Red Bus Complaints & Reviews

please suggest what proof do I need to submit this case to consumer court?

I book ticket in red bus, amount deducted my bank account, but ticket not issue, plz refund my money,
Refer below ref

23rd-jun[protected]jun-2014) to transfer
Inb pilani soft lab pvt. Ltd [protected]IGV9005068 TRANSFER TO [protected] STATE BANK OF INDIA of Rs.960.00

By SOUVIK GHOSH
[protected]
[protected]@gmail.com

I book ticket in red bus, amount deducted my bank account, but ticket not issue, plz refund my money,
Refer below ref

23rd-jun[protected]jun-2014) to transfer
Inb pilani soft lab pvt. Ltd [protected]IGV9005068 TRANSFER TO [protected] STATE BANK OF INDIA of Rs.960.00

By SOUVIK GHOSH
[protected]
[protected]@gmail.com

Sir, your petitioner booked three tickets through Redbus.in on the internet from Udaipur to Ahmedabad bearing number TG9C89539383 for 16th of August 2014 in the name of myself, my wife Vineeta Daga and one Mrs. Sangeeta Sanghvi. The time of departure of the bus of Volvo make from Udaipole, Udaipur was 7 AM.
That on the date of departure your petiotioner along with other companions reached the spot at 6.35 AM and reported to their agent Shreenath Travels.
The petitioner patiently waited till 7.05 AM and when the bus did not come, petitioner frantically tried to call Redbus (number given on the ticket as [protected] & [protected]) but no one took the call although it was tried at least 25 times.
At about 7.25 AM, the petitioner was told by their agent that the bus which was coming from Delhi got cancelled and as such there will be no service on that day. That your petitioner had to reach Ahmedabad as there was an urgent meeting with a client for a business deal at 12.30 PM at Ahmedabad and thereafter had to catch a flight for Kolkata at 4.40 PM.
That Shreenamth travels told your petitioner that there is another bus which shall ply on the same route and shall depart at 8.30 PM. That your petitioner had no other option but to catch the bus to reach Ahmedabad, As a consequence, petitioner's client cancelled the meeting as the bus would reach at 1.30 PM and your petitioner lost a deal which he was sure to clinch the deal had the meeting taken place.
That the unprofessional attitude of Redbus amounts to criminal negligence and deficiency in service is menifest in their action.
That in order to hide their deficiency in service Red bus sent your petitioner an sms at about 10.07 AM on 16th August from DZ - SRINTH which says that they had given confirmed tickets for 17th August 2014 which for your petitioner never asked for. More surprisingly the petitioner was never asked to pay for this ticket which confirms that they were hiding their misdeeds.
That upon reaching Kolkata your petitioner immediately mailed Red bus narrating the ordeal and anxiety they have suffered but to their utter dismay they blatantly denied the fact that their bus was cancelled and refused to refund the money and that apart refused to tender an apology.
That your petitioner prays before you r honour to grant adequate compensation from Red Bus for the unnecessary trouble and mental agony caused by their deficiency in service and for the loss of business that your petitioner suffered for the cancellation of the meeting.
In a conservative estimation the loss of business should be to the tume of minimum 10 lakhs and your petitioner had to purchase fresh tickets for 8.30 AM bus which cost them Rs. 1500/- Esteemed sir, Kindly do the needful so that this unprofessional attitude of the opposite party is not repeated in future.
With High regards,
Manish Daga
CD 197 Salt Lake,
Kolkata - 700064
Tel : [protected]

RedBus — Sri Bhavani Travels

Operator cancelled tour with out intimation. Got message, after departure time of the bus.Even the red bus helpline people could not provide correct information.