Red Bus Complaints & Reviews

We were 2 people and were supposed to board the bus from Shimla to Delhi. We had our front seats prebooked. The conductor took passengers( or i should specify foreigners) midway, and threw us out of the bus. we were stranded in the night on the highway and the conductor took our luggage as well which was in the duct of the bus.

I had to spend INR 10, 000 more to reach home safely.
It was a nightmare for me as a girl to be left stranded on the road. I will never recommend red bus services to anyone especialy girls travelling alone.

I demand full refund of my tickets as well as the extra amount I had to spend to reach my home safely.
I hope this issue gets resolved asap otherwise i will be forced to take some serious actions against the company as i have video proofs of everything that had happened.

Booked a bus ticket via Redbus. Operator is Orange travels.
Travel Date : 24-Jun-22
As per the instructions, I need to reach Shanti Nagar to get the cab. But due to some medical emergency I have to extend some of my time in Bellandur, Bangalore. Tried reaching Cab person on the given no. That no. Is not in use.

So far I didn't recieve the bus no., Driver no., Tracking Services. Tried reaching Orange Services & Redbus. No one picked my call. At last I got a phone call from a new no. This is belongs to the cab person & I have informed that I will be boarding @ Bellandur. He said ok. I have reached Bellandur by 9:30 PM (ACTUAL BOARDING TIME IS 9:40 PM). Took my medicine & sat in the boarding point. Waited till 11:00 PM. No response. One of the bus Orange bus came, they said Bus is gone. Totally shocked, no one called, no sms, nothing. Tried reaching Redbus, they are saying that they can't refund. Today (28-Jun-22) Redbus is saying that I have completed my journey on the booked ticket on the same bus. I lost my money, spent 600 to reach Majestic. Then I came to Tuticorin by 3 buses Bangalore to Salem to Madurai to Tuticorin by 25th Afternoon 1:00 PM

Need my refund+Cab expenses along with compensation for my loss, depression & frustration

TIN TR6P15052149
PNR 803168
Travel date 29.5.22
Ticket cancelled on 25th May 22
Refund not received despite several reminders

Hi sir iam s ramarao.i booked a ticket for my friend padala.appalanaidu on last month 30th from Vijayawada to Hyderabad. The Bus has cancelled the trip, i got message from bus, ie you ticket was cancelled the will refund.still now I didn't get my refund.The redbus executive not give sufficient information . please do legal action..i submit all proofs here.TSRTC regrets to inform that the service No 1106 has been CANCELLED for which you have booked TKT NO:67909672 Journey Date:30-May-2022 22:00 seat/s (25) Refund will be initiated by the portal. In case of any issue, please contact the portal through which the ticket was booked . T&C apply.-TSRTC

I canceled my ticket by informing driver and email to redbus, No tracking systemof the bus working and driver responding to my call on repeatedattempts the bus was delayed by 2hrs. I requested the driver and massaged to redbus I cant wait on the road for 2 hrs so please cancelmy ticket. After 2 hrs. the driver called me and reaching my joining point in 10 minutes. I informed him I canceled my trip. Redbus was informed by email. Their reply to contact help desk. Help desk will never work and redbus wont reply .
This is the way redbus will help.

KCS REDDY
[protected]@gmail.com

My journey from Trichy to Chennai booked in Redbus on 22/6/2022. I opted for Primo, a new promised service from Redbus. The bus name is Intrcity, too much hyped. Mid journey the AC stopped working, no one came to inform us about the situation, till we asked. They kept on saying help is on the way till destination. There was no ventilation also. So we had a fuming trip for over 300km. When asked redbus for clarification and refund on the trip, they are saying they will give 200 rupees for all our suffering. Why do I pay 1680 for 2 people for an AC bus?

I booked a ticket from Thanjavur to Kumbakonam via red bus where I booked a window seat of no.14, but automatically the seat has been shifted no.5 which is non window, then what is the use of booking via online & selecting the seat on our choice? When enquire about this to the one of the bus authorities, the answer which he gave was to get into the bus in a very rude manner... And the time of 10.30, I was left with no other option rather...

Hi

I canceled my two tickets, and still not received my refund. Red bus customer care is not responding, there is no agent call service and mail id, only chat option available. They are not responding to my query. Worst custumer service i ever experienced.

Ticket no
TR[protected]
TR[protected]

My ticket number is TR7K48751321, and I purchased 3 tickets from redbus from Hajipur to Anand Vihar Terminal. Normally, these tickets cost between 1700 and 2000 rupees for each seat, however this time, I had to pay 4, 000 rupees per seat.

However, the problem is that the bus driver told us to come to Muzaffarpur instead of Hajipur and it is around 60 kilometers away.

and then after an eight-hour journey, there was a bus breakdown that caused a 32-hour delay, and the bus driver said he would drop us off in Agra.

I paid twice as much and received third-class service that was useless. I didn't pay for your third-class services also My grandfather and other older passengers on this journey encountered numerous difficulties.

I request reimbursement for this incident. I didn't pay ₹12, 500 for this ridiculous trip.

Bus Operator name - New Travel India

My Registered Email - [protected]@gmail.com

Ticket No. - TR7K48751321

On 18 July 2022 i booked ticket form redbus, after sit confirmation i got message from red bus with driver no, i called multiple time on that no but no one received that call, after some time i contact red bus support team and they tell me sorry for inconvenience we will check with operator and they provided another no to me and when i contacted to bus operator that time driver told me he cross the pickup location, without called me i raise this issue with red bus that time support team told me they will take action on that and they will provide refund my ticked amount, i raise case no[protected], today i got call from redbus team and tell me you was not on pickup location and continuously convening me that there is no issue with operator you not available on pickup point for that reason we will not provide any refund

Reference - Vehicle No. KA 30 A 3058
Place:- Karwar, Karnataka
Respected Sir,
From Tehsildar Office to Kodibag they normally charge Rs.20 but Auto driver told me to give Rs.80 forcefully on the way and also picked up many passengers . It wasn't even a special one. Kindly take some strict action against him as he may cheat many people.

A payment error had occurred while Google pay transaction, which was cancelled and no tickets have been booked. The amount have been debited without getting my bookings. I again tried with phonepay to make it successful. My money have been transferred to rebus acc without availing me any tickets

I booked a bus on 18 and 19th of june 2022 respectively and both the days I’ve faced the delay of 2 hours.
Also the bus captain do not provide the location. They delayed the bus by saying it will take 10 mins to reach at the destination and by continuing the 10 mins thing they took 2 hours.
It was a mental torture of 2 hours that too in the night.
I want the compensation. Also the way I can reach the higher authorities.

I have booked ticket in redbus from Raipur to Hyderabad. The travels name is Kanker Roadways on dated[protected]. The bus was broken down after 2 hrs journey. And then we have waited till 11:00 PM one ordinary bus came and reached some other place from their some other bus sleeper but small bus not seating capacity of the same so I have adjusted like 2 persons in one seat and suppose to reach at 9:00AM and reached at afternoon 3:00PM and raised a complaint on redbus he initiated 200 rs for a ticket amount of rs 2800 rs ticket.

I had booked a ticket dated 16th June 2022 from Darbhanga to Hazaribagh in Pappu Travels and it showed that it was an AC bus but while traveling I came to know that it was a Non-AC bus. The amount paid by me was Rs. 855 (inclusive of GST and Service Charge).

I would like to draw your kind attention regarding this misunderstanding and request you to refund my money. I look forward to receiving the refund.

Transaction ID[protected] Payment 420rs is done but ticket not confirmed please refund my payment then i confirm my ticket from other sources.

I have faced difficulties both physically and mentally due to the irresponsible and unethical conduct of Orange bus and travels ( Chennai[protected], bus departure time 5:30pm and by 4:30pm of same day just before one hour they cancelled the bus. No response from the redbus.

I have booked a ticket in redbus and done a payment through Google pay money got deducted but payment got failed hence ticket is not booked . How/when my money will be refund to my account

To,
Red Bus,
Respected Authority,

I am Resident of C-24, Chenpur society, Chenpur Gam, B/H, IOC Depo, D-Cabin, Sabarmati, Ahmedabad - 382470, I had reserved Ticket with Reference to Ticket No.TR 7D14490668 With fare of INR Rs.1258/- from Ajmer to Ahmedabad Seat No. S9 at 05:13 PM in evening on 15 June 2022 from Ajmer. Instead of on time service I was not pick up from the location from where bus was suppose to pick up. Instead of 11:55 PM Bus did not came till 1 AM in mid night, I was literally punished by not providing service . Customer service number is not proper number so I was not able to contact to represent my difficulty even. Due to Non performance of service and mental harassment I am facing loss of Rs.10, 000/- INR on 17.06.2022. I had totally harnessed journey from Ajmer to Abu road by way of journey from privet vehicle with seating on floor of the bus. from Abu road to Mehsana and from Mehsana to Ahmedabad I had face same difficulty as sitting on the floor of the bus . I feel helpless and force to face difficulty by way of trust on the online ticket arrangement from the Red Bus. I will never ever Book my any type of bus journey from Red bus. I am instructing authority of Red Bus to pay my damages Aa soon as possible other wise I will approach Court of justice and will raise consumer complaint against the Red Bus for sure.

Ahmedabad
Balvant Prajapati
[protected]
[protected]

I booked bus by REDBUS
Date -10/06/2022 (Gokul tour and travel)
PNR-TR[protected]
SEAT-3, 4, 6
ONE OR SEAT
PNR-TR[protected]
SEAT-11
I was arriving my boarding point I called bus operator before 1 hour bus boarding time he said bus is cancelled due to engine damage, I asked him my refund?

He said you will get 100% refund in 24hrs
(I record his call) ([protected]) operator...