Red Bus Complaints & Reviews

I booked 2 tickets one from Thrissur to Bangalore and other from Palakkad to Bangalore (TH[protected] and TH[protected]) in Padmesh travels. They allotted a Bus named "GURU" seat numbers 5 and 21. I boarded the bus from Thrissur Mannuthy By pass. When the bus reached Chandranagar before Palakkad Highway police blocked the bus and were telling that the bus owners have not paid the tax amount of 75000 and driver was not having any papers with him. We were struck there from 9.30pm till 1 Am. As ladies we were not able to go back or board another bus or the bus owners were taking the responsibility.In the mid night we nearly 8 ladies were standing in the highway were there was no option to go anywhere. We paid 1600 for this worst bus and after reaching Hosur we were shifted to another local bus. We reached Bangalore by 9.40 and we missed our office due to this. We want an explanation for this.

Hi, I am about to board the bus by 11am at national travels from bangalore 01/04/2015. But the bus came by 12. When I asked him for my seat, the driver said there is no seat. I showed my ticket and still he did not let me in. I was waiting for the next bus and again the next bus driver dint let me in to board the bus. It was around 2.30 hours I am struggling to board and still all the same. The final bus driver at national travels pushed me outside the bus, hit me with the stick and closed the door and I literaly fell down on the road. I need you to take severe action on them and refund my ticket. Else I am going to consumer court filing a case on them for misbehaviourol and filing a case on u for not recommending the right bus. Hope u take sincere action before I proceed.

Hi all the red bus services is not Hi all I book one ticket in redbus, after 2 days on my journey date I called to redbud care but those people are not cancel my ticket the reason is we have to cancel the ticket before 20 hours only this people cheating...plz any one act on this I lost 450 rupess my ticket, I

Dear Team, I had booked tickets from your esteemed organisation With PNR RZKBQT from Delhi to Chittaurgarh on 20 March for 21 march. As per your email (print out of ticket) and guidance on message I had visited Ajay Travels c/o Ashoka travel shop No. 91, Khanna Market, near ST Stephen hospital, Tis Hajari, Delhi. They had given me Sleeper no O in there vehicle number RJ27 PA 1010. In morning at 8:20 am (22 March, 2015) bus reached to Bhilwara (60 Km before chittaurgarh), when I asked to local office regarding what about my ticket to Chittaurgarh, they told me this bus is just from Delhi to Bhilwara & for Chittorgarh I have to travel by Rodaways on my own expense. I am shocked that after booked ticket in advance from red bus I had paid extra amount from Bhilwara to chittaurgah. I need call with logical resolution & my amount Rs 53 plus Rs 20 back along with mental harassment compensation from your side. Regrards: Narendra Kumar Salvi ICICI Bank

Booked a ticket from hubli to mumbai (borivali) being very specific. but after booking 3 seats i find out that the bus i have got my seats reserved terminates at Crawford market. tried calling the executives. Executive assures the issue will be resolved by noon.Even after waiting till noon i call the customer service only to find that nothing has been done about the issue. if i go to cancel the ticket i need to forfeit a sum of 450 for no reason from my end. what sort of a website this is...there is absolutely lack of interest from the company's end in resolving such issues.

Hello, Today my friend booked a BUS from RED BUS from Hyderabad to Pune: BUS - HBK Tours Bus No : KA-01AA-3772 Survive no - MUM HM1 Date : 15th March 2015 (Sunday) This is our India.Here a Girl had 3 or 4 luggage and was waiting for HBK BUS. BUS stopped at opposite side of road, so this girl asked for help from conductor to get her luggage. Conductor refuses to help. Then girl asked him for 2 minutes as she need to take auto from opposite side to get her luggage, she cant do it all alone. Conductor says ok, as she was in the process mean while driver moved the BUS. Girl has to follow the BUS and called company to ask driver to stop, then he stopped he BUS. This is a SHAME on people who really don't respect people specially women and old age people traveling alone. No one is boarding the BUS for free, so company should respect their customers. They should be punished or fine for this. So please help on the same. I really wish to know whatever action been taken and also I nothing done, I will surely remove Red BUS from my List and ask my friends the same. Thank you Abhinav Email: [protected]@yahoo.com

Hi,

Me and my friend was travelling from Bangalore to Hyderabad on 4th Jan 2015 using a ticket booked on Redbus.in (ticket no. TGDR[protected]. However, the bus broke down in midway in midnight. The bus operator did not pick up his phone and we had to manage our way back to Hyderabad on our own. I tried to call the bus operator after a day and he told me to raise a complaint to redbus. I did that and got the complaint no.[protected]. After few days I got the sms that the complaint had been closed. They did not provide any resolution and when I called them they just lied to me that it has not been closed. However, I never got any update from them. Please look into this matter and help me get my money back.

When I open the red bus website at the time of booking ticket it shows Parbhani to Pune 3 ticket available, but when I conforming and the filling details it shows these seats are allready book .if you are not able to provide good facility then please shut down your site REDBUS I am fully unsatisfied with you service ...please improve your service other wise close this site .Actually I face many problem at the time of traveling but I never complain but this time is tooo bad service

I had booked ticket from bangalore to chennai on meenakshi travels on 22nd feb 2015. The bus has to come to madiwala at 12AM but till 3AM the bus has not came and i had to take a alternate plan. So i came to chennai by another bus. When i insisted redbus to refund my amount both redbus and meenakshi travels deny that the bus has came to the boarding point at 4AM which is 4 hours from actual and saying its due to a traffic problem. The meenakshi travels are the worst service who operates from chennai to bangalore and redbus is also justifying them. I Need my ticket amount 4194 to be paid back immediately

I travelled from Jaipur to Delhi yesterday (27th Feb, 2015) with Ticket NO. TH3T4924692 The vehicle arrived 1 hour late from the reporting time and 45 minutes late from the pick-up time. The vehicle was NOT the one promised (Innova) but a smaller and less comfortable car (Etios). The driver seemed like running away from police, his average speed was 120 km/hr on the highway. Half-way through the journey (at Bilaspur), the driver was changed, which caused further delay in coordinating. The journey took a total time of 7 hrs, a far cry from the advertised 3:50 mins. I was dropped off at Rajiv Chowk at 12 midnight! In short, there NOTHING positive and I will NEVER opt for another RedBus service neither will I ever recommend this to anyone, in fact, I will make sure that I publicise such poor quality and unprofessional service quality widely.

Hello, we had a ticket booked from [Lucknow to Delhi] but that day UPSRTC VOLVO bus got cancelled, and we were not able to travel on that ticket. [TH2V25934392]. Bus Booking Details: PNR Number : ANVT[protected] Ticket Number : TH2V25934392 Travel Date : 27-Jan-2015 Total Amount(INR) : 2376/- Seat : 27 & 28 Transaction Remarks : IIN/www.redbus./[protected] 93351/0 the red bus is neither contacting nor refunding the money. they are giving horrible service please take care Thanks Vaibhav Yadav [protected]

I have booked two tickets from bangalore to Hyd for 26-1-15 on 17-1-15 in new Dhanujaya travels. vide ticke no TH2K62294437, PNR No: DJY2496-DNJ11. I have contacted on 25-1-15 new Dhanujaya travels, HYD, she said tickets have been booked on Radhakrishna Name only . But I have eticket from redbus seat numbers1&2. But she didnot responded properly. Insisted for Bangalore No, she gave, when we contacted he does not want talk, told contact hyd office. I have contacted on 25-1-15 redbus customer care saying the above story, but cc person told your tickets are confirmed and sent message also. Surprisingly, when I contacted 26-1-15 afternoon new Dhanujaya travels told bus has been cancelled, He told very recklessly you contact only redbus. When we contact redbus cc still they were telling your ticket confirmed, When I insisted they were keep telling we are going to take our higher authorities and they will call you back. there is no call back from redbus. When I contacted again at 4 pm, they told it is cancelled do your alternate. If we believe red bus and go to the bus teriminal at 8.30 pm, what is going to our situation, no body is there at marathahalli, opposite kalamandir, about these travels, I am supposed to attend office next day morning. Now you tell, what is our mental agony. I have enquired about travels, they are not reliable, why you have taken authorisation those kind of travels, otherwise take penality amount, from travels. I have spent my time and phone calls, whether you are going to pay penality or travels, we donot know You have to arrange. I donot need your sorry. I need penality amount min Rs 5000/-, because last moment every body was demanding Rs 2000/- per ticket.. I need compensation from redbus/travels Do needful Thank you, Radhakrishna, [protected]

To meet my professional requirement have booked a ticket from Kochi to Kannur on 6th Jan 2015, the date and time is given in the ticket was 7th Jan 1 AM and asked to report @ Vytila Jn by 1 AM. I got the following as confirmation as SMS and Email -Ticket no: TH[protected], PNR no: DME50025 I have reached Vytila Jn by 00.45 AM and waited till 2 AM, later realized from other bus operators that the bus left from the boarding point before 00.45 AM. Later spoke to the customer care support staff Mr.Rahul to express my displeasure on this but surprised with his response Mr. Rahul was explaining that, according to Indian standard time the ticket is booked on 6th Jan 2015 for the travelling of 8th Jan 01 AM !!!, I am attaching the ticket hard copy where it is very well written that, departure by 01 AM on 07th Jan 2015. This is really disgusting to feel that your customer care is trying to fool the customer after putting in a life threatening situation at midnight. Secondly, i have called up the contact no given in the bus -[protected] to understand the boarding point and timing, the first response was he is not from KTC he is from skyline tours thus he doesn't know what is the exact time of the bus, however he told me that bus will not leave before 1 AM. Here the fact is the bus left before 00.45 AM. Finally, terms and conditions of redbus says, the departure time mentioned on the ticket are only tentative timings. However the bus will not leave the source before the time that is mentioned on the ticket. I feel it as a collective effort to fool the traveler partnering some bus operators to do some suspicious business So think twice before doing any ticket booking with redbus, there are other platforms gives better service and rates

I booked ticket from Bangalore to gokak on 30-01-15 amount dedudeducdeducted of 1600 ruprupeesrupees But ticket not booked This is worst serviserviceservice from redbud mob-[protected]mob-[protected] PleaPleasePlease book or retureturn moneymoneymoney money

It is a great disappointment to see that red bus giving such bad services.They are concerned only about the ads and money they earned from their sites.They do not check the vendors background before registering them on their websites. As a result we(the customers) suffer though we pay extra for comfort services and our holidays are ruined.Please bring this site down as soon as possible so that it can be replaced with a better site who are more concerned with their customer's welfare rather than money and check the background of the vendors they register on their sites.REDBUS should own RESPONSIBILITY for all services(Or WARRANTY) they provide and should see the customers are provided proper refund if not satisfied with the services and file FORMAL COMPLAINT against such Vendors. My ticket Number is TH2F79245623 and TH2F[protected]S L H Tours And Travels)and this is what I faced on my journey from Bangalore to Goa and back: 1. When we reached the stop, it was said that our AC bus was replaced by Non AC. 2. The staffs were rude and asked us to not board as they knew we did not have other choice but to go with them. 3. The layout of the bus shown in red bus was not correct and though we paid extra for front semisleeper seats in Redbus we were given rear seats with no pushback, forget about semi sleeper. 4. The bus provided was a run down and pathetic bus with NO Suspension (though we booked a multi axle one) 5. When returning also we had the same bus and they did bother to change/rectify their bus, though they had 3 days to do so. 6. Most of the passengers including us were not given the refund promised as the staff members were not present at the scene of crime and REDBUS does not do online refunds.

Dear sir/mam, i m a passanger who was traveled yesterday from palani to tuticorin with redbus ticket, the complaint was, i had booked two tickets from palani to tuticorin through this redbus and i got the tickets from aarthi travels on 26 th of this month at night 11.00pm reporting time and departure was 11.15 pm, But the travel agent told me that the travels time was 12.30 pm, how its happens in redbus the both time was wrong, i suffered lot with my wife and my small kid in the cold situation .please change the time . ticket details are: TH2N42369555 PNR:DCE52E06. actually the address and landmark also wrong.

this is to inform you that on 24th, jan 2014 i have booked three tickets from delhi to jammu while booking on redbus site an exclusive payu money cash back offer is showing according to which if i book through payu money i will get 5% cash back on any transaction maximum up to 50 rupees .but till yet i didn't received any cash back yet . kindly look into the matter.i am also attaching photo of my ticket with this mail. thanking you karan kapoor ph [protected]

I had booked one seat from redbus.in, but due to some reason i had cancelled the same ticket. The problem is, cancellation amount is not credited yet. Already sent 20- 50 mails... no use. Please do the needful. Regards Vineeth MK [protected]

I have booked ticket no TH[protected] to travel from Puliyangudi to Chennai on Jan 18’2015 But the bus operator neglected and missed to pick me at the landmark at right time(departure time 7:40 PM) and I wasn’t able to travel on Jan 18’2015

The complaint is yesterday by 6 pm i was on the process of booking a ticket for V Maheswari to an up and down trip from Chennai to sattur in Yogan travels and SRM travels respectively. after selecting the two way bus the payment was made through debit card. both trip costed 1499 rupees. i had submitted. but from the message from the bank to the cell no. i come to know only 799 rupees as been debited from the account. Which is the cost of the onward journey to sattur in Yogan travel on 23rd Jan 2015. but have not received the ticket in any form. The cell number registered for booking is [protected].and after two hours of calling to rebus i got through and spoke to Ms. Saranya, who explained that there was some problem so the booking could not be done. the money would go back to the account in 7 working days. The she expressed that the problem is rectified and i can do the booking now. so i did the booking again and it was same case of yesterday that got repeated, with no booking and money debit for only on journey. i called up rebbus again they have asked me to call after twenty minutes. It is stressfull!!! I am eagerly waiting ...