked two ticket worth rs 1600 the next day. We want compensation for this negligence caused us a big amount of money

We have raised a complaint on redbus
Complaint id :1213840
Ticket number:tk6u88249626

I booked two tickets ex vellore to hyb on 6.6.17 and tried to cancel but could not succeed. Next day i booked another ticket from vellore to hyb. Due to emergency i could not proceed. Itried for3 hrs and got the customer care and informed that the cancellation cannot be done. How much i can loose. All cheating only. Henceforth redbus has become redbot for me and i will not use and will not recommend being cheated

Dear Sir/Madam,
I, Rajapalanivelu, residing at 45, MGR Street, Vadavalli, Coimbatore, had to attend a function at Trichy on June 4, 2017, for which I booked a return ticket in City Travels through Redbus for June 5, 2017 early morning, as I had been a regular customer of Redbus and City Travels for several years. It was booked on May 23, 2017 and I received a confirmation message from Redbus. But in between my busy schedule I did not open the message and went through the content. On June 4th, after the function was over, I just opened your message to verify the boarding place and shocked to see that the date was mentioned as 12:29 a.m. June 4th instead of June 5th (See Attachment). I immediately contacted the "boarding point contact care" of City Travels that was found in their confirmation message ( [protected] ). The person who attended the call simply said that there is no chance of doing anything as the bus left that day morning itself (without verifying it). As I had to leave Trichy that day itself, I found no time to make a complaint there at Trichy and I booked again in RKT Travels through Redbus (Departure at 10:00 p.m. ) on June 4th for my return trip. On the way to Coimbatore, while I was travelling in RKT bus, by around 01:16 a.m., 2 min., 28 secs.(June 5th), I received a call from City Travels ( +[protected], Trichy, stating that the bus is waiting for us at the boarding placed in Trichy and they said the tickets are booked only for June 5th. He also said that cancellation also cannot be done. I was really upset of their poor service. I lost my money because of their confirmation message with a wrong date and because of the irresponsible answer from the "boarding point contact care" of City Travels at Trichy. So, as the mistake is clearly made by both, I request you to help in refunding my money at any cost. Hope you would do the needful.

Expecting your reply ASAP,
T. Rajapalanivelu B.E.
E-mail ID: raja.[protected]@yahoo.com
Mobile Number: [protected]

I have booked two tickets for me to travel on the same day(Jun 5) on the same bus. I have booked the second ticket only because their app didnt provide me any notifications. So I have raised a ticket to refund the amount in the customer care. Meanwhile, I have booked another ticket.

Now, they resolved the issue by allocating ticket to me. Now, I have the two ticket for the same person in the same bus. When I notified them, they told me that they will look into this issue and wait for 2-48 hours.

I have raised 5 tickets now and numerous call to the support team, still not ready to accept that their app havent notified me.

Ticket no. Tk[protected]
Paulo travels
Hubli to bangalore
Pick up time: 9:30pm
Actual arrived at 2:00pm
No information about delay of from travels r pick up point.
Waited for 5 hrs
Service provider didn't pick up the call, didn't give correct feedback about bus will come r not, at what time it is coming. Due to negligence we have waited 5 hrs.

Hi red bus team,
Customer service tell to wrong information.
[protected] booking the tickets to red bus mobile app on that day booking one ticket to gagana travels on that time saving the credit card number.. That good.
After then gust i checking the price to diwakar travels on that don't ask any cvv and automatic fill the textbox and automatic ticket generated..

1) saving the cvv number
2) automatic submit button without submit ticket generated.
On that time calling to red bus customer care. I am telling these thing that guy told me your money return with 7 working day.

3) still my money not refunded.
4) still i am generate the 8 complaint tickets without my information after one day ticket closed.
5) 20 times calling to red bus customer care.
6) 20th may one guy giving to wrong reference id :[protected] money return with 7days util wait 28th again calling to red bus sir u can wait untill 31st..
7) today tell me simple that is wrong information.
8) that money not refunded.

Mail:[protected]@gmail.com
Booking ph:[protected]
Using for calling :[protected], [protected]

I've gaurav book a ticket from delhi to manali for 2 passangers named amit sable and swati kasar for 2 june 2017 at 6 pm. Seat we were allowed was 35 and 36. During booking seat 35 and 36 was on secondlast row as per red bus online booking but when actually we sat in bus it was on last line and also not separate. We was seeting with another 3 male passengers. As i was travelling with a lady need a privacy and due to negligancy of red bus a lady with me and i was forced to seat on last row. A complaint was made to conductor of bus he replied that he is not responsible for same as red bus did not updated the new layout of himachal pradesh bus tourisim. And same is complaint to red bus and they replied that himachal bus tourism did not have us updated seating layout. As per both of tem is not accepting the mistake nd i was forced to travel in trouble.
Pls look into the matter.

My bus was been cancelled by operator and was suppose to get refund, i received mail from redbus on 17th may that refund is processed and will take 5-7 working days, (Please quote your reference id: [protected] for any future communication), it 2nd june and i have been calling them for refund, they don't have proper answering.
Transaction id: 20240891
Refund amount 2700.00
Merchant: www.redbus.in

I had booked two tickets on jun 2 and jun 6 on 28may. On 31 may, i received message stating that one of my ticket was cancelled due to technical issue from red bus. So i called customer care, for which he assured that it is a wrong message sent and ticket is still confirmed. But again in evening i got another message that my another ticket was cancelled. When i checked in redbus app, the ticket was still confirmed. So when i called again, he said due to issue at operator side the ticket was cancelled. And he will cancel the ticket in red bus side now and issue a full refund which will take 7 days to reach me. Customer care was saying this like doing a favour to me. First of all, remember that money is mine and once the ticket is cancelled by you, it is your duty to refund that amount.

My question is if a customer cancels a ticket you deduct min 20℅ of the total amount. But now due to red bus side technical issue, tickets which were booked on 28 may got cancelled on 31 may and now when i try to book all the bus prices have gone up now and mostly buses are not available at all. And i will get that amount after 7 days.
I got to know this has happened to lot of people around india. We suspect a huge technical issue in offers section is the reason for this which u ppl are trying to hide.

One common thing is for people who ever used offer mumpun299, the ticket is cancelled. You red bus created a dummy offer for some reason and people used it since the offer code was available in google.
Now in order to cover your losses which happened due to this offer code, you are cancelling all our tickets.

I will not accept just a refund of my money but need additional penalty charges rs 600 for cancelling my tickets for ur side technical issue and an apology letter or else i have no other option but to go social media and raise a complaint in red bus fraudulent activity. I'm mentioning this amount for the losses i faced in my tour trip since the ticket was cancelled after 3 days. You guys don't even have a toll free number and i had to call 5-6 times to get this details and lost all my mobile balance.

Ticket ids for reference:
Tk6s48474489
Tk6s47479475

Hi,
My name is hemant.
I booked a four ticket for different different journey as well from different different operators.
Now they cancelled my booked ticket and said your ticket has been cancelled due to bus operator technical issue.
Ok i am understand with issue but why it is for all the ticket.
I request to you please solve that issue which is occured by you not by me.
Why i am pay for that.
If i cancel the ticket then i have to pay cancellation charge now they cancel my ticket and said technical issue.
What the hell technical issue.
We are educated @redbus we are not fool.
You can not cancel our tickets.
I want my ticket back.

Hemant singoriya [protected]

Hi,

i have booked a ticket from red bus for travelling on 30 th May 2017 from Kanpur to New Delhi. i booked tickets on safar express tour and travel. the timing are as follows 22:00 to 07:27. I booked 2 sleeper seats in the name of Bhanu Prakash Singh & Aanchal. i did the payment from my debit card the amount got deducted and no ticket booked.

email id: [protected]@gmail.com
Contact number: [protected]

I have been using redbus for quite some time. This time I booked my ticket from Tirunelveli to Bangalore in "SRS" Travels. The bus which was scheduled to arrive at my boarding point @8.20pm came at 11.20 pm. It was a ac semi sleeper bus. When the bus started moving I realised that something is biting my legs and soon I got red patches on my legs and hands. Using my mobile torch, I found they were bed bugs and all through my eight journey I had to put up with bedbug bites. This shows the quality of bus redbus has. Such a horrible experience.

I had perchesed ticket on red bus for Morya Travel for pune to nashik on 24th May 2017 for seat 5 and 6 in ñon a/c, but Morya travel did not inform about cancellation of travel and any thing and agent given me seat in Heena Travel that was very poor in condition, In this way both red bus and Morya travel cheat me. I have to take legal action for this customer cheating trend.

Booked a ticket for Delhi from Udaipur on 12th May (3.30 pm-Rajasthan government volvo).
The bus got cancelled and i got no information from the vendors regarding the same. They did niot bother to inform in prior that it got cancelled forget arranging another bus for travel. The amount i paid was Rs. 1804/-
Have been above 10 days, i'v been calling them on a daily basis for refund but they arent really ready to reply or refund.
No ethics, no customer service.
Frauds !!

Pathetic, horrible customer service and cheating system msgs-
I booked a ticket on may 5, 2017 through redbus, for my journey from ernakulam to bangalore on 7th may.
Proceeded with payment after which system showed transaction failed error msg. As is the norm with any online ticket issuance, i thought ticket haas not been issued.
So i proceeded with taking another ticket in the same bus for same date through a successful transaction. But i was in for a shock when i saw that the first transaction (With the failed msg) has also resulted in a confirmed ticket. So i had to cancel the first ticket that was raised inspite of system error msg. Partial refund was processed but i need the remaining amount (Which is not a small amount), as the system error necessitated this cancellation.
Raised a complaint with redbus on 5th may itself, but very cold response
Complaint no ref-
Booking issues [ ref:_00d281kzya._50028jamzd:ref ]

I booked a ticket in r/o my wife from Bengaluru to Athani DOJ 22.5.17 sea bird tourist through your app. In the m tcket place of boarding was wrongly mentioned causing lot of anxiety and tension. In view of this you compesate by paying Rs1000 as damages. After hearing from you i will furnish bank ac details.my mob no[protected]. Email address [protected]@gmail. com

Worst app no one responding over the customer care... I have tried to cancel the ticket the call in queue for more than 1hour cheating app.. I have mailed for the same no response.

I know that can you check my mail... I have tried with redbus and srs team to cancel the ticket.. Srs team said it won't possible from their end. And came to know it's only possible from redbus team.. After that from 8:25 i am trying with redbus customer care.. And i have sent the mail to the support team for the same

Ticket no:tk6j56593935

I booked 5 tickets from Bhuntar to Delhi on 7th May 2017 via Redbus. The bus operator was Himgiri Tours. The bus arrived at our pick up point half an hour late and broke down after about 1 hour into the journey. We were left stranded by the operator and had to find our own way back to Delhi. When I requested for a refund they provided me with 60% of the total amount. It is clearly stated in the Redbus website that they are liable for a full refund in case the operator fails to honour the ticket. Ever since they have stopped responding to my calls.
ticket no: TK[protected]

I booked ticket from udumalipet to chennai on 18.05.2017 in bhatath tours & travels - ticket no tk6g33662754. But due to reasons i want to cancel the ticket and i tried from 4.30 pm onwards to cancell but could not able to do so. I contacted the bus but they refused. Pl arrange to cancel the same and refund the amount whichever eligible.

Actually i was suppose to travel on 20.05.2017 but wrongly select the date as 18.05.2017 which came as a default date on line.