Red Bus Complaints & Reviews

I had cancelled a ticket on redbus.in and the refund is not been processed after 72 hours and even the red bus customer support team doesn't even reply to the mails and when called on the toll number the customer staff people behave rudely and doesn't give appropriate information.Please i need my bus ticket refund at the earliest and an apology from redbus so that they dont torture other consumer Ticket no -TGBM79284955

I booked a ticket for the journey date 17th October 2014 in SRS travels from Bangalore to Coimbatore. And a ticket for the journey date 18th October 2014 in SRS travels from Coimbatore to Bangalore. Due to some circumstances I had to cancel my tickets. I called the customers care of Redbus and asked for the cancellation and they said that the ticket will be cancelled and the refund will be given within 7 working days. Reference number:[protected] and[protected] I did not receive any refund so on the 26th October 2014 I called the customer care again and they said that the issue will be escalated and I will get the refund within 24hrs. I still did not get it. After that I wrote a mail to them ([protected]@redbus.in) on 28th October 2014 and I just got an automated reply saying my reference number is :[protected]. After that I have not received any response yet.

Hi, I booked a bus called National travels from Chennai to BAngalore the transaction id:IIN/KSRTC Centr/[protected]/0. The amount of Rs. 555/- has been deducted without the ticket getting booked and no failure email has been generated. Please escalate this issue as no refund has been received on it yet. Thanks

Dear Sir / Ma'am, I'm Ajay from Pollachi has booked the ticket for my cousin on the date 10.10.2014 for the journey from chennai- pollachi via. jai hanuman travels on 21.10.2014 via. Redbus . I've selected the seat, it routed to the payment gateway and i've paid the amt via. credit card ( SBI ) of Rs.999 /- Once its done, i was waiting for the ticket to be printed, but what happened is i didn't get the ticket, so i called the customer service and asked about this. they've confirmed me the ticket has not been generated on such cases, the amount will be refunded to the credit card within 7-9 working days. I've called them again in the midst of the last week to confirm my transaction status. they've told me the same answer. when i checked my card statement via. online today, nothing has been happened so far. But my last paid statement is for Redbus with 999 Rs. has been transfered successfuly for non printed eticket. I just wanted to know when i will be receiving the amount from them without any hustles. I just want the proper team to take a look at this issue and resolve mine ASAP. Enclosure of Proof : credit card statement of my payment initiated on the Name of RAVI CHANDRAN.K with card details 4317 xxxx xxxx xx25 on 10/10/2014.

Please resolve the issue and refund my money at the earliest.

Date of transaction: 17.10.14 time: 10.32 am
Chennai to hyderabad bus l2 seat (Not booked)
Transaction id of payumoney : 11802338
Payumoney support no #188589 (Mailed through [protected]@payumoney.com)

I was told by payumoney to contact redbus regarding the issue. I contacted them and they told me to contact payumoney for refund....

First of all your website is such a bull , it takes my money and immediately after payment it shows the ticket cannot be booked. Waht this bull is ? Second the waiting time to speak to your support person takes loooooong time. I cannot even hear your company's advertisement song which is another nuisance while waiting. Third i have repeatedly experienced call ending when talking to your support person. Fourth, i have reported about my failed payment and asked your support person to book ticket in next day bus but i have not received any response so far. I'm planning to post hundreds and thousands of posts in online forums, communities, blogs, social networks stating all these irregularities of your company. This will definitely going to erase your company's image. I'm just frustrated like anything.

I have booked a bus ticket from Hyderabad to Bangalore for Travel date 6th October 2014 with Ticket No: ‘TGB[protected]’ and PNR No: ‘LMR69148-sspl’ and bus ticket price was 1700 INR. Bus scheduled departure was at 11:45 PM but unfortunately bus was not reached to boarding point and it caused lots o[censored]nwanted troubles & tension . Kindly note that I was standing in front of boarding point ‘Sharma Travels Old Bridge’ from 11:30 PM on 6th October 2014 to 02:30 AM of 7th October 2014 (3 long hours in mid of night) but bus didn’t come to mentioned boarding point. Please note that I booked a bus for ‘New Dhanunjaya Travels’ and later it changed to ‘Limra Travels’, can I know the reason for this unexpected change? Due to this I missed urgent work in office and this is not a way any professional travel company should work and it can’t be tolerated. I was continuously calling to bus attendant Mr. Talath ([protected]) more than 100 times and this guy was not responded/picked the any call. At last called to red bus customer care but it was shut down by 11:00 PM. Me and my wife both were continuously calling to the number[protected] and a gentleman picked the phone around 1:30 AM on 7th Oct 2014 and informed that bus will reach to boarding point in another 15 minutes, but bus never reached to boarding point. After that no one picked the[protected] number to respond. On 7th October. I registered the complaint (reference number[protected] with red bus executive Mr. Mandar who attended the call around 9:30 AM and confirmed that I will get a call from cancellation department in 30 minutes but still I am waiting of your call. Hence again I called to red bus customer care around 10:30 AM then Miss. Shyamala attended the call and she confirmed the same that I will get the call within 30 minutes but no call even after that. Around 15:00 hours, again i called to red bus customer care then Mr. Abhishek attended the call this time and this gentleman asked me to send the written complaint via email, why don't Mr. Mandar & Miss. Shyamala informed me the same? Kindly fully refund my 1700 INR, this kind of experience with red bus is changed my perception for your company ethics and right now I don’t have any positive feedback/feeling share regarding the same. Due to this unprofessional & unapologetic event, It may be you will lose many more loyal customers like me.

I had called Redbus last Friday (9/26) with ticket# 10946973. It's regarding I didn't get 10% discount using the offer code I got from redbus (for the ticket I booked attached below). on 9/30, I got SMS saying my ticket has been closed, but I'm unable to see what is the resolution here ? I then dropped email to redbus customer service (ticket#10958286, #[protected] asking for the explanation; response I recieved is I used different email-id in both transaction (one from which I got offer code and another where I used the offer code). However, I replied them that I indeed used the same email-id in both the transactions. For this, I yet to receive any response. Today when I called Redbus customer service, they tells me that their system is not working right now and requested me to call again tomorrow ??? Really bad experience I started having with Redbus -- I was a regular customer for them and it's sad to see the service I'm receiving from them :( Redbus, e-commerce business is becoming much more competitive and if you want to survive in this, better improve your customer service and stop cheating with sponsering useless offer codes. Regads, Rahul.

I have booked a single ticket from tambaram to salem in national travels for my uncle. The reporting time at the boarding point is 10:55pm. But we arrived at 10:30 itself. It was really annoying for all passengers about national travels punctuality. All the mobile numbers were switched off. We couldn't reach either national travels or red bus phone numbers. After 12:30 am buses from National travels arrived the spot and when passengers asked about the timings, they treated us badly. When we showed the tickets to each bus, they denied the entry into the bus and told us bus is yet to come. We waited till 1 am and no drivers called us and we were in the boarding point and our phone was working fine. Red bus does not have phone service after 11 pm. National travels chennai- does not pick up the phone at all. I already called the Customer care number of RED BUS more than five times. Each time, I used to get the reply that this issue will be resolved in 24 hrs. It s been 2 weeks and i didnt even get any reply or refund from them. I am really fed up of calling them again and red bus have to refund for my untravelled ticket since there is no mistake in my side. Passenger Name : N. Srinivasan Red bus Ticket no: TGA[protected] Route : Chennai To Salem Boarding Point :Tambaram Travel date : Sept. 12, 2014, 10: 55 PM Mobile No: [protected] ( in which the ticket is booked) Thanks Gopi [protected]

One day I booked a bus ticket with redbus.in, from Bangalore to Coimbatore, the bus operator was SMPK travels. The bus was scheduled at 10:50 PM Electronic City. We reached boarding point 30 minutes before the scheduled time. and we were waiting... waiting... tried to call the bus operators in the given contact numbers, nothing was reachable. sad and embarrassing moments, I was standing with 2 ladies travellers by the road side till Mid night, bus did not come. it was a potentially unsafe situation. next day I complained this to redbus. after few days they said, " bus came, and the bus operators tried to reach me and cannot refund". My phone was online, and I was able to make and receive calls, and called my home about delays. and they said my phone was not reachable. despite of multiple calls they denied refund. Beware of this online ticket agent redbus. Please forward this mail to your friends

I have booked a ticket in red bus on 7th September 2014 at 11.40pm, which is not booked but amount was deducted and cancelled at that time. Also received a confirmation that my amount will be refunded in next seven days. Then i have called customer care to block the tickets, but i was told to call back after 20 mins since those seats were blocked at that time. As i didn't get any confirmation from the support, i went ahead and booked my tickets in other bus. But those cancelled tickets were got booked after one hour without my concern and i didn't even get any intimation from red bus also. Just to reiterate, i had never confirmed to book the cancelled tickets without my concern. Now i have lost my 2100rs!!. When i call back the support next day, they are asking me to drop mail on this. This is very disappointing and frustrating. Please kindly take care of this issue and refund my amount ASAP. I am not satisfied with the way your call support had treated me. It was like i have done a mistake and getting a punishment, and in reality the only mistake i have done is booking in RedBus!!. Though i am following up on mail, i want to post this case here and get the immediate solution. Trip ID: 37670221 Name: Sivakumar N Mobile: [protected] Customer care no: [protected] Date: 7th September 2014 Time: Around 12.30

hi, i booked a bus ticket through redbus.in, from chennai to coimbatore on august, 28, 2014.The next day is vinayaka chaturthi.i was supposed to board on bus On 10:00 PM koyambedu private busstand(omni bus stand).Land mark was indian oil petrol bunk.travels named sri lakshmi tours and travels.when i called this number which is printed on my ticket [protected].the travels guy told me that there was no such bus and after some time he told it was cancelled. so i approched the redbus office at koyambedu. The red bus guyz told the travels person will be arranging me an alternative and left the premises by 10:30 PM.The person whom i as taking mentioned tht he will be arranging a alternative ticket through another travels and made me wait till 12:00 AM in midnight .but he dint arrange so i had to board another bus on my own. The point when the redbus.in cannot ensure the bus availability why should they sell tickets? i was completely messed up left alone in busstand at midnight, is this what i get for booking through redbus.in? i accept humar errors do happen, when i am mentioning that there is no bus booked through red bus they dint even intimate an cancellation bus or arranging an alternative.When redbus.in cannot ensure why is redbus.in running businness.Please cancel the license approval for redbus.in .

Hello, This is pranav harihar and i booked 6 bus tickets (amounting to Rs. 10200) through red bus on aug 14 2014. The details are as follows: Bus operator:Apple bus service Route: Katra-Delhi Date of travel: Aug 16 2014 Ticket deails:Ticket no: TG9B34475874 PNR no: NA2PNK No. of sleeper berts: six (6) I booked this ticket for AC sleeper and as i had kids and female passengesr so i booked all the tickets for front seats. When i reach at the boarding point i found that the AC of the bus wasnt working. also i was allotted all the back seats despite of the fact that all the front seats were lying vacant and i was the one who reserved them. Bus operator didnt give any reason for AC not working as well as alloting back seats. I had no option but to travel on the allotted seats and because of this all the female passengers and kids are seriously affected. They have vomiting problems and sickness.after coming back on august 17 2014, i immediately mailed red bus customer care regarding teh incidence and asked for teh refund. The complaint No is:10870761 I got a mail from there side saying that my complaint will be resolved in 3 days. Its now almost 13 days since i registered the complaint but i never heard from them till yesterday> when ever i contacted them it was told to me that someone will contact in 24 hrs. but obviously no one did. yesterday i got a message from red bus saying that the case is closed. when i contacted them they informed me that the case is closed and no refund will be given. whereas im in contact with other passengers from the same trip and came to know that those who have less no. of tickets like one or two have been given refund. but as my number of tickets are more (ten) red bus and operator doesn't want to accept the complaint.because of that journey all female and kids were sick and spent on medical expenses too. Now im in no mood to spare red bus and want to have my money back in all conditions.The details of the bus thru which i travelled are: Bus number: 4628 ashok travels bus operator: manoj ([protected])

I have booked tickets with redBus.in for a couple of times, all i have to say is that they don't have a proper information about the Vendors they have listed on their website, mostly vendors change the buses which they have promised while booking and advice you to sit in another Bus when you reach the venue. I remember i had to go to Lucknow and i was called at a different place as my Departure point and then in the middle of my journey towards the destination for Departure the vendor calls me and very rudely tells me to arrive at Pacific mall, Ghaziabad in next 30 minutes or else he would move my bus, this was a kind of a Threat and i would like to mention that when i reached there, it took him another 2 hours to move the BUS from that point as he was waiting for some other passengers to arrive who were supposed to board some another BUS. RedBus basically has no say to these Vendors i am sure, because i raised a complaint against this particular vendor named CHAMUNDA TRAVELS who is proudly registered with REDBUS for some good enough time, redBus is so pathetic that they have posted similar same Images and Videos for the Buses, no matter what BUS you choose to see before Booking it. In that BUS all the passengers were getting frustrated and when a lady threatened the Bus manager then only the BUS was moved, no water bottles and blankets were provided and customers were just pissed off, plus the Bus manager also mentioned that all of this fuss is because of stupid companies like RedBus, now all i want to know that why the hell redBus has kept such vendors with them... and i would like to calrify that RedBus.in is misleading customers by showing them wrong images of Buses while booking and there are always different buses waiting for customers to board, "IT'S NEVER THE SAME BUS WHICH HAS BEEN SHOWCASED WHILE BOOKING" RedBus.in needs to grow up now as an ecommerce platform or else they will be replaced by a better website soon..

Transactions Date (Value Date): 02-Jul[protected]Jul-2014) Narration : TO TRANSFER INB Avenues India Pvt. Ltd, Ref. No.: CCABG2XJS181IGW3104308 TRANSFER TO [protected] AVENUES INDIA PRIVATE, Debit: 340.00 this is the detail of transaction during bus ticket booking. Please check it for refund. Thank you

Dear sir, I have booked ticket of my brother and his wife from Gangakhed to Pune using RedBus as online service. They issued a valid ticket to me. My brother and his wife arrived at pick up time before time of departure but no bus with the name mentioned in ticket was not found. Bus operators calls the passenger at the pick time before they leave the spot. In our case neither any call was made to the phone number I have provided while booking the ticket nor any one had picked up the call, when I tried to call the bus service operator number provided by RedBus. Due to this, caused a lot of inconvenience to my brother and had difficult time that night to find shelter. Next day he caught State transport bus and came to Pune. Issues ====== 1. Bus did not pick up my brother 2. When complained to RedBus, RedBus came up saying that...Bus was not cancelled and customer has travelled. This is absolutely wrong and lie. I am attaching both the tickets. One I booked with RedBus and other my Brother travelled through State Transport next morning. I need to take this to consumer court as RedBus is not helping to investigate this throughly.

I book ticket in red bus, amount deducted my bank account, but ticket not issue, plz refund my money,
Refer below ref

22-jun[protected]jun-2014) to transfer
Inb pilani soft lab pvt. Ltd [protected]igv8904403 transfer to [protected] state bank of india o 444.00

By satheesh.S

Sir, I have booked two tickets from Mumbai to Shirdi, through redbus.com forn Neeta bus survice, Mumbai. TIN- TG6H34444888, PNR NO[protected] DEP. TIME-7 Pm Tickets booked on 19-5-14 at 3 Pm.through online Sir, One of the passenger was not able to travel due to dyscentry, and sevsre vomiting .So i requested both(Neeta bus service & red buss )For reufunding and cancellation, but they not only refuse for refund but talked so roughly Sir please I will highly feel obliged, if you will take naccessary action against both for MISBEHVIOR and NON REFUND of payment . in the aspiration of right JUDGEMENT THANX

Hello redBus, Hope, I'm writing this complaint against you after several follow-ups with your team for a bus ticket booking - refund. I booked ticket from Chennai to Madurai (Travelling date: 15-May-2014) but i cancelled the ticket on 13-May-2014. I received an confirmation saying the amount will get refund to your account in 7 days. I tried calling redBus for more than 10 times after 7 days. I didnt get my refund amount and i'm totally upset with the way the entire customercare departmart works. They are placing the call on-hold and disconnecting it. Below is the ticket reference number: Ticket#10726894

I had forced to book a bus ticket from Hyderabad to Tanuku on 04/29 from RED BUS due to persona reasons . All of my options were void and i found few bus seats are available at premium rate in RED BUS . I have booked the ticket by paying almost 100% excess fare. I was surprised after getting in to the bus around 11 PM night . The bus condition was very bad including engine, seats and hygenic conditions with in the bus . I was really scared and skeptical that bus would take me to destination . Adding to this bus roaming in city to fill the cabin seats, the driver and attendar both were very unpolite with us and onboared more passengers both in cabin and even people were sat on walk way. With lot of troubles, i could reach my destination around 10 AM ( 5 hours delay for traveling 450 KM with 100% excess pay) The reason i am putting this message is, please be vigilant on ticket booking thru RED bus particular during rush time. I have given this feedback to RED BUS, unfortunately i did get a very generic response and RED bus is owning anything about the bus quality and saftey, excepting selling ticket for a margin.