Red Bus Complaints & Reviews

I booked a ticket from rajamundry to Hyderabad in red bus on August 6th at 11:20 bording time. But bus got delayed for 3 hours and no one intimated us regarding this. We waited for 1 and half hour in the rain but bus not arrived and driver or anyone haven't given any information regarding bus delay. So we went back home without taking bus. Here are the bus details:
Vansh Travels
PNR:138361
Vehicle Number:AP04TW8686
Service:VNT - 14
Our details:
Name: Sunitha
Seat num: 16
Boarding point: lala cheruvu, rajahmundry.
So, due to bus delay and no one intimated us, we haven't took bus for that reason I kindly request you to refund my amount back.

Made double payment for the same transaction, details below:
1. First payment:
As requested, Rs. 2, 135.90 has been debited from your Account No. XX0148 on 05-AUG-22 through Kotak Mahindra Payment Gateway vide Ref No. [protected] against merchant OSTPSLOTHS
2. Second payment:
As requested, Rs. 2, 135.90 has been debited from your Account No. XX0148 on 05-AUG-22 through Kotak Mahindra Payment Gateway vide Ref No. [protected] against merchant OSTPSLOTHS
Booked 2 Bus tickets in Greenline travels from Bangalore to Nellore on 06-08-22 at 10 pm .
First payment made, Bank debited my SB account whereas Red bus said payment not received. Hence second time I paid the amount. Request to refund the amount

I booked a ticket for my friend on 26 july 2022 from Delhi to Haridwar, ticket number TR8Q66636477. Bus was cancelled and I asked for refund now they have messaged me on what'sapp that refund is initiated but till today dated 05.08.22 I haven't received Refund. Even I am trying to Contact Red bus customer service but I am not getting any response.

Ticket fare was 748 INR

I am unable to reschedule or cancel my ticket from the group reservation my brother has made. Want my money or at least want to reschedule it.

My senior citizen mother had a booked a bus ticket from red bus site and when she reached pickup location no bus arrived and she was helpless at night hours and later we had to book another bus ticket for her from jorhat to Guwahati. So embarassed that both the contact numbers provided were switched off, contact number were[protected], [protected], pls take action against the harrasment faced by senior citizen as they neither informed about the bus cancellation and nor money is refunded back to the account. Still no one is picking up the call.

Dear Team,

I made a booking on 30th August 22 from Chennai to Coimbatore.

I made a payment of Rs 749.99/- thru PhonePe.

The payment has been debited from my end and credited into your account but the system failed and the ticket was not issued.

I tried calling customer care and they insisted that the payment is not rec'd in your end and asked me to check with my Bank.
br...

I booked 2 bus tickets from Delhi to Patiala of a P.R.T.C. bus for 8:16 a.m., 26th May, 2022 for an amount of Rs. 1464 via Redbus.in . A day before the departure, I received a call from redbus that the bus got canceled and I would need to travel by any other means, also my refund of Rs 1464 will be credited in 7 working days.
I didn't receive any refund. After 15 days of waiting I contacted Redbus.in helpline no. asking for the refund. I was told to wait 2-3 working days. The next time I called after waiting for 4 days, I was told to wait till 29th June, 2022, yet didn't received any refund or response by redbus. Since then I have contacted the helpline no. Many times, always I am told that refund will be credited within 24hrs, but it is never the case. I want redbus to refund my money for the same.

I booked a Bus, on RedBus From Jorhat to Guwahati for the date 7th July, 2022. Bus Operator was John Travels, Volvo Multi Axle, A/C semi sleeper. The Fare was 700. My Seat no was 17, and rescheduled it to 29. The Ticket No was TR[protected]. The time for Pickup was 11.15 AM

On 7th July, when I contacted the Bus operator they said they will be late for Puncture issue. Then they arrived at near 1.45. And after some Time, On Dergaon (23 KM away from Pickup), the bus got damaged and they tried to fix it upto 5 PM. And after that they Asked us to do own arrangement.

When I complained to Redbud about the matter, they said they will refund it within 5-7 Bank Business days. But no Process was initiated at their end till 15. On 15th They asked me to share the bank details, and On 16th Again asked to share Name and Branch, and said I will get refund within 5-7 Bank working days. On the app also they messaged the refund is initiated on 18th July, 2022, and will get refund within 5-7 bank working days. I once again called between the period and they said it will take maxium time upto 26th July. On 27th July, one agent picked up the call and Said they already refunded the money and asked me to check with bank. And said, she is sharing the Reference id via text message. But the message didn't showed up, and I called Redbus once more. And then another customer Executive picked up the call and said no refund is done till now. He said to wait for another 7 days. Their 7 days loop is not ending and it's inappropriate and fraud.

I booked 2 tickets from Dehradun to Delhi for 23/07/2022, 10:15 PM. The bus was stopped by RTO in dehradun itself and passengers were asked to take another bus midnight and the redbus has not yet refunded my money back. The refund amount is Rs.1850 and not yet received. The redbus customer support doesn't even work on their application and there's no option of contacting to redbus executive.

I booked a on 26th July for my friend sh k k mathur for a trip from Noida sector 37 to vrindavan for 29 th July ticket no TR8Q33701949 was generated. I found date of journey 27th immediately i opted for change of date option for same bus service ie Taj express bus service again for 29th July and ticket TR8Q76812872 was generated to my surprise again date of journey was 27th July.Immediately i contacted customer care i was told that change...

Hello,

I booked a bus ticket from Bangalore to Pondicherry via Red Bus and the facilities they mentioned in the app was not given by them, basic charger connector was not working and they changed my seat and the seat i booked was totally different and they provided me some other seat, Ac is like 10% was working, dropping point was totally different as they mentioned in app is different .

I want Red Bus to immediately refund the full money whatever i have paid for the ticket.

Kindly contact me: [protected]

Hi S V Narayan Swami,

Unfortunately, the bus operator Finch travels has cancelled your ticket from Madurai to Chennai on[protected] as the bus got cancelled.

TIN TR[protected] Date of Journey [protected]
Source Madurai Destination Chennai
Travels Finch travels Bus Type AC Sleeper (2+1)
Boarding Time 13:30 Number of Seats 2
Seat Numbers No L1, L2
Below is the breakup of your refund:

BUS TICKET
Amount paid ₹ 1997.90
Refundable amount ₹ 1997.90
Refund breakup
Amount Paid (excl discount & offers) ₹ 1997.90
Total Refund Amount ₹ 1997.90

I had booked a ticket for a journey on 19th July, 2022(Tuesday) from Bhubaneswar ( Bermunda Bus Stand) to Koraput (Bus Stand Koraput). Bus agent or conductor canceled the trip without informing me, so I notified your customer service and canceled the trip on the same day and requested a refund as soon as possible. Nevertheless, my refund of Rs.918.75 has not yet been received.

Ticket details as below

Ticket Number: 87E3R8HT
PNR No: 87E3R8HT
Bus Name: Annapurna Travels
Redbus Complaint Ticket No:[protected]

Please find the attached ticket for your reference.

Thanking You
Amitap Nayak
[protected]

My Ticket no TR8M11219738
Got canceled by Bus operator and no cancelation message received not any intimation from Redbus.
I need my refund against Ticket.

Regards
Sanjeev
[protected]

The service of this travel was very bad they were not only unpunctual but also cheater, as I have book my seat through redbus and they gave me someother seat which made my trip very discomfortable please take some action and give me some solution because by paying such amount and get such a bad services

The meaning of resolved is redefined by Redbus.
The don't address the problem and helpline won't work.
Full refund will be sent in 5 to 7 days.
You wait and nothing will happen.
This is delaying tactics. You again ask them you will get a reply. Your problem resolved.
I don't understand how they will operate this way.

I booked 2 bus tickets from Red Bus for the journey from Jodhpur to Ajmer and there was option of cancellation policy too.
Now when i wanted to cancel my tickets they are not allowing me to
I have mailed them, contacted on customer service and even took help from the app but got no positive response

I booked this Reshma travels because o[censored]rgency but now bus coming after 1 hour 30 minutes late, now i Will be reaching bangalore so late. I had early morning work with actress now it's become so late.

Bus timings
Belgaum 10 boarding
Bangalore 6.15 reaching time

But now bus coming at 11.45pm
Bangalore reaching 8 clock

So i need refund from travels.

Hi, i should cancel my ticket on 20/7/2022 from unisza to alor setar. May i know why my application refundable is closed and declined? Can may open again this application? I hope i can refund my money.

I used red bus to book ticket from pune to kolhapur,
While adding boarding points there were several option out of which i picked hinjewadi which was nearest
In ticket it says boarding point hinjewadi
But the bus actually never comes from hinjewadi.. and the boarding point was very very far .
I could not board and i lost all money
Despite multiple complaints no one from red bus refunded money.