Red Bus Complaints & Reviews

I booked seat in Prasanna Purple travels for my journey from nasik to pune on 4th may. Vehicle no - MH12-RN-8192. After journey of 2 hours bus operator informed me about new booking from bhosari and my dropping point was Swargate as per my discussion before booking with red bus & Prasanna representative. I had a tremendous problem for my onward journey from bhosari to swargate with sitting in cabin with driver. Very bad service and I want my money back along with problem explaination.

I have reached the boarding point 15 min prior and waited there for more than a hour no bus showed up there and I have tried to call the pick person no. Given to me but h It also did not rrspond and after trying several times it was switched off. I also tried to call the helpline number given to me but they also did not respond. That's why I want Refund

As on May 4th 2022 I have booked bus of Patel tours and travels from Rajkot to Jamnagar. This bus is delayed 1 and half hour. Bus time was 9 am from Rajkot. I want my money refund. Registered number is [protected]. Passenger name is Binal Adesara.

I booked a redBus Ticket - TR5X17535215 for my trip from Tirunelveli to Chennai on Monday, May 2, 2022 for an amount of Rs.681.45/-
This bus and my ticket is covered under Flexi Ticket i.e.Date change allowed till 02 May 2022 01:00 PM (8 hours before departure) free of charge.
So I rescheduled the date to on Tuesday, May 3, 2022 by the same bus, date and time i.e redBus Ticket - TR5X19534294 for an amount of Rs.943.95/-
Since...

Dear Sir,

I have been using Redbus app for bus ticket and observed from quite along time that prices of each seat varies and increases everytime. Bus will be same distance will be same how the rates are different.why the concerned department is not taking action on such type of services. since there is no proper apsrtc service for our convenient timings we are bound to use this private bus. Kindly take proper action and fix a price for every service.

I have to book...kandukur to bheeramguda(hyd) by sri tulasi bus tour travles... driver and cunductor not intimated shipting the bus ..So i have regester the complaint

Hi, I traveled from Ernakulam to Coimbatore on 8th April 2021 in Alhind tours travels Pvt ltd.-Volvo Multi-Axis sleeper A/c ( 2+1).

The bill is not showing in the app. I hereby attach the ticket number for your reference. Kindly send the invoice which I needed for official claim purposes.

Ticker number: TR[protected].
Registered mail id: [protected]@gmail.com.
Passenger name : subash
Seat no: 7LS

Please do the needful.

I am been travelling from Amravati Mumbai, bus driver is non cooperative at all..he is not responding to any passenger.finally when my bp.shoot down and fell on floor that time he took bus at nearest hotel till then it was too late worst service.destination is Borivali Natianal park. Drop day 01may 22 and time 8am.

I have booked ticket one day in advance seat No S ( L).
Unfortunately I have not got that prescribed seat, conductor denayed to give that seat . He must have sold it on cash to some body. He gave me seat which on the wheel.

I have booked one day in advance as next day i have to lot of work and want to take good sleep but unfortunately I was unable to sleep whole night as it is vibrating a lot.

Bus Number : RJ 06 PB 3577
Service Route : Delhi to Udaipur
PNR No :166628
Ashok Tours and Travel

This is in regards to complaint number 18314926 filed in red bus site, but there is no response till now. I had booked 2 tickets for 28th April 2022 from davangere to Mumbai, I never boarded the bus and hence never completed the journey. So please refund my entire amount as soon as possible.

Hello Team,

This is very disappointing with your service. I booked a bus ticket of Bharat Benz on 26th April from Ranchi to Kolkata travelling date 29th April 2022. When I come at khadgara bus stand at 9:00 pm I get to know that my bus has been canceled and new operator is taking their passengers and giving the seat of dearer in charge of sleeping coach. Also the number is given in the pdf is of this operator Royal Travels. This is your responsibility if any bus is being cancelled need to inform the passengers before 6 hours or before anytime. Because a person is going in a hurry what will they do if they don’t get a confirmation seat or the bus information. I want my refund or else I will complain on govt site against redbus.
Attaching the document you can confirm with the bus operator.

Thanks & Regards,
Swati Kumari

Sent from my iPhone

Hi Team,
I have booked the ticket on 12th April and bus operator cancel the ticker on 13th april

I am waiting for my refund since last 15 days and not got the same. Sending repetitive email and follow up but no respond.

Thanks
Manish Modi
[protected]
[protected]

Hi,

Yesterday night I travelled by Balaji Travels from Ashta(Sangali) to Borivali. It was a horrible experience for me. The first thing the bus came for pick up us is already issued with breaks so staff told us to change bus to next station. This is not good that travels send bus for such long-distance which is having serious technical issue also for changing the bus also not a good experience as we have to shift all our luggage ourself from one to another especially when the female passenger is travelling. Overall experience is very bad for me. Kindly requesting Red bus should be taking action against this kind of travel agencies
Ticket Number: TR5S23509537 | PNR No: 43097

Regards,
Surekha Pawar

I booked bus ticket from Jaipur to Banswara, Ticket details:
Ticket number (TIN): TR5S16937943
From: 200 ft bypass Jaipur
To: Banswara.

The travels changed by seat no. without any information and same happened with other passengers too. My seat no in ticket was C and they changed it to I which was last second. They merged 2 different bus passengers into one. Kindly take serious action with Goyal Travels Jaipur.

I want share my yesterday experiance of Redbus
I booked bus Apple travels from Ghatkopar (Mumbai ) to Dhamnod (Indore) on about 9:30 PM. I got the ticket confirmation on mail & whatsapp. Then i contact to the no given in confirmation massage, both no. Are switch off. (Amazing thing both Nos. Are still switch), at same time I mail & whatsapp to redbus & inform that both Contact no. Given by you are switch off but in response i recived auto generated/response msg & mail. I reached at Pickup Point around 10:30 PM and stand around one and half hours and also trying to contact but getting same thing both no. Switch off. & Not getting single information from apple travels about bus status.
At around 12:00 midnight I got another bus Neeta Travels in which i can only travel till Nashik ( Not Indore Rout bus) they drop me at nashik around 4:40PM. & Then I get Normal seating bus of Madhya Pradesh Parivahan Bus of nashik to Indore.
After doing so many complaints on redbus in night. I got suprise mail on morning of feedback of travel. I think all thing happend above with me is just a joke for redbus that's why they mail me travel feedback.
My first & Last redbus experiance. I naver suggest anyone to book bus with redBus redBus Global #redbus & Still they are not want to refund my money.

I was book a bus ride through redbus on 30/11/21 from Aburoad to delhi (22:40 to 10:15).
I have to catch the flight from Delhi Airport @ 14:00.
I was along with my wife reached at pickup location @ 21:00 hours.
I had call to the mobile no shown in message of my ticket and he replied that bus is ontime and will reach within given time.
Further he provides me driver contact no and I call to driver of my bus to know the expected time to reach but he says he will reach around 00:30 hours. Which was too late as per time mentioned in ticket.
Further i have no other option except wait for the bus. The bus was reached @ 01:39 3hours delay, and I ask from the driver about my flight timing, he says the bus will reach delhi around 13:00 hrs. 3 hours delay, however the exact time when the bus reached at delhi is 15:20hrs. Which is more than 5 hours delay.

Due to that I have to cancel my flights ticket and it loss me around 5, 000 inr.

This is completely because of bus delays and false commitment from agent or coordinator of redbus.

I urge to redbus to investigate this matter and identify the root cause why these timing are not match and take stric action.

I need refund of all the money which I had loss due to redbus to recover my loss.
I am attaching the photos of my ticket details.

Please take a screenshot while cancelling any ticket in redbus. I cancelled a ticket the previous day. It clearly says the booked ticket has been cancelled. The bus was not full because it was off season. I got a call on the day of journey (according to the cancelled ticket) to board the bus. I told him that it was cancelled. Next day, when i checked my account there is no evidence of cancellation. I raised a complaint and i was asked to wait for 72 hours. After that there was no response. i again asked customer care, they gave a reference number and said that the amount has been credited. But it was not credited till now. VERY IMPORTANT IS THAT THERE IS NO OPTION IN CUSTOMER CARE IVR TO TRACK THIS. PLEASE BE CAREFUL AND CONVEY THIS MESSAGE FOR ALL THE TRAVELLERS OF REDBUS. ALSO I FOUND THIS HAPPENED FOR MANY PEOPLE LIKE ME RECENTLY.

I had cancelled the ticket booked on 12 April 2022 booked from Red Bus. Ticket Number: TR5B23814747 | PNR No:[protected]. Amount Rs.3390 deducted from my account. After cancellation refunded amount not yet get back to me

Trying to book tickets from Tanjore to coimbatore however amount got debited but tickets were not confirmed or booked .

No response from customer care and no way to contact them as well

Dear sir/madam
We had booked one ladies seat from bangalore to kumta on 14th April 2022 at 9:25 pm through redbus.com. pick up point was southend circle. When we called driver naveen he told due to traffic he ll be late for half an hour and told us to wait near clock tower in south end circle. After 10pm there was no call from driver. We called him back. He told he already reached majestic. We get shocked how he could left without pickup. When we called office they told come to majestic we ll make some arrangements. It was almost 11pm. No cabs auto were ready to come majestic. When we asked for refunding they are telling to contact redbus. But we are not able to contact redbus. We have paid 1575 rs including gst. Kindly help us to get out money back.

Waiting for your reply,
Thank you.