Red Bus Complaints & Reviews

Hi, I booked the ticked online through redbus for new raja travels and they mentioned the departure time at 6:30pm on 27th april and the arrival time to 5:30am on 28th April 2015 as my office was scheduled at 6:00am I preferred to book that ticket confirming two times with redbus customer care thta the bus may not delayed. when I reached to the power house which is the point for new raja travels which didnt came but they asked me to sit in rajlaxmi travels stating the company is same. The bus was not in good condition at all. and took 15 hours to reach pune. The behaviour was not good. It was very disappointing and pathetic journey wherein i missed my meeting, my office and unnecessary i had to be on unplanned holiday. It was pathetic experience i had to face because fo redbus fase information and the pathetic traveller rajlaxmi which was fraud it should be new raja travels.Please refund my money as this was the worst experience I had faced with redbus and travels. Regards, Yogesh Sawarkar

Respected Sir/Mem, I have tried book ticket from Inodre to Bhopal by redbus but transaction get falure, I have booked my tickets four times from Indore to Bhopal on [protected] and journey date is[protected] passenger reference Megha Trip Id : 47540417, 47561326, 47553882, 39378162. but due to your server internal issue my ticket not booked for but 260 Rs., 360 Rs., 360 Rs., 360 Rs. deducted from my account, I have got mail when my transaction get failure you will received your amount till[protected] but, I Have receive my only one transaction amount it means I have received 360 Rs. Other three transaction amount today[protected] I did not received. I am calling again and again redbus support team on[protected] this no, but no one is picking my phone and my mobile balance is deduct, Please refund remaining amount as soon as possible. my Email-Id is rajneesh.[protected]@gmail.com mobile no-[protected]

I booked a round trip on 17th April from hyd to blore and blore to hyd. Hyd to blore was successful but blore to hyd was failed and debited an amount of 2100 rs. I got a message form redbus saying that the amount will be credited within 7 days but it hasn't. Also dropped couple of emails to redbus at [protected]@redbus.in but nobody seems to reply back on that. This is abo[censored]ely ridiculous.I really dont know how do they provide customer service. Called on toll free number which doesnt work. Also called up customer helpline number for 2 days which is always in wait mode. Atleast they should be responsive and reply back. Nobody from redbus ever got back to me, its me who has to call 1000 times. Very very disappointing service.

I have tired to book a bus ticket on 17.04.2015. While making the payment (PayUmoney) the amount was debited in my a/c but the ticket was not booked. I hereby attached the error message shown in your site. Also i got a same message in my mail id & mobile. The payment details are shown below for your reference.Merchant Order ID : 39360066Payment Id : 33788286Amount : Rs.750/- Date: 17/04/2015 5.21 PM Please arrange to refund the amount to my account at the earliest.

I booked two tickets through REDBUS.IN namely Belgaum to Shirdi dated 24.04.2015, ticket recieved & Shirdi To Ahmedabad, ticket not recieved but the transaction was over from my ICICI Credit Card with transaction authorization ID 694799(provided by ICICI) but the redbus people on contacting on there no[protected] are saying that the transaction is failed the amount will be deposited to your card account . Morever no one is responding on the phone I called many times later . It has been very painful the ICICI is saying The Transaction is complete while RED BUS is not Responding Please Help Me. Regards Shivnath Mishra

I have booked an tickets on 23.04.2015 morning in between the 10:30 am -----11:00am boding point : kaliyakkavilai and end point : chennai the traveling date :03.05.2015 it was my mistake that i have given my email id as wrong but i have given my phone number correct but i did get any message in my phone number and i have wasted my 1 hour of my valuable time by contact red bus customer care center i did get any response from them. Bangalore –[protected] Chennai –[protected] TID :[protected] TICKET : TH5P48733443 it is my humble request can u take my complaint I have booked the ticket in hebron travels from red bus portal.

Hello Team, I tried making a tranx. on 19th of April when I was travelling to Bangalore from Shirdi. I had to book my tickets from Pune to Bangalore 11.30 PM Sharma travels as I was to reach Pune from Shirdi around 10.30 PM. Unfortunately due to some tech issues from your end when I tried making payment for 2 tickets the amount was debited but no ticket was booked, i tried yet again and to my dismay amount was debited again and no ticket was confirmed. With Little hard cash in hand I reached the travel agent directly to book the same seats U23 and U24 in Sharma Sleeper 11.30 Pm dept. unfortunately all the tickets were booked for the same and the buses leaving after that. The really inconvenience was I was with my wife and with no money in card unable to book online because of you guys and with no buses either I waited on the highway of Pune Bangalore until 02.30 AM of Sunday to get a bus to Hubli and reached Bangalore on Sunday 08.00 PM. There is alot of inconvenience I had to go through with my wife because of you guys failure and inefficiency to confirm my tickets even after debiting Rs.5000/-. I would liked to be compensated for the same as now the bank is also charging Interest on the amount debited and I demand Rs.2000/- to be given to me to book tickets for my further trips or 4 tickets for any location that i would require(Please be informed I am not demanding hard cash and demanding compensation for interest charged by credit card on amount debited by you guys and for the inconvenience caused.) I know the amount has been reversed but no reason you guys said it will take 7 days. Any negative response I will forced to put this same message on Social media and forward the same to consumer forum. Probably then you guys might have to shell out more than what I requested and then it would be definately hard cash and free tickets.

Hello Team, I tried making a tranx. on 19th of April when I was travelling to Bangalore from Shirdi. I had to book my tickets from Pune to Bangalore 11.30 PM Sharma travels as I was to reach Pune from Shirdi around 10.30 PM. Unfortunately due to some tech issues from your end when I tried making payment for 2 tickets the amount was debited but no ticket was booked, i tried yet again and to my dismay amount was debited again and no ticket was confirmed. With Little hard cash in hand I reached the travel agent directly to book the same seats U23 and U24 in Sharma Sleeper 11.30 Pm dept. Unfortunately all the tickets were booked for the same and the buses leaving after that. The really inconvenience was I was with my wife and with no money in card unable to book online because of you guys and with no buses either I waited on the highway of Pune Bangalore until 02.30 AM of Sunday to get a bus to Hubli and reached Bangalore on Sunday 08.00 PM. There is alot of inconvenience I had to go through with my wife because of you guys failure and inefficiency to confirm my tickets even after debiting Rs.5000/-. I would liked to be compensated for the same as now the bank is also charging Interest on the amount debited and I demand Rs.2000/- to be given to me to book tickets for my further trips or 4 tickets for any location that i would require(Please be informed I am not demanding hard cash and demanding compensation for interest charged by credit card on amount debited by you guys and for the inconvenience caused.) I know the amount has been reversed but no reason you guys said it will take 7 days. Any negative response I will forced to put this same message on Social media and forward the same to consumer forum. Probably then you guys might have to shell out more than what I requested and then it would be definitely hard cash and free tickets.

While trying to book for a bus ticket through redbus.com for a journey from Cochin to Chennai, I had to loose Rs.2650/- in two instances of booking. And the customer care number in also non responsive after repeated calls to the provided number [protected]. Case 1. Booking in Sona Travels on 18/04/2015 at around 1 PM using redbus.com app and the sum of Rs.1250/- was deduted with a message showing "due to technical reasons money has been deducted but ticket could not be booked". Case 2. After getting a confirmed ticket for booking in AVS travels for the booking done on 19/04/2015 at around 10 AM, I was informed with a message that the ticket is cancelled for unavoidable reasons.In this instance Rs.1400/- was deducted. For Case 1 only money transfer details are available. For Case 2 both image of ticket and money transfer details are uploaded here with the complaint

Dear sir i have booked a ticket from Anantapur by pass to Thrissur on 19.04.2015 at 7:53:32 pm in RED BUS through SBI online NET BANKING, The ticket price Rs 2200/- has deducted from my saving bank account ( a/c no:[protected] from Tadipatri branch) bearing transaction ref no:IGOOXAPV1 AND TRANSFER TO [protected]. But i did not get the ticket. so, please kindly do needful in this regard. Regards T.Narendra natha reddy

I opted for a AC bus for travel from Ernakulam to chennai and paid an amount of 1650. But due to technical failure the AC in bus was faulty and not working. I request for refund of AC charges levied on my ticket fare. The complaint is behalf of all pasengers on board the same bus on 19th April 2015 . Bus name: SONA MAHADEVA A/C EXPRESS Seat NO: A6(M) TIN: TH5J84856967 PNR: TS-RB14562584EMN/225964/SONA EXPRESS A/C

Sir, As i have online booked my bus ticket (Shama Sardar Travels) through redbus from Bangalore to Hyderbad on dated 19-Apr-2015. Seat#21, Departure 10:30 PM From Hebbal (Land Mark Opposite Police Station). My ticket number is TH5F34696572, PNR-83ZYTMG. I was standing at boarding point from 8:30 PM till night 12:30 AM in between i have called more than 100 times to the Shama Sharda Travels in the number (+91-[protected]/[protected] ) but after invariably calling from my side they didn't responded my call and finally at 11:30 PM they are informing that our Bus is Cancelled. So you will get refund your money back and try arrange your self to go to Hyderbad. What is this? It was very urgent as my uncle is in hospital. So i spent night up and down charges around Rs1000.00 reserved auto service and my ticket cost is Rs999.00. This is very worst service from SHAMA SARDAR TRAVELS Through RED BUS SERVICE. Kindly refund my money back as soon as possible. I'm going to consumer court for the bad behaviuor of the SHAMA SARDAR TRAVELS agent of RED BUS SERVICE.

Dear Sir, Im Raghavendra Bhat, I booked Bus Ticket from Bangalore to Davangere, Seabird Bus PNR NO 2463732 Seat NO L10 Time 2:30 PM Travel Date 18.04.2015 Booked Date 17.04.2015 Today i got massage called ur bus shifted called 3.50 PM seat NO R8. Without knowing me how can u people change the time. i cancelled ticket and i need full amount on which i booked ticket. I really so much struggled when i booked other then VRL and SRS.last time when i booked ticket National Travels from Bangalore to Hubli, when step in the bus they didn't allow to given my seat number, i booked front they given last lext seat, when i raised the query they telling i[censored] want u sit otherwise get down here. suddenly i called red bus they not pick the call, today also i called several time from 2 pm to till now i tried around 40times still they not pick the call.what is use for customer care. not only today i tried so many times. Humble Request for you, Please release my full amount. Regards, Raghavendra [protected]

I booked three tickets in red bus. But actually one ticket is confirmed, another two tickets is not confirmed and amount is deducted from my account. So i called to customer care but they also not properly responding. I loss 2000rs, i dont how to get my money. Please help me

Dear Sir, There are two double transaction debit from my account against single tcicket booking ie on 24.03.2015 Ticket booking for amount 400 Ref No 38451760 . And other is 0n 08.04.2015 amount is 1000 Ref No[protected]. Please pay back the money accoedingly . Follow details of bank enquiry for the same. This is with reference to the direct pay transaction done on[protected] for Rs.400 vide Merchant ref no.38451760/PILANISOFT - REDBUS This is with reference to the direct pay transaction done on[protected] for Rs.400 vide Merchant ref no.38452081/PILANISOFT - REDBUS These Payment have been settled to merchant on next working day to his current account ''[protected], for more clarification customer can contact biller directly

Dear sir i m ticket cancelled but not refund amount.but redbus site display your amount creited your debitcard but not credit my account.plz help me.Transaction ID: 38757111 Refund Amount 801.00 Track Refund Namakkal > Chennai 5 April 2015, Sunday Track Refund Ticket ID : TH4Z52635372 Initiated The refund has been initiated. In Progress The refund is in progress. Completed We have processed the refund amount. Update : The refund amount has been credited to your card. Mode of refund DEBITCARD VISA XXXX-XXXX-XXXX-4846

Hi Sir, We booked the ticket from Visakhapatnam to Bangalore on Monday i.e., 13th April 2015, in the booking transaction we encounter the message but the ticket not booked money got deducte from my bank account ICIC. Please look into this an do the needful. 13/04/2015 BIL/[protected]/C.C.AVENUES/MAKEMYTRIP. Dr. 1, 390.00 Thank You! Regards, Arun

hi i book a ticket from redbus from indore to udaipur sleeper with redBus Ticket - TH[protected] no on 8/4/15. The departure of bus is 9.45 pm so i could not able to saw a nest built iside my sleeper, but in morning i got shocked to see the nest and insect coming out of it. who is responsible for such mistake????

i booked a ticket from karan travels of dhananjaya wide ticket no TH[protected] .DT 8/04/15 My boarding point is CBD BELAPUR Time is 6.00 PM I Was waiting There since from 5.35 Pm I contacted several Times to the driver Number [protected] Provided at Booking Point Person After 7.30 Pm He Pickup my call and Told That Bus was laready crossed CBD BELAPUR and He Sujested An other Bus AT 9.30 PM and he was given another drivers Number [protected] it was a pathatic Better Experence I had faced to day BYBooking the Service my Contact Number [protected] My Mail Id is [protected]@gmail.com

Hello, Yesterday night I travelled through Private bus MRM travels :10:55 PM which I booked through Red Bus: The price too high 899, But its fine. My complaint is below: As per mentioned in ticket it is Chennai to Bangalore, but they dropped everyone near Atthipalli (before bangalore entrance) and they transfer all to a normal 3 +2 bus for further travelling, Is this the way of travelling means why it is not mentioned in the ticket Please enquire and let me know Like to know 1.Why the bus is not travelled till the destination 2.what about our money 3. what the steps taken for the same Thanks Deepak G