Red Bus Complaints & Reviews

Hello redBus, Hope, I'm writing this complaint against you after several follow-ups with your team for a bus ticket booking - refund. I booked ticket from Chennai to Madurai (Travelling date: 15-May-2014) but i cancelled the ticket on 13-May-2014. I received an confirmation saying the amount will get refund to your account in 7 days. I tried calling redBus for more than 10 times after 7 days. I didnt get my refund amount and i'm totally upset with the way the entire customercare departmart works. They are placing the call on-hold and disconnecting it. Below is the ticket reference number: Ticket#10726894

I had forced to book a bus ticket from Hyderabad to Tanuku on 04/29 from RED BUS due to persona reasons . All of my options were void and i found few bus seats are available at premium rate in RED BUS . I have booked the ticket by paying almost 100% excess fare. I was surprised after getting in to the bus around 11 PM night . The bus condition was very bad including engine, seats and hygenic conditions with in the bus . I was really scared and skeptical that bus would take me to destination . Adding to this bus roaming in city to fill the cabin seats, the driver and attendar both were very unpolite with us and onboared more passengers both in cabin and even people were sat on walk way. With lot of troubles, i could reach my destination around 10 AM ( 5 hours delay for traveling 450 KM with 100% excess pay) The reason i am putting this message is, please be vigilant on ticket booking thru RED bus particular during rush time. I have given this feedback to RED BUS, unfortunately i did get a very generic response and RED bus is owning anything about the bus quality and saftey, excepting selling ticket for a margin.

I booked a round trip Manali to Delhi on 21/05/2014 for 6/06/2014 from Delhi and 10/06/2014 from Manali...i selected seats and gave them the details but while making transaction it showed transaction failure due to shortage of funds... I tried 2 or 3 times but still showing the same but when I checked my balance from ATM, balance got deducted by 11370 but no mail or no booked tickets are showing ... then i called their customer care but they keep on saying, your money will be credited in 7 days and given me the transaction id which is 34038136 but as i am watching those types of complaints of redbus.in ... i want my money to be refunded as soon as possible otherwise i do have to go to court against them and file case against them for doing frauds

I had reserved for 3 tkts from Coimbatore to Pune for my aged Mother and 02 Aunts. For boarding the bus from Coimbatore at 1430 h, I started from Cochin at 0930 h on the morning of 11 May 14. I also received an SMS reminder to be on time for boarding the bus from Redbus at 1018 h. On reaching the Specified Bus stop at 1410 h, the Operator gave a blank look saying your ticket is not registered and hence not confirmed with us. Moreover the bus has been cancelled. He gave a redbus number to call and I did call that number only to be directed to call some customer care number since this is Agent care number. Anyways, after struggling with the IVR, gave a call back to the first number(Agent care number) and narrated my situation. Ms Irfana was the person I spoke to at 1425 h. She apologised for the inconvinience and confirmed that help will be provided. To which I stated that I don't need help, I deserved the service to be provided and she replied by saying that we will get back in 15-20 min". I also got a SMS seeking feedback on the service at 1437 h. I received a SMS stating "We tried calling you to inform you that your bus is cancelled by the operator. Call us within next 30 min for an alternate booking and to avoid auto-cancellation at 1746 h. Not only did I have to undergo severe mental stress at an unknown place due to all the miscommunication I lost a lot of money making alternate arrangements for my relatives' travel. The requirement was for them to reach Pune by 12 May 14 morning. I finally had to book them a private taxy to Bangalore. They were stuck in Bangalore till 12 May 14 and could reach Pune only on 13 May 14. All these details were emailed to the company REDBUS and the only reply I get is that "inconvineince caused is regretted, as per your request, the ticket has been cancelled and please provide bank details for processing the refund. The company was fraudulently trying to say that they tried to contact me to convey the bus cancellation and if you don't revert within 30 min, your ticket will be cancelled. I had to bear the losses of making additional booking of Taxy from Coimbatore to Bangalore, accomodation at Bangalore and bus booking from Bangalore to Pune. Please advise what can be done to recover the losses from the company REDBUS

Hi, I have booked Bus from Nagpur to Pune on 3rd May for journey date 4th May. After Half an hour I got call from Red Bus customer care that my tickets are not confirmed, so I can take another bus or they will return full amount. I asked for full refund and customer care agreed on same. But after a week when I didn't received my money back I called their customer care but they are saying my tickets are confirmed but I have not travelled. I have logged complaint with them, provided the numbers and time from which I got call, as they said they can investigate, as they have all their calls recorded, but they after providing this information they are not replying me back. Please look over the matter and ask them to refund my money back. Below is complaint ticket number with Red Bus : Ticket#10694569

Hello, My Mobile Number: +91-[protected] I had booked my Mum-Bangalore-Mum Ticket for Onward journey on 17 May 2014 & return journey on 18 May 2014 via Redbus in S.R.E Travels. I learnt from Bus driver at the time of boarding for onward Bus that my ticket is not confirmed and hence I cannot board the bus. Later, I spoke to Redbus representative (Mr. Charan - Floor Supervisor), I got confirmation that I will get full refund for my Onward Journey Ticket and for my return journey ticket I will get 50% and remaining 50% cancellation fees will get refunded after I send email to [protected]@redbus.in . To my surprise, I got message on 18th May for my return Ticket and when I spoke to redbus representative today morning again, I learnt that both my tickets are still not cancelled. I'm really frustrated with the overall experience.. Would appreciate if you can help me resolve this issue at the earliest and will be with the Refund. With Regards, Sayed Yunus

Good evening sir, I am Anjaneyulu from Vijayawada.I have booked my ticket from Vijayawada to Bangalore through red bus.in. At 05th, may( Monday) 6.15pm.As per message I was at NTR statue, Vijayawada at right time.But, they went to Bangalore with out phone call.I request to you please consider my complaint and do the needful. Thanking you sir P.Anjaneyulu PH-[protected]

I booked the Tirupathi Package Tour through Redbus.in on 4/4/2014. Ticket number : TG[protected]. Travels Name : S.V.R Travels. Travel Date : 7/4/2014. Bus Type : AC HITECH. Number of Seats Booked 4. Total Amount : 5596. We booked the AC HITECH bus to Tirupathi, but the SVR travels Provided for us is Non AC Bus. For that they provided the reason is AC Not working on the bus and they are repairing the AC and they said vechile will be delay for one hour. But after one hour they are running the Non AC bus and they put us on this Bus. I registered the complaint to Redbus.in Immediately after our journey, Complaint Ticket#10627544. As per the Terms and condition No 4 of Redbus ticket, Change of bus: In case the bus operator changes the type of bus due to some reason, redBus will refund the differential amount to the customer upon being intimated by the customers in 24 hours of the journey. AC busfare on this Travel is 1399 and Non AC bus fare is 1200. But the operator only accept to refund Rs 100 per ticket, but the actual refund is Rs.199 per ticket. I am not getting proper reply from redbus.in for the difference amount and they told to contact the bus operator. Bus operator also not responding for this refund. Also I provided rating about this Bus operator through Redbus.in. But this feedback is not displayed online till date. This rating may help others to not get into the same problem again with this bus operator. SVR travels is cheating the customer by providing Non AC Bus for AC booking and not refunding the exact difference amount. Redbus.in allowing and supporting like this operator for the commission and not displaying the passengers feedback on the website for this operators.

Hi Team, Pls find the below details as per the ticket and my booking my seat is E1 & E2 but as per Neeta travels list it was F1 & F2 which is last sleeper. I have travelled for 16 hours with my wife and at the last row. This is really unacceptable as redBus is just apologies the issue and no care for customer. Also this happened because i booked my ticket in redbus. Due to some technical issue. I have called to redBus customer...

Hi, I want to file a complaint against redbus.in .I booked a ticket online from panaji to bangalore 1 April 2014 6:15 pm svr travels from redbus.in .I went on a vacation at panaji, Goa.On April 1 I was waiting at the panaji bus stop for the bus for more than an hour and there was no sign of bus, finally I asked someone about the bus and they said there was no SVR travel bus from panaji to bangalore, finally I called redbus to confirm and I called like 6-7 times and every time someone picks up tells me to wait for 10 minutes and that they will get back to me but i dint get any response so called again and again . This time i dint hung up the call i asked him to look into the information while i will be on hold. Then he gave me a number of SVR travels I called at that number only to know that there was no bus service from panaji to bangalore from SVR travels.When I called redbus back they told me the bus was cancelled(which I think is a lie as i talked to the svr travel and they clearly mentioned there is no such bus service "available" from panaji to bangalore - not "cancelled" )and then he said i will get a refund, i asked him to provide me some other bus at least so i can go home but he said there was no bus available finally I ran here and there asking for ticket availability and through a agent there i booked a ticket on double the original ticket price (i think it was a black ticket) had no other option so I booked it. I had so much of inconvenience and had to take half days leave from office the next day as I arrived late. I lost my precious time, lost double the money I booked tickets for and lost my half day at work just because there was an error in redbus booking. After all this, still I just asked them to refund double the tickets original price. But they refuse to do it.This is not the way a customer should be treated.Luckily I got another bus that day otherwise I might have lost my job as well. Regards, Shreenu

Hi, my name is Ramya, I am travelling in this bus SHAMA SARDAR TRAVELS from vellore, the bus started 1 hour late and did not let me sit on the seat which was alloted through online booking, I was forced to sit behind in the last but one seat. Very very bad treatment. I will not recommend this bus travels for anyone. And I want my money back either from redbus or travels. Contact: [protected]@gmail.com

Omar Travel : Banglaore to Hyderabad : Ticket# : TG4Q68296628I I reached 8:30 PM at the boarding point in marathahalli, as I have carton box of clothes thats of a size of an average suitcase. The driver demanded Rs. 500/- for the box as we are only allowed to carry a suitcase or bag. As the size of the box is within the limits, I demanded the reason why I have to pay such a huge amount. While other passengers supported my cause and requested him, he was adamant that I pay for the amount and when I denied, he left me stranded on the road. I had to go through the pain of getting back home with the luggage in an auto. Am deeply disturbed with this incident. I wrote to redBus as their responsibilities include : (3) Providing customer support and information in case of any delays / inconvenienceI kindly request you to take action against this operator and arrange for immediate and complete refund of my ticket !! But redbus responded : As per the discussion with the team, we clarify that they have denied refund claiming that RTO officials had not allowed the customer to carry the luggage and that was the reason the customer was not allowed to the bus with the luggage. I don't know where did the RTO officials come in the story when it was only bus driver who denied me from boarding without paying him Rs. 500.

I had booked two tickets for Journey from Hyderabad to
Bangalore on Sunday March 23, 2014 with Red.bus site for Apple travels sleeper
(1+1) Journey starting at &:30 Pm from Hyderabad.

I
had got a message from Red bus around 4:30 in evening as reminder for your
Journey, later I
had called up Apple bus to check my pickup point & then got to know the bus
is cancelled & its is been informed to Rebus on Saturday
only. Then again i
had called back to red bus to check the status on this & they told the bus
is not cancelled & they see the ticket still being valid...

To confirm i
again had to call Apple
travels & they confirmed that its been already informed to redbus
& they asked to contact redbus.
So again i
had to call back redbus,
they told will have a check & get back to me. Then around 5'o clock got a
message from red bus telling we tried calling you to inform you that your bus
has been cancelled by the operator - which was a false information as i
only had called them & i
did not get any call from redbus.

I got the cancellation information only once I
called redbus
& that too 2.5 hours before the journey. I had been to Hyderabad with my
colleague (lady) on a business
visit & hence had booked separate
(1+1) seat for our travel, which costed (3000 Rs.)

Later when I
called redbus
for alternative arrangement they told only 2 seats available which are double seat & no single
seats were available. They asked me to share the common
berth with my lady colleague which was un-comfortable
for both o[censored]s.

We had booked the bus as per our comfort as we had to reach
Bangalore by 6:00 in morning as we had to make to office by 9AM., our drop
point was scheduled at Silk board, which was 10 mins away from our home. They
gave us option of semi-sleeper, then sleeper which we had to share the seats
with some strangers passenger, for which we were ok, but the drop was at 7 to
Majestic which is 1.5 hours far from our home.

We were talking to our employee Kiran employee ID (1886) who
was just telling us to share the common berth, where we tried made him understand
how un-comfortable for both o[censored]s.
Finally with no alternative available our ticket was booked at 7 in the Night
for 8’0 clock pickup, that too common berth for both o[censored]s & he was asking
to carry the printout of ticket at that moment. Which was really not possible
as we were far from the pickup point & we had to rush up for the bus?

So it was totally a bad experience booking ticket with
redbus & telling will never book tickets with Redbus anymore & also
will advice my friends not to book tickets.

Being informed at last moment & not giving the seats
which we required & asking to share a common berth with a lady think how
disgusting it was?

Want to know if this is the way you provide the customer
service, also now for the remaining amount they had provided me the coupon for
redbus which I don’t require, please refund the remaining amount back to my credit card, as I will never book any
tickets further through redbus.

Want a answer on this issue.

Hello there, This is Singh. I have booked ticket from Mumbai to Indore dated 18 March 2014 (Boarding at Sion) . The service provider name is BABA Travels and the PNR number is 21XXXXXX8. The bus driver stopped the Bus at Nashik highway and was asked for money from all passenger to fill up the diesel. He was telling that owner is not picking the calls and none of the crew having money. So, you people have to pay for DIESEL or else bus will not move forward. My friend (Lady traveling alone) was waiting on Nashik highway till 9 AM. After requesting many times, conductor is agreed and dropped her to nearest ST bus Depot. After 7 Hrs of waiting on highway she came back to mumbai. From midnight 3 AM to till time i was calling BABA travels and the owner. No one is interested to pickup calls. Even red Bus call service starts from 8 AM. Really pissed of and tensed. Even local police is not reverting back with any help.

I planned to travel on 07/02/2014 from visakhapatnam to hyderabad .Hence we booked 2 tickets in Ap tourism bus(Bhadradi travels) ticket no redBus Ticket - TG[protected] through redbus.When we are boarding the bus they did not allow us to board the bus saying that we are carrying a heavy luggages.we told that it is not possilbe for us to board the bus leaving our luggage.then they left us at vizag only and bust left for hyderabad. Later on we have contacted M/s Redbus team to refund the ticket money, but they are not accepting the same i feel that i am justified in asking ticket money from them Let me know whether can i take a legal action against them Regards

I have book A/c bus, blue world tourist company bus is third class and conductor also rudely behave and bus seats are wet. so kindly refund my money. Delhi -> Haldwani Saturday, February 15, 2014 Ticket no: TG3H35687565 PNR no: MGBEAZ Blue World Tourist Company A/c Seater (2+2) 10:30 PM Reporting time 10:45 PM Departure time 32 Seat numbers Boardings point details Kaushambhi Location Kaushambhi Landmark Shop No. 1, Gurukul Shanti Dham Ashram, Near Samrat plaza, Jaipuria Enclave, Kaushambi, Ghaziabad ( U.P.) Mr VINOD KUMAR Seat No.32 VINOD KUMAR [protected]

I tried to book some tickets for my family from Bangalore to Ooty on Wednesday. I got a message that money has been deducted from my debit card. But I didn't get the ticket message. Next morning I got a message from some company called 'Pilani Soft Lab Pvt. Ltd.' that I would be getting refund. so i thought ok, I am getting a refund and I didnt pay any attention to the matter.

But on Friday, I get a call from Bus Conductor asking me 'where are you?, Bus is waiting' . I was shocked. though I am trying to get back my lost money, I have big doubt whether I would get back or not. This is how this RED Bus cheats people. Big Fraudsters and cheaters. Useless waste of a company. I urge you people to support me and not book a ticket using it.Lets stand for our rights and teach them a lesson that they would never cheat a customer again.

Shame Red Bus. Absolute Shame..

Iam ankur singh from bhopal.i had booked one online ticket from indore to bhopal on 7:40 pm for 18/01/2014 from online booking of redbus.in by mistake.then I call to there customer care no.[protected] and request them to book same ticket for me on 20/01/2014.they booked my ticket on 7:40 am instead of 7:40pm and now after long communication process through emails and calls they told me that they book ticket exactly as per as my request and they didnt make any refund regarding this.so please help me to take strict action against him for this inconvenience. Thanks and regards Ankur Singh [protected]

RedBus is one of the Worst Bus Booking site i never ever saw. I booked tickets 2 times but every time i will get 1 failure and 1 successful. I Hope 2 is their lucky number. But both of the failure they told don't worry sir you will get the amount in 7 Working Days. After that if you did not get the amount you need to communicate with the Bank.

1) If i ask Bank - Bank will require the ARN Number
2) If i ask Redbus - They would give Some CC Avenue or Payu number.

Finally, we are the loser, loosing the amount.

I Cancelled the ticket on 03-Nov-2013 today's date is 07-Feb-2014.
Till now i did not get even a single penny amount.

Please never ever go for Redbus to book your ticket. At least i will try either they were calling to me understand my concern.

Regards
Surendran
+[protected]

Dear Team,

Yesterday i have booked ticket for Pune - Navsari
Boarding - Nasik fata
Time - 10.30pm 1-2-2014
Name- Chintan Patel
Age-26
Ref # 30812888 & 26166232
The amount debited from bank account but ticket not got booked. I received a call from Red Bus help line on the same.
The executive has confirmed that they have booked same ticket and i will be receiving the same on the mail but till i have not received ticket.
Jorney date is today.Kindly do the need full & contact me on [protected]

Regards,
Chintan
[protected]