Red Bus Complaints & Reviews

I Have booked 2 ticket from delhi to manali for 25 jan but due to some error/mistake i got tickets for today which is useless for me coz due to the illness of my brother and i already told them that my brother is admitted to hospital please refund my amount after deduct cancellation charges they said that we are helpless and you must have to travel today because bus operator does not allow us to refund. then i called to bus operator (Contact detailed already on messaged to me) then operator said if, you have problem to travel today you can cancel the ticket. we are agree but sir i am not getting any response from REDBUS.IN. I already make lots of request to their executives they neglect to hear me.
Every one know that this is very unbearable to pay Rs. 2300 for free.
So, You are requested please help me against this matter as soon as possible.

Thanks & Regards,
YOGESH SHARMA

I had booking from goa to banagalore on 4th Jan 2017, But bus cancelled on same date and time of departure.

As per cancellation message, I suppose to get complete refund of my booking amount. But its been 20 days and still I am struggling to get my money back.

I do have all their proofs like mail receipts and messages. Its been 20days and I am calling them after every 5 days. But they ask to wait for 24 hours and after 24 hours nothing happens. I am just tired of this thing now.

I was trying to book the ticket from Hyderabad to Hospet for the date 25th Jan 2017; the amount was debited from my bank account and the ticket was not issued.

Narration :[protected]PILANISOFT - Redbus
Reference ID:[protected]
Date: 12th Jan
Bank: HDFC
It has been almost 10 days now and an amount is 2404 Rs.

Redbus is saying the amount should appear back into the account within 5 to 7 days but no sign of it.

My wife along with some 6 ladies passengers experienced a very bad treatment in RKT bus from Trichy to Bangalore in AC sleeper started at 2.00 clock at Trichy. The bus not parked for the lady passengers to attend wash rooms. After 4 hours bus parked in a nasty place where the toilets were not properly maintained. When one of them shouted and said next time she would not be using RKT bus, that lady was dropped at Electronic city stop at Bangalore whereas she was continously asking the driver to stop at Chandapur near A2B hotel. That too was dropped after Electronic city toll whereas her son was waiting near Chandapur junction. That too at late night at 10.30 PM that lady was left alone. This is to be condemned and the RKT bus authorities should warn their bus serving employees suitably to behave with ladies properly and this type of things should not happen to any more travellers.

We have booking one ticket from pattukkotai to chennai date 17:01:2017 from( jrshappy)travels mony got debited but no confirmation message no email but mony is debited plz refund amount 905 my account plz

my phone number [protected]
Plz refund amount

RedBus Ticket - TK2J36437329,

redBus Ticket - TK2J33797352

Booked above tickets in kpn waited for 3.5hrs still bus not came. 2lady passengers no info provided in boarding point.
They don't know about bus info when tracked the bus it's showing somewhere in tamilnadu. We didn't board the bus after waiting till now. Please initiate refund.
Contact : [protected]@gmail.com

past 4 days no response from redbus regarding this. Need details to file legal complaint regarding this.

While booking I have selected Nerul as the destination. But the sheet with bus conductor shows Mumbai and he dropped me at Sion as a last stop. The bus was going to Pune. Tried to contact Redbus but they told to contact bus operator. Seriously pissed off by Redbus and Neeta bus service. First and last booking from Redbus. I want redbus to pay my Ola expense that I have to pay for going home at 2.00am.

Following is the issue with Redbus and I have been sending emails to them for 15 days. Now they stopped responding to me and not providing me the clear response. Details pertaining to the issue is given below.

Reference Number: 422854
Issue Type: Booking Issues
Category: Payment debited but ticket not issued - Need refund
Description: Service No: OTTT126 for the passenger name Ramnath on Orange Travels from Tirunelveli to Chennai. The booking is made, money deducted from bank, but I couldn't board. Bus driver forced me to got down from the bus at the midnight of 31st Dec 2016. He told the booking is not communicated to them. I'm into deep depression. It is unacceptable by law. Although, I sent all the details (including the SMS, bank statement), Redbus is not refunding my money.

Regards,
Ramnath

We have booked two tickets from Visakhapatnam to Chennai on 12/12/2016 ticket no TJD[protected] seat no 30 &29 amounting to Rs.3292/-. But the bus was cancelled due to Chennai cyclone. When we tried to cancel the ticket from the Redbus website on the next day itself, it was saying that the ticket number is wrong. We tried calling the customer care many times but there is no proper response. Till now we have not got the refund of the ticket charges. Refund the money at the earliest.

I booked 2 tickets through redbus. the bus got cancelled but refund not initiated. when made a complaint i got the reply that the bus flew as scheduled. i furnished the snapshot of the message i received on the previous day about the cacellation. i am not able to connent with customercare executive to expalin and get the rufund.every time i get the reply that the issue is resolved. it's a sheer indifference and the team is irresponsible. i have no idea how to about this issue.

We booked 3 seats at 20.45pm wrongly on 11.1.17 from Chennai-Hyd @ 22.00hrs Kesineni travels bus by paying an amt of Rs.2902/- (1116A2/VL157). Our actual travel date is 19.1.17. By oversight we selected wrong date & we did cancelation immediately. But we got message from you as we will be get refunded only 162/- (Ref.No.TK2D[protected] All these transactions happened with is 30 to 40 minutes only. Being on humanitarian ground please consider our mistake and we request to your good selves please refund full amount of our hard earned money.
We bring to your kind notice on same day 11.1.17 again we booked 3 tkts through your portal from Chennai-Hyd on 19.1.17 Tkt No.TK2D33976644 @ 22.00pm by Orange travels. You can verify with your records also.
once again we requesting you to consider our mistake & do the refund fully.
Thanking you very much
Sharath E

This is about ticket id 451717
Your sevices and process are totally useless.You guys make customers frustrated.
I am going to uninstall your app and defame you wherever I will get chance.
I just want my refund back for this inconvenience.how many years you will take for this ?
If not, let me take this case to social media as well as to specific POC.

No thanks,
Nitil

I booked ticket from bangalore to trivandrum on 13/12/2016, tin no. Tjd[protected], ored1340786. But bus was cancelled and i was returned refund only rs. 550/-. Whereas i paid rs. 1666/-. When travels was cancelled bus due to bad wheather as informed by redbus agenct then why i should be pput loss. So please returned full amount immediately.
Imtiaz khan
Cell [protected], bangalore

Today in the morning, I booked ticket from Madanapalle to Hyderabad on 17th Jan 2017. Money got debited but did not receive any ticket over that. Since morning I called Customer care for 5 times, every one was telling the same story. Every one asked the same details(Ph NO., Name, Ref No.) and every one told"You will receive call within 20 mnts".Did not receive any calls any booking confirmation/cancellation messages. No one is worried to help over that. It is like every one is escaping.

It is not correct to be irresponsible in this peak time. It is difficult to find tickets at this time.

I did not expect this from Redbus.

Customer care responsibilty is to provide solution fro the issue. Every one is escaping from the issue. No one is concerned about it.

I want my whole money back. It should be refunded by End of the Day.
Booking .-Ref. No.[protected]

This is the message i got after booking:

"Dear sasikala,
We're Sorry! Your ticket could not be booked due to technical glitches. Please note we have received your payment, you need not pay again. Our representative will call you in the next 15 minutes to confirm the booking.
You can use the reference number Ref. No.[protected] when you communicate with us. "

I received this message at 11 a.m

I booked two ticket s from Bangalore to Kumta in SRS bus and subsequently
cancelled. Proposal number is 9552852 as per message dated 24 Dec 2016.
The amount still not found reflected in my bank account. This day robbery after assuring that the amount will reflected with in 10 days of the proposal.
Red Bus service is one of worst service I ever had .

During my recent travel to Shirdi I had a very bad experience, as per the SMS received I was waiting for bus at the boarding point which i had received via SMS, even upon that I confirmed with a guy standing thereby that the bus to Surat (Paulo) will be coming here ? To which he promptly said yes and then was waiting for the bus to come. Around 10.00 PM the bus arrived but not at the boarding instead it was far from the boarding point approx 500 mts. To my notice I asked the guy again just to confirm that the bus will stop here as well na ? And he said yes... All of the sudden the bus passed & even upon raising the hand to stop the bus, driver simply ignored and drove off. Then immediately I called on the number received in the SMS, a person on the other end received the call and I asked why you did not stop at the point mentioned in ticket, he was reluctant to respond and simply said ya we will be back and collect you from there. As soon as the call ended within fractions of second there a call from their end asking me to come at the Travels Office located approx 1 km ahead. To which I said that as per our last call you were to collect me from here then why are you not coming ?? To my shock there was no proper response from his end and to avoid further arguments I simply boarded an auto passing by and got down at the stop. Thankful to god that I was able to catch the bus. But this is really disappointing and bad, if the pick up point is changed at the last moment then there should be update to traveler so as to avoid any chaos. Really really bad and not worthy... It kept me thinking that why did I choose redbus for my travelling... Next time too I need to think twice before booking any bus tickets via Redbus.

PFA the image of msg received for my trip.

Looking forward to your kind co-operation and support to deeply investigate the things and take legal action without fail.

Date of incident: Nov 22nd, 2016

Description:
I was booking a bus on redbus. I went to pay for the bus tickets and when I went to try to go ahead with my purchase, I received an error message indicating that the transaction was not processed. So I made another attempt and I received the same error. I then went to book another ticket instead. I later found out that I had actually been charged for the redbus tickets, but that they would not refund me of the amount. I also had to wait over a month before they replied about the outcome of the complaint, they replied on January 9th, 2017 with the formal resolution.

Desired outcome:
For them to refund the erroneous ticket purchases based on their website errors.

Dear All,

We have selected 13th Jan date but how it has selected today date we really don't know. Kindly cancel my ticket & re book it for 13th jan Date.

We have not booked 2days or 4 to 5 hrs before. Just half an hr back we booked & understand it has booked wrongly. Kindly take up this matter & book it for 13th Jan 2017 at 21:00 hr. If you need any additional amount is applicable please let us know

Hi. My name is Divakar. I've booked a ticket through red bus(kkr travels) to travel from karaikudi to Chennai on 12th December(ticket was booked thru mobile on 11th Dec 7.50 am. My booking reference number is TJD[protected]. But the bus has been cancelled due to VARDHA cyclone and I was intimated only through phone call from the number[protected]. But I haven't received any confirmation through mail or message and was informed that the amount will be refunded soon. I've called many times to customer care for refund and it has not been done till now. How come RED BUS company can cheat people like us. Why r they not taking responsibility to refund the money. This shows their imperfection in their work. They r interested in only earning money and not caring about the people's problem. I want my money to be refunded immediately or else I may go to consumer court to get solution for this issue.

Today at 7 jan I booked online hotel from red bus website during transaction money deducted but do not issue hotel booking .
I launched a complaint for 3 times Red bus website my reference no is reference number for query is 450089, 450110, 450035, but still there is no reply from RED BUS.
I suggest u people never try to book hotel or bus from RED BUS website.
There CUSTOMER SERVICE IS WORST.