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Red Bus Complaints & Reviews

www.redbus.in

3.4

Updated: Jul 19, 2026

Complaints 4000

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So bad experience in this bus 🙏I started my journey from Bhopal in M R travels first of all condition of this bus is so bad another bus stop at May places to take passengers other than booking they stop bus for 15 people they are workers and this bus is night bus and these people are shouting so loudly I can’t even sleep for 1 hour 🙏🙏🙏🙏🙏
Really so bad experience i advice not to use this and Redbus at least try to solve these kind of problems

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 24, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Chennai

Hi team i have booked bus ticket through your app, due to the some issues with the bus operator i was forced to cancel the ticked before boarding and i was cancelled the ticket charged Rs.3553 and i booked another ticket last moment with high fare and i got refund rs.1518 and balance amont of Rs.2035 still not received and i have raised disbute through chat support and i have submitted all the proof but still full amount was not yet recived i have contacted you support executive but no support yet.
Due to this issue i was unable to go to destination on time.

Sep 22, 2022

Complaint marked as Resolved

Refund received

Red Bus customer support has been notified about the posted complaint.

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On sep 4th we booked 2 bus ticket in redbus at National travels madurai .We reached bus stand earlier at boarding point .they call me and say bus will be arrived late we are wating for bus untill 11.30 .after we called and asked driver they already crossed our boarding point they even not informed us . Driver give manager number for next bus but he has not the pick up the call and blocked my numer .I need full refund of Rs.1, 677 .we suffer lot from this service me and brother alone in busstand at night time.

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 16, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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On sep 4th we booked 2 bus ticket in redbus at National travels madurai .We reached bus stand earlier at boarding point .they call me and say bus will be arrived late we are wating for bus untill 11.30 .after we called and asked driver they already crossed our boarding point they even not informed us . Driver give manager number for next bus but he has not the pick up the call and blocked my numer .I need full refund .we suffer lot from this service me and brother alone in busstand at night 1.00 a.m .

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 16, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Hi i didn't received tax invoice on booking of ticket from indore to pune khradi
Name - Rohit Solanki
Ticket No. - TR9K99986961
PNR No.[protected]
mobile booked with - [protected]
Please provide ASAP

Oct 24, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Verified Support

Sep 18, 2022

Red Bus Customer Care's response Dear Rohit,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TR9K99986961. I am Thokchom and I am here to assist you.

As per your request, we have sent the GST invoice in your registered email ID.

We made two attempts to speak to you on 79XXXXXXX5 regarding your query.

Stay safe, stay healthy!
Your redBuddy

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Booking the bus from Singapore - Malaysia and need to reschedule since I have family issues. I try to call Redbus immediately but cannot reach them. The line is always dropped. So I need to book the new ticket after the previous ticket 2 hours.

I just can reach Redbus via call when I arrive KL. After checking, they said that if I want to reschedule I need to do so before 12 HOURS and if I would like to cancel the ticket I need to do that 3 HOURS before the journey.

It’s ridiculous as I attempted to find the assist from them when I cancelled the ticket on the app. Also, how I cannot reschedule 1 hours before the journey if I have unexpected problem like that? We always need to plan everything before 3 HOURS based on this ridiculous policy??? Even I tried to explain for the agent in the CS line that I have unexpected issues but she still insisted that we need to follow the Redbus policy.

The worst CS I ever had. Thanks Redbus for creating this policy.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 16, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: narsinghpur naka basant colony chhindwara

Hello,
sir am chanchlesh nirmalkar from chhindwara district m.p.,
my contact no [protected]
I am booking a ticket of Red bus online application on Monday 15 august 2022 on 8:50 pm chhindwara to Indore my booking in Nandan travels seoni non-ac sleeper number AL Ticket no. TR9C64714377 Fare rs 1680.00.my complaints against bus is already delayed on 4/5 hours on actual time and my exam in Indore city start 9 am 16 august 2022 so am another bus in traveling in Indore and my booking amount in 1680.00RS so am not travel nandan bus, so i return the complete amount of the fare between chhindwara to Indore. mane apni complaints red bus helpline me kia tha lekin unke taraf se koi santust jabav nahi mila isliye consumer comlaints me apni case register kara raha hu.
please sir help your support can refund my total amount
thank sir

Oct 17, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I, Ravindra U Bhat, have booked a sleeper seat in lower bearth to travel from Bangalore to Shimoga. Unfortunately after getting in the bus, an upper bearth allotted me instead of my booking. Presently I am traveling with huge disappointement and request you to do not suggest any passengers to travel in this bus because of these kind of hospitality...
Kindly look in to the matter seriously and take necessary action on this travel agency. And also I request the concerned authority to return my traveling charges along with suitable compensation.
Thank-you.
Ravindra U Bhat
[protected]

Oct 25, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Today my. Brother had booked ticket through redbus from katra jammu and kashmir to amritsar and at the time of selection of seats at the upper deck he had selected three seats one is sharing as double and one is single seat sleeper as we are three persons that want to travel but when we reach at the point from where bus can start then bus operator said that you have to share seat with some another person, we are in agner that when at the time of selection of seats on redbus app only single seat is reflecting then why new Shivam travel bus operator can give us sharing seat, and when I have discuss the matter with him they said we will not do any thing please discuss with redbus and I am regularly trying to calling to redbus but no one can transfer my call to executive, my ticket no is TRA[protected], please check and raise request for reversal as redbus is doing fraud with us, please call at this no [protected] as I am traving in that bus and ticket is booked by my brother from this no [protected], please call to my this no [protected], as first time I have seen that poor service as I am totally angry with that kind of service, please process request for reversal, and also we are not able to cancel the travel and we are already late, pleas check and do the needful for reversal

Oct 18, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Sep 11, 2022

Updated by Umang malhotra Today my. Brother had booked ticket through redbus from katra jammu and kashmir to amritsar and at the time of selection of seats at the upper deck he had selected three seats one is sharing as double and one is single seat sleeper as we are three persons that want to travel but when we reach at the point from where bus can start then bus operator said that you have to share seat with some another person, we are in agner that when at the time of selection of seats on redbus app only single seat is reflecting then why new Shivam travel bus operator can give us sharing seat, and when I have discuss the matter with him they said we will not do any thing please discuss with redbus and I am regularly trying to calling to redbus but no one can transfer my call to executive, my ticket no is TRA[protected], please check and raise request for reversal as redbus is doing fraud with us, please call at this no [protected] as I am traving in that bus and ticket is booked by my brother from this no [protected], please call to my this no [protected], as first time I have seen that poor service as I am totally angry with that kind of service, please process request for reversal, and also we are not able to cancel the travel and we are already late, pleas check and do the needful for reversal

Verified Support

Sep 16, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Chennai, Tamil Nadu

My bus was cancelled on account of the bus operator. I received a mail stating that I would get a total refund in 5-7 working days. Its been a week already and I haven't received my money.
Bus operator not receiving my call and redbus customer care,

Very bad experience with redbus

Oct 19, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Sep 11, 2022

Updated by kowshikk2 my TIN: TR9W23679491

Verified Support

Sep 16, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I was booked my ticket from Delhi to Dalhousie. Ticket timing was 2130 PM but bus departure timing was 1930PM. So I can't catch my bus.

Oct 18, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I had booked ticket from Kolhapur to Vashi as on 20th Aug, 2022 in INR 699/- for journey as on 6th Sep, 2022 evening.
I have received call & message from bus operator on journey day morning that bus has been canceled due to technical issue pls collect your refund from online.
When i have approached same operator Manjunath Travels in evening they have given reservation with INR 1600/-.
Refund of INR 699/- has been processed by red bus.

Red bus need to refund additional INR 900/- which has been forcefully collected from me for same journey. If red bus is having trusted operates then they need to provide alternate ticket in same cost.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: IBIBO Group Pvt Ltd. #No 23, 5th Floor, Indiqube, Leela Galleria Hotel Leela, HAL 2nd Stage, Kodihalli, Bengaluru, Karnataka 560008

Website: redbus.in

I have booked a ticket from Proddatur to banglore on 09th August and details are as follows:

Bus Operator: Indu Travels
Date of travel: 09th August, 2022
Ticket No: TR[protected]
PNR: 664480

The bus operator on the time of departure said that the bus is cancelled due to electric issue in bus and arranged for alternate bus which is non-AC and i was booked for AC Sleeper.

I have called and informed redbus immediatly and redbus agent tried to reach the operator and he was not reachable for 15 days altogether.

After sweet time of 15 days the bus operator is cooking up new story everytime when redbus agent calls him and redbus is also entertaining instead of providing me refund.

I fed up with redbus its been one month and am still calling your support team everyday. Such a bad position of redbus.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Ticket was booked from Chennai to Bangalore for 6th August 2022 instead of 7th Aug 2022. Then tried to move the ticket where they asked a amount of 555.01 to be paid. I paid the amount and was deducted from my bank account but ticket was not issued.

Also I spoke to the customer care for almost 15 to 20 times and no response. The frustrating part is they close the case and dont worry about any thing.

19442817
19493249

Kindly help to get the issue resolved

Sep 8, 2022

Complaint marked as Resolved

Finally after a month of followup the amount was credited today. Thank you for all the support and it was a frustrating situation where the customer care did not have an idea of what they were doing wasting peoples time for no reason. Thank you any ways and good bye to redbus.

Red Bus customer support has been notified about the posted complaint.

Sep 07, 2022

Updated by Pam_h79 Each time I called the customer support they start from scratch and they are least bothered to look into the case that was created. They dont bother to help the customers reported issue. They just want to close the case with out proper resolution. Then what is the purpose of having a customer support team just for nothing wasting almost so many hours of my time without resolution

Verified Support

Sep 08, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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Address: Bengaluru

I was promised full refund on 25th.june22. Till date no refund initiated. They are not answering my calls/messages.
I understand that this is their regular way of handling refunds. The customer will forgot or quit.
KCS Reddy.
[protected]@gmail.com
[protected]

Oct 9, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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I am unable to reschedule TRA[protected] to the next date. All I get is a response" something went wrong"

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I book a ticket from Chennai to Coimbatore on Red Bus app. While I’m booking Red Bus app shows Coimbatore Dropping location but didn’t show boarding location on chennai. But after booked, Red Bus shows Boarding point at Melmaruvathur. But Melmaruvathur is Kanchipuram district. Chennai and Kanchipuram is different district. While I’m first compliant on Red Bus, one of the employee told, I take as compliant to higher authority in Red Bus. But still now I didn’t receive any compliant registered details via email or msg.
I call after 5days another employee told, it is still on processing. When I’m ask for compliant details she gives me a compliant number.
What Red Bus doing, fooling the customer, and put mistakes to Bus operator. But, It is actually RedBus app mistake.

Very worst service from RedBus.

Sep 19, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked ticket on 17.08.2022 from Haladi to Bangalore and cancelled it on 03.09.2022. My Ticket no is.TR9E20136449.The Ticket was cancelled and I also received message on successful refund amount but i haven't received the amount yet to my source account.
Please check and do the needful

Thanks

Oct 13, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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Address: Sagara, karnataka

I am currently traveling by Balaji travels from Sagara to Bangalore and have paid Rs.1378 for the same.. It's raining right now and my seat is all drenched and I cannot sleep. Water is literally splashing on the seat though windows are closed. Complained the same to bus operator and finally they arranged a seat for me to sit in a corner of some other passengers seat.. I have paid to sleep not to sit in grief. I want partial refund

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Hello sir.

I booked ticket on 30.08.2022 from Chennai to Tirunelveli at 30.08.2022 20.00 pm. My Ticket no is.TR9U59615055. But the Ticket was cancelled by Travels. The cancellation amount not refunded still now.

Plese do the need full.

S.Sivakumar.
Mob.[protected]
Mail."siva bala3006" ;

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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