Red Bus Complaints & Reviews

I am not happy with service given by bus which I booked from red bus...they were late they did not put my luggage at proper they just kept it in the compartment plus the changed my seat

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Red Bus Customer Care

from Bengaluru, Karnataka

May 17, 2022

Verified Support

Hi,

Greetings from redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Hello, I have booked a bus ticket from Hyderabad to Guntur by using redbus in SVKDT travels on Saturday. But when booking the ticket I have not logged into my redbus account. I have made the payment through Paytm and the money has been cut but I didn't receive any ticket details. While booking the ticket I have provided [protected] as a mobile number. So I have spoken to customer care and they said that my money would be refunded. But to date, I did not receive a refund. Please look into this issue and process my refund as soon as possible otherwise I will have to complain regarding this issue.

+1 photos

Jun 17, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 17, 2022

Red Bus Customer Care's response Dear Nikhil,

Greetings from redBus Team!

Thank you for reaching out to us. I am Thokchom and I am here to assist you.

Since you faced technical issues at the time of booking, the ticket was not confirmed. However, the amount was deducted from your account.

Our team is constantly working and taking measures to control such issues. We are happy to share the refund has been initiated from our end back to the source account.

As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.

Below are the refund details:Refunded Amount: Rs. 853.65/- Initiated on: 07/05/2022 Source: Original mode of paymentIf you do not receive this amount within the expected time, please reach out to the bank customer care team using the number mentioned on the back of your card. In case this payment was made using a credit card, please check the previous statement/unbilled transactions before reaching out to the bank

Stay safe, stay healthy!
Your redBuddy

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Redbus book ticket without my consent and deduct money from wallet.. give my money back...

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Red Bus Customer Care

from Bengaluru, Karnataka

May 11, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ mobile number with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Dear executive
We travelled from indore to pune bus number MP13P4509 along with my family Nitish jain seat no19), nibha jain seat 16, navya jain seat 15 and Nivant jain seat 13. bus got breakdown in between close to 150 km away from pune roughly 05;30 am early morning on 6th of may we were having total 8 big suitcases Bus driver could not accommodate us in any other bus as per discussion and agreement with driver and customer care executive we had to hire a cab to travel to pune. kindly help to reimburse cab charges Rs 3500.Attached cab charges receipt for reference please.

+1 photos

Jul 1, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 11, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Verified Support

May 30, 2022

Red Bus Customer Care's response Dear Nibha,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TR5B14600499.

We understand that your experience during the journey fell short of expectations due to the bus operator issue. This is definitely not the experience we want for our customers. Your feedback has been shared with Chartered Bus so the quality of service can be improved.

We made two attempts to speak to you on 98XXXXXX04 to share the update regarding your query.

Stay safe, stay healthy!
Your redBuddy

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Dear sir

I booked my ticket from udaipur to bhatinda but my only sigle boarding point was in another distric. Its distance approx 150 km from my distric and taking charges abnormaly from udaipur distric. I want my extra charges which was taken from me. I attaced my ticket on photo saction.

+1 photos

Jun 12, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 11, 2022

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Hello red bus team
while trying to book bus it was failed but my money got debited from bank and without knowledge money appeared in wallet so please transfer my money in my bank account to the book as soon as possible.

TRANSACTION ID: D7D87A52DE82F005E2483F9F01030100

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

May 11, 2022

Verified Support

Dear Mittal,

Greetings from redBus Team!

Thank you for reaching out to us. I am Thokchom and I am here to assist you.

Since you faced technical issues at the time of booking, the ticket was not confirmed. However, the amount was deducted from your account.

Our team is constantly working and taking measures to control such issues. We are happy to share the refund has been initiated from our end back to the source account.

As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.

Below are the refund details:Refunded Amount: Rs. 357/- Initiated on: 08/05/2022 Source: Original mode of paymentIf you do not receive this amount within the expected time, please reach out to the bank customer care team using the number mentioned on the back of your card. In case this payment was made using a credit card, please check the previous statement/unbilled transactions before reaching out to the bank

Team redBus!

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Hello Team,

My amount is debeted but tickets not booked and redbus not responding.

+1 photos

Jun 14, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 11, 2022

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/mobile number with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Kalamboli

Dear Team

Ticket Number: TR5V14536200 | PNR No:[protected]

Yesterday i was book online 3 female seat including 2 windows but travelling time your bus incharge not given to passenger and bus also delay 45 min in boarding point

I don't like this service next time i was not book a ticket to this online site

Thank You

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

May 11, 2022

Verified Support

Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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Address: Gautam Buddh Nagar, Uttar Pradesh

Our ticket no. was TR[protected].
PNR[protected]

While we entered the bus, we saw other people had occupied our seats and the bus was overcrowded. Bus attended didn’t helped us to get our seats vacated and no other seats offered to us. We were forced to deboard the bus.

Please help us to get our money refunded.

Regards

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

May 11, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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The amount has been deducted twice while booking the bus. Need a refund for the additional amount deducted

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Red Bus Customer Care

from Bengaluru, Karnataka

May 6, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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M

Mohammed Muiz

May 6, 2022

My Ticket number is : TR[protected]

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Dear Support,

I booked the trip TR5Q73240775 but the trip was cancelled due to their bus breakdown.

Kallada travels promised to refund the money in Gpay (5864.99 Rs) from Redbus but we have not received any refund yet.

Please look into this and do the needful promptly.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

May 6, 2022

Verified Support

Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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v87's [Complaint's author] reply, May 10, 2022

Hello,
You requested a screenshot in the mail. When I replied to the mail with screenshot, I got the response that you no longer receive any mails regarding complaints!

How to send them to you? Waiting to hear from you.

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Address: Kovilpatti

I am booking tickets Kovilpatti to Chennai I am booking seat 30 NRT (New roshan travels) this travels booking pls need help

I am booking female my booking seat men allow pls need help

Bus very very delay 3 hours dary

+1 photos

Jun 7, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

May 05, 2022

Updated by Hip Hop Selva My seat number change I am female booking not my booking seat

Verified Support

May 06, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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Address: Red bus banglore

I booked seat in Prasanna Purple travels for my journey from nasik to pune on 4th may. Vehicle no - MH12-RN-8192. After journey of 2 hours bus operator informed me about new booking from bhosari and my dropping point was Swargate as per my discussion before booking with red bus & Prasanna representative. I had a tremendous problem for my onward journey from bhosari to swargate with sitting in cabin with driver. Very bad service and I want my money back along with problem explaination.

Jun 7, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

May 04, 2022

Updated by Kunal Jain2389 More photos

Verified Support

May 06, 2022

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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K

Kunal Jain2389

from Pune, Maharashtra

May 6, 2022

My registered email Id
[protected]@gmail.com

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I have reached the boarding point 15 min prior and waited there for more than a hour no bus showed up there and I have tried to call the pick person no. Given to me but h It also did not rrspond and after trying several times it was switched off. I also tried to call the helpline number given to me but they also did not respond. That's why I want Refund

Jun 8, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 06, 2022

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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As on May 4th 2022 I have booked bus of Patel tours and travels from Rajkot to Jamnagar. This bus is delayed 1 and half hour. Bus time was 9 am from Rajkot. I want my money refund. Registered number is [protected]. Passenger name is Binal Adesara.

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Red Bus Customer Care

from Bengaluru, Karnataka

May 6, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked a redBus Ticket - TR5X17535215 for my trip from Tirunelveli to Chennai on Monday, May 2, 2022 for an amount of Rs.681.45/-
This bus and my ticket is covered under Flexi Ticket i.e.Date change allowed till 02 May 2022 01:00 PM (8 hours before departure) free of charge.
So I rescheduled the date to on Tuesday, May 3, 2022 by the same bus, date and time i.e redBus Ticket - TR5X19534294 for an amount of Rs.943.95/-
Since...

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Dear Sir,

I have been using Redbus app for bus ticket and observed from quite along time that prices of each seat varies and increases everytime. Bus will be same distance will be same how the rates are different.why the concerned department is not taking action on such type of services. since there is no proper apsrtc service for our convenient timings we are bound to use this private bus. Kindly take proper action and fix a price for every service.

Jun 9, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 06, 2022

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: 3 24 AYYAVARIPALLI VG, VOLETIVARIPALEM M, AYYAVARIPALLI

I have to book...kandukur to bheeramguda(hyd) by sri tulasi bus tour travles... driver and cunductor not intimated shipting the bus ..So i have regester the complaint

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B

Balanjaneyulu Gudimitla

May 2, 2022

Ap04ub 2411

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B

Balanjaneyulu Gudimitla

May 2, 2022

Worrest and inconvenience

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Red Bus Customer Care

from Bengaluru, Karnataka

May 6, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Reply

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Address: chennai

Hi, I traveled from Ernakulam to Coimbatore on 8th April 2021 in Alhind tours travels Pvt ltd.-Volvo Multi-Axis sleeper A/c ( 2+1).

The bill is not showing in the app. I hereby attach the ticket number for your reference. Kindly send the invoice which I needed for official claim purposes.

Ticker number: TR[protected].
Registered mail id: [protected]@gmail.com.
Passenger name : subash
Seat no: 7LS

Please do the needful.

+1 photos

Jun 7, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 06, 2022

Red Bus Customer Care's response Dear Subash,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TR[protected].

We would like to inform you that we have triggered the GST invoice on 2nd May 2022 to your registered email ID.

Stay safe, stay healthy!
Your redBuddy

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I am been travelling from Amravati Mumbai, bus driver is non cooperative at all..he is not responding to any passenger.finally when my bp.shoot down and fell on floor that time he took bus at nearest hotel till then it was too late worst service.destination is Borivali Natianal park. Drop day 01may 22 and time 8am.

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Red Bus Customer Care

from Bengaluru, Karnataka

May 6, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Red Bus Complaints & Reviews

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Red Bus reviews & complaints page 33

I m complaining about poor bus service which I booked from red bus app

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Regarding Refund

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Want my money back

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Bus MP13P4509 Failure reimbursement of cab charges from chandnapur to pune PNR -13513315 and PNR-13647930

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Charge for bus

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Refund my money in my bank account

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Redbus My amount is debated but redbus ticket not booked pleas

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Confirm window seat not given to passenger

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Forced to deboard the bus

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Refund for double deduction

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Kallada Travels Refund not received

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Seat number change

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Two bookings for single seat & harassment

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Refund related query

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I want refund

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Hidden Charges applied on flexi ticket

Prices on Morning Star and others in Redbus

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Wrong destination point

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Regarding invoice

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Driver not responding despite of having my medical issues

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