Red Bus Complaints & Reviews

On 19Aug 17 I planned to travel from Lucknow to Agra. I made a ticket through redbus in sahara travels. But on the day of departure my bus was automatically changed to Amar travels and I was told that if I will not travel in Amar travels bus than they will cancel the ticket. I have attached my ticket which I made for sahara travels. I is against T&C of a company and I want monetary compensation from the company.

Booked bus ticket through red bus for trip from bangalore to chennai on 3rd june 2017.
Bus a/c facility was not good. Too much cold and there is no a/c controller available. Bus delayed pick up for 2 hours and there was no reason provided and no prior information provided on delay. Stranded in bus stop for 2 hours. Bus got broke down in the middle of nowhere and alternative arrangements. 1.5 hrs for repair has been taken. Arrival time for destination was at 4:30 pm but arrived at 7:30 pm. After this getting taxi was very much trouble and paid double the amount from usual rate as it was peak time at 7:30 pm for uber and also huge traffic.
Even after giving bad rating redbus didn't call back to know what was the issue.

I hv booked 2 tickets from bellary to bangalore while booking it was showing each ticket is 560₹ and after i hv enter the otp in the payment option it got deducted 1548₹ how it vl be 1548₹ for two tickets do u people know calculation bloody i don't want this tickets plz cancel and refund my 100℅ money back otherwise i vl complient to police ticket no is tk9j73449546

Mistakes happen and i accidently booked my ticket on the wrong date but i was immediately aware of that and called the redbus customer care in less than 20 minutes and i was told i wouldn't be able to cancel that ticket or postpone it since that bus would be departing the next day and since redbus do not do postpone or prepone of tickets.
I request you to revise the cancellation policy to make it more human friendly and flexible. Please take into account when we book the ticket in addition to when the bus departs.
I lost a huge amount of money and received unhelpful comments from the customer care and hence is going to boycott redbus untill this matter has been resolved.
I would advise anyone else who have had similar problems with redbus to do the same.
Thank you

I have booked ticket through redbus from bangalore to chennai on 17 aug 17 and boarding point was anandrao circle and to be boarded at 8pm. I waited till 9 pm and redbus call centre asked me to go to madiwala for boarding and call centre has accepted to reimburse the taxi fare (Incurred rs.250/-). Again there was no bus (Lakshmi travels) and service provider has not picked the phone when customer care called them and asked me to go my own and the value 100% of booked ticket will be reimbursed. Ticket no tk9e6334377 (Rs.623).
Request you to reimburse both taxi fare and bus fare (250+623 = rs.873) and to be credited in my account immediately.
I would like to highlight that i am not asking the value of my torture, my phone expenses and my medical expenses.
Please confirm the amount reimburssed

I hav cancelled my tickets. The amount is refunded to my wallet. Kindly transfer my amt to my state bank account. Kindly do the needful. Plz transfer my wallet amount to my bank account. Ticket no cancelled are:tk9d77556427 & tk9d98478399. Trip from madurai to chennai by 27th august has been cancelled by me. Plz credit my cancelled ticket amount to my bank account

Ticket no: tk6s66294298
Pnr no: agb9yiq5
Geepee travels
Non a/c seater/sleeper (2+1)

Reporting time :23:43

Departure time : 23:58

Number of passengers : 1
Boarding point details
Madiwala
Location
Opp srs travels
Landmark
Geepee travels shop no3 1st flr ktr complexhosur main rd. M:[protected]
Address


Mr lijesh
Seat no.24

I had booked a ticket for aug15 10.30am just 15ms before departure time. Ticket was not sent to me before my journey time. I had called customer care before 10.30 when bus driver called me and told that bus is started. Customer care told that ticket was not able to cancel once the journey starts. Actually i had received my ticket after the departure of the bus. Atlast i was not travelled in that bus. So i want my money back

I've booked bus of prince travel for Amritsar to Kashmere Gate Delhi for 13 aug. Timing of departure is 10:30 pm and prices egancy Booked my ticket for Kasmeregate Delhi but Bus driver has trminated the bus at majnu ka tulla Delhi, he has not drooped at Kashmere gate due to 15 Aug. My Question is this that if prince travel new about it why he lying me.
For that reason, I reached home 3 hourse late due to wrong destination. This is not acceptable for misguiding.
Pleas take an action
Tej Prakash
Omkarnath Arya
[protected]

Name : devendra swarnkar

Phone: [protected]/[protected]

Ticket: redbus mticket
Please present this mticket at the time of boarding.
Route: hyderabad to bhilai

Ticket no: tk[protected]

Pnr:[protected]
Travels: kanker roadways
Departure: 10:30 pm aug 7, 2017
Seat numbers: 37
Total fare paid: rs.1175
Boarding point: paradise near firestation
Landmark: near fire station beside rtc bustop paradise
Address: near fire station beside bustop paradise
Boarding point contact:[protected]/ 66748482
Kanker roadways customer care: [protected]
—

Now here it starts, i got the above message when i booked the ticket n i was too happgy that i'm going to home to meet my family, a day ago my brother had an operation so this trip was important to me.

I was in the boarding point since 9.30pm even my pivkup was at 10.30pm.

I called the office phone number provided above n asked them the timing for the bus to reach on the point. I was informed that bus will be on time. Okay!!

I was just waiting n waiting for the bus to arrive till 10.30 and in mean while i called them many times and none of them recived the call.

I called customer care phone number mentioned above n i was asked to call the man on the#[protected] who dispatched the bus from the point. I called him n was told that i was not therr in the locatn so bus left you n went. Even though i was standing in the most front in the boarding point to catch the bus. Bus never came.

I was given the phone number of the bus driver

# [protected]. I gave him the first call oat 10.56pm, the driver told in a very abusive and rough language that we are about 70km far from the boarding point since we left. Please note: boarding time was 10.30pm

I again gave a ring to the man who dispatched the bus n he's the worst person in the world.. No sense of talking no way to gi e customer service even he staryed lying to me. He said i was therr when bus arrived i called your name (Dhananjay dhananjay) n you were not there. My name is mentioned on the top of this complaint please check.

I told me to make some arrangements with the driver or ask him to stop wherever he is. I will get the bus within few minutes.. Because it is not at all possibl thag a bue can go 70 km far within 30 minutes. Impossible!!! Ridicuslous!!!

The bus company is kanker which never provided customer service to amy of the customer on the trips. This is not my first time i m facing issue with this kanker bus... Even my sisters have faced problem with this comoany bus. The conductor of the bus... I'm sure he has no idead wht he talks about n to whom. All fault statements n that too using a no negotiablr language. Please file a case against the bus conductor and the man who dispatched the bus.

This was not my fault at all. They said we called ur registrd number when we were on the signal before the point, n we left from there only. Your cell was un reachable.

#.!!! I called them 4-6 times and thehydidn't answered my call once.

The man who dispatched the bus.. Was shouting on me stating.. Who gave you my contact.. N this that.

I said okay! I have already lost this trip, just process my refund from your end as this is not my fault or else i will file a complaint on you guys.. He said you can go ahead and file a complaint no problem.

And i have to again book a cab to go back to my place i paid for that as well.. I m very much frustrated with this service n redbus... I will nvr book again and i will tell this to everyone about the customer service of redbus and kanker... Just wait. Redbus.

I want my refund at the earliest and take actions against those people who hv no sense at all what they are speaking about and to whom.

Just process my refund back to my account and i wanrt redbus to call me n apologize for the same.

The call logs n the the tracking link that they sent me has been attached in tbe attchment please find it below and takr necessary action against this.

Regards:
Devendra swarnkar

I've booked bus of verma travel for bhopal to indore for 8th aug. Timing of departure is 6am but at the boarding point i've got to know that the bus comes at 7am daily. Now my question is that i have to be there at 9:15am at max. Who will give me the compensation. I want myvhalf day salary which will be deducted just because of this third class bus service.

Sir,

I have booked a ticket thru red bus in vivegam travels from coimbatore to srivilliputtur - journey on[protected]. During booking there it is informed that there is no cancellation charges for this vivegam travels until bus departure time of 09:45 pm. I want to cancel one ticket out of two tickets booked. But i could not process it on 26-07-17 at about 0630 pm in your cancellation request. Pl solve this issue and help me in this regard.

I have cancelled my tickets and still my money is not refunded to my credit card. When i kept calling customer care they are least bothered and kept saying it can't b refunded to credit card. Where should i escalate this to get my refund amount of 2688.

I request the customer care to respond properly. And rebus s going worse nowadays. They want us to go back of them 1000 times to get one refund
Cancelled date :11 july 2017
Travel date :14th july 2017
Ticket number:tk7r92468459

I have cancelled my tickets of rupees 2988 on 11th july 2017. I dint receive refund till now. It's been more than 7 business days. Kindly refund my amount. Redbus is going worse nowadays when it comes to cancellation policy. We need to call customer care 100 times in order to get one refund.
Ticket number :tk7r92468459
Cancelled date:11 th july
Travel date: 14 th july

My bus ticket from hyderabad to bangalore for june 23 which was booked via redbus was cancelled by bus operator for which i got many sms. Even after several complaints, redbus has not initiated refund for my money yet. It has been one month now. I request consumer forum to help me get my refund back. Kindly let me know if you need more details.

My email i'd: [protected]@gmail.com

Hi,
I am a regular customer of red bus. We trust on red bus. And they listed this kind of fraud busses.
My pnr is 99568585 an ticket number is :tk8b86296347. And they left me on a dhaba 110 km before indore. And than i tried driver number more than 10 times but he not picked. After many tried they give me a number of a different bus. And he stayed to pick me. And the other thing they stolen my assets (Perfume, mobile-charger etc).

Why you listed this kind of worst service busses.

Redbus[protected] ref:_00d281kzya._50028nuhjt

It has been more than 3 months redbus has not refunded the money against failed transaction. I have called them many times now

Dear dinesh saraf,

We received an amount of rs. 2650 from you for which the ticket was not issued. Hence, the amount reversal to your account has been initiated today. Here are the details for your reference:

Refund amount: rs. 2650
Refund initiation date: 3/10/2017 7:53:42 pm
Expected refund date: 3/17/2017 7:53:42 pm
Reference no:[protected]

For any issues related to the details mentioned above, please call[protected]Available 24x7) along with your reference number.
We will do our best to refund this amount to you at the earliest as we too understand the value of your hard earned money. If we do err during our process to help you, please send us your feedback on [protected]@redbus.in.

I have booked ticket from pune to bangalore but later i cancelled. I haven't got the refund.
Ticket number: tk7u35488388
Pnr no: ts[protected]qpbu
Mobile: [protected]

I got this message from red bus but when i checked it wasn't refunded.
"your refund for trip no[protected] from source to destination has been credited into your bank account with reference number 9.[protected]e+15. Please check your bank account statement with company"ibibo group pvt. Ltd."or"redbus"
Refund value: rs. 504
Refund credited date: 6/29/2017

Regards
Redbus team"

It has been 12 days. Please refund it as early as possible

Hello,

I hired a tempo traveller by red bus hire. It was a family (My in-laws, elder brothers family and 2 friends who came from chennai only for this) trip to munnar from bangalore. I had many discussions with red bug agent about cost, road tax etc. I was getting a cheaper package from a local travel agent but only because red bus is the reliable brand, i made the advance payment. I confirm with traveler agent (Preetham heights) that the vehicle should be in good condition.

The driver was on time and as journey started at 6 in morning, we left bangalore at around 7. The driver was driving at around 60 -70 kmph.

On the way, i was asked to give 1500 rupees for tamil nadu state tax. I checked the receipt of the tax submitted. It was 1120 rupees only. I asked the driver about the rest amount, he said rest is given to rto officer as the bribe.
I was wondering why red bus is charging service tax on the bribe given to rto officer.

We reached rto office near coimbatore to give kerala state tax at around 6 in evening. There i was asked 5500 rupees for kerala state tax. Again i checked the receipt for submitted tax which was 4000 rupees. The driver told rest 1500 rupees is given to rto officer as the bribe.

We took a u-turn from rto office and after riding for around 2 hours, the vehicle stopped. The engine was not starting after many attempts. We got down from the vehicle and tried to push the vehicle and start it but the engine did not to start.
We were around 170 kms away from munnar and 15 km away from pollachi. I contacted the travel agent (Preetham heights), he told me to wait for driver otherwise he will send a backup vehicle from munnar to pick us up. We waited for 1 more hour on the road in dark in the middle of nowhere.

Driver found some mechanic nearby and the mechanic fixed it in 5 minutes. We started again around 8:30 pm. We entered the annamalai tiger reserve. After around 5 kms, the vehicle again stopped. It didn’t start after many attempts and this time we were inside of a tiger reserve area. We didn’t know what to do next. There was no network signal, we couldn’t go outside and it was all dark and silent.
I got some very weak network signal inside the vehicle and called the travel agent and told him the issue and our location. He said he will send his backup vehicle immediately. We were waiting in the bus for around 1 n-half hour. Meanwhile, we all were continuously checking for network signal but could not get any.

Luckily we spotted one govt bus was passing by. We immediately stopped that bus and with our all luggage, we boarded the bus. Our driver also boarded with us leaving the vehicle there. The bus was full of drunk people. Everybody was drunk. It was full of the horrible smell of alcohol. Me with all my family, manage to stand in middle space as there was no any empty seat. I suspect the driver and conductor were drunk too because of the driving style.

We reached munnar around 1 am in morning, the driver got down before town area. He took 2000 rupees for repairing the vehicle. Near munnar bus stand, we all got down. It was raining heavily. I contacted the travel agent informed him that we have reached munnar. He told us that he was trying to call us since last 2 3 hours to get our location and send the backup vehicle. But now the driver of the backup vehicle would have slept. So we talked to some auto guys who were there at the bus stand. They charged us 1000 rupees and dropped us to our resort as it was 16 kms far from the city.
We checked in the resort at around 2 30 in morning.

We woke up around 10 in morning and try to inquire about driver and vehicle. Both numbers were not reachable. Even we were getting very weak signal at the resort as it was at some remote location from munnar city. We hired two small vehicles (Jeep) offered by resort people and covered some 2 3 tourist places in the day time. They charged us 6000 rupees.in the evening we contacted our driver. We got to know that he was waiting for us in another resort since afternoon. We guided him to our resort.

In the morning, we checked out from resort around 9 and on the way to bangalore we covered 2 3 places.
We reached bangalore around 11 30 in the night.

I don’t think the red bus people realize that how difficult it is to get a day or two off from work and take our family to some trip. And then you are forced to see the suffer and pain on their faces for hours helplessly. What i gave my family was all these humiliation and torture on the name of a good time in nice weather which cost me more than 50k. The total cost of transporting only was around 30000 rupees.

One of the worst travels. I booked one ticket for my friend madurai to chennai, she had arrived boarding point before they mentioned time, boarding time 11:30pm, bus was cancelled by kpn travels due to some iasuse, she had waited for till 12:30pm, no one response her, then i called to customer care, told about this situation, i spoke chandru he using abuse words. I recorded that call. Don't irritating anyone. Pls response your customers.