| Address: Bangalore, Karnataka |
I had booked two tickets for Journey from Hyderabad to
Bangalore on Sunday March 23, 2014 with Red.bus site for Apple travels sleeper
(1+1) Journey starting at &:30 Pm from Hyderabad.
I
had got a message from Red bus around 4:30 in evening as reminder for your
Journey, later I
had called up Apple bus to check my pickup point & then got to know the bus
is cancelled & its is been informed to Rebus on Saturday
only. Then again i
had called back to red bus to check the status on this & they told the bus
is not cancelled & they see the ticket still being valid...
To confirm i
again had to call Apple
travels & they confirmed that its been already informed to redbus
& they asked to contact redbus.
So again i
had to call back redbus,
they told will have a check & get back to me. Then around 5'o clock got a
message from red bus telling we tried calling you to inform you that your bus
has been cancelled by the operator - which was a false information as i
only had called them & i
did not get any call from redbus.
I got the cancellation information only once I
called redbus
& that too 2.5 hours before the journey. I had been to Hyderabad with my
colleague (lady) on a business
visit & hence had booked separate
(1+1) seat for our travel, which costed (3000 Rs.)
Later when I
called redbus
for alternative arrangement they told only 2 seats available which are double seat & no single
seats were available. They asked me to share the common
berth with my lady colleague which was un-comfortable
for both o[censored]s.
We had booked the bus as per our comfort as we had to reach
Bangalore by 6:00 in morning as we had to make to office by 9AM., our drop
point was scheduled at Silk board, which was 10 mins away from our home. They
gave us option of semi-sleeper, then sleeper which we had to share the seats
with some strangers passenger, for which we were ok, but the drop was at 7 to
Majestic which is 1.5 hours far from our home.
We were talking to our employee Kiran employee ID (1886) who
was just telling us to share the common berth, where we tried made him understand
how un-comfortable for both o[censored]s.
Finally with no alternative available our ticket was booked at 7 in the Night
for 8’0 clock pickup, that too common berth for both o[censored]s & he was asking
to carry the printout of ticket at that moment. Which was really not possible
as we were far from the pickup point & we had to rush up for the bus?
So it was totally a bad experience booking ticket with
redbus & telling will never book tickets with Redbus anymore & also
will advice my friends not to book tickets.
Being informed at last moment & not giving the seats
which we required & asking to share a common berth with a lady think how
disgusting it was?
Want to know if this is the way you provide the customer
service, also now for the remaining amount they had provided me the coupon for
redbus which I don’t require, please refund the remaining amount back to my credit card, as I will never book any
tickets further through redbus.
Want a answer on this issue.
Aug 14, 2020
Complaint marked as Resolved 
That on the date of departure your petiotioner along with other companions reached the spot at 6.35 AM and reported to their agent Shreenath Travels.
The petitioner patiently waited till 7.05 AM and when the bus did not come, petitioner frantically tried to call Redbus (number given on the ticket as [protected] & [protected]) but no one took the call although it was tried at least 25 times.
At about 7.25 AM, the petitioner was told by their agent that the bus which was coming from Delhi got cancelled and as such there will be no service on that day. That your petitioner had to reach Ahmedabad as there was an urgent meeting with a client for a business deal at 12.30 PM at Ahmedabad and thereafter had to catch a flight for Kolkata at 4.40 PM.
That Shreenamth travels told your petitioner that there is another bus which shall ply on the same route and shall depart at 8.30 PM. That your petitioner had no other option but to catch the bus to reach Ahmedabad, As a consequence, petitioner's client cancelled the meeting as the bus would reach at 1.30 PM and your petitioner lost a deal which he was sure to clinch the deal had the meeting taken place.
That the unprofessional attitude of Redbus amounts to criminal negligence and deficiency in service is menifest in their action.
That in order to hide their deficiency in service Red bus sent your petitioner an sms at about 10.07 AM on 16th August from DZ - SRINTH which says that they had given confirmed tickets for 17th August 2014 which for your petitioner never asked for. More surprisingly the petitioner was never asked to pay for this ticket which confirms that they were hiding their misdeeds.
That upon reaching Kolkata your petitioner immediately mailed Red bus narrating the ordeal and anxiety they have suffered but to their utter dismay they blatantly denied the fact that their bus was cancelled and refused to refund the money and that apart refused to tender an apology.
That your petitioner prays before you r honour to grant adequate compensation from Red Bus for the unnecessary trouble and mental agony caused by their deficiency in service and for the loss of business that your petitioner suffered for the cancellation of the meeting.
In a conservative estimation the loss of business should be to the tume of minimum 10 lakhs and your petitioner had to purchase fresh tickets for 8.30 AM bus which cost them Rs. 1500/- Esteemed sir, Kindly do the needful so that this unprofessional attitude of the opposite party is not repeated in future.
With High regards,
Manish Daga
CD 197 Salt Lake,
Kolkata - 700064
Tel : [protected]