Red Bus Complaints & Reviews

Around 10 days before I booked a ticket for my family using redbus app and I got a confirmed ticket.
The bus operator cancelled the ticket in another 2 days and no update provided to me by both redbus and travel agent.
On the day of boarding at 11:00 p.m. I was denied boarding.
The reason given by bus operator is that the ticket I booked is of lower fare and when they got high fare amount for that ticket they cancelled my ticket and sold it for higher price.

On other side, redbus who is responsible for my booking simply said they got nothing to do. They are neither responsible for cancellation nor they are responsible for providing an alternative ticket.

In mid-night I was left alone on the road with my wife and kids without any help from redbus.
It is not acceptable to cancel someone ticket just for selling that ticket for a higher fare. It is the responsibility of redbus to give me a properly reply for this and to provide compensation for all the hard times I dealt with.

We have booked ticket in Bansidhar travels through rebus from vadodara to surat on 02.06.2022 but bus moved to surat without contacting as we are waiting at defined station(pandya bridge) and bus even not came at pandya bridge as mentioned in the pickup Station.

Kindly refund the ticket amount

Hello to all,

On 21st may 2022 i have booked a ticket from redbus.in but my uncle was suffering from health issues so we have rescheduled our travelling date and now my uncle is expired so we cant able to travel now so i have tried to cancel my booking but redbus is saying that they can't able to cancel my booking but as my ticket date is 10th june 2022 and as its 2nd june 2022 tofay but still they are saying they cant cancel my order. Please sir help me with this this is unfair.
My ticket number: TR6V91906697

I have cancelled and in help they mentioned about cancellation also, they will update the status but from evening 4:30 onwards there is no update in redbus app and any mail. please update my cancellation and refund my amount . my ticket no: TR6U53192646, PNR No: RB242188. my Complaint number 18712264. but still no update. IN help they has mentioned as Hi Suma, I am sorry to hear that your bus got cancelled. My team members will validate the...

Sir I have booked red bus ticket on 22/05/22 my journey is From Gurgaon to Varanasi my boarding point is IFFCO chowk in Gurgaon at 5PM.As I am new to Gurgaon so I choose nearby location for my boarding point. Suddenly a call from red bus operator regarding bus failure and time change. At that time they not inform clearly about my boarding point. At 6PM they text me about boarding point which is Mayur vihar extension Delhi which is very far from my room due to bad weather and heavy traffic I am late. But continuously I am in contact with bus operator he guide me how to reach from my room to new boarding point. Bus operator told me that I reached boarding point half an hour late but also assured me that they wait for me. Suddenly bus driver call me and say bus starts from its point so don't come. At that time I contact red bus customer care but there is long waiting at that time. Now after too many mail and telephone call the refused for my refund.
Kindly help me

I had bookes ticket through red bus of dated 02/05/22 from registered no. [protected]
But when i reach to boarding point the bus was not there after waiting of more than 1:30 hrs. Same time i am continuously chasing same issue with redbus customer executive but they also unable to contact the bus operator
And after waiting of approx 2:30 hrs and last discussion with redbus executive he tell me to take alternate option and red bus will raise query.
And from that am wating for solution and didn't get favorable response from redbus executive team
Hoping for best solution.

Ticket No: TR6Q14204977
Passenger(s): Manasa shetty (35, MALE)
PNR: 497677

This was the most dreadful experience ever, with a schedule time of arrival at 8:30 pm. We reach Rajaji National park at 10 and are asked to go ahead with the Journey on our own. We were advised the bus will go ahead to Dehradun at 1 am, so we waited and then at 12 midnight we were asked to take our own route. we walk 6 km to the high as there was no transport available then take multiple transports to reach Dehradun only 3 am.

I get a message on the morning from [protected] asking for feedback I share it they ask or all messages. I shared the details just to find that the link for feedback has been used for 5 star rating.

This is Fraud and a big risk to the traveller which this company did not take ownership at all.

I have booked ticket on 29th May 2022 to commute from Ahmedabad to Gandhinagar and the journey date was 30 May 2022, time: 9:25 AM from Isckon cross road. I have reached to ISKON cross road at sharp 9:15 AM and was patiently waiting for my bus. After confirmation of my ticket I received PNR and ticket number I was waiting for Bus number and Bus driver number. I even called to customer care priort to this journey to confirm my bus number and driver number but as always they said contact bus operator and when I called bus operator they did not receive. On help desk I have been told that you will receive bus details 15 minutes prior to journey. However, I have not received any text, call or email related to my journey. I have waited till 11 AM in this scorching heat of Ahmedabad to get this bus and then when I inquired they told bus already reached to some other point. What a shameful incident for GSRTC and REDBUS. IF you are taking booking and we are following your instruction why we are unable to get our journey on time. My two sisters were travelling and they had to wait today and end up with nothing. I hereby request to look into this matter and compensate for my sisters suffering. If this issue will not resolved on time I will complain to consumer forum and post in all social media to aware people about redbus services. When I am paying I am entitle to get all the services and if you fail you need to pay.
I am working in government institute as an assistant professor.

Hi Red bus team,

Kindly help to get complete reimbursement of amount that we had to pay Rs 3500 to hire a cab to travel back from Chandnapuri to Pune, as we could not be accommodated by bus driver and customer care team in any other bus and we had to hire a cab after discussion with bus driver and customer care team to travel back to Pune on 6th of May because of bus breakdown.

Despite multiple follow ups over customer care number only 1200 Rs is reimbursed I paid 3500 for cab charges, this is totally unauthentic and unjustifiable, Pls let me know way to escalate to high authorities /consumer court .

Its already more than 24 days now, every time when we call to customer care number they say wait for 48 hrs, and its keep on dragiing on and on. Totally upset .

Pls treat this very urgent request and do needful in the matter.

Regards,
Nitish jain

This is inform you that we booked our tickets from gurugram (gurgaon) to Amritsar.
They charged total 2052 rupees for simple 2 seater ticket. That is expensive to us cz this fare is similar to sleeper seat .so i want pls refund are left money.and charge only reasonable and true fair ..

I booked a trip on redbus through Google pay and used a coupon code GPSAVE on 17 May. I won a cashback scratch card of 123/- and shows it will be credited to your account within 7 days but its been 12 days and not yet credited. It is still processing. And regarding the issue I tried contacting customer care and unable to connect to the executive...

I have booked Reshma bus R-5 in Redbus journey date 28/05/22 bangalore to Padil. in red bus seat map seat no 10L, 11L. is in middle i booked that seat..when we commenced journey cleaner told 10L & 11L. is send row of last..is it redbus seat map right or wrong..how it is possible.

I Debojit Sadhukhan booked 4 tickets with above mentioned ticked number but there was no bus provided there was no traveller in the above metion name and contact details provided was not correct, such huge dissapointing and harrassing situation, while contacting redbus contact to there was no response please do the need ful so that we could get the refund

I booked the RS travel service from delhi to faizabad from red bus services, bus was about deprt at 9:05 pm from the boarding point akshardham as per my booking details.
But operator told that bus will depart from mayur vihar extension (near ceown plaza, pillar no.132) without any written information.
However bus reached at pillar 132 at 9:15 pm and they told it will start around 10:30 without any reason/breakdown, after requesting they start bus at 11:20 pm (2:15 hours delay from departure time)
Due to this we are reaching our destination late, i complained 2 to 3 times to redbus customer care but no proper action has been taken by them/bus operator.
Inspite of being delayed they were picking the passenger at every stop in lucknow and this bus is so called non stop bus.
Again i discussed with redbus customer, they assured us that bus driver will not delay anywhere now and apoloizes with me.
But again bus stopped at their stopping point for rest and the stoppage was about 20 min and the same was said by bus operator but now more than 45 min has been passed and there is no readiness of bus starting.
They were late at boarding point because they were filling vacant seat offline in less rates.
What the redbus is doing for their customers ???
Online customers are paying higher rates for primo bus and expect timely departures and destination time but inspite of many complaints bus operator is running and stopping bus as per his comfortability and without care of passengers time, money, value.
Even if ask to driver why delay, they are not talking in proper manner .
We are booking redbus for getting insulted while asking question which is not as per rule ?
Are we paying this much money because of this ??
Is only saying sorry to customer is the policy of redbus ?
Because if red bus is really taken care then bus operatorwould not be doing this in all journey.
This is the worst service i have faced with redbus and more importantly we are not able to ask the operator and not able to request because of their rude behaviour.
Thanks a lot redbus for giving this worst service

An alcoholic allowed to aboard in RedBus. He had no reservation
.He is smelling very bad. Spitted on my bag, did argument and Bus guys did nothing. Do action on Ashoka travel bus no. MH09CV0729

Hi Redbus

Pl go through trail mail as I have booked ticket from Wardha to Pune on 26-5 and bus condition is not ok ..no Stepney available, tyre are failed to travel and break system also not in proper condition...

Already my journey has been disturbed and delayed by 5 hr..I got report regarding this bus as it is already in worst condition and reached Nagpur from Pune by 5-6 hrs late from last two days...

I want my refund and blacklist this bus

Otherwise I will go to the consumer forum for my query..

Bus No.. MH01CR8035
PNR[protected]

RB Travels Nagpur

Contact [protected]

This is Dr. Kishore Kumar from Chennai. I travelled from Coimbatore to Chennai on 26/05/2022, 9:30 pm in A1 Travels bus number TN66AH6825. I had a shocking and very offensive experience with the conductor. Although I was on time to the boarding point, he refused to share the location and used abusive language stating me to cancel the ticket. After I boarded, on further argument, he attempted to physically abuse me. I would like to escalate this to a police complaint discussing with my lawyer. Kindly respond from your side.

I lost my money from phonepe while booking tickets in redbus
amount of Rs.926

I was trying to book a ticket from red bus site from chennai to Trivandrum but while doing payment i taken the option of Google pay and scanned the QR code and paid and money debited but ticket was not booked . So I need a refund to my account

Had pathetic experience travelling with Zing bus partner from Red Bus Pune. We had booked return ticket from Pune to Ahmedabad on 24th May 2022 with PNR no ZB[protected]. Faced multiple issues firstly there was no means to contact the conductor on mobile no [protected] as same was continuosly switched off. My senior citizen parents and my sister were travelling and they were getting delayed due to heavy traffic but somehow we rushed and reached the pick up point and boarded the bus. My parents are diabetic and post requesting the driver multiple times to stop the bus for urination he didn't stop the bus and for dinner too he stopped the bus at midnight 1 pm till then they were starving and couldn't take medicine. Our entire bag which had bedsheets and food items were kept at the back as we boarded the bus in hurry. We requested the conductor to please give the bag as it was extreme cold in the bus but he denied.My parents had to struggle entire night due to extreme cold and my father is suffering with high fever. Who will take responsibility? My parents and my sister had suffered a lot due to the driver and conductor rude attitude. This type of service was not expected from Red Bus and strict action has to be taken for harassing senior citizen customers else I will file legal complaint for harassment of senior citizen.