Red Bus Complaints & Reviews

Hi Redbus

Pl go through trail mail as I have booked ticket from Wardha to Pune on 26-5 and bus condition is not ok ..no Stepney available, tyre are failed to travel and break system also not in proper condition...

Already my journey has been disturbed and delayed by 5 hr..I got report regarding this bus as it is already in worst condition and reached Nagpur from Pune by 5-6 hrs late from last two days...

I want my refund and blacklist this bus

Otherwise I will go to the consumer forum for my query..

Bus No.. MH01CR8035
PNR[protected]

RB Travels Nagpur

Contact [protected]

This is Dr. Kishore Kumar from Chennai. I travelled from Coimbatore to Chennai on 26/05/2022, 9:30 pm in A1 Travels bus number TN66AH6825. I had a shocking and very offensive experience with the conductor. Although I was on time to the boarding point, he refused to share the location and used abusive language stating me to cancel the ticket. After I boarded, on further argument, he attempted to physically abuse me. I would like to escalate this to a police complaint discussing with my lawyer. Kindly respond from your side.

I lost my money from phonepe while booking tickets in redbus
amount of Rs.926

I was trying to book a ticket from red bus site from chennai to Trivandrum but while doing payment i taken the option of Google pay and scanned the QR code and paid and money debited but ticket was not booked . So I need a refund to my account

Had pathetic experience travelling with Zing bus partner from Red Bus Pune. We had booked return ticket from Pune to Ahmedabad on 24th May 2022 with PNR no ZB[protected]. Faced multiple issues firstly there was no means to contact the conductor on mobile no [protected] as same was continuosly switched off. My senior citizen parents and my sister were travelling and they were getting delayed due to heavy traffic but somehow we rushed and reached the pick up point and boarded the bus. My parents are diabetic and post requesting the driver multiple times to stop the bus for urination he didn't stop the bus and for dinner too he stopped the bus at midnight 1 pm till then they were starving and couldn't take medicine. Our entire bag which had bedsheets and food items were kept at the back as we boarded the bus in hurry. We requested the conductor to please give the bag as it was extreme cold in the bus but he denied.My parents had to struggle entire night due to extreme cold and my father is suffering with high fever. Who will take responsibility? My parents and my sister had suffered a lot due to the driver and conductor rude attitude. This type of service was not expected from Red Bus and strict action has to be taken for harassing senior citizen customers else I will file legal complaint for harassment of senior citizen.

Subject Tkt booked for our engineer Mr Ravikiran Chaugule . Due to technical reason bus did not complete journey from THANE to DEWAS on 19.05.2022.

Hence refund should have been given immediately, Till date we have not received the same.

Booking was done thru [protected]@hotmail.com
my contact no [protected]

I have booked bus from Red bus app from Pallapatti to Chennai on[protected], but the bus has been cancelled ny the operator Swasti travels. I have initiated the refund of Rs. 1470/- said by Red bus app. But till now the amount has not been refunded. Also whenever I enquired the customer care they said it will be resolved in two days, two hours like that. But it has not happened. Merely one month has been over, but my amount has not been received . Kindly look into the issue and refund the amount.
My ticket details - TR5P56191878

I had booked ticket on redBus site on 14th May 2022 from Jammu to Amritsar for travel on same day with New Shivam Travles at 11:30 AM . Bus ticket PNR number 675TDJNZ.
Red bus did not share the bus number and shared only the operator number and no bus tracking was available.

I communicated with operator about my boarding location well in advance.
around 11:30 i started communicating with operator for the bus location, he had no updates on the bus and only the words like will let you know soon.

Later almost 45 minutes he said bus is not available you will have to make your own arrangements for the travels and will repay the booking amount.

I had tried communicating with Support on RedBus app for the entire situation but no help and there was also the same line "will get back to you."

Now its been more than 9 days there is no update on the refund from operator as well as redBus.

Please refund my money ASAP and stop looting people.

Thanks

I have booked my 4 seats from Delhi to Mussoorie for a travel dated 22/05/2022. First of all at the last moment your service provider "India Tours and Travel" changed our booked seat. Bus conditions are pathetic. AC is not working at all, totally ineffective. If bus is mentioned as an AC vehicle then what is the usage of fans inside bus Costumer dealing is very poor. Behaviour of Attendant on bus is very poor. Atleast redbus have to conduct a survey for the service provider for their services and buses quality prior to add such useless service providers in their fleet.

I have already registered my problem but until date our refund is not initiated in my account kindly give me my refund i have reseeved ur ceat on fast track tour and travels 19 may from Hyderabad to jabalpur plz give me my refund

I booked ticket from Haldwani to Delhi 20th May 2022 @ 10pm (thru Royal Safari) by name of Vinit Pathri (Mob [protected])
I was waiting at pickup point since 09:30pm (Hotel OK as mentioned in itinerary)

I called up your Customer Care Executive named (Sidhu) who told me to wait their...i was their till 11:15pm around this time git connected with bus operator, he literally used Abusive Language and denied.to give the service)

I need Refund,

I need strict action against Bus operators as I checked review of same travel agency on gogle which are worst and Red Bus is approving them as on time and live tracking available (but ur executive told me on phone about No Live Tracking available, check in ur record since 10:30pm even no bus number was updated on Your portal as well.

Today I have travelled from Bangalore to salem by bharathi bus. I never had these kind of drivers in my life. His behaviour was very very worst. And he dropped me 10km before my dropping point where no one is there, no auto, no buses . I struggled lot today . Please don't have these kind of bus service in red bus. It will impact redbus rating.

I booked a bus from Mumbai to Mangalore on May 14, 2022. The travel date was May 15, 2002. I selected the boarding point as Ghatkoper (E) at 12:20 PM. I reached the location at the right time, and I contacted the person, and he told me that the bus was cancelled and they could only provide tickets for the next day's trip. I immediately messaged the RedBus complaint portal and they assured me they would check with the operator and issue a refund. And they also registered a complaint with complaint number 18514845. The Redbus team is now saying that the bus was not cancelled.

Travel : Mumbai to Mangalore
Date : 15/05/2022
Time : 12:20 PM to 08:20 AM
Duration : 20 hours
Bus Operator : Mercy travels
Bus type : NON A/C Sleeper (2+1)
Seat No : U16, U17
Ticket Number : TR6C81217244
Fare : 4860/-

Bus got cancelled and not arrived so we have facing issue we have reserve our ceat from Hyderabad to jabalpur .bus name fast track tour and travels i have booked ticket for 19 may so kindly refund my total account and initiate my respective bank account .

Ticket No: TR6H57270629
Passenger: shree Krishna sharma (27, MALE)
PNR: BRLIS[protected]
Travels: Rajasthan State Road Tran
Departure: 05:40 AM May 20, 2022
Seat Numbers: 17, 13
Total fare paid: Rs.644.2
Boarding point: OLD BUS STAND MATHURA
Landmark: old bus stand mathura
Address: old bus stand mathura
Boarding point contact: [protected]
Rajasthan State Road Tran

I Booked bus ticket from red bus .(5/5/22) time (5:10am, ) jhunjhunu to jaipur.bus not reached at pickup point.driver not attend my call. After long time refund not received in my bank account. I realised call back request from red bus but after 3 days no call back received.please solve my queries.

I Have booked two ticket in which 3 person travelling thru and from Mumbai to Aurangabad and Aurangabad to Mumbai on 21-May-22 and 22-May 22. I have cancelled the both ticket and got refund for one ticket in source account and one refund went in Redbus wallet.
Unable to understand this process.

Even customer care only works in IVR format and no option to connect to Customer care team to discuss this issue in details.
Sent them query via help section and on social media DM but this also now 2 days over but no concrete response.

I need refund in source account.

I have booked tickets for Trichy to Chennai with Finch bus and an amount of Rs 906 was deducted from my account which was paid using Gpay QR code However, the ticket was not issued. RedBus provided a transaction reference number[protected] and mentioned that the money would be returned within an hour but to no avail!
We tried reaching out via email and phone call but received no response till date. The transaction date is 13th of May.
My UPI ref no for deduction of amount of Rs906 is[protected]

Reference: Details o[censored]nsuccessful booking:

Date of booking:[protected]
Date of scheduled journey:[protected]
Train: Black diamond express (Howrah to Durgapur)
Mobile No. [protected]
Email id: soma.[protected]@gmail.com
Amount: Rs. 765/-

With lots of frustration, we would like to inform you that an attempt to book a train ticket (details given above) was made through your portal. The payment was deducted but due to issues at your end the ticket could not be booked. It was assured from your end that the money would get refunded within seven working days which expired on 3rd May, 2022. Unfortunately, till date we did not get back the money which has raised a serious doubt on the goodwill of the company.

I have decided never to book my ticket through your portal in future and would share my horrible experience with my friends through social media unless you take up the matter seriously and do the needful at your end immediately to refund the money back.

Regards,
Soma Roy (wife of Mainak Roy)

My bus got cancelled by the bus operator one hour prior to the departure time. However, I still haven't gotten the refund and nobody from red bus is attending to my complaint.
Kindly see to it and help me get the refund ASAP.
I am attaching the ticket screendhot and cancellation message for your reference.