Red Bus Complaints & Reviews

To,
Red Bus,
Respected Authority,

I am Resident of C-24, Chenpur society, Chenpur Gam, B/H, IOC Depo, D-Cabin, Sabarmati, Ahmedabad - 382470, I had reserved Ticket with Reference to Ticket No.TR 7D14490668 With fare of INR Rs.1258/- from Ajmer to Ahmedabad Seat No. S9 at 05:13 PM in evening on 15 June 2022 from Ajmer. Instead of on time service I was not pick up from the location from where bus was suppose to pick up. Instead of 11:55 PM Bus did not came till 1 AM in mid night, I was literally punished by not providing service . Customer service number is not proper number so I was not able to contact to represent my difficulty even. Due to Non performance of service and mental harassment I am facing loss of Rs.10, 000/- INR on 17.06.2022. I had totally harnessed journey from Ajmer to Abu road by way of journey from privet vehicle with seating on floor of the bus. from Abu road to Mehsana and from Mehsana to Ahmedabad I had face same difficulty as sitting on the floor of the bus . I feel helpless and force to face difficulty by way of trust on the online ticket arrangement from the Red Bus. I will never ever Book my any type of bus journey from Red bus. I am instructing authority of Red Bus to pay my damages Aa soon as possible other wise I will approach Court of justice and will raise consumer complaint against the Red Bus for sure.

Ahmedabad
Balvant Prajapati
[protected]
[protected]

I am akash

I travelled with my parents by redbus on June 12 from Chandigarh to manali . Operator Laxmi holidays bus timing 21:50 ..

Bus arrived late at boarding point and drop late at dropping point I missed my further journey for rohtang pass and lost 12k inr as I paid for the person in advance ...

I want full refund of my bus booking .. but redbus not giving me good response as they keep calling and making me fool and keep harassing me by asking me same question again and again..

Please send me the invoice copy for the image details sent

Dear Concern,

I have booked ticket for 12th June, 22 from Ajmer City to Delhi.

Ticket Number- TR7A6277****

Bus Operator- Ashok Travels, Ajmer

They have given 3 Boarding points in Ajmer City, as mentioned below and I have selected nearest one i.e Railway Station.

1. Hazari Bagh

2.Railway Station

3. Ghugra Ghati Ajmer

But at 5.54 PM, bus operator called me and informed that bus will not come to all above 3 boarding points. And you have to come to Parbatpura Bypass to board the bus, which is very very far from Ajmer city.

How can a bus operator change boarding points at last moment, which was not mentioned at all while booking ticket.

I said how you can change boarding point like this. Bus Operator rudely replied "Want to come then come, otherwise we will cancel the ticket".

and he immediately canceled my ticket without my confirmation. Since ticket prices were high on that day.

I tried to contact them again but did not work.

I have to suffer a lot to find a another seat at last moment.

I had to join the office at Delhi next day.

Any how I was managed to arrange a seat in another wise at very higher rates.

I have to travel on a seating seat whole night and today I am not able to join the office.

How can Red Bus allow these bus operators to book tickets on your application.

Waiting for your response, regarding your action against this bus operator.

It is almost impossible to directly reach to Red Bus Customer care. You keep pressing 1-2-3-4 on their customer care number, but you can't talk to their executive. No customer care email id.

Regards,

Lalit Kothari

I have book the ticket from Bangalore to Visakhapatnam on[protected] through Rajesh Transports, And they have sent what's app message that refund amount of 2857.68/- has been successfully credited back to your NB account on[protected].

But I did not receive the amount yet and I have raise the complanate in Red bus but they are responding anything.

Ticket number: TR6Z92620835

Please help me on this request and please let me know if you need any more details.

I have booked my travel in Red bus on Sunday 12 2022 at 10.50 bus is 1 hr late although we came after 1 hr, when we tried calling travel again said late in 1 hr tottaly 2 hrs late to reach the departure time

I had my ticket booked ( TR[protected]) on 11th June from ADALAJ to SHIROHI. Red bus did not send me the bus number neither the contact number of the bus driver. I did not receive a single Call from the bus operator and i was waiting at the stop for 2 hours at 7 in the morning. I received no bus information from red bus and no call from anyone regarding my bus. I was at a place where 100 buses arrive every hour how am I supposed to know my bus without a bus number? I would like to speak to someone about it and refund my whole money back. Red bus is the worst company ever even auto rickshaw people could be of more service than them.

Hello,
This is kirupavathi. For past three days i have made complaint with customer care support persons. Still I don't get any kind of response from them. Treating the customers like this is very bad.
The issue is bus driver didn't pick me up in the boarding point even so many remainders. I called him many times. Still I didn't get any refund. I felt cheated. No one is giving proper response.
Ticket number
T0R[protected]

Hi There,

Normally the bus fare from Chennai to the southern districts is around 1000 to 1200 at the max. Now on weekends, they have been charged doubly from the normal fare. The cost would come to around 2600 to 2800. Please take the necessary action.

Hi Im madhu,
I have booked two tickets from Shiridi to Hyderabad on[protected], evening 7:30pm at kamakshi tours & travels.
But i get call from kamakshi tours & travels on that day bus service was cancelled...soo please contact ur redbus to refund my money...
Ticket no : TR[protected]
PNR no : 138996
Could you please refund my money as soon as possible..
Thank you

I had booked volvo from red bus for 4 june from delhi to buntar, operator was singh travels who was not picked call till dep time
Just before 1 hour of dep I received call that bus is breakdown and we are cancelling your booking, but no message received of cancellation.
After few minutes thay call for to shift booking in another bus but again no response till late after which i had to book another ticket on high prices and no response from red bus.
I need my refund as soon as possible
And going to file FIR for harassment

MTicket Route:
Bhubaneswar to Sunabeda
Ticket No: TR[protected]
Primary Passenger: BISWORANJAN PATTANAIK (36, MALE)
PNR: 77S9392K Trip Code: 151415
Travels: Annapurna Travels
Departure: 08:00 PM Jun 9, 2022
Seat Numbers: L5
Boarding point: Bermunda Bus Stand (2/1)
Address: Bermunda Bus Stand Boarding point contact: [protected], [protected], [protected], [protected] Annapurna Travels Please Note: It is mandatory to follow the travel guidelines of your source and destination state for travel.
Team redBus..Bus refused / cancell the bus said date .No refund received or any reply message received

I have booked two tickets for INDORE to JAIPUR(Rajasthan) on 8th JUNE 2022 via MARCOS TOUR & TRAVELS. Money is debited from my account but at the time of boarding bus operator says the bus has cancelled due to some reason and money will be refunded soon but it's been more than 24hrs refund is not received .
BUS OPERATOR NUMBER; [protected]
(TIN); TR[protected]

I booked a bus Ticket on[protected] from chennai, while booking the app says periamet Is the nearest boarding Station for me so selected periamet for board because I Stayed in a hotel in periamet for past 2 days and boarding time is 11 05 so around 10 00 pm i packed and moved to periamet but unable to find the periamet boarding point after I contacted the person they said bus is far away and right now bus is in vilippuram that location is 100km from my boarding point so contacted red bus for changing my ticket to another date but They Refused. Due to Emergency I booked another ticket so please make an action for the refund process

RedBus Ticket - TR5X98981987 was delayed by 2 hours
I intimated and requested cancellation to redbus.in support mail
I didn't boarded since it was delayed
I even raised the matter on twitter and called them
But no response was received no refund was issued kindly resolve
I have attached screenshot of mail sent to them

Dear sir/mam I had booked 2 seats for manali to delhi on 23rd of May 2022 from red bus.in (PNR No. ZB[protected] but due to some reasons I had to postponed my journey plan and I cancelled that booking. I had gotten refunds sms on same day but my bank statement has not shown it yet. Please do needful.
Thank you
With regards

I booked cuddalore to chennai bus at 01.15 AM. I tried calling driver at 12.45 he said he is in mayavaram. Again i called at 2.30 AM he said bus is in chidambaram. I asked him to call once reach cuddalore. But no calls from him. Again i tried he said that bus left already pondicherry. Such a pathetic service and irresponsible behaviour given by driver. Driver name is Murugan - Universal bus from Barani travels. My entire plan of the day collapsed due to this bus. I need refund amount 715

Booked ticket on the wrong date and want to cancel it, which is not providing by redbus. I need my refund after cancelation of ticket. Please help me with this

I just wanted to highlight the pathetic service that I have received from redBus

Booking id: TV9K2M4XK4

The driver took 10 hrs to cover the journey that was expected to be completed in 3.5 hrs, ( Delhi to saharanpur )

initially the AC had some issues, later on we got to know that the path was not correct. The driver had the intention of making extra money for covering extra miles. It was not just me but approx 40 people o[censored]s in the bus who went through this experience.

Also, the amount that has been charged is approximately Double from the booking Amount,

which we are still complaining about. But now we are told that the amount paid is lesser than what we have really paid, The cash we paid to driver only after telephonic conversation
since we do not have proof for payment made in cash. If proof for payment made in cash is required, then dear redBus you should give facility of cash receipts or please remove this mode of payment as its a waste.

I am not sure what the work of redBus is if the company is not able to resolve this at their end and if the conversation is between us and the vendor(Arora travels)

Also redBus cancelled the return ride since the driver was not responding, redBus and the vendor are not even apologetic for it. Are you guys not reliable?

P.s. I accept that we had to stop for lunch, because the driver has made the journey longer and made it mandatory for us to stop. (The only point that they have for the delay)

Warning to potential customers please Dont book

My Question for you is
How far is saharanpur from Delhi ?
What should be the best route to be there ?
Is charging for more than 340 km for one way is viable ?

We were there for marriage Because of this all of our functions were late like literaly they started the bus on 11.30 and reached there at 9.30

Very poor quality of bus service no amenities have been provided as claimed in page, bus is very old and in bad condition, i can share picture of how side wall near my seat is Brocken, as I traveling with baby and not safe to travel in this bus. I requested bus operator to change my seat but they are unable to do that. I am rasing complaint against operator for unsafe journey and playing with life of passangers.