Red Bus Complaints & Reviews

I booked one ticket from Tiruchirappalli to Chennai travel on Sunday, January 18, 2015. The bus seats shown had only five seats in the last row. The seat I selected was middle seat in the last row of the bus. But the bus had 6 seats in reality. Ticket no: TH2H62873882

Hi, I have booked the from Bangalore to Erode on January 02nd, 2015. By the time of booking the ticket in Angel travels the Departure time was 11.15PM on your website. After booking I have received the mail saying Departure time is 9.00Pm which is not possible to me to reach the bus. I didn't check the mail guess it will be ok and I have reached the Travel office by 11.00PM, Really it was bad experience which I never expect from RedBus Expecting you to Refund the money for this Issue shortly, before I am taking this issue to next level. Please find attached the Screenshot Image for your reference. My Name : Sarputheen Mobile no : [protected] email id : [protected]@gmail.com

I booked a bus ticket on 24th December 2014 from goa to Belgaum in paulo travels. An amount of rs 450 was debited from my hdfc account, but I did not get a ticket, a refund was promised but when i called the customer care no one answered. I've been trying from a long time. Please help me get my refund.

I booked 2 sets of tickets for 8th december 2014. one is for morning 3am in kallada travels from ernakulam to trivandrum and another one is in a1 travels from trivandrum to calicut.@10pm And the cases My first travel was at 3am from ernakulam. I am 6ft 1inch height I can keep my legs in ordinary buses that's why I am booking volvo bus. I booked volvo bus in kallada travels. Everything went find. Morning 2 am one of them called and told me that "bus is not in condition we have arranged a traveller for you". I told them I can't travel in traveller, they told that other wise they will refund the amount ( I should tell the WTF ), but unfortunately I can't accept that because I need to reach there at 7am. They arranged traveller I travelled in that traveler. After reaching trivandrum I cancelled all my plans and just slept in hotel because I was feeling very tired. What you can do for this one? And the second one. My journey was in a1 travels. at 10pm with my wife. I reached my boarding point at correct time and bus came. I shown them my ticket, they told that those seats are already booked or your ticket got cancelled. What I can do in such situation because my wife is there with me. And also they told that if you can pay ticket amount we will give you 2 seats. I went atm and collected money. They told that contact redbus, they will refund your amount. Ticket no:TGD[protected] Ticket no:TGD[protected] I have sent mail to them on December 12th 2014, Its almost 1 month before. And got response from them that they forwarded my complaint on 20th December. After that I didn't got any response from their said

Dear Sir,

I have booked a ticket on 29.11.2014 in Rathimeena travels through Redbus online booking from Chidambaram to Trivanrum to go for my Railway Exam. Rathimeena travela informe that my name was not found in their passenger chart so did not allow me to travel. I have complainted many time by mail and calls about this matter to Redbus and asked for refund. But till now the have not refunded my money. Kindly take action against Redbus and stop their cheating business in online ticket booking service.

My Cell. No: [protected]
Mail : [protected]@gmail.com
[protected]@yahoo.co.in

Redbus Ticket No: T6CS68283767
PNR.NO: RMT4045852

I have booked a ticket on http://www.redbus.in from Goa to Pune with Paulo travels. This bus ticket website have not mentioned any where that "Partial cancellation is not allowed." I got this mentioned only in ticket emailed to me after booking ticket. I have booked ticket for 5 person in a single ticket. Now I need to cancel it for just one person, but company does not allow partial cancellation, it means I need to cancel complete ticket...

I booked a ticket via red bus on Friday morning i.e. on 14.11.2014 XXXX Ticket No.: TGCA39545652/PNR No.: 22675994, but somehow my plans gets cancelled on the same day of travel, I tried to cancel my ticket by calling them on their customer care no. # 39412345 by 3:00 PM its self but I’m not able to connect with them as there is some problem in the line so after wasting my 30/35 mins, I put a mail to red bus to cancelled the ticket on same day i.e. Friday 14.11.2014, 3:43 pm, so as per policy I’m supposed to get a refund amount of 25% of booking amount. I wrote 10/12 mails to customer care about the same, but they always telling the mail was send after 3:45 PM, so they can’t refund as per policy, however when I send a copy of my send mail which is reflecting clearly the send mail time is 3:43 PM. So as per Redbus policy I’m supposed get the refund amount, but they are not responding to my mails anymore. I already send 3 reminded mails for this, but still they are not responding. However it not fault if there customer care no. are not working, if it was in working status then I should had done my cancellation by 3 PM only. However it’s by mentioned by redbus that due to some technical reason some time no. don’t work. So why a customer need to suffer about it. Request to please suggest me how to take this further. Thanks, Sumeet Sah M: +91 [protected]

i have booked a ticket for my daughter from kannur to banglore on 22 December for travelling on 29.12.2014., vide your ticket number TGDH3582366..But the trip was cancelled on the last day..and iwas asked to board another bus from Thalassery which is 26kms away from Kannur. The Cavery bus operators have not made any arrangement to pick us from Kannur. And the bus from Thalassery which was supposed to pick us at 11 pm reached only by 0100am. When i asked Cavery bus operator who informed me about the cancellation of trip (mob.no..[protected]) told me that if you have any complaint you make it to Redbus as you have booked the ticket through you...I would like to hear from you before i take any further action.. sivadasan PV mob.no.[protected]

My Brother booked a ticket from Pune to Ahmedabad in Eagle travels through Redbus.in. The date is 23rd Dec 2014. The ticket is confirmed and amount was deducted by Redbus. When boarding, Eagle travels denied that ticket is booked and hence was not confirmed. On what basis Redbus.in book and confirm ticket with Travel agents? On what basis they debit the money of customer ? Why they deny the refund of customer?

from rameshwaram to chennai e ticket booking is finished but eticket copy is not recived in my email so please send my e tikcet copy my name is sai sathesh booking on[protected] book date[protected]. total tickets 5 nos . my contact phone no. [protected]. email adress ; [protected]@gmail.com. referens no; 41733101

MY NAME IS SUCHIT BHAGAT.I HAD BOOKED ONE TICKET FROM AMRAVATI TO PUNE ON 8TH OF DECEMBER 2014 .MY JOURNEY DATE WAS ON 9TH OF DECEMBER 2014, FOR WHICH I HAVEN'T GOT ANY REFUND YET EVEN AFTER CALLING MANY TIMES ON YOUR CONSUMER NUMBER.MY JOURNEY WAS FROM AMRAVATI TO PUNE.REFUND AMOUNT RS.950 AND TRAVELS NAME WAS VRL TRAVELS.REF NO. 40745687.IF THIS CONTINUES I WILL BE GOING TO CONSUMER COURT. REGARDS, SUCHIT G BHAGAT. [protected]

I booked 2 bus tickets from Red Bus on 7 dec, 2014 from Lucknow to Delhi.The bus broke down on Kanpur Jhansi highway at 12.30 am.The bus owner didn't respond and the driver ran away from the spot leaving the bus and passenger stranded.There was no help of any kind.neither any alternative bus was made available.I tried calling red bus call center and they didn't respond.The Conductor refused to refund my money Rs 1698. Strict action should taken against red bus.they charge exorbitant pries and don't take any responsibility.They are fraud.Im calling them since 7 dec, 2014 for refund but they are not replyingThe bus was by R.S YADAV travels. and departed from lucknow's piccadily hotel at 8.40 Pm.

There was an offer on website for a discount of Rs 100 through mobile app which was not given at the time of booking. It showed discounted amount on payment page but debited full amount and are not responding to emails or calls. Even after multiple fails and follow ups, I h. Not received any response from the team The company might have earned huge out of such fraud from lot of customers. Now they have come up with new scheme, i request all to beware and choose other options which are genuine. AVOID REDBUS.IN, ITS FAKE

Hi Team, I have tried to booked the ticket(SRS travels ticket ) from red bus but ticket not yet booked but money only deducted from my account so please kindly refund my amount. 23 Nov[protected]PayUIbiboWebPvtLtd[protected] 23 Nov 2014650.00. I have already complained about that in http://www.complaintboard.in/complaints-reviews/payuibibowebpvtltd-l333844.html but still i am not getting any response from there. so please kindly take action for that and refund my money ASAP. Thanks Vivek [protected]

I had booked a ticket bangalore-mangalore this was cancelled on the 12th of nov and i received an e mail with refund details ticket number TGC[protected] .Its been nearly a month and every time they say transfer done and bank would take 7 days for the refund, i dont understand why would a bank take 7 days to credit the amount . This is pure nn sense, i raised the issue yesterday and received an email with the same says refund done and bank would take 7 days to credit the amount to my account, i need to know which transfer takes 7 days . This is pure cheating.

On October 6, 2014 I have booked my online ticket for October 25, 2014 from Kottayam to Bangalore through redbus. It was A/C Sleeper bus of Hentek Travel. In a last movement they text me saying that the bus is cancel due to breakdown and that they do not have any other replacement. As I called them they said that the fare would be refunded to my account which is Rs.1200/-, In the last movement I had to pay extra money to book current ticket. Moreover, till this date I have not received any refund from them. Kindly look into this matter or else I may have to take some legal action for the same. Ticket no: TGB[protected] PNR no: KE8HH6 Passenger Name: Chandan Singh Seat no: L-10 Date of travel : Saturday, October 25, 2014 From Kottayam to Bangalore Hentek Travel Total fare Rs. 1200/- Please look into this matter and get me the refund for the same. Thank you Chandan Singh Giri

On 15.11.2014 i have booked Ticket from Chennai to Hyd-2 Nos in Kesineni Travels at the first time amount debited by Bank ticket confirmation not received Through mail or Message at the time used email id:[protected]@elitegroup.in, Mobile no[protected] Hence we have booked another ticket. First Transaction amount has been debited to my account on 15.11.2014 @1.17 PM. Please check at your end and reimburse the excess amount debited at the earliest.

Hi, Date of journey was on 22nd Oct, 2014 and cancelled my ticket on 20th Oct., 2014 but till date 19th Nov, 2014 the amount was not refunded in spite of calling the customer service and following up for more than 10 times.Customer executive was arrogant and what we ask for the status would only reply me back to wait for 24 hrs or if not so they say they are helpless.This is not only with me for couple of other colleagues of mine are also facing the problem from past one month. Note: Could you please take necessary action. Kiran. 91-[protected]

my name is sunder my mob no; [protected]. i booked ticket in red bus on 16-11-14 from baroda to rajula. Bus right time 9.00 pm. boarding point is pandya bridge SK TRAVEL. I reported sk travel 8. 20 pm every 5 minutes enquired for bus he told me it will come with in 10 min, as this like told me 10;30.pm. 10;30 pm came another JK TRAVEL .THAT TIME SK TRAVEL person told me your bus is gone. Bus living before JK TRAVEL not called me.you sended message contact no; not in service. i jour ed other bus and paid extra Rs-500. I LOSED MY TIME AND MONEY. ONLINE TICKETS THEY ARE NOT TAKE RESPONSEBLE. Your are main responseble lose of my money and time. kindly refund my fare. your not take responsible i will go through legal.

I had booked a ticket on redbus.in to travel from Akola to Indore-Journey Date:12/11/2014. The bus was supposed to be an Air conditioned bus. However when I reached boarding point I found the bus was non-Airconditioned and filthy. I called up redbus customer care. They acknowledged their mistake on their part but refused to rectify it. I mailed to [protected]@redbus.in. It promised me relief in 3 days. However I have not received any communication from them since then. It was very important for me to travel to indore, so I boarded the bus. I get motion sick in non-ac buses. That travel affected my health adversely and I could not attend my pre-planned engagements which resulted in economic loss and affected my health. I need to be compensated for the same.