Red Bus Complaints & Reviews

Horrible experience. Booked a volvo bus from manali to delhi through redbus. Operator: apsara holiday tours. Departure time: 4:30 p. M

First of all the charges were really high for the kind of service they provide.

The bus which showed up was a scania bus instead of volvo. The bus had a broken air conditioner and flies everywhere.

On contacting the redbus customer care service, the first attended...

We booked two sleeper tickets from tuticorin to coimbatore in avs travels yesterday. We wanted to postpone our travel hence requested cancellation. Red bus refused saying cancellation time is closed in the morning itself. Then it should not have allowed us to book tickets in the first place. I request refund of rs.1100/- i paid. When i contacted the bus service to cancel, they say they cannot do it since i have done reservation through redbus. We book tickets online for essential travel. If it has to be postponed it has to be done, is it not.? Why would anyone waste hard earned money.?

Hello,
I booked a ticket from delhi to mandi (Himachal). At first amount was debited but ticket wasn't issued. I was asked to made another booking. I made another booking. On the date of travel i received a message from bus operator stating that boarding venue has been changed because of "border issue" which was a pathetic lie.!!
I contacted the bus operator he misbehaved and asked me to cancel the ticket. I called up the red bus customer care their executives are rude too she said bluntly you want to travel or not.!! I was speechless how could someone provide such pathetic services.

They also changed the timings of the bus. I had to reach the office in morning but because of their services i had to suffer. It was mental harassment. What hurt me most is a common man can never get justice easily he has to suffer more.

I wish someone could do something to make thing right.

This is the third time that am not able to book my tickets and my money is deducted from my account, and the only reason am getting is gateway issues, and as usual the customer care is giving a lame answer of repayment in 7 days. Why should i, as a customer suffer every time for a failed transaction from the gateway... If there are so many issues then redbus itself should check this instead of eating interest of these 7 days on the customer's money.
I know that i will receive my money within 7-10 days, but why should i always wait, why should i suffer... Just because am a customer?
Its getting on my nerves now and am having zero trust on this site now as this is just giving a toss to the customer with an excuse of gateway issues. Worst site, i probably will book my tickets from an agent now rather than booking from this third-class portal, and trust me if this happens so often then slowly someday soon you will miss out large customers - dropping your business down to the gutter.
Ps - dhiraj wagh is the worst manager in customer care, pune. Its better to hire a 12th pass guy in his position, he might give more valuable inputs than dhiraj wagh.

For the first time i booked bus ticket from jammu to manali from red bus. The ticket was costly but i thought bus must be good.. It was told that ac will be given but there was no ac...in that long route bus local travellers were there and the bus was halting every 15 mins.. Our seat was also broken.. It was mentioned that bus will take 12 hrs to reach manali.. But it took 18 hrs... Worst experience.. Plz never yse redbus

Hi,
I booked a bus from chennai to hyderabad from redbus, kaveri travels being the bus operator. The date of travel was 13th june.
I was informed by the kaveri travels that the bus got cancelled and no alternate arrangement is being made. Upon enquiry, i was told that the refund will be initiated by redbus itself. I have not received any refund till date and there has been no communication whatsoever about the status of the same.
I got a mail from redbus that a query has been registered with reference no. 1267201 and they will get back soon. I have already written twice and am still awaiting reply.
My ticket no. Is: tk7a73949742

I booked a bus from kaushambi to moradabad on reaching the boarding point i found out that the bus was not there i tried to find out the status of bus from their customer care no but they denied having any information about the bus very harshly. I also tried to cancel the ticket but they denied saying that the ticket cannot be cancelled after bus departure time. I had to board another bus as i was running late.

I wanted to book return tickets to travel on 22nd june 2017 but the ticket got booked on the same day i booked the ticket 20th june 8:30pm and to start my travel at 10:30pm. Refund was not received. I was not able to cancel the ticket.

I have also told them to change journey date and give me the ticket, since it is website issue. But they have not provided proper responds. At last they gave me reference number
Reference number: 1318531
Reference number: 1318530

Also, i wanted to book ticket to travel on 21 june 2017 but the ticket was booked on 22nd june. It is strange. I am not satisfied.

I advice not to book ticket using red bus.

My number is [protected].

Bus has been cancelled there is no informational from bus organizers or from redbus. I booked from proddatur to bangalore seat 10, 11 with ar bcvr. Tkt no: tk[protected]. I called redbus customer care they told it will be resolved in 24 hours like that untill now i called 4 times. Sometimes they told call [protected] and press option 3. Which will not all work. Ticket price is 1200. After discount they charge 1050 which is not refunded until now..

I'm using red bus from 2012 and for the past 10 to 15 bus booking im not at all receiving the tickets to my mobile number, after booking the tickets each and every time i need to call red bus support and ask them to book tickets. I booked ticket on[protected] for the journey date[protected], so far i called the support 3 times still i did not receive any tickets to my registered mobile number.

I don't know what is the problem with you...
If i continues i will switch to some other booking site-we have many booking sites.

So take action on it...

I booked a bus ticket from bangalore to hyderabad thorugh redbus (Gold class sleeper).

Ticket/booking details:
Ticket no: tk7c36494588
Pnr no: sk716159-skt-555b

The bus operator, sri krishna travles, called me up and said the bus is cancelled but redbus is not acknowledging it. And so my 1176 rupees is also not being refunded.
I have called redbus 7 times in last 3 days but they are just asking to wait more as they have not got nay information from the operator.

On the other hand the bus operator is saying they have informed redbus.

I had booked a ticket from darbhanga to patna on june 3 but before departure the company abp travels called and said the bus is cancelled for refund they assured full and also told that it is handled by redbus, i have not received the refund till date. Hope company processes it fast as this kind of business is not expected. Please do something quick...

I have booked two tickets from bangalore to hyderabad on 16th june, 2017 but the bus was cancelled now i want the refund to be transferred to my bank account not the wallet because i am not going to book through your service again. It is is annoying. The trip id is 14645408. The bus cancellation information was not provided either. I was stranded in an unknown city and the payment portal of red bus is so annoying that it took total 7 transactions to book a bus. Kindly look into it thank you.

I booked ticket for 2 persons via redbus app from ernakulam to chennai on 29th may 2017 of cost 2595. I cancelled the ticket within the free cancellation time and received message saying money will be refund within 7 working days. Its almost 3 weeks yet i didnt get refund. When called in customer service and entered my phone number they are telling that no refund is available for this number. But i received message to this same number. Please help me with my issue.

Hi

Worst service by redbus, 2 times it happened to me. Today (15/06/17) i have booked a ticket from bangalore to bc road. My money got deducted, but i didnt get my ticket at all. If i am calling to redbus customer care, no one is answering me. No money no ticket

Previously also my bus got cancelled, by subramanya tours and travels and i have intimated redbus people also that it got cancelled so refund my money, sent many email. No response from them.

The worst service. I want my money back

Dear Red Bus,

I cancelled the ticket last week[protected]. My ticket number is TK[protected]. I haven't received my refund amount of Rs.627.90. i called the redbus customer care. They said that they have already been transferred the amount to my account.but still i haven't received my refund amount. So please check my ticket refund status and transfer the refund amount as soon as possible.

Ticket-number: TK[protected]
Travel date:[protected]
cancelled date:[protected]

Thank you,
Muthulakshmi.

I booked my ticket on 14/5/17 from manali to delhi seat number 17, 18 and pnr number is qpktv33 and date of travelling is 12/6/17. Sir i will never travel via booking through red bus. U people make us chutia... Here in manali ply badmaashi of bus mafia. He forced me and my family travel throug bus number ar01 4518 and the condition of bus is tooo bad and behaviour of agent is too rude whether i received message for following bus number dl1pa8196 but mr. Sonu agent is there said we already sold your ticket to some other person. So dhokha karrahe hai aap log. Kindly refund my money.
Sanjeev

I booked ticket for which sms, mail or trip code was not shared to me. When i checked with customer care, they informed me, that no transaction has been done from my number. So i asked them to cancel the ticket. They informed me, since booking number has generated, as per there cancellation policy ticket will not cancelled at my request time. I had to loose my money.. Worst..

When you don't share the ticket details like whom to contact, landmark of arrival point, how do you expect to me proceed with the ticket.??

Booked two tickets using redbus on ksa travels, for travel on june 5,
2017

From our place to boarding place 20 km we have traveled in auto.
When we reached the boarding place, they are informing us that bus has been cancelled. From boarding place to destination place is around 650 km
And there is no bus seat was there that day.

We have traveled back to our home and took next day leave and travelled in another

No arrangement where made for us due to that, we have to face lose of rs 1000 for auto and rs 2000 for salary +booked two ticket worth rs 1600 the next day. We want compensation for this negligence caused us a big amount of money

We have raised a complaint on redbus
Complaint id :1213840
Ticket number:tk6u88249626

I booked two tickets ex vellore to hyb on 6.6.17 and tried to cancel but could not succeed. Next day i booked another ticket from vellore to hyb. Due to emergency i could not proceed. Itried for3 hrs and got the customer care and informed that the cancellation cannot be done. How much i can loose. All cheating only. Henceforth redbus has become redbot for me and i will not use and will not recommend being cheated