Red Bus Complaints & Reviews

Hi Team, Pls find the below details as per the ticket and my booking my seat is E1 & E2 but as per Neeta travels list it was F1 & F2 which is last sleeper. I have travelled for 16 hours with my wife and at the last row. This is really unacceptable as redBus is just apologies the issue and no care for customer. Also this happened because i booked my ticket in redbus. Due to some technical issue. I have called to redBus customer...

Hi, I want to file a complaint against redbus.in .I booked a ticket online from panaji to bangalore 1 April 2014 6:15 pm svr travels from redbus.in .I went on a vacation at panaji, Goa.On April 1 I was waiting at the panaji bus stop for the bus for more than an hour and there was no sign of bus, finally I asked someone about the bus and they said there was no SVR travel bus from panaji to bangalore, finally I called redbus to confirm and I called like 6-7 times and every time someone picks up tells me to wait for 10 minutes and that they will get back to me but i dint get any response so called again and again . This time i dint hung up the call i asked him to look into the information while i will be on hold. Then he gave me a number of SVR travels I called at that number only to know that there was no bus service from panaji to bangalore from SVR travels.When I called redbus back they told me the bus was cancelled(which I think is a lie as i talked to the svr travel and they clearly mentioned there is no such bus service "available" from panaji to bangalore - not "cancelled" )and then he said i will get a refund, i asked him to provide me some other bus at least so i can go home but he said there was no bus available finally I ran here and there asking for ticket availability and through a agent there i booked a ticket on double the original ticket price (i think it was a black ticket) had no other option so I booked it. I had so much of inconvenience and had to take half days leave from office the next day as I arrived late. I lost my precious time, lost double the money I booked tickets for and lost my half day at work just because there was an error in redbus booking. After all this, still I just asked them to refund double the tickets original price. But they refuse to do it.This is not the way a customer should be treated.Luckily I got another bus that day otherwise I might have lost my job as well. Regards, Shreenu

Hi, my name is Ramya, I am travelling in this bus SHAMA SARDAR TRAVELS from vellore, the bus started 1 hour late and did not let me sit on the seat which was alloted through online booking, I was forced to sit behind in the last but one seat. Very very bad treatment. I will not recommend this bus travels for anyone. And I want my money back either from redbus or travels. Contact: [protected]@gmail.com

Omar Travel : Banglaore to Hyderabad : Ticket# : TG4Q68296628I I reached 8:30 PM at the boarding point in marathahalli, as I have carton box of clothes thats of a size of an average suitcase. The driver demanded Rs. 500/- for the box as we are only allowed to carry a suitcase or bag. As the size of the box is within the limits, I demanded the reason why I have to pay such a huge amount. While other passengers supported my cause and requested him, he was adamant that I pay for the amount and when I denied, he left me stranded on the road. I had to go through the pain of getting back home with the luggage in an auto. Am deeply disturbed with this incident. I wrote to redBus as their responsibilities include : (3) Providing customer support and information in case of any delays / inconvenienceI kindly request you to take action against this operator and arrange for immediate and complete refund of my ticket !! But redbus responded : As per the discussion with the team, we clarify that they have denied refund claiming that RTO officials had not allowed the customer to carry the luggage and that was the reason the customer was not allowed to the bus with the luggage. I don't know where did the RTO officials come in the story when it was only bus driver who denied me from boarding without paying him Rs. 500.

I had booked two tickets for Journey from Hyderabad to
Bangalore on Sunday March 23, 2014 with Red.bus site for Apple travels sleeper
(1+1) Journey starting at &:30 Pm from Hyderabad.

I
had got a message from Red bus around 4:30 in evening as reminder for your
Journey, later I
had called up Apple bus to check my pickup point & then got to know the bus
is cancelled & its is been informed to Rebus on Saturday
only. Then again i
had called back to red bus to check the status on this & they told the bus
is not cancelled & they see the ticket still being valid...

To confirm i
again had to call Apple
travels & they confirmed that its been already informed to redbus
& they asked to contact redbus.
So again i
had to call back redbus,
they told will have a check & get back to me. Then around 5'o clock got a
message from red bus telling we tried calling you to inform you that your bus
has been cancelled by the operator - which was a false information as i
only had called them & i
did not get any call from redbus.

I got the cancellation information only once I
called redbus
& that too 2.5 hours before the journey. I had been to Hyderabad with my
colleague (lady) on a business
visit & hence had booked separate
(1+1) seat for our travel, which costed (3000 Rs.)

Later when I
called redbus
for alternative arrangement they told only 2 seats available which are double seat & no single
seats were available. They asked me to share the common
berth with my lady colleague which was un-comfortable
for both o[censored]s.

We had booked the bus as per our comfort as we had to reach
Bangalore by 6:00 in morning as we had to make to office by 9AM., our drop
point was scheduled at Silk board, which was 10 mins away from our home. They
gave us option of semi-sleeper, then sleeper which we had to share the seats
with some strangers passenger, for which we were ok, but the drop was at 7 to
Majestic which is 1.5 hours far from our home.

We were talking to our employee Kiran employee ID (1886) who
was just telling us to share the common berth, where we tried made him understand
how un-comfortable for both o[censored]s.
Finally with no alternative available our ticket was booked at 7 in the Night
for 8’0 clock pickup, that too common berth for both o[censored]s & he was asking
to carry the printout of ticket at that moment. Which was really not possible
as we were far from the pickup point & we had to rush up for the bus?

So it was totally a bad experience booking ticket with
redbus & telling will never book tickets with Redbus anymore & also
will advice my friends not to book tickets.

Being informed at last moment & not giving the seats
which we required & asking to share a common berth with a lady think how
disgusting it was?

Want to know if this is the way you provide the customer
service, also now for the remaining amount they had provided me the coupon for
redbus which I don’t require, please refund the remaining amount back to my credit card, as I will never book any
tickets further through redbus.

Want a answer on this issue.

Hello there, This is Singh. I have booked ticket from Mumbai to Indore dated 18 March 2014 (Boarding at Sion) . The service provider name is BABA Travels and the PNR number is 21XXXXXX8. The bus driver stopped the Bus at Nashik highway and was asked for money from all passenger to fill up the diesel. He was telling that owner is not picking the calls and none of the crew having money. So, you people have to pay for DIESEL or else bus will not move forward. My friend (Lady traveling alone) was waiting on Nashik highway till 9 AM. After requesting many times, conductor is agreed and dropped her to nearest ST bus Depot. After 7 Hrs of waiting on highway she came back to mumbai. From midnight 3 AM to till time i was calling BABA travels and the owner. No one is interested to pickup calls. Even red Bus call service starts from 8 AM. Really pissed of and tensed. Even local police is not reverting back with any help.

I planned to travel on 07/02/2014 from visakhapatnam to hyderabad .Hence we booked 2 tickets in Ap tourism bus(Bhadradi travels) ticket no redBus Ticket - TG[protected] through redbus.When we are boarding the bus they did not allow us to board the bus saying that we are carrying a heavy luggages.we told that it is not possilbe for us to board the bus leaving our luggage.then they left us at vizag only and bust left for hyderabad. Later on we have contacted M/s Redbus team to refund the ticket money, but they are not accepting the same i feel that i am justified in asking ticket money from them Let me know whether can i take a legal action against them Regards

I have book A/c bus, blue world tourist company bus is third class and conductor also rudely behave and bus seats are wet. so kindly refund my money. Delhi -> Haldwani Saturday, February 15, 2014 Ticket no: TG3H35687565 PNR no: MGBEAZ Blue World Tourist Company A/c Seater (2+2) 10:30 PM Reporting time 10:45 PM Departure time 32 Seat numbers Boardings point details Kaushambhi Location Kaushambhi Landmark Shop No. 1, Gurukul Shanti Dham Ashram, Near Samrat plaza, Jaipuria Enclave, Kaushambi, Ghaziabad ( U.P.) Mr VINOD KUMAR Seat No.32 VINOD KUMAR [protected]

I tried to book some tickets for my family from Bangalore to Ooty on Wednesday. I got a message that money has been deducted from my debit card. But I didn't get the ticket message. Next morning I got a message from some company called 'Pilani Soft Lab Pvt. Ltd.' that I would be getting refund. so i thought ok, I am getting a refund and I didnt pay any attention to the matter.

But on Friday, I get a call from Bus Conductor asking me 'where are you?, Bus is waiting' . I was shocked. though I am trying to get back my lost money, I have big doubt whether I would get back or not. This is how this RED Bus cheats people. Big Fraudsters and cheaters. Useless waste of a company. I urge you people to support me and not book a ticket using it.Lets stand for our rights and teach them a lesson that they would never cheat a customer again.

Shame Red Bus. Absolute Shame..

Iam ankur singh from bhopal.i had booked one online ticket from indore to bhopal on 7:40 pm for 18/01/2014 from online booking of redbus.in by mistake.then I call to there customer care no.[protected] and request them to book same ticket for me on 20/01/2014.they booked my ticket on 7:40 am instead of 7:40pm and now after long communication process through emails and calls they told me that they book ticket exactly as per as my request and they didnt make any refund regarding this.so please help me to take strict action against him for this inconvenience. Thanks and regards Ankur Singh [protected]

RedBus is one of the Worst Bus Booking site i never ever saw. I booked tickets 2 times but every time i will get 1 failure and 1 successful. I Hope 2 is their lucky number. But both of the failure they told don't worry sir you will get the amount in 7 Working Days. After that if you did not get the amount you need to communicate with the Bank.

1) If i ask Bank - Bank will require the ARN Number
2) If i ask Redbus - They would give Some CC Avenue or Payu number.

Finally, we are the loser, loosing the amount.

I Cancelled the ticket on 03-Nov-2013 today's date is 07-Feb-2014.
Till now i did not get even a single penny amount.

Please never ever go for Redbus to book your ticket. At least i will try either they were calling to me understand my concern.

Regards
Surendran
+[protected]

Dear Team,

Yesterday i have booked ticket for Pune - Navsari
Boarding - Nasik fata
Time - 10.30pm 1-2-2014
Name- Chintan Patel
Age-26
Ref # 30812888 & 26166232
The amount debited from bank account but ticket not got booked. I received a call from Red Bus help line on the same.
The executive has confirmed that they have booked same ticket and i will be receiving the same on the mail but till i have not received ticket.
Jorney date is today.Kindly do the need full & contact me on [protected]

Regards,
Chintan
[protected]

I have booked a ticket from Redbus on 29/02/213 for journey at 06/02/2014 from Chennai to Mumbai in Oscar Travels. The ticket got confirmed and I boarded the bus at koyambedu, Chennai on 06/01/2014 at 7:55am. I have paid a total of Rs.1490 for the ticket.

After reaching Bangalore, I could not get the connecting bus to Mumbai from Oscar travels. On enquiry, I was told that the bus was cancelled and the travel agent forgot to inform me prior journey.

I have been really stressed out mentally at this situation and dissatisfied with the service provided. After having an argument with Oskar travel agent and Red bus coordinator over phone, I left for Mumbai from Bangalore in a different bus.

I was asked to raise for a cancellation request stating the complaint through mail. The Oscar travel agent and redbus coordinator (from call center no.) also agreed for refund and i trusted them.

Now i have been calling redbus for atleast 5 to 6 times for the past 1 month, so many complaint numbers have raised. Still no response. My money is gone i guess.

I have never seen such a service anywhere. Inspite of having a Customer Call center, such things happen.

I have booked a ticket in red bus site having ticket number TG2D63433635 on[protected] for the travelling date of 17-01-14 from Vijayawada to Vizianagaram on Venkataramana travels. As we reached Visakhapatnam on 18-01-14, the bus officials told me that the bus schedule was changed and it won't departure to the final destination to Vijayanagaram.

Please refund me the extra charges that incurred from Visakhapatnam to Vizianagaram and also take action on the bus service provider for changing schedule without prior intimation.

Please refund the above money as soon as possible (Fare from Visakhapatnam to Vizianagaram approximately 100/-) and I strongly demand an explanation for this inconvenience caused to me.

I have booked the bus ticket through redbus.in on Friday, January 17, 2014 SO I went to the boarding point (Sam Tourist, Opp to Bata Showroom, Hosur Main Road, Madiwala, Bangalore). They told this is not a Varsha Travels boarding point then i called Varsha travels they told today bus was canceled further they said ticket should be refundable but still now i am didn't get any email regarding this. Based on this I called several times REDBUS mentioned helpline number[protected] But they are not response every time called this number they told wait 10 min. so please check with them and do the need ful Details: Varsha Travels A/C Sleeper (2+1) Reporting time 08:45 PM and Departure time 09:00 PM Seat: SL4 Bangalore -> Nagercoil Friday, January 17, 2014 Ticket no: TG2J96432722 PNR no: VTRCTR[protected]Bang to Nager A/C

Hi, Booked a ticket from Bangalore to Vijayavada. i got the msg with[protected]/26705444 and [protected]. those 2 land number does not exit and the mob number provided is horrible where one guy says call after 5 mints and disconnect the call. Even i tried calling the Regional office number that also WRONG. We trust by booking online, but if there is this type of response SO PLEASE STOP this. If the Bus is late they should at least make a call and intimate regarding this at minimal.

I booked ticket on 26th December 2013 with journey date: 30-Dec-13. But Meghana Bus sent message that they have cancelled the Bus on that day. Refund is not yet done. When I spoke with Cust. Care they are telling that bus is not cancelled. I got SMS from +91 [protected] saying that " I am Meghana travels s.n:gdlr-005, hyd to giddalur cancel" at 11:30 PM. When I spoke with Meghana Travels, they are also accepting that Bus is cancelled on 30th Dec. So, why Red bus is updating like Meghana travels is faking. Ticket Details: Ticket no: TFDN68756239 PNR no: TS-RB6854964CHU/552639/GDLR - 005 My Mobile No:[protected] at the time of booking.

My daughter travelled from Bangalore to Chennai on the night of 14/01/2014 by Hebron company bus. The scheduled departure time was 11.30 pm from Bangalore and ETA at Chennai was 05.30am on 15/01/2014. However, the bus left Bangalore at 11.25 pm and reached Chennai, surprisingly at 03.15 am. Such an arrival - 2.15 hrs before time was due to over speeding and not stopping for using the rest room. Further, this arrival before time caused anxiety and we had to rush to pick her up due to the odd hour. The company may do well by following proper time schedules. Thanks

It is surprising to note that a ticket booked to travel from Chennai to Kumbakonam on[protected] at 3-05 P.M. for a travel to take place at 10.45 P.M. was not permitted to cancel since the passenger fell sick and cannot take the travel. Even after explaining all to the red bus person and Karthik Ramu travels they are very arrogant and refused to cancel the ticket. Moreover it has taken more than 25 minutes to reach red bus to inform about the cancellation. What sort of system the red bus is having? The Manager of Karthik Ramu Travel talked very rudly and refused to cancel the ticket. Whenever we are booking a ticket through internet there should be an option to cancel the ticket through internet. Without that facility how rede bus should permit to book ticket. This facility is very well in place with SETC / IRCTC / etc., They are having the right to deduct certain amount but cannot deny to cancel and refund the rest of the ticket. This is nothing but a cheating and looting. I request someone to take up this matter very strongly and if possible cancel the permit of Karthik Ramu Travel and restrain red bus to book ticket if cancellation option is not provided.

N. BALU

I have booked total five tickets from redbus.in in SRS travels from bangalore to venoor however ihave requested for partial cancellation of two tickets and same request was processed from the website and igot new ticket Pnr no but when the passengers had to operator that is SRS travels office and their we got to know that all the five tickets were cancelled due to that my passengers could not travel and finally they opted for taxi from bangalore to venoor due to non availability of seats in any bus and resulted in loss of amount about rs 7000 .However i had complained regarding this to website redbus.in but they are saying that your amount will be refunded but my complaint is that i will get my amount to my account but due to their website problem i lost Rs 7000/- and Mr Balaji he is the superviser of redbus website and he agreed that total mistake of redbus.in only.But i am not satisfied with their answers .