Red Bus Complaints & Reviews

I booked a ticket in red bus app, after that it transfers to bank website. Unfortunately, the time mentioned in that page is out. So it brings me again in booking layout i.e select the seat and also pop says that I need to book one more time. Second time I booked one seat which is different seat number because what I booked the previous one was in gray color. In second time everything goes smooth and I got a message like BOOK TWO SEATS and my money also debited from my account. Completely I don't have any idea why it debited my money twice. It was blindly an app error but Red Bus customer care were refused to pay my money even though i submitted my document proof which has all details like message from red bus and my bank balance with timing. Please do needful.

I had booked a ticket from Ahmedabad to Rajkot ticket no TK[protected] on 9 April 2017 in sleeper class bus but the sleeper couch was cancelled. I filled the complaint on 10 April itself, but since the last 15 day nothing had been done by redbus side and always telling me to wait for 24 hours.
I am very disappointed with such poor service provided by the redbus..

Dear concern,
My ticket book on for date 24/04/17. But due to some health problem of my son not able to journy on 24/04/17. But at the time cancelletion, only 51/- rupees showing will be refund back. Its a very pathetick seanarios for any customer.
Look in to the matter. Just requesting one thing if possible kindly refund the full amount.

Ticket no tk5m89593875.
Journy date 24.04.17
Kolkata to asansol

Rgds,
Dipankar das
[protected],

My name is arjun s kumar. My complaint is about an online ticket booking site redbus. I booked a bus ticket from kalasipalayam to kayamkulam via red bus. I selected my indian bank card for payment, but they debited my sbt card without i typing otp and even without going to sbt payment page. Then i got a confirmation mail at 12.26pm. After some time i got another mail that my payment was unsuccessful and my refund is initiated. So i booked...

I travelled from Mumbai to Belgaon by Volvo A/C Multi Axle Semi Sleeper bus of VRL Travels. My Ticket number was TK[protected] and PNR number was 241!12838186~9934716. It was semi sleeper bus which allows passanger to push back seat to sleep comfortably, but I was not able to push back my seat. That day I spoke with customer care executive of Red Bus and he said that all seats in last row are not push back. I told them that all seats in that row except mine were push back. He spoke with bus driver who also confirmed that there is problem with my seat only. They told me that VRL travels will provide me other seat and if they doesn't provide me other seat they will provide refund of ticket. I travelled from that bus even after paying the same money as others. I was not at all satisfied with service of VRL travels and Redbus. they even mailed me saying they are closing my ticket without resolving the complaint. Kindly look into this matter & take stict action against both Red Bus and VRL Travels.

I have booked MK Travels on 16th of april from trichy to chennai.The bus should start at 10.50 but it started at 1 am .We are waiting for more than 2 hours .I am not sure whether it will reach before 8 am because of this I am going to get loss of pay in my office. For god sake don't commit these travels starting time until and unless you are sure of that.We are suffering a lot. You people are responsible for these kind of mistake.

Bus(Diwakar Travels, DT-234A) cancelled. Didn't receive refund from Red Bus yet.

I BOOKED TICKET on 29-MAR-2017& I got redbus mticket SMS also on same day.

Here are the mtciket details:
Route: Tirupathi to Hyderabad
Ticket no: TK4V92384837
PNR no: DWK1808931 – DT234A
Travels: Diwakar Travels
Departure: 08:00PM APR 2, 2017
Total Fare paid:600

But I got another SMS on 01-APR-2017 2:57PM, stating that “DT-234A BUS 02/04/2017 YOUR BUS CANCELLED”&also they provide one contact number. I made a call & asked them about my refund. They told surely refund of total amount (Rs.600) will be credited to your account, as the bus is cancelled.

Till now.., I did not get any refund. Please solve my issue&refund the amount ASAP.

Here i am attaching the ticket also, which i got to my mail

Thanks!
VIJAY

I had booked a bus from Chennai to Coimbatore to travel on 13 Apr 11:45PM by Hindustan Travels. However, i never received any message regarding the bus details. I waited for 4 hours past 11 45PM with no calls or any information about the bus. The people behind the redbus helpline numbers could not help either.Finally i gave up and had to find an alternative at that time which was very difficult and unsafe.
Considering the inconvenience i went through, i doubt i will use or recommend redbus hereafter as i have lost all the trust. Hope redbus refunds my money if they really respect and value a regular customer.
Ticket no.- TK4X63972623
Pnr number - OC[protected]

Hi,

With regards to Bus no : PY 01 CD 8699 (Chennai - Tenkasi) on[protected].
Herewith i would like to file a complaint about the bus driver and service.provided to the clients.
While booking the bus it was told to us that its a AC sleeper cost around 1500, but after we booked and boarded we have been informed that AC is on repair and it will not function.
Also when we had asked for office details the way the persons approaches was very bad.

Kindly restrict this bus from Red bus services as it gives a very wrong impression towards Red bus and not on Sri Krishna Travels.

Thanks

I have book a ticket through the redbus in kpn travels. The bus service worst I have ever seen and they are making late and riding in high-speed without control and stopping the bus for loading goods nearly 10 times for unloading also the same. please notify the things to the red bus and block the kpn travels from red bus. That will avoid the people like me travel

Hi,

I book the ticket from Delhi - Nainital as on 30 march 2017
with out information they change the pickup location i waited on the road more than one hour there is no proper response at operator u need to come another location for these information they informed after when i reached the my pickup point i loss my time and money ...

So i need my money back, I informed to redbus customer care 4 times...

We had booked two bus tickets via Redbus for Bangalore to Mysore trip. To travel on 07/04/17. Redbus has an app where it shows the pick up location and it had showed the pick up location near Vijay Bank Layout in Bangalore. They had also sent a message with Driver's no. to contact him. On the day of travel the app showed that the bus is running 15 mins late. We tried to contact the driver repeatedly since one hour prior to our pick up time which was 6:55 am. All the calls went unanswered. We went to the spot shown at 6:30 am and kept waiting and calling the driver to confirm the pick up location and time. But he never picked up. Suddenly at around 7:20 am we received a call from another no. which turned out to be the driver calling. He said the pick up location is different and he cannot wait and he left. We kept pleading him to wait 10 mins so that we can reach the spot that he said. The customer care of Redbus is very callous and they closed the complaint saying it's our fault hence they cannot refund. Whereas their app had shown wrong pick up location and the driver was unreachable. The driver didn't even want to cooperate a bit.

I have taken reservation for below details.

Visakhapatnam - Vijayawada Wednesday, October 12, 2016
Ticket no: TJB[protected]
PNR no: TS-RB34925215MUH/13299/SKDT - SPL- VZA -7700
Sri Kanaka Durgra Travels
Non A/C Push Back (2+2)
22:20
Reporting time
22:35
Departure time
1
Seat numbers

Bus operator was cancelled trip on that day. I have spoken to the redbus care and informed them for necessary action. They have not refunded the amount so far.

Due to last minute cancellation, I have suffered a lot and inconvenience happened and suffered a lot. I have taken bus after 3AM as that festive season going on, busses were so rush, from Vizag to Rajahmundry. Again I have taken bus from Rajahmundry to Vijayawada to reach my destination.

I have spoken to customer care and mailed them too. No response.

Redbus may be good in business, but when it comes to refunds or claims there is no response at all.

Dear all, pls communicate to all your well wisheres, not to use redbus and their services.

Hello,

Ref: Ticket no: TK[protected]/PNR no: 57079697

Deficiency in Service

Please note that I booked a ticket from Ankleshwar to Nerul on 03/04/17 and was waiting at the boarding location at Ankleshwar on the night of 05/04/2017 for the bus. However, after waiting for hours, I came to know that the bus was cancelled. It was never communicated to me. Therefore, I had to
(1) wait in midnight...

I have not got refund in my bank account. Rebus said that amount has been transferred to bank and Bank said that amount has not been credited into your account from REDBUS(merchant).

First rebus gave me wrong reference number with freecharge settlement id. So when I contacted free-charge, I couldn't get help from there and they asked me to contact rebus as redbus has transferred money in your bank. Bank has confirmed that amount has not been credited with following reference number which i got today(30th march, 2017) by mail from redbus.

Redbus provide me following detail
Reference number:CMS[protected].
Refund Date: 01st March 2017
Amount: 280 rs.
Trip ID: TK3S27893429

Redbus is cheating customer by giving wrong refund details every time. Please solve my complaint as soon as possible and refund in my bank account.

I had booked a ticket - ticket no: TK4P77774453 PNR no: TS-RB44303069MXE/133027 for travel from Coimbatore to Cochin on March 27th 2017. The operator was Aeon Connect. My wife was asked to report at the pick up point at 12.30 pm. The pick up point was Gandhipuram in Coimbatore. When she reported at the pick up point she was informed by an agent of the bus operator (the bus operator does not have a presence in Coimbatore) that the pick up point had been changed and that she would be taken the new point by a van. She said that she will make her own arrangements to go to the new pick up point. However, within a few minutes, she was informed that the bus will not operate as there were very few passengers from Coimbatore and that they will make alternate arrangements. They however said they can only try their best. She even contracted the Red Bus Helpline but they could not do anything. Subsequently, she made her own arrangements by traveling by a Supaa Travels bus that left at 2.20 pm by purchasing a new ticket. I need the refund of this ticket to be processed and a written apology from the bus operator failing which I will not hesitate to initiate legal action for the hardship she underwent that day

Bus was cancelled & due to that after so many emails & phone calls i got refund amount but now I am not able to use that amount for book a new ticket. As i contact customer care they are allowing me to use only 10% money to use while booking a new ticket. till the day I was not worried about the money in wallet but now i want that wallet money into my Bank account which details i Have sent to redbus through [protected]@gmailcom . Also there is another refund for the same ticket from redbus still awaiting for the same.

Very cheap service from redbus. Now they are forcing to keep money in wallet which has expiry date also.
My mobile no connected with account is [protected]

I have booked a ticket through online from redbus and the operator has reported the bus breakdown and unable to provide alternate bus and when i called for they are shouting like idiots i am serious about their miss behaving and also reported the same to red bus through customer conservation it is very harsh for a girl to undergo like that and there is no refund still in the account

Dear Sir / Madam,
myself is Surajit Misra, yesterday I have faced a tremendous problem by the M.R.Traveller which is controlled under the RedBus. I have booked an online ticket through the RedBus with PNR no. is[protected] booked on 08/03/2017, for the journey from Mumbai (Andheri) to Karad on 16/03/2017. The ticket was booked in M.R. Travels (seat no. S21) with an amount of 1523.00 INR. and the timing of departure was 1.55 am as per RedBus online information. The problem was started at the time of departure, the bus operator was giving wrong information continuously about their delay to reach in Andheri stand. there is no seating arrangement by the RedBus or Travellers, most of the public was standing on the pavement of the Highway (opposite of Sagar Hotel) and was fighting with mosquitoes. Finally the bus came after 3:35 hrs late from their departure time. I have noticed most of the buses on that night was delaying at least 3:00 hrs late from their actual departure time. This is the daily routine of these travellers which have been operated under the RedBus. People generally booked online ticket following the available timing in RedBus website, and I have decided the suitable timing for journey from this website. I was coming from the Itanagar, Arunachal Pradesh to attend my office time on 16/03/2017, but, I have missed next day office in a government organization because of this irresponsible behavior. After getting the bus, the inside was most horrible, with too much dirty and very bad smelly environment. Used rags were provided by the travellers, here one attached photo is showing used rags with a matchstick. I have filled several complaints to the RedBus against this traveller, but no satisfactory steps have seen. As a consumer of this country I am filling this complaint, but this is a general problem for all consumers those are travelling by bus in this route. Finally, I would like to draw the kind attention of the appropriate authority to take strong action against these consumer problems.

Thanking you

Surajit Misra

I have booked a ticket from madurai to chennai in thirumal alagu travels and i cancelled that ticket.The ticket is cancelled but the money is not refunded yet.on march11 I booked that ticket via netbanking.On march 16 I cancelled the ticket.But Still the money is not refunded
Ticket No Tk4A42882684. From Madurai To Chennai.Please solve this complaint as soon as possible