Red Bus Complaints & Reviews

I have book A/c bus, blue world tourist company bus is third class and conductor also rudely behave and bus seats are wet. so kindly refund my money. Delhi -> Haldwani Saturday, February 15, 2014 Ticket no: TG3H35687565 PNR no: MGBEAZ Blue World Tourist Company A/c Seater (2+2) 10:30 PM Reporting time 10:45 PM Departure time 32 Seat numbers Boardings point details Kaushambhi Location Kaushambhi Landmark Shop No. 1, Gurukul Shanti Dham Ashram, Near Samrat plaza, Jaipuria Enclave, Kaushambi, Ghaziabad ( U.P.) Mr VINOD KUMAR Seat No.32 VINOD KUMAR [protected]

I tried to book some tickets for my family from Bangalore to Ooty on Wednesday. I got a message that money has been deducted from my debit card. But I didn't get the ticket message. Next morning I got a message from some company called 'Pilani Soft Lab Pvt. Ltd.' that I would be getting refund. so i thought ok, I am getting a refund and I didnt pay any attention to the matter.

But on Friday, I get a call from Bus Conductor asking me 'where are you?, Bus is waiting' . I was shocked. though I am trying to get back my lost money, I have big doubt whether I would get back or not. This is how this RED Bus cheats people. Big Fraudsters and cheaters. Useless waste of a company. I urge you people to support me and not book a ticket using it.Lets stand for our rights and teach them a lesson that they would never cheat a customer again.

Shame Red Bus. Absolute Shame..

Iam ankur singh from bhopal.i had booked one online ticket from indore to bhopal on 7:40 pm for 18/01/2014 from online booking of redbus.in by mistake.then I call to there customer care no.[protected] and request them to book same ticket for me on 20/01/2014.they booked my ticket on 7:40 am instead of 7:40pm and now after long communication process through emails and calls they told me that they book ticket exactly as per as my request and they didnt make any refund regarding this.so please help me to take strict action against him for this inconvenience. Thanks and regards Ankur Singh [protected]

RedBus is one of the Worst Bus Booking site i never ever saw. I booked tickets 2 times but every time i will get 1 failure and 1 successful. I Hope 2 is their lucky number. But both of the failure they told don't worry sir you will get the amount in 7 Working Days. After that if you did not get the amount you need to communicate with the Bank.

1) If i ask Bank - Bank will require the ARN Number
2) If i ask Redbus - They would give Some CC Avenue or Payu number.

Finally, we are the loser, loosing the amount.

I Cancelled the ticket on 03-Nov-2013 today's date is 07-Feb-2014.
Till now i did not get even a single penny amount.

Please never ever go for Redbus to book your ticket. At least i will try either they were calling to me understand my concern.

Regards
Surendran
+[protected]

Dear Team,

Yesterday i have booked ticket for Pune - Navsari
Boarding - Nasik fata
Time - 10.30pm 1-2-2014
Name- Chintan Patel
Age-26
Ref # 30812888 & 26166232
The amount debited from bank account but ticket not got booked. I received a call from Red Bus help line on the same.
The executive has confirmed that they have booked same ticket and i will be receiving the same on the mail but till i have not received ticket.
Jorney date is today.Kindly do the need full & contact me on [protected]

Regards,
Chintan
[protected]

I have booked a ticket from Redbus on 29/02/213 for journey at 06/02/2014 from Chennai to Mumbai in Oscar Travels. The ticket got confirmed and I boarded the bus at koyambedu, Chennai on 06/01/2014 at 7:55am. I have paid a total of Rs.1490 for the ticket.

After reaching Bangalore, I could not get the connecting bus to Mumbai from Oscar travels. On enquiry, I was told that the bus was cancelled and the travel agent forgot to inform me prior journey.

I have been really stressed out mentally at this situation and dissatisfied with the service provided. After having an argument with Oskar travel agent and Red bus coordinator over phone, I left for Mumbai from Bangalore in a different bus.

I was asked to raise for a cancellation request stating the complaint through mail. The Oscar travel agent and redbus coordinator (from call center no.) also agreed for refund and i trusted them.

Now i have been calling redbus for atleast 5 to 6 times for the past 1 month, so many complaint numbers have raised. Still no response. My money is gone i guess.

I have never seen such a service anywhere. Inspite of having a Customer Call center, such things happen.

I have booked a ticket in red bus site having ticket number TG2D63433635 on[protected] for the travelling date of 17-01-14 from Vijayawada to Vizianagaram on Venkataramana travels. As we reached Visakhapatnam on 18-01-14, the bus officials told me that the bus schedule was changed and it won't departure to the final destination to Vijayanagaram.

Please refund me the extra charges that incurred from Visakhapatnam to Vizianagaram and also take action on the bus service provider for changing schedule without prior intimation.

Please refund the above money as soon as possible (Fare from Visakhapatnam to Vizianagaram approximately 100/-) and I strongly demand an explanation for this inconvenience caused to me.

I have booked the bus ticket through redbus.in on Friday, January 17, 2014 SO I went to the boarding point (Sam Tourist, Opp to Bata Showroom, Hosur Main Road, Madiwala, Bangalore). They told this is not a Varsha Travels boarding point then i called Varsha travels they told today bus was canceled further they said ticket should be refundable but still now i am didn't get any email regarding this. Based on this I called several times REDBUS mentioned helpline number[protected] But they are not response every time called this number they told wait 10 min. so please check with them and do the need ful Details: Varsha Travels A/C Sleeper (2+1) Reporting time 08:45 PM and Departure time 09:00 PM Seat: SL4 Bangalore -> Nagercoil Friday, January 17, 2014 Ticket no: TG2J96432722 PNR no: VTRCTR[protected]Bang to Nager A/C

Hi, Booked a ticket from Bangalore to Vijayavada. i got the msg with[protected]/26705444 and [protected]. those 2 land number does not exit and the mob number provided is horrible where one guy says call after 5 mints and disconnect the call. Even i tried calling the Regional office number that also WRONG. We trust by booking online, but if there is this type of response SO PLEASE STOP this. If the Bus is late they should at least make a call and intimate regarding this at minimal.

I booked ticket on 26th December 2013 with journey date: 30-Dec-13. But Meghana Bus sent message that they have cancelled the Bus on that day. Refund is not yet done. When I spoke with Cust. Care they are telling that bus is not cancelled. I got SMS from +91 [protected] saying that " I am Meghana travels s.n:gdlr-005, hyd to giddalur cancel" at 11:30 PM. When I spoke with Meghana Travels, they are also accepting that Bus is cancelled on 30th Dec. So, why Red bus is updating like Meghana travels is faking. Ticket Details: Ticket no: TFDN68756239 PNR no: TS-RB6854964CHU/552639/GDLR - 005 My Mobile No:[protected] at the time of booking.

My daughter travelled from Bangalore to Chennai on the night of 14/01/2014 by Hebron company bus. The scheduled departure time was 11.30 pm from Bangalore and ETA at Chennai was 05.30am on 15/01/2014. However, the bus left Bangalore at 11.25 pm and reached Chennai, surprisingly at 03.15 am. Such an arrival - 2.15 hrs before time was due to over speeding and not stopping for using the rest room. Further, this arrival before time caused anxiety and we had to rush to pick her up due to the odd hour. The company may do well by following proper time schedules. Thanks

It is surprising to note that a ticket booked to travel from Chennai to Kumbakonam on[protected] at 3-05 P.M. for a travel to take place at 10.45 P.M. was not permitted to cancel since the passenger fell sick and cannot take the travel. Even after explaining all to the red bus person and Karthik Ramu travels they are very arrogant and refused to cancel the ticket. Moreover it has taken more than 25 minutes to reach red bus to inform about the cancellation. What sort of system the red bus is having? The Manager of Karthik Ramu Travel talked very rudly and refused to cancel the ticket. Whenever we are booking a ticket through internet there should be an option to cancel the ticket through internet. Without that facility how rede bus should permit to book ticket. This facility is very well in place with SETC / IRCTC / etc., They are having the right to deduct certain amount but cannot deny to cancel and refund the rest of the ticket. This is nothing but a cheating and looting. I request someone to take up this matter very strongly and if possible cancel the permit of Karthik Ramu Travel and restrain red bus to book ticket if cancellation option is not provided.

N. BALU

I have booked total five tickets from redbus.in in SRS travels from bangalore to venoor however ihave requested for partial cancellation of two tickets and same request was processed from the website and igot new ticket Pnr no but when the passengers had to operator that is SRS travels office and their we got to know that all the five tickets were cancelled due to that my passengers could not travel and finally they opted for taxi from bangalore to venoor due to non availability of seats in any bus and resulted in loss of amount about rs 7000 .However i had complained regarding this to website redbus.in but they are saying that your amount will be refunded but my complaint is that i will get my amount to my account but due to their website problem i lost Rs 7000/- and Mr Balaji he is the superviser of redbus website and he agreed that total mistake of redbus.in only.But i am not satisfied with their answers .

1) the time to alight is not mentioned ticket ... 2) The contact nos are wrong ... see their message below again as a reply to it ! Dear Swapan Purkayastha, Thank you for your request. With reference to your email below, we request you to kindly call the operator on the number provided on the ticket, they shall assist you accordingly. Kindly find the same for your quick reference[protected]/[protected]. Shameer Pasha, Your friend at redBus.in

I am A.Sanjeeva have booked tickets from Redbus online on 19th November from Hyderabad to Vishakapatnam with the said ticket no. TFCF96995682 with the amount of 1690/- Rs. The bus has cancelled its services due to some vigilence check. So the next moment they said they will credit the ticket amount in our bank accounts for which they have taken my bank account details and also sent an confirmation mail saying that they will credit the amount in 7 working days. But when i called them after 7 days they have again taken my account details and said that it will again take 7 more days to do the process. I have again called them after 7 days even now they are saying that they have no updation of anyof my bank account details and not properly responding to me. Its already been more than 27 days but i didnt get my amount refund. I am facing lot of harrassment from the kind of service and reponse they are giving to me. They are not giving any proper information redarding how to get my refund back and not even properly responding when i am calling them. I kindly request you to look after this and help me out refund my amount from the Redbus services and take necessary action against them. Thanking you.

Hai, I BINOY S JOHN(Mob: [protected]) tried to book a ticket from Kerala to Bangalore on 29/11/13 through Redbus .Unfortunately 760 got deducted from my CITY Bank Account and booking not happened.At the same day i called up to the Customer care and i got the reply that, the deducted amount will be refunded to my account with in 7 working days.7 working days got over and i want to know about the datails of that Deductable amount...

[protected] complaint number with redbus. Worst ever customer service from Redbus.in. Please read below for further details... I booked two tickets from Karur-Chennai for 15th of December in REDBUS.IN and had completed the payment and other details when it showed "OOPS there was an issue with the webpage" and it asked for the details of the transaction which I added and submitted and it reloaded to home page, no intimation on success/failure of transaction. There was no information that I was already charged and ticket was booked. Believing the transaction was cancelled I booked two more tickets (as the previous transaction has failed) and later I received message that two sets of tickets has been booked. How is this possible, how can they process/charge for a transaction that had an issue (incomplete) while billing/final stages. I tried reaching their toll free number and no response for 15 mns. I called in your Bangalore support number as it was past 11.00PM (other call centers are closed by 11.00) and somebody picked the call after 10 minutes and cut the call saying there was disturbance in the line. I reached them again and a customer care executive says he is helpless and can only cancel the transaction with 15% cancellation charge and suggested to write this id with my grievances. I have cancelled the ones with seat no - 19 and 20. Cancellation of tickets is 15% charge of the ticket value. why would I pay 15% for a technical issue on their websites. Is this how they generate revenue for company by creating multiple transactions and charging cancellation fee. PNR no -L[protected]. Original booking amount - 1070. return amount after cancellation - 909. cancellation charges - 160. The refund message says will be paid within 10 days. I need complete refund for this transaction ASAP, as this is was technical error from your side and not user issue. Also I need better compensation as I have wasted time, money and resources to catch hold of your support person to tell my grievance/issue. sitting all night to clarify things due to their website issue.

I am Selvarasu K K from Bangalore, I have booked on line ticket for Chennai on 30th Nov, 2013 through Redbus. My ticket no.TFCQ82535349, SEAT NO. H2, boarding point Bommanahalli, Bangalore. I was waiting for bus from 10.30 pm onwards in Sangita travels at Bommanahalli (actual reporting time 11.15pm). The bus was came at 11.45pm (actual departure time is 11.30pm). I had rushed to bus in main highway road where the bus had stopped. The bus had not even came to service road where the office is located. The driver of the bus refused me allow inside the bus, and said that all seats are filled and no seats are vacant for me. I had fully scared and surprised about his words. After few seconds the was gone without carry me. The office staff called his manager over phone and explained the situations, He had arranged other travel bus ( Shama travels) for me . The bus came at 12:00 am and pick upped me. I am very much upset for Redbus online booking. Selvarasu [protected] Bangalore

I had booked the ticket for SRS travels through Redbus.in. On the day of journey SRS bus travels sent me a message saying that the bus was cancelled as the bus broke down, Which is acceptable. I called redbus and told them that i have got the message about the confirmation and need an alternate bus ticket immediately. Redbus executives told me that they haven't received any confirmation about the cancellation and hence cannot reimburse the amount me or make any alternate tickets. This went on till all the other buses got sold out and the only left bus tickets were very expensive. For all the inconvenience caused and their delay they are not ready to give any discount or make any alternate ticket for me. Which became a very very big loss for me as i had to book for a horrible travels at a very high price as i had no other options left. I am very unhappy with the service provided by redbus for this.

I had booked 6 tickets from Bangalore to Goa using in paulo travels using red bus. I wanted to do the partial cancellation so I contacted the Redbus customer care. They said I will have to cancel all the tickets and rebook the tickets. In which case I would lose the cancellation fee of all the tickets. I requested the concerned person for availing partial cancellation. They rudely denied any help for me telling me a lie that the travels has not allowed red bus to give partial cancellation facility. I called the Paulo travels directly and asked them if they have imposed any such rules to red bus. They denied and they in turn said they have partial cancellation facility. I called redbus customer care again and told them what I heard from Paulo travels. Instead of helping me cancelling the tickets partially, they rudely denied me any help and I had to lose 2 tickets fare as no partial cancellation was done. If I had to rebook all the tickets by cancelling all the tickets, I would have paid extra charges per ticket plus the cancellation fee for all the tickets. I want Redbus to immediately refund my 2 tickets fare. redBus Ticket - TFAU[protected]Ticket number for redbus)