Red Bus Complaints & Reviews

Sir I am a loyal customer of Redbus. I have recommended you to many of my friends too. It's my first time to complain such issues and irregularities experienced in travel from Kolhapur to Nashik, by reputed SRS travels vide Ticket No. TH6R97989463 on May 27. I was surprised to note the fare difference at the counter and what I had to actually pay on line. Red Bus has never done this before. In addition, after paying double the normal fare by other volvo buses, the scheduled bus was arrived at 12.30pm midnight, and there was no place for waiting etc. Kindly check the irregularities and revert the difference of amount to the account. Thank you in anticipation albert sunil [protected]

i have booked the ticket from Bangalore to madurai on 4th June 2015 and date of journey on 5th June 2015. Now i tried to cancel it is showing cancellation is not permitted as per the bus operators policy. The same not been informed during booking about this. REDBUS should cancel the ticket and should return the money. RED BUS ticket no: TH[protected]

I HAD BOOKED BUS FROM NEW DELHI TO LUCKNOW VIDE PNR NO NCETHB5, TICKET NO TH6U47934698, ON REACHING FEROZABAD, THE AIR CONDITIONING OF THE BUS WASN"T WORKING, WHILE REPAIRING THE SAME, THE BUS ENGINE BROKE DOWN AND NEVER GOT STARTED, WE WAITED THERE FROM 1.30AM TILL 5.30 AM, THE BUS STAFF RAN AWAY LEAVING THE BUS, THE BUS OWNER WAS CALLED BUT HE REPLIED VERY RUDELY. NO BACKUP BUS WAS PROVIDED, ULTIMATELY I HAD TO SOMEHOW MADE ANOTHER ARRANGEMENT TO REACH LUCKNOW, BUS WAS OF JBG VOLVO BUS SERVICE NO- UP65 0055., IN VIEW OF THIS YOU ARE REQUESTED TO KINDLY REFUND MY MONEY.

Hello Consumer complaints team, Tracking number[protected] I Booked for the below trip for chennai to sivakasi in JeyaMurugan Travels Seat No 29, 30 At 10.30PM From Alandur Post Office, Chennai (Ticket no: TH6T23853298 PNR no: EBKJURZ). We boarded the bus 11 PM at above mentioned address and around 02:45 AM Where the bus at villupuram on national highway, and bus met accident by smashing the divider at the center median and bus-engine was leaking diesel from engine around road, along with this windsheild also broke and we all passengers got drop-down suddenly as we saw the bus accident was worst case that the engine at front hangs with a central median aluminium pipe length with 50 meters which stopped the other side buses too. We (Wife and two children), then checked with dirver about the next journey how to carry on, he was unable to provide any information and concluded bus wont move at all, and you have to make your own journey, then i tried to reach redbus customer care it seems it operative only at 7-11pm for the day, as we didnt get any help and no other choice, we then made our own paid journey to the destination by that midnight from that place. So i request to make necessary refund process get initiated so that i get the refund of the money. I already reported the issue to redbus customer support executive at 09:15 AM at 29 MAR 2015 by calling[protected], and they asked me to send a mail to report about the accident and and for the untraveled ticket refund process to get started. and today 31 mar 2015 i spoke to shamime regarding the update for refund process and no updates or no information has been recorded which i spoken to redbus customer care representative on 29 Mar 2015 which is unfair, and shamime added the tracking number as[protected]. Please help so that i get my money back, for the untraveled journey. Thanks and Regards Esakki Selvam.

I was alloted two seats of one of the buses of Jagannath Travels which was about to depart from Silchar to Guwahati on April 30, 2015 at 5:45 pm. But all the buses were cancelled due to sudden declared strike. I was assured that the money will be transferred automatically in my account. But, it has not been refunded from your side till now. Several calls have been made from my side to your customer care service number but no one received the call. I also enquired the matter in Jagannath Travels' office but they said it is your company's responsibility to refund me and also assured that I shall receive the money very soon. Please look into the matter as soon as possible

Dear Sir, This is regarding the REDBUS travel policy i am writing it. This is very strange & disappointing that the policy seems to be ill-logic I was booking a ticket on 19th June and i don't know when i checked ticket print i see its 1st June and it was already booked a ticket today @ around 12 in the non the same day of travel and few minutes later i just wanted to cancel the ticket but your policy says it should be cancelled on 31st of MAY. logically speaking when i have booked the ticket today how will i cancel on previous day. I just want to raise a complaint regarding this how can i cancel today's booking the previous day. Kindly take this into serious consideration and hope for action. Regards, Vijay Naik.

I booked my ticket through redbus.com from coimbatore to chennai. Actually the bus departure time was given as 10.59 and i reached the bus station around 10.15 from te till 11.30 i searched bus all along but i was not able to find. when i enquired about the bus in saheel travel agency they revert me by saying the bus actual time is on 10.15 and the bus has left. and i had to repay for another bus and got going. we are paying our cash through you because we feel redbus.com is one of the best customer friendly site. but is this the way you actually do the service. The worst ever experience. i shld get my cash back 1000 which i hav paid to book the bus. The trust worthy to red bus has been broken up with this kind of service.

I refer above caption subject submit that i Hemant kumar meena travelling from Ahmedabad to Pune my TIN no.is TH6U75238752 and PNR is 29449019 on 30.5.15 Travels Prasanna Purple LCD Coach With Choice Of Movie with Seats 3(M) bus no. 1590 Total Fare Paid Rs.1930/- but unfortunately my LCD is not working. I ask bus staff to do something but they are nor attending nor replying, apart from paying such big amount we are not getting service. Who bus company can claim LCD Coach With Choice Of Movie where LCD is not working

i have booked ticket from Tanuku to Hyderabad, the bus is supposed to arrive at 10:30PM and at 10:40 PM gave an SMS bus got cancelled. I have tried to call redbus, from 10:40PM to 11:00 PM my call was kept waiting and at 11:00PM call hung up. When i tried to call back IVR was telling their office hours are over which is from 07:30 to 11:00PM.., by the time a writing this message its 07:51AM its saying to call after 07:30 AM. Also this is not the first time. The worst and stupid service. at 08:10AM they answered the call and told me they have raised the issue, when i ask for acknowledgement, they say they dont have any acknowledgement saying it was an issue not complaint.

Hi, I booked a bus for 28th from hyderabad to mumbai. I had to attend a very important function the next day. I booked with Sahara travels with ticket # TH6T95723594. 1 hour before the journey i get a message saying that "today ur service hyderabad to mumbai cancelled technical problem, please contact ur ticket operator and his phn # [protected]". I called him he gave me another # to call and this # know one answered the call. Going for me was imp so i booked another bus instantly with SVR tours and travels with ticket # TH6T63589238.I went to the boarding point 10 mins early and waited there for more than an hour. No bus came the # which was provided with the tickets to call and check for the location both were switched off. Red bus call center hold for 15 mins and still could not get through a customer care. At last i could not make the journey and i am not sure if i would get a refund as not a single person called me and told about what is going on and like a fool i am waiting at the boarding point till night 12 waiting for the bus. Please do something about it because this can lead to big problems and issues in future. And this type of service is not required in this well advanced world. I would like to file a complain i have all the proof with me the ticket and stuff. Please help

Meenakshi travels bus with scheduled departure on 28th may 2015 9:30 pm From ginger hotel pine never arrived. Understood From operator that this bus is not running since last three days yet red bus never had info about this. I received a message from redbus three hours before journey start that the bus will run as per schedule. Had to bear a cost of 5000 due to their mistake. Red bus was not even ready to arrange for a ticket on the next day. They made false promises when contacted over call center but kept changing the stance every time. Later they are telling that money will be reimbursed in next 7 days rather than arranging for alternative. All operator phone no's provided were not working

I am Sasidharan C K, 59 years old a central government employ . I was traveled from Valancheri to Trivandrum on 13th May 2015. Travel was just ok. But behaviour and responsibility of galaxy bus staff was very very bad. 'Galaxy' was my bus and My boarding time was at 11-05 pm. I was waiting at Valancery bypass Jn. as per their mobile message guideline details, and there was horrible rain. At last I found my bus(I assume that should be). It was a Blue 'Galaxy' bus They stopped there and i shown my booking details. "They were not agree with that booking details and told me this is not the bus you are booked and your bus will come next to this". But i was waiting along for my bus. I was absolutely worried about journey. Because one of the white 'Galaxy' bus was already passed valanchery just before and also I asked them. their replay was also same . So I decided to wait for another bus. The time was around 12 mid night and nobody was on the road and the rain was aloso getting heavy. Mean time I got a call. It was from one of the bus staffs and he told me "bus already passed valachery by pass and stopped some were else. So have to reach there immediately. Fortunately I got an auto with the help of a shop keeper at valancery bypass Jn. And I reached their newly informed destination, were they waiting for me. I was really angry, when i see the bus.It was same blue 'galaxy' bus was waiting for me. I feel, they ridiculed me. I really got BP. But they were not ready to s even a simple sorry for their mistake. Next day Morning I went hospital for body check up. I lost time, money and health though the journey booked by Red Bus.in. I am expecting to get a from the Indian consumer forum for the bad experience from red bus.in and galaxy travels for their lack of planning. Regards sasidharan CK +91 [protected] +91 [protected]

i booked the ticket from ongole to bangalore through the red bus mobile app and the date of journey is on may23, 2015 and dept time is 9:15pm and My ticket no:TH6J94766576 and Seat Number:11.Unfortunately, i want to cancel it, While cancelling the ticket it is showing Wrong Cancellation charges.So, I called to RED BUS Customer Care for cancelling ticket.they didn't respond correctly to my call so after that i called to the travels in which i book the ticket.ie, JTS Muthalib Travels.that Travels agent said u don't cancel it, If you cancel the ticket online more money will goes to RED BUS people.So, i will cancel your ticket and i will refund your money like that He said.After that i will give my bank Details to him and he said you will get after one day but still i didn't get the my refund amount.After that i am trying to call him but he didn't lift the phone.what's the bloody fool will do with my money..stupid guy and stupid travels.Please take immediate action on that travels.i faced this problem because of this stupid RED BUS, so you have to solve my problem.I ever Never faced this type of problems. thanks and Regards, Your customer

Hi sir, i booked a ticket from Vijayawada to Tanuku, later i cancelled on the same date thai i booked. they said it takes 5 days for transaction. Till now i didnt get any refund from there and when i checked on " track refund " it shows that " we have processed the refund amount. I didnt get any type of notification regarding to it

I have booked a ticket from trichur to chennai for 30th May 2015. Then I called the customer care and cancelled the ticket(non ac) and booked a ticket for the same day. While booking, I asked them I can use the amount and book the ticket online. But, they asked me to go for Cash on delivery option for the rest of amount. The next day, I received a call from delivery center saying that they wont deliver. If you need it, then you need to come to T-Nagar and collect. I literally confused on the attitude. And he threatened me if you can not collect in a day time, he will cancel the ticket. Is this the way Red bus treating a customer? If they would have told me the same, I would have booked the tickets online. Now, they are not responding. Is this the way they earning money? Ridiculous treatment !!! Hope someone from red bus would see and intervene.

Hi, I booked tickets in 6th may but unfortunately my transactions failed even amount debited from my account. I have received mail from red bus!! Dear Mr/Miss. GNANAGURU, We received an amount of Rs.700 from you for which the ticket was not issued. Hence, the amount reversal to your account has been initiated today. Here are the details for your reference: Refund Amount: Rs.700 Refund Initiation Date: Rs.19-May-2015 Expected Refund Date: Rs.26-May-2015 Reference No: Rs.49337120 Thanks Gnanaguru

I have cancelled my ticket TH[protected] on 12 May and I haven't received my refund till date, and the customer care never answers the calls no matter when I call... highly disappointed with the service, I used to book my travels every time through red bus and I'm highly disappointed with the service...

Booked a ticket to Chennai from Coimbatore to travel on the same day(May 20th 2015) and cancelled it on the same day. But no refund is being made and they say it is against policy to cancel the ticket on last day as per operator but operator says redbus is fully responsible for refund. Complaint raised to redbus (#RB[protected] but no response after I escalated the issue. They do not pick my call even after 30 mins I stay on call for them to pick up. Help to get refund on this.

I was booked to travel from banglore to vellore by bharti travels throigh redbus Ticket no: TH6M79875827 PNR no: TS-RB15687619WAW/388825/BLR CHE 03:30 PM on 24/05/2015. At about 1230 pm i get an sms from sangita travels saying my trip is cancelled. IT has put me through great hardship and i had to get a taxi to get me to vellore. please refund the ticket charges. also please reimburse my taxi charges of Rs 4500. please avoid such fraudulent companies using the redbus name. Binu Thomas

HI, I AM NILESH MISHRA MY RED BUS BUCKING MOBILE NO. IS [protected] AND MAIL ID- [protected]@gmail.com. I WAS BOOKING A TICKET OF VOLVO BUS FROM BALLIA TO LUCKNOW ON THE DATE 23/05/2015. UNFORTUNATLY THE PAYMENT WAS SUCESSFULLY DONE BUT THE SEAT NOT BOOKED. MY PAYMENT REFRENCE NO. IS[protected] PLZ RETURN THE BALLANCE IN MY ACCOUNT