Red Bus Complaints & Reviews

I wanted to book 2 tickets from Bngalore to Chennai. I attempted to book it on Feb 11. When I hit "Bangalore to Chennai bus", I found redbus and chose it. It asked me the date and i mentioned Feb 12. When search list appeared the date was back to Feb 11. I booked the tickets and realized it was wrongly chosen. I immediately called the bus operator and red bus. Both were asking me to approach each other for cancellation. I reuqested them to atleast transfer it to the ticket which i book next and they denied. Both escaped with the reason of "We dont have the choice of cancelling but the bus operator\redbus has it".

Details can be found in the image.

Today I have booked a tickets online from Madurai to thirupathi through red bus ie.13.2.2017.Ticket no is Tk3F75326758. Actually I have to book a ticket for 26.2.2017. But due to some error it had been booked for today .But immedietely I tried to cancel it but it is not possible.Due to this I lost RS 1900.so please resolve my grievance. Thank-you .

Hi all. I have booked a ticket at 12.20 from Goa to Hyd but entered a wrong date i.e on 11th feb. All that I wanted is to change the date to 15th feb. I was on the calls from 12.30 – 3.30 pm.Spoke with agents as well as two supervisors. The stunning and shocking thing is, everyone told me the same thing that according to the company policy, the ticket can neither be cancelled or refunded. Same thing again and again. None of them exhibited the attitude of helping the customer or at least told me, “let me see what I can do for you?” including the supervisors.
One of the supervisors even asked to contact the merchant which isn’t my responsibility. But still I called Kaveri travels and that’s the most bitter experience. The head office people were talking about me soo disgustingly and I could hear the conversation on the phone and they hung up the call. I couldn’t understand how they became your merchants. So unethical and unprofessional behaviour.
Coming back to your company, I completely understand that policies are important. But we are humans, We make little mistakes. If everything a-z, has to be according to the policies, then I guess there is no need of call centres. Your employees gave me an impression that I was talking to a computer who lacks the ability to think. I have seen major companys refunding small to huge amounts of money for the customers just because they try to understand the situation of the customer. This is highly lacking in this organisation. Finally Shankar(TL, Pune) accepted to give me only 300 Rs as E- wallet cash. I would never ever prefer this site again because of its customer service. Even the slightest problem can’t be resolved here. Most importantly employees would never had the attitude of helping customers.

On Dec 27 I booked a ticket from Bangalore to Udupi. Redbus showed boarding point as Kalasipalyam. When I contacted the bus operator for confirmation on ticket, he said the boarding point was not valid. Although the operator said the amount will be refunded via redbus (considering it as a cancellation due to their mistake), I did not get any information nor any refund. After continuous follow up also I have not got valid answer or action from both bus operator and redbus team. I have faced several issues with this even before and in recent past as well.

Ticket was booked on Dec 27th for Dec 27th.

Message info copied:
Ticket no: TJDQ73823223
PNR no: TS-RB38936155MHK/3594475/BNG-UDUPI-MANIPAL -10:30 PM

Bus operator(Sea bird tourist) contact number: [protected]\[protected]

Ticket copy is being attached. Please refer that.

I checked now for the refund status and it is not done. Dec 27 - Feb 11 (today) no response.

The bus was delayed by 4 hrs. I travelled from Bangalore to Madurai on Feb 6th on SRS travels. Bus started from Bangalore with one hour delay. Since the bus did not reach Madurai on time, i had to get down in Dindugul and travel to some other place(i was supposed to travel from Madurai to this place if bus has reached on time). On top of this delay, I contacted red bus for registering the complaint. No real support from Redbus team. They wanted to close the case with no compensation at all and the ticket was closed. KALYANI - supervisor in Pune call centre was rude and spoke to me in a worst manner. Worst experience overall and i guess i will stick to ABHIBUS going forward!! Competitors should learn from u guys on how to lose the customers.
Account Details: r.[protected]@gmail.com

I booked a ticket from Bangalore to Guntur on February 01, 2017 amounting Rs.758.40 and the ticket number is TK[protected]. I have cancelled on the very next day and the reference number for processing is[protected]. I have not received the refund till now and I am unable to contact concerned person. I have received the following message from redbus executive.

"We would like to inform you that the refund amount of Rs. 758.40/- has been processed on 2nd February 2017 and the reference number is “[protected]”. This will reflect in your account within 7 bank working days from the date processed.[Bank reference number for the same[protected]]."

Kindly resolve my issue.

Hello,

Honestly I am not at all happy with your service. Here is the scenario:
I tried booking for Kallada travels from Bangalore to Cochin on Feb 03rd. My money was deducted but the ticket got failed to confirm. I then called your customer service personnel and she advised me to try again for the same bus, same seat. I checked with her again that if it is some service issue from your end or an issue with the bus operator, so that I dont have to lose money again. But she told me its some temporary glitch and I tried again. Unfortunately, my money was lost again.

I understand the amount (Rs. 812 + 812) will be credited back soon, hopefully.

Mishaps happen sometimes. I totally get it.

But the worst thing happened after my friend boarded the bus whom I booked the ticket for with SONA TRAVELS. The bus service was so poor. The bus quality was really bad, shaky and he was already a patient who was taking treatment for back pain. His health got worsened after the journey and had to get on bed for the next two days.

I already complained just after the journey started and redbus personnel told me that the bus/service can't be changed as the journey has already started. I am pretty sure you have received multiple complaints for the same bus on the same day. I was told that I would get a call back after I raised a complaint with you.

I believe that is just basic customer care manners that redbus team should learn ahead. Once you have a complaint registered, atleast you should show the responsibility to make a call back. It's been 3 days now and didn't yet get a call back.

And what difference would it make to me if the operator has promised to get the bus changed? I am damn sure wont be using his/your services again anyway.

Apologies wont serve it. Just let me know if there is a provision to get the amount for the ticket refunded. I seriously think I have to use better alternatives for ticket bookings in future.

Thanks and Regards,
Irshad K

I had booked SRS Volvo A/C Multi Axle Sleeper(2+1) for my return journey from Goa to Bangalore on Saturday, December 31, 2016 but they had changed the bus to non ac sleeper sitter, next day when i called SRS travels regarding this i was told that they have already informed the Red Bus people to initiate the refund of difference amount which i have not received so far.

Not even single response to any on my emails.

Ticket no: TJDT62485642

Chennai to Bangalore 15th Jan MMK travels bus was cancelled without any notification...We did not get the refund as well...redBus and the travels did not provide the cancellation information prior to journey...

Calling customer care, they said that they will check with operator and refund within week.Its been more than 3 weeks, no response.

ticket no: TJDP62822395
PNR no: TS-RB38854963IAI/56943/CHN To BNG

I was on a trip to Assam and planned to travel by road. Thus, ended up booking deluxe buses from Red Bus. The bus details are follows:
1. 25th January 2017:
Guwahati to Kaziranga : TIN TK2T4499238, PNR: 6YVEQPE, Trishul Transport Service. Bought two tickets for Rs. 624.
Two hours prior to the journey, I received a bus cancellation message. Operator said that passenger has cancelled the tickets (while we did not). Red bus said that bus is not plying - due to mechanical problems bus has been cancelled. But the operator called in sometime and informed that come to the bus counter, buy hard tickets and bus is going. We paid him 800 for two tickets (same bus same seats)

2. Kaziranga to Guwahati : TIN TK2U55572428
PNR N6EXBUY, Anurag Travels. Bought two tickets for Rs. 624.

Two hours prior to the journey, got a notification of bus cancellation.
Operator informed- that buses do not ply on 26th January in Assam.
Even when the bus operator knew that bus does not operate, the bookings were accepted for that date. For a person travelling from Delhi to Assam might not be aware of the Road transport situation in Assam.
There was no other transport which was made available to us and we had a flight back to Delhi next morning. We were stuck at Kaziranga without any help from any corner.

Customer care executives did not ever made us reach/speak with seniors at Red bus but just said "Sorry for the inconvenience." I made sure to read Red bus's T&C and was well aware that bus cancellation events are not Red Bus's responsibility but there is no coordination between Red bus and their operators. You people enjoy harassing customers in the name of ''Terms and Conditions."

COMPLETELY FAKE SERVICES BY RED BUS. BOTH THE ABOVE BUSES HAD GIVEN WRONG CANCELLATION INFORMATION. NO TRANSPORT WAS MADE AVAILABLE on 26th JANUARY. There was no mechanical breakdown of bus. BUS OPERATOR CONFESSED. BUT The buses do not operate on 26th JAN. Why was our booking accepted?

THE REFUND FOR BOTH THE BOOKINGS HAVE ALSO NOT BEEN RECEIVED.

I had book the ticket for Rajkot to Ahmedabad for 02/01/2017 for bus ticket of Patel Tours & Travels via Red Bus with name Sangita K. Bhut, 47, Female for 5.30 A.M.
I had paid Rs 457/- through Net Banking of HDFC Bank. Amount deducted from my Banl Account but error message of transaction failed appeared & I can;t get the ticket.
Bank end detail is as under.
[protected]-PAYUREDBUS
Ref:[protected]
Payment date:01/02/2017
Please refund my whole amount as no ticket issued.
Sangita Bhut
M:[protected]

Sir,
I have book the ticket in sea bird by using red bus app on[protected] at night, from hosur to chennai, but due to bad signal it is fully in loading stage, the amount is credited from account, it's my corporation bank ATM card, due to that I got a mail from support redbus (((Dear Customer,
We have processed refund of Rs.350 for your redBus order ref. 95704490 on cancellation of your journey from Hosur to Chennai, 09-Jan-17, Seat(S) 1. Please be assured that the refund will be credited to you in 2-3 working days by the bank.
Team redBus))) so refund the amount, to my account.

I am writing to you after great humiliation and no resolution from Redbus.

This is regarding on my refund for the ticket payment TJCN98424964 and Ticket: Ticket number (TIN): TJDM32735244.

I haven't receive my refund yet. The total refund amount is Rs.3007/-.

I have made N' number of calls to red bus team and even in mails too. They are keep on saying, the refund has been done. I have checked with my bank. The amount is not reflected to my account.

There is no reply for my all mails/

Please look into this issue at the earliest.

Awaiting for your response.

I have booked a ticket for Vizag to Guntur through red bus date of journey 21.01.2017 schedule dep 09:55. we were waiting for the bus but around 11 clock the agent informed that the bus was cancelled orally. Alternate bus is not arranged. prior information not given, Till now - 28.01.2017 refund is not recieved. When we are calling the customer care ..one department says we need to speak to bus caccellation department and when i call them they say you need to call customer care. moreover the bus cacellation dept says the bus was not cancelled. Further more they say they do not have the bus operator contact. the operator is KSR Travels Vijayawada. Having said the bus is cancelled by their agent on around 10:30 on 21st night the conversation of which is recorded by redbus and available with them now they are saying we need to get confirmation from operator as to whether the bus is cancelled or not.

Complaint number: 471730 Ticket number : 10409121

Redbus is a white collar thief stealing people's money - don't need any more evidence than the number of refund complaints on this site.

Here is my case:
On 30 Dec 2016, I booked 2 tickets and paid Rs 3392.
The transaction failed but my money got debited.
When I called the customer service they arranged an alternate single ticket for Rs 1199 with a promise to refund the remaining Rs 2193.
Just before the journey the bus was cancelled. Later they refunded the Rs 1199. But the remaining Rs 2193 was never refunded. I have been calling multiple times and explaining the problem to every call operator -wasting hours and hours of my precious time.
They took my bank details to refund my money - but it was never paid.
People I spoke to in the customer services team : Naveen Reddy, Malhar, Team leaders - Shankar Dolli, Siddharth. In my last call on 26th Jan, Sidharth hung up my call.

Ticket Numbers:

TK2Q[protected] Bangalore to Pondy 27 Jan 2017 10:30 pm departure
TK2Q[protected] Pondy to Bangalore 29 Jan 2017 10:30pm departure

I have booked 3 seats through Red Bus from Bangalore to Pondy and back as per the details above. I would like to cancel i seat (15L) . I tried calling various numbers available on net and I was told partial cancellation is not possible.

Can you...

I was going to book tickets online on 27 th but due to some issues got it book to 26 th Jan 2017as it just was for just 30 mins so they should be giving refund our money back n as our ticketcost was rs.999 n they gave us only rs56 as they should be giving us full payment back as we just had booked now so we should get our money back . This red bus should be sued I swear . This red bus sucks should be closed down forever

I had Booked a ticket on 23rd December 2016 from Pune to Washim for Which I payed Several times but ticket was not generated . I got my 2 refunds for 1 account o[censored]nion Bank through which i made paymen tbut one payment is remaing i have the copy of Bank Statement and also all details to prove it . Please refund n also with the penaltiy for all troubles i faced

I have sb account in iob i booked a bus tickets on 16.1.2017by using my debit card in red bus app the amount was debited but my ticket is not confirmed the red bus company has send the mail about amount refunding they said we refund the amount to your bank it will credit in your account within 7 working days so I request you to refund my amount Rs1498

Account details:[protected]
Debited amount:1498
Date:16.01.2017

Redbus.in shall remove hopless busses like Patel T&T
It seems that Redbus.in acting as corporate company for booking bus tickets working for commission of 100Rs per ticket. It seems Redbus.in is not bothered what the end costumer is getting for high printed price of tickets. For example redbus.in has deactivated review of Patel Tours and travel so travelers cannot know what #### is going on under the name of redbus.in. It is only commission game to cheat traveler. Patel T&T never comes at time. reaches destination late by 5 to 6 hours. they will not drop you at point given in ticket. P T&T travel driver and cleaner are whole and sole of the bus. for gaining more passenger they will go to crowded areas in peak time and bus get delayed. and for dropping point they even are not bothered to travel for few kilometers and dropping in remote area. it is big problem for ladies traveling alone.
they have stops at each 25 to 50 kilometer. thief and bugler can easily enter in a bus where you are planning to take sleep. Driver and cleaner are not bothered about this as they are behind money. Patel T & T is hopeless and useless travel company redbus.in shall remove it urgently from there website.