Red Bus Complaints & Reviews

Hi Team, I have tried to booked the ticket(SRS travels ticket ) from red bus but ticket not yet booked but money only deducted from my account so please kindly refund my amount. 23 Nov[protected]PayUIbiboWebPvtLtd[protected] 23 Nov 2014650.00. I have already complained about that in http://www.complaintboard.in/complaints-reviews/payuibibowebpvtltd-l333844.html but still i am not getting any response from there. so please kindly take action for that and refund my money ASAP. Thanks Vivek [protected]

I had booked a ticket bangalore-mangalore this was cancelled on the 12th of nov and i received an e mail with refund details ticket number TGC[protected] .Its been nearly a month and every time they say transfer done and bank would take 7 days for the refund, i dont understand why would a bank take 7 days to credit the amount . This is pure nn sense, i raised the issue yesterday and received an email with the same says refund done and bank would take 7 days to credit the amount to my account, i need to know which transfer takes 7 days . This is pure cheating.

On October 6, 2014 I have booked my online ticket for October 25, 2014 from Kottayam to Bangalore through redbus. It was A/C Sleeper bus of Hentek Travel. In a last movement they text me saying that the bus is cancel due to breakdown and that they do not have any other replacement. As I called them they said that the fare would be refunded to my account which is Rs.1200/-, In the last movement I had to pay extra money to book current ticket. Moreover, till this date I have not received any refund from them. Kindly look into this matter or else I may have to take some legal action for the same. Ticket no: TGB[protected] PNR no: KE8HH6 Passenger Name: Chandan Singh Seat no: L-10 Date of travel : Saturday, October 25, 2014 From Kottayam to Bangalore Hentek Travel Total fare Rs. 1200/- Please look into this matter and get me the refund for the same. Thank you Chandan Singh Giri

On 15.11.2014 i have booked Ticket from Chennai to Hyd-2 Nos in Kesineni Travels at the first time amount debited by Bank ticket confirmation not received Through mail or Message at the time used email id:[protected]@elitegroup.in, Mobile no[protected] Hence we have booked another ticket. First Transaction amount has been debited to my account on 15.11.2014 @1.17 PM. Please check at your end and reimburse the excess amount debited at the earliest.

Hi, Date of journey was on 22nd Oct, 2014 and cancelled my ticket on 20th Oct., 2014 but till date 19th Nov, 2014 the amount was not refunded in spite of calling the customer service and following up for more than 10 times.Customer executive was arrogant and what we ask for the status would only reply me back to wait for 24 hrs or if not so they say they are helpless.This is not only with me for couple of other colleagues of mine are also facing the problem from past one month. Note: Could you please take necessary action. Kiran. 91-[protected]

my name is sunder my mob no; [protected]. i booked ticket in red bus on 16-11-14 from baroda to rajula. Bus right time 9.00 pm. boarding point is pandya bridge SK TRAVEL. I reported sk travel 8. 20 pm every 5 minutes enquired for bus he told me it will come with in 10 min, as this like told me 10;30.pm. 10;30 pm came another JK TRAVEL .THAT TIME SK TRAVEL person told me your bus is gone. Bus living before JK TRAVEL not called me.you sended message contact no; not in service. i jour ed other bus and paid extra Rs-500. I LOSED MY TIME AND MONEY. ONLINE TICKETS THEY ARE NOT TAKE RESPONSEBLE. Your are main responseble lose of my money and time. kindly refund my fare. your not take responsible i will go through legal.

I had booked a ticket on redbus.in to travel from Akola to Indore-Journey Date:12/11/2014. The bus was supposed to be an Air conditioned bus. However when I reached boarding point I found the bus was non-Airconditioned and filthy. I called up redbus customer care. They acknowledged their mistake on their part but refused to rectify it. I mailed to [protected]@redbus.in. It promised me relief in 3 days. However I have not received any communication from them since then. It was very important for me to travel to indore, so I boarded the bus. I get motion sick in non-ac buses. That travel affected my health adversely and I could not attend my pre-planned engagements which resulted in economic loss and affected my health. I need to be compensated for the same.

This is the worst ever experience for me via RedBus. Below are the ticket details. From: Bangalore (Hebbal) To:Hyderabad Date: Oct 22, 2014 Deccan Travels (LuxuryA/C Sleeper) Seat No: DU18, DU17adn DU24 PNR No: 2AZTHS Ticket No: TGBJ44824456 Boarding Point:Hebbal (Bangalore) We have booked the ticket on Oct 22 for Deccan Travels Sleeper which was scheduled to arrive at Hebbal on 10:30PM. It was a rainy day and sadly there is no place to wait at that place except for a bus shelter which was already full. Me, my wife and two small children were waiting to board the bus there for an important engagement in Hyderabad. The Bus din't come on time and more importantly, it never arrived at all. We have waited till 1:00 AM in the midnight and kept on calling the provided numbers to check the status of the bus.Of course, no one answered the call at all, which made us furious as we could not figure out where the bus was. Finally we have figured that the bus will never come and took a cab back to home. It was very difficult to even find a cab at that hour in the night with my family being with me. We some how came back home and called Redbus the following day on 23rdOct about this and they said the issue will be resolved in 24 hours. We were literally happy to hear the turn around time to be 24 Hours and also they said issue details will be mailed to our booking mail id. But we soon realized that the time given 24 hours was just to bluf[censored]s and also the mail never came to us. Nothing has happened even after 24 hours, no resolution and no mail. We did not call on 24th and 25th Oct anticipating some response from Redbus. But unfortunately, we did not get any response at all. Again, no calls, no mails to us. We had no choice and we called Resbus again on 26th to figure out what has happened to the issue and to our utter dismay, there was no service request created when we have called for the first time on 23rd as they have promised on the call. But on this day 26th Oct, as per them, they seem to have raised a service request and they confirmed that the issue will be resolved in 24 hours. They said the service request details will be shared with us over mail and ofcourse as you know no calls and no mails. The redbus agent has confirmed during the call that they are able to see the bus was cancelled and an alternative transport was arranged. Upon confrontation that we stayed at the boarding point and the bus did not come, he said the bus was cancelled and said te refund would be initiated in 24 hours. From 26th Oct, 2014 till 5th Nov, 2014 we have called them 8 times asking for the refund as the bus never arrived and all the times they said the issue was escalated and will be resolved in 24 hours. And in all these calls, i have specifically asked them to send me the details over mail and they said they will be sending the details by end of day. And of course by now you know the strategy right, you will be told that the issue will be resolved in 24 hours, but no mails and no calls. Fed up with this, i have called again on 7th Nov, 2014 and this time, i did not want to talk to the agents as i am getting the same old taught nice answer 'Don't worry sir, the issue will be resolved in 24 hours'. I don't know how many days would include 24 Hours for Redbus, but was not ready to listen to the agents. So i insisted that i wanted to talk to a supervisor so the lady said that i would need to be on-hold for some time. After some time, she has told me that no supervisor is free now and i have to wait for some more time, i told her that i would wait as long as it takes to connect to the supervisor. After having this conversation couple of times, she has routed my call to the supervisor. I started narrating the issue to him, but you know what, the supervisor seems to be from Kolkata location and he has no information on the booking that has been made at Bangalore location. So he started again with their routine of "Sorry sir, your issue will be resolved in 24 Hours'. What the heck is wrong with RedBus?????? I needed to talk to a supervisor who can listen to me and resolve the issue. I don't have to wait for over 30 minutes for the supervisor to answer this standard apology of "Issue will be resolved in 24 Hours" who does not even have details with him to check and assist. Again you can see the strategy used, i wanted to talk to a supervisor and here he is "just to talk, but not to resolve the issue. Why was the call even transfered to a location other than Bangalore if they know that they will not have the details?? Again during this call, the supervisor himself has confirmed that they will be sending the mail with detais on the issue and the "ISSUE WILL BE RESOLVED IN 24 HOURS". Till now, i have not heard from them. They dint call, they dint even care to send mail despite calling them over 8 times for an issue which seems to have been escalated. I sincerely felt, there seems to be a goofup happening between the Bus Travels and Redbus as i do not see any hope from them in resolving the issue. Thanks, Some Very irritated redbus user

I was trying to book the BUS ticket from Madurai to Bangalore through redbus.Its showing 14 seats available dso i started booking my ticket and finally once i give confirmation for payment its stating try with other bus.then i called redbus customer care some rep from rebus assured me there is seat availble but some technical issue is happening so requested to try after 30 mins again tried still the same then i roamed around to find the Exact bus operator when i approached them they informed me thers is no bus and seat available.This made me pissed off i skipped my work and trying to get the ticket.Worst customer update from Redbus.

Iam S.kalpana.I had tried to book a ticket in redbus on october 26 (sunday night) from thanjavur to chennai in the karthick ramu travel.i tried to book 2 tickets.the transaction is processed and Rs1220 is taken from my indian bank account and no ticket is booked.no information is given to my mail or phone.iam waiting for 2 weeks but the amount is not refunded. Email id:sai.[protected]@gmail.com Phone no:[protected] Account no through which ticket booked:[protected] Account holder name:S.KALPANA

I booked a ticket for 22nd October and the bus got canceled. I asked for refund of the amount and I got a reply that ticket is canceled by the customer. This is atrocious as I did not cancel it. Bus got canceled just before 2 hrs from the journey

I had booked bus ticket from belgaum to bangalore SS Travels sleepar coach (seat No L7) but when i hapened board the bus i came to know that it was booked on ohter passenger name. so the travel comapny asked me to contact redbus for the compensation say that its redbus fault. pls do the need ful PNR no: TS-RB10466670TKN/18053

I have booked ticket's on november-2 in Hebron travels via redbus.in from tirunelveli to chennai. But the respective transport members are telling we are not responsible for tickets booking on redbus in last minute. When I call to redbus they are not available at 12.00.am midnight. Finally the travel team not allowed us to travel to chennai. I was at helpless in mid-road. Its really worry about redbus and they are making fool the customers. So please aware guys the redbus showing unauthorised and non-related bus services in their lists. PLEASE DON'T BOOK THE TICKETS ON REDBUS.IN http://www.hebrontransports.com/ticketing/ http://www.redbus.in/Booking/SelectBus.aspx?fromCityId=696&toCityId=123&...⇄ WORST SERVICE IN INDIA

I booked For Hyd-Nellore (Ticket #TGAU[protected], Bus operator not allowed to board on Bus.Then i called (first Time) to Redbus call center and Floor Leader Bala Comitted to Refund the Amount. On 9th October Again called REDBUS call center They rised service Req # 10993040 and representetive Said " I understand your issue, With 24 Hours you will get call from Redbus and Amount will be refund" On 10th Octbober again i called REdBUS Call center : Ans: " I understand your issue with in 24 hours you will get call from Redbus and amount will refund, And out people are working on your issue" On 25 Again i called RESBUS Call center : Ans: " I Understand your issue with in 24 Hours you will get a call from REDBUS and Amount will refund" Then i asked to transfer call to supervisor, Representative did not transfered call as no supervisor available, Again i called after 1 Hour on 25Oct, Representetive said same stereotype words. I asked about supervisor, "Now no supervisor available in call center again after some time'.then i refused to disconnect call, after 10 mins One supervisor attended the call Again one more ticket rised #[protected] and committed with 4 days money will refund. 1 Month Over Again i called 1st November, Representative Give same stereo type answer, then Supervisor (Ratna: Kokata Callcenter) attend the call & committed with in 12 Hours(by Saturday Evening) Money will refund. Again i called 2nd November, Representative Give same stereo type answer then supervisor ( Sukanta) attend the call & he escalated issue to his next level. Every one in Redbus who attened the my call, Committed to with in 24 hours will get call from REDBUS.it is lie. I am waiting for Refund...

I had cancelled a ticket on redbus.in and the refund is not been processed after 72 hours and even the red bus customer support team doesn't even reply to the mails and when called on the toll number the customer staff people behave rudely and doesn't give appropriate information.Please i need my bus ticket refund at the earliest and an apology from redbus so that they dont torture other consumer Ticket no -TGBM79284955

I booked a ticket for the journey date 17th October 2014 in SRS travels from Bangalore to Coimbatore. And a ticket for the journey date 18th October 2014 in SRS travels from Coimbatore to Bangalore. Due to some circumstances I had to cancel my tickets. I called the customers care of Redbus and asked for the cancellation and they said that the ticket will be cancelled and the refund will be given within 7 working days. Reference number:[protected] and[protected] I did not receive any refund so on the 26th October 2014 I called the customer care again and they said that the issue will be escalated and I will get the refund within 24hrs. I still did not get it. After that I wrote a mail to them ([protected]@redbus.in) on 28th October 2014 and I just got an automated reply saying my reference number is :[protected]. After that I have not received any response yet.

Hi, I booked a bus called National travels from Chennai to BAngalore the transaction id:IIN/KSRTC Centr/[protected]/0. The amount of Rs. 555/- has been deducted without the ticket getting booked and no failure email has been generated. Please escalate this issue as no refund has been received on it yet. Thanks

Dear Sir / Ma'am, I'm Ajay from Pollachi has booked the ticket for my cousin on the date 10.10.2014 for the journey from chennai- pollachi via. jai hanuman travels on 21.10.2014 via. Redbus . I've selected the seat, it routed to the payment gateway and i've paid the amt via. credit card ( SBI ) of Rs.999 /- Once its done, i was waiting for the ticket to be printed, but what happened is i didn't get the ticket, so i called the customer service and asked about this. they've confirmed me the ticket has not been generated on such cases, the amount will be refunded to the credit card within 7-9 working days. I've called them again in the midst of the last week to confirm my transaction status. they've told me the same answer. when i checked my card statement via. online today, nothing has been happened so far. But my last paid statement is for Redbus with 999 Rs. has been transfered successfuly for non printed eticket. I just wanted to know when i will be receiving the amount from them without any hustles. I just want the proper team to take a look at this issue and resolve mine ASAP. Enclosure of Proof : credit card statement of my payment initiated on the Name of RAVI CHANDRAN.K with card details 4317 xxxx xxxx xx25 on 10/10/2014.

Please resolve the issue and refund my money at the earliest.

Date of transaction: 17.10.14 time: 10.32 am
Chennai to hyderabad bus l2 seat (Not booked)
Transaction id of payumoney : 11802338
Payumoney support no #188589 (Mailed through [protected]@payumoney.com)

I was told by payumoney to contact redbus regarding the issue. I contacted them and they told me to contact payumoney for refund....

First of all your website is such a bull , it takes my money and immediately after payment it shows the ticket cannot be booked. Waht this bull is ? Second the waiting time to speak to your support person takes loooooong time. I cannot even hear your company's advertisement song which is another nuisance while waiting. Third i have repeatedly experienced call ending when talking to your support person. Fourth, i have reported about my failed payment and asked your support person to book ticket in next day bus but i have not received any response so far. I'm planning to post hundreds and thousands of posts in online forums, communities, blogs, social networks stating all these irregularities of your company. This will definitely going to erase your company's image. I'm just frustrated like anything.