Red Bus Complaints & Reviews

I booked a bus Ticket on[protected] from chennai, while booking the app says periamet Is the nearest boarding Station for me so selected periamet for board because I Stayed in a hotel in periamet for past 2 days and boarding time is 11 05 so around 10 00 pm i packed and moved to periamet but unable to find the periamet boarding point after I contacted the person they said bus is far away and right now bus is in vilippuram that location is 100km from my boarding point so contacted red bus for changing my ticket to another date but They Refused. Due to Emergency I booked another ticket so please make an action for the refund process

RedBus Ticket - TR5X98981987 was delayed by 2 hours
I intimated and requested cancellation to redbus.in support mail
I didn't boarded since it was delayed
I even raised the matter on twitter and called them
But no response was received no refund was issued kindly resolve
I have attached screenshot of mail sent to them

Dear sir/mam I had booked 2 seats for manali to delhi on 23rd of May 2022 from red bus.in (PNR No. ZB[protected] but due to some reasons I had to postponed my journey plan and I cancelled that booking. I had gotten refunds sms on same day but my bank statement has not shown it yet. Please do needful.
Thank you
With regards

I booked cuddalore to chennai bus at 01.15 AM. I tried calling driver at 12.45 he said he is in mayavaram. Again i called at 2.30 AM he said bus is in chidambaram. I asked him to call once reach cuddalore. But no calls from him. Again i tried he said that bus left already pondicherry. Such a pathetic service and irresponsible behaviour given by driver. Driver name is Murugan - Universal bus from Barani travels. My entire plan of the day collapsed due to this bus. I need refund amount 715

Booked ticket on the wrong date and want to cancel it, which is not providing by redbus. I need my refund after cancelation of ticket. Please help me with this

I just wanted to highlight the pathetic service that I have received from redBus

Booking id: TV9K2M4XK4

The driver took 10 hrs to cover the journey that was expected to be completed in 3.5 hrs, ( Delhi to saharanpur )

initially the AC had some issues, later on we got to know that the path was not correct. The driver had the intention of making extra money for covering extra miles. It was not just me but approx 40 people o[censored]s in the bus who went through this experience.

Also, the amount that has been charged is approximately Double from the booking Amount,

which we are still complaining about. But now we are told that the amount paid is lesser than what we have really paid, The cash we paid to driver only after telephonic conversation
since we do not have proof for payment made in cash. If proof for payment made in cash is required, then dear redBus you should give facility of cash receipts or please remove this mode of payment as its a waste.

I am not sure what the work of redBus is if the company is not able to resolve this at their end and if the conversation is between us and the vendor(Arora travels)

Also redBus cancelled the return ride since the driver was not responding, redBus and the vendor are not even apologetic for it. Are you guys not reliable?

P.s. I accept that we had to stop for lunch, because the driver has made the journey longer and made it mandatory for us to stop. (The only point that they have for the delay)

Warning to potential customers please Dont book

My Question for you is
How far is saharanpur from Delhi ?
What should be the best route to be there ?
Is charging for more than 340 km for one way is viable ?

We were there for marriage Because of this all of our functions were late like literaly they started the bus on 11.30 and reached there at 9.30

Very poor quality of bus service no amenities have been provided as claimed in page, bus is very old and in bad condition, i can share picture of how side wall near my seat is Brocken, as I traveling with baby and not safe to travel in this bus. I requested bus operator to change my seat but they are unable to do that. I am rasing complaint against operator for unsafe journey and playing with life of passangers.

Hello
I was trying to cancel the ticket booked for 5th June 2022 ie. today on 10:35 PM for Jaysingpur to Pune.
I was not able to access the required pages of Redbus in between 10:00 AM to 10:35 AM.
As there was no refund is provided if we cancel the ticket after 10:35 AM i was not supposed to get the refund.

To make the at least 50% refund i was trying to cancel the ticket so that other needy person can travel in place of me. But due to continuous failures in cancellation specially during this time between 10:00 am to 10:30 AM, i was not able to cancel the ticket.

Very disappointing. I was associated with Redbus since very longer. this was not expected. When i called redbus & tried to connect the customer care executive then it has taken almost 20 mins and after 3 calls it got connected.

When i connected to the customer care executive they are keep asking the proofs against this activity which is strange but true.

I will not go for Redbus booking in futurre to avoid these issues

Thanks in advance.

BR
Datta

Am traveling to tuticorin 5th June 22 morning 8.40 . When I was book ticket the fare is 1299. But when i check the Bus on 5 th morning the same bus ticket bfarr is 999. Kindly help us .

I have booked ticket through redbus.in, operator was mahendra travels Raipur. Chhattisgarh . I have booked for AC bus for my wife but they said that there is no AC bus running at particular time. IT was very inconvinient and uncomfortable travel experience for my wife and 3 yr old kid.

I will now not prefer for any sort of online booking of bus.

My sister is onboard your bus no UP 53GT 8322 coming from kullu to delhi.Few persons are not giving her seat despite she has booked that seat online.they are misbehaving with my sister and after complaining to conductor and driver, they are not supporting them any how.

First of all, we are trying to reach out customer care of red bus, but no one is responding.
We are trying to reschedule my bus from 11th of june to 10th june. as this bus cannot be cancelled because of 0 return policy, we are now stuck.
Every time we are trying to reschedule there is a technical error, : something went wrong, and its happening again and again.

So kindly assist on this on priority.

Around 10 days before I booked a ticket for my family using redbus app and I got a confirmed ticket.
The bus operator cancelled the ticket in another 2 days and no update provided to me by both redbus and travel agent.
On the day of boarding at 11:00 p.m. I was denied boarding.
The reason given by bus operator is that the ticket I booked is of lower fare and when they got high fare amount for that ticket they cancelled my ticket and sold it for higher price.

On other side, redbus who is responsible for my booking simply said they got nothing to do. They are neither responsible for cancellation nor they are responsible for providing an alternative ticket.

In mid-night I was left alone on the road with my wife and kids without any help from redbus.
It is not acceptable to cancel someone ticket just for selling that ticket for a higher fare. It is the responsibility of redbus to give me a properly reply for this and to provide compensation for all the hard times I dealt with.

We have booked ticket in Bansidhar travels through rebus from vadodara to surat on 02.06.2022 but bus moved to surat without contacting as we are waiting at defined station(pandya bridge) and bus even not came at pandya bridge as mentioned in the pickup Station.

Kindly refund the ticket amount

Hello to all,

On 21st may 2022 i have booked a ticket from redbus.in but my uncle was suffering from health issues so we have rescheduled our travelling date and now my uncle is expired so we cant able to travel now so i have tried to cancel my booking but redbus is saying that they can't able to cancel my booking but as my ticket date is 10th june 2022 and as its 2nd june 2022 tofay but still they are saying they cant cancel my order. Please sir help me with this this is unfair.
My ticket number: TR6V91906697

I have cancelled and in help they mentioned about cancellation also, they will update the status but from evening 4:30 onwards there is no update in redbus app and any mail. please update my cancellation and refund my amount . my ticket no: TR6U53192646, PNR No: RB242188. my Complaint number 18712264. but still no update. IN help they has mentioned as Hi Suma, I am sorry to hear that your bus got cancelled. My team members will validate the...

Sir I have booked red bus ticket on 22/05/22 my journey is From Gurgaon to Varanasi my boarding point is IFFCO chowk in Gurgaon at 5PM.As I am new to Gurgaon so I choose nearby location for my boarding point. Suddenly a call from red bus operator regarding bus failure and time change. At that time they not inform clearly about my boarding point. At 6PM they text me about boarding point which is Mayur vihar extension Delhi which is very far from my room due to bad weather and heavy traffic I am late. But continuously I am in contact with bus operator he guide me how to reach from my room to new boarding point. Bus operator told me that I reached boarding point half an hour late but also assured me that they wait for me. Suddenly bus driver call me and say bus starts from its point so don't come. At that time I contact red bus customer care but there is long waiting at that time. Now after too many mail and telephone call the refused for my refund.
Kindly help me

I had bookes ticket through red bus of dated 02/05/22 from registered no. [protected]
But when i reach to boarding point the bus was not there after waiting of more than 1:30 hrs. Same time i am continuously chasing same issue with redbus customer executive but they also unable to contact the bus operator
And after waiting of approx 2:30 hrs and last discussion with redbus executive he tell me to take alternate option and red bus will raise query.
And from that am wating for solution and didn't get favorable response from redbus executive team
Hoping for best solution.

Ticket No: TR6Q14204977
Passenger(s): Manasa shetty (35, MALE)
PNR: 497677

This was the most dreadful experience ever, with a schedule time of arrival at 8:30 pm. We reach Rajaji National park at 10 and are asked to go ahead with the Journey on our own. We were advised the bus will go ahead to Dehradun at 1 am, so we waited and then at 12 midnight we were asked to take our own route. we walk 6 km to the high as there was no transport available then take multiple transports to reach Dehradun only 3 am.

I get a message on the morning from [protected] asking for feedback I share it they ask or all messages. I shared the details just to find that the link for feedback has been used for 5 star rating.

This is Fraud and a big risk to the traveller which this company did not take ownership at all.

I have booked ticket on 29th May 2022 to commute from Ahmedabad to Gandhinagar and the journey date was 30 May 2022, time: 9:25 AM from Isckon cross road. I have reached to ISKON cross road at sharp 9:15 AM and was patiently waiting for my bus. After confirmation of my ticket I received PNR and ticket number I was waiting for Bus number and Bus driver number. I even called to customer care priort to this journey to confirm my bus number and driver number but as always they said contact bus operator and when I called bus operator they did not receive. On help desk I have been told that you will receive bus details 15 minutes prior to journey. However, I have not received any text, call or email related to my journey. I have waited till 11 AM in this scorching heat of Ahmedabad to get this bus and then when I inquired they told bus already reached to some other point. What a shameful incident for GSRTC and REDBUS. IF you are taking booking and we are following your instruction why we are unable to get our journey on time. My two sisters were travelling and they had to wait today and end up with nothing. I hereby request to look into this matter and compensate for my sisters suffering. If this issue will not resolved on time I will complain to consumer forum and post in all social media to aware people about redbus services. When I am paying I am entitle to get all the services and if you fail you need to pay.
I am working in government institute as an assistant professor.