Red Bus Complaints & Reviews

Dear Sir

As we have complain about bus ticket refund as we were not provided services which we have paid for... compliant no 18503691...dated 14.05.2021 as promised by red bus customer care executive that our higher authorities will reach you for your Grieviances and will you provide better solution... No call from customer executive yet...we booked a ticket through redbus from bangalore to coonoor dt 13.05.2022 for volvo ac seater and after 25-30km from bangalore bus breakdown and we had to wait for 2-3 hours on the middle of highway and false assurance that we have arranged a bus from hosur and they arranged some non ac mini local bus from highway after 3hours which took 10 hours instead of 6 hours to reach kotagiri.. Which is 30-35km far from our destination... So please we need refund for the services which we have not utilised... And we need full refund of ticket @ earliest... Please...

I have booked a redbus ticket on 5May and I have cancelled the same ticket on
6May. I am supposed to receive the refund . But still not happened. Redbus: could you please let us know the reason when I can get refund. Below are the ticket details.

Ticket no:TR[protected]
From: SURYAPET
To: Marathahalli
Price:1648.50

Upcoming Journey Details

Dear Ashutosh, you have an upcoming journey today from Hajipur (Bihar) to Purnea at Sunday, 15 May 2022 14:30 with Naya Rath Motor Service.
Boarding Point- Hajipur Bus Stand
Landmark- Hajipur Bus Stand

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We wish you a comfortable and safe journey.

Team redBus...kindly look into this matter.
The bus left me with out contacting me and I was not provided any contact no.

I booked ticket for my mother from Deoria(Uttar Pradesh) to Delhi(Kashmiri Gate). Instead of dropping her at kashmiri gate, bus dropped her at Mayur Vihar(Delhi). She have to pay 400-500 amount more to reach kashmiri gate by Auto. This is not fair, if you charged money for us to drop kashmiri gate..so why are you not do so ..tell me.

Buses were uncleaned and unhygienic. Agency manager misguided us about the drooping destination. Driver was driving very harshly and conductor was too very rude. Passengers were smoking in the bus. They drop us in the mid of the journey before the reaching destination. The agency needs to be shut down and licensed must be canceled.

Respected Sir,

I have booked a Ticket with Redbus from Ahmedabad to Dombivli which was initially confirmed with Veer travels( Ahmedabad ) for April 30.2022 at 8.30 Pm. Ticket details are as follows:
Ticket no: TR5U88343461
PNR: 155210
Seat Number(s): F
Ticket Amount: INR 735.00
Boarding point: CTM cross road Ho Veer travels( Pickup by auto)
Address: Veer Travels, Near Sahjanand Society, CTM cross road. Ahmedabad.

The above Bus was cancelled by the operator and they called me and informed that the bus is cancelled and they will initiate the refund and I shall get it within 24-48 hours. I booked this ticket on 28th April, 2022 and they called and informed on 29th April, 2022 that the refund is processed and you will get a message from Redbus. I received the refund message from Redbus and I waited for that day and no refund was processed on 30th April. I called Veer travels and he confirmed that it will be done, just to have patience . I contacted my bank as well as there was no refund showing . The bank asked to get in touch with the Redbus . Its been several times I contacted Veer Travels and they said the same thing and no refund was processed.

Refund amount : INR 735.00

I then called Redbus after long try and they informed that they initially processed refund on 29th April 2022 but due to some technical issues the refund was not processed and it was again processed on 4th May 2022 and it will take another 7 working days .

After waiting for the time frame, Yesterday I called again Veer Travels and he connected me to the seat seller from Redbus who told me another story that the refund is already processed on 29th April and it will show in my statement as credit from Ibibo as this is their company name .How on earth now Ibibo came between as I booked my ticket from Redbus, and said that the refund is successfully processed on 29th April 2022 and gave me a ref no.[protected] .

I again checked in my statement and with my bank and no such entry is shown . I called my bank again and they informed that there was a chargeback request from bank to the Redbus on 4th as I have emailed this same to my bank on 30th April 2022, and as there was no refund made from them . The Bank said that maybe they are telling lies as mistake is from their side .

I called Redbus again yesterday on 12th May 2022 and the representative Omkar told me that they have processed the refund and my bank has re credited back to their account . So he re initiated the credit again yesterday on 12th May and again asked me to wait for 7 business days . He gave me a reference number of the call REF[protected].

I called my bank to confirm and they said its not possible . Without my consent they cannot re refund the money back to redbus. If at all its a bank holiday, it will be showing as under processing .

I am really been harassed by Redbus literally and I want to make a serious complaint and want my money back . Its not question about the amount but its about the harassments which I faced.

Veer Travels Number:[protected]

Redbus seat seller Rakesh Patel: [protected]

I have all the call recording of Veer Travel and the seat seller of Redbus and confirmation from my bank on call that the refund is not processed. Above all the biggest proof is my bank statement .

I truly believe in my country's law system and the consumer forum and looking forward for help .

I will really appreciate if I can get my money back as it means a lot to me .

Thanking you
Indranil Lahiri
[protected]

My parents were supposed to travel from Nagpur to Durg on 11/5/22 at 1:15 by Hans Travels (I) private limited. My parents reached the the boarding point well within time around 12:00 pm only. Upon reaching they were told bus is delayed by 45 minutes & their ordeal started. Even after 1 hours the bus never reached, parents at old age had to wait by no choice. There were no proper facilities at the boarding point so that in case of delay customers/travellers can relax. Upon asking about the status of the bus they were told it will come in some time which happens twice. It was getting difficult for my parents mentally & physically to be awake & eating for the bus which was suppose to reach at 1:15am. Finally bus came around 5 am. They had function to attend in Durg which got spoiled due to delay by the bus operator, in addition to that they couldn’t sleep the whole night were not feeling the other day. This was all because of the fault of the bus operator. Why can’t the bus operator call & inform the customers about the delay in the bus, so that my parents would have reached the boarding point accordingly. That would have given them time to rest at night & reach the point accordingly. Action be taken against RedBus for taking on board such bus operators (Hans Travels (I) Private Limited) who are probably not capable enough to operate their buses or doesn’t have enough infrastructure of their own to handle the bus operations. Action should also be taken against the faulty bus operator for giving the torrid time to my old age parents.

I had booked a bus in redbus and while paying I chose gpay but it showed error and i used phonepay to pay it now I got the message that amount had been deducted twice.
I reached out to the consumer care but no response from the redbus team

I am not happy with service given by bus which I booked from red bus...they were late they did not put my luggage at proper they just kept it in the compartment plus the changed my seat

Hello, I have booked a bus ticket from Hyderabad to Guntur by using redbus in SVKDT travels on Saturday. But when booking the ticket I have not logged into my redbus account. I have made the payment through Paytm and the money has been cut but I didn't receive any ticket details. While booking the ticket I have provided [protected] as a mobile number. So I have spoken to customer care and they said that my money would be refunded. But to date, I did not receive a refund. Please look into this issue and process my refund as soon as possible otherwise I will have to complain regarding this issue.

Redbus book ticket without my consent and deduct money from wallet.. give my money back...

Dear executive
We travelled from indore to pune bus number MP13P4509 along with my family Nitish jain seat no19), nibha jain seat 16, navya jain seat 15 and Nivant jain seat 13. bus got breakdown in between close to 150 km away from pune roughly 05;30 am early morning on 6th of may we were having total 8 big suitcases Bus driver could not accommodate us in any other bus as per discussion and agreement with driver and customer care executive we had to hire a cab to travel to pune. kindly help to reimburse cab charges Rs 3500.Attached cab charges receipt for reference please.

Dear sir

I booked my ticket from udaipur to bhatinda but my only sigle boarding point was in another distric. Its distance approx 150 km from my distric and taking charges abnormaly from udaipur distric. I want my extra charges which was taken from me. I attaced my ticket on photo saction.

Hello red bus team
while trying to book bus it was failed but my money got debited from bank and without knowledge money appeared in wallet so please transfer my money in my bank account to the book as soon as possible.

TRANSACTION ID: D7D87A52DE82F005E2483F9F01030100

Hello Team,

My amount is debeted but tickets not booked and redbus not responding.

Dear Team

Ticket Number: TR5V14536200 | PNR No:[protected]

Yesterday i was book online 3 female seat including 2 windows but travelling time your bus incharge not given to passenger and bus also delay 45 min in boarding point

I don't like this service next time i was not book a ticket to this online site

Thank You

Our ticket no. was TR[protected].
PNR[protected]

While we entered the bus, we saw other people had occupied our seats and the bus was overcrowded. Bus attended didn’t helped us to get our seats vacated and no other seats offered to us. We were forced to deboard the bus.

Please help us to get our money refunded.

Regards

The amount has been deducted twice while booking the bus. Need a refund for the additional amount deducted

Dear Support,

I booked the trip TR5Q73240775 but the trip was cancelled due to their bus breakdown.

Kallada travels promised to refund the money in Gpay (5864.99 Rs) from Redbus but we have not received any refund yet.

Please look into this and do the needful promptly.

I am booking tickets Kovilpatti to Chennai I am booking seat 30 NRT (New roshan travels) this travels booking pls need help

I am booking female my booking seat men allow pls need help

Bus very very delay 3 hours dary