Red Bus Complaints & Reviews

Address: bangalorwe

Operator has cancelled the bus and informed through text message a week before even after reporting the details to red bus these guys keep on telling we are checking from our end and not at all ready to refund the amount i paid.

a big harassment company you cannot connect to call center executive to explain your problem.

details of boking below

Ticket No : 68428097 Uid Number : 9591
Service Code/Name : BNGCHANDAPUR-BHELBEERAMGUDA/1083 Service Category: Garuda Plus (Volvo/Benz AC Multi Axle Semi Sleeper 2+2)
From : YALAHANKA To : HYDERABAD
Pickup Point : YALAHANKA Pickup Point Adress : BESIDE MAHINDRA SHOWROOM & COFFEE DAY

regards,
Sumant
[protected]

Sep 11, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2022

Red Bus Customer Care's response Dear Sumantha,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TR8Q74808105.

As we discussed during our phone conversation, your request for ticket cancellation is complete and below are the details:

Date of Journey:12/8/2022 10:00 pm
Source: Bangalore
Destination: Hyderabad
Bus Operator: TSRTC

As per the operator’s cancellation policy, the cancellation charge has been deducted from the total amount paid at the time of booking. The refund of the remaining amount has been initiated to the original source of payment used by you at the time of booking.

Below are the refund details:

Date of Journey: 12/8/2022 10:00 pm
Refunded Amount: Rs. 2396.1/-
Cancellation charges as per policy: Rs. 60.9/-
Initiated on: 08/08/2022
Source: Original mode of payment

As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus

If you do not receive this amount within the expected time, please reach out to the bank customer care team using the number mentioned on the back of your card. In case this payment was made using a credit card, please check the previous statement/unbilled transactions before reaching out to the bank.

You have the option to view the bus operator’s cancellation policy on the E-Ticket sent to you at the time of booking.

For all your future endeavors, we have simplified the process to cancel the ticket and check for refund status through the redBus website or mobile app.

Stay safe, stay healthy!
Your redBuddy

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Address: B wing 402, Siddeshwar park, kalwa, thane, mumbai

Website: www.redbus.com

Ticket Number: TR8E21121101 | PNR No:[protected]

I could not travelled for this BOoking as i was 5 minutes late to reach the bording point as there was HEAVY RAIN IN MUMBAI YESTERDAY.

I have Proactivley called BUS operator and informed about the same BUT they have told me that we will not wait for you and you talk to REDBUS guy from where you done the booking.

I have told them i will follow you via CAB and catch the BUS still they have not lsiten to me.

i need my money REFUND as i have not travelled

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Aug 11, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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Bharatsinghrao

from Mumbai, Maharashtra

Aug 11, 2022

Hi Team redBus,

In todays digitial work, i would expect quick response from your end.

i need my money REFUND as i have not travelled.

Expecting quicker repsone. I am loyal customer of redbus since long and hope to see the how you guys centered around customer experience.

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I booked a ticket from rajamundry to Hyderabad in red bus on August 6th at 11:20 bording time. But bus got delayed for 3 hours and no one intimated us regarding this. We waited for 1 and half hour in the rain but bus not arrived and driver or anyone haven't given any information regarding bus delay. So we went back home without taking bus. Here are the bus details:
Vansh Travels
PNR:138361
Vehicle Number:AP04TW8686
Service:VNT - 14
Our details:
Name: Sunitha
Seat num: 16
Boarding point: lala cheruvu, rajahmundry.
So, due to bus delay and no one intimated us, we haven't took bus for that reason I kindly request you to refund my amount back.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Aug 11, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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Address: 21 pragathi apt, aryanagar, 4th cross, 34th main , jp nagar 1st phase, bangalore 560078

Made double payment for the same transaction, details below:
1. First payment:
As requested, Rs. 2, 135.90 has been debited from your Account No. XX0148 on 05-AUG-22 through Kotak Mahindra Payment Gateway vide Ref No. [protected] against merchant OSTPSLOTHS
2. Second payment:
As requested, Rs. 2, 135.90 has been debited from your Account No. XX0148 on 05-AUG-22 through Kotak Mahindra Payment Gateway vide Ref No. [protected] against merchant OSTPSLOTHS
Booked 2 Bus tickets in Greenline travels from Bangalore to Nellore on 06-08-22 at 10 pm .
First payment made, Bank debited my SB account whereas Red bus said payment not received. Hence second time I paid the amount. Request to refund the amount

Red Bus customer support has been notified about the posted complaint.

Aug 06, 2022

Updated by subbarao y no response so far

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Red Bus Customer Care

from Bengaluru, Karnataka

Aug 11, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Banglore

Website: m.redbus.in

I booked a ticket for my friend on 26 july 2022 from Delhi to Haridwar, ticket number TR8Q66636477. Bus was cancelled and I asked for refund now they have messaged me on what'sapp that refund is initiated but till today dated 05.08.22 I haven't received Refund. Even I am trying to Contact Red bus customer service but I am not getting any response.

Ticket fare was 748 INR

Sep 15, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2022

Red Bus Customer Care's response Dear Harshit,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TR8Q66636477.

As we discussed during our phone conversation, we are happy to inform you that the amount has been refunded to the original source of payment used by you.

Below the refund details:
Refunded Amount: Rs.748.95/-
Processed on: 26/7/2022
Source: Original mode of payment
Screenshot attached for your reference
UPI ID: [protected]@apl
We request you to kindly check the bank statement from the date of transaction to till date to know the exact status of the refund. In case a refund is not received then please contact the bank customer care team.

Stay safe, stay healthy!
Your redBuddy

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I am unable to reschedule or cancel my ticket from the group reservation my brother has made. Want my money or at least want to reschedule it.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Aug 5, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: MAA transport was written on the ticket

Website: [email protected]

My senior citizen mother had a booked a bus ticket from red bus site and when she reached pickup location no bus arrived and she was helpless at night hours and later we had to book another bus ticket for her from jorhat to Guwahati. So embarassed that both the contact numbers provided were switched off, contact number were[protected], [protected], pls take action against the harrasment faced by senior citizen as they neither informed about the bus cancellation and nor money is refunded back to the account. Still no one is picking up the call.

Sep 18, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2022

Red Bus Customer Care's response Dear Borgohain,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TR8V99697359.

We understand how troublesome an experience it has been due to the bus cancelled. Please be rest assured, the feedback has been registered and sensitized with MAA Transport to prioritize our customers for a hassle free journey.

Happy to share that the bus operator has agreed to provide a refund entirely. The refund has been initiated from our end back to the source account.

As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus

Below are the refund details:
Refunded Amount: Rs.525/-
Initiated on: 3rd August 2022
Source: Bank
If you do not receive this amount within the expected time, please reach out to the Bank customer care team.

We made two attempts to speak to you on 81XXXXXX81 to share the update regarding your query. There is no revert to the email also when we asked for an alternate number.

Stay safe, stay healthy!
Your redBuddy

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Website: m.redbus.in

Dear Team,

I made a booking on 30th August 22 from Chennai to Coimbatore.

I made a payment of Rs 749.99/- thru PhonePe.

The payment has been debited from my end and credited into your account but the system failed and the ticket was not issued.

I tried calling customer care and they insisted that the payment is not rec'd in your end and asked me to check with my Bank.
br...

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I booked 2 bus tickets from Delhi to Patiala of a P.R.T.C. bus for 8:16 a.m., 26th May, 2022 for an amount of Rs. 1464 via Redbus.in . A day before the departure, I received a call from redbus that the bus got canceled and I would need to travel by any other means, also my refund of Rs 1464 will be credited in 7 working days.
I didn't receive any refund. After 15 days of waiting I contacted Redbus.in helpline no. asking for the refund. I was told to wait 2-3 working days. The next time I called after waiting for 4 days, I was told to wait till 29th June, 2022, yet didn't received any refund or response by redbus. Since then I have contacted the helpline no. Many times, always I am told that refund will be credited within 24hrs, but it is never the case. I want redbus to refund my money for the same.

Sep 5, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: BANGALORE ibibo Group Pvt. Ltd Indiqube Leela Galleria, 5th Floor, #No 23, Old Airport Road, HAL 2nd Stage, Kodihalli Village, Varthur Hobli, Ward No:

Website: Redbus.in

I booked a Bus, on RedBus From Jorhat to Guwahati for the date 7th July, 2022. Bus Operator was John Travels, Volvo Multi Axle, A/C semi sleeper. The Fare was 700. My Seat no was 17, and rescheduled it to 29. The Ticket No was TR[protected]. The time for Pickup was 11.15 AM

On 7th July, when I contacted the Bus operator they said they will be late for Puncture issue. Then they arrived at near 1.45. And after some Time, On Dergaon (23 KM away from Pickup), the bus got damaged and they tried to fix it upto 5 PM. And after that they Asked us to do own arrangement.

When I complained to Redbud about the matter, they said they will refund it within 5-7 Bank Business days. But no Process was initiated at their end till 15. On 15th They asked me to share the bank details, and On 16th Again asked to share Name and Branch, and said I will get refund within 5-7 Bank working days. On the app also they messaged the refund is initiated on 18th July, 2022, and will get refund within 5-7 bank working days. I once again called between the period and they said it will take maxium time upto 26th July. On 27th July, one agent picked up the call and Said they already refunded the money and asked me to check with bank. And said, she is sharing the Reference id via text message. But the message didn't showed up, and I called Redbus once more. And then another customer Executive picked up the call and said no refund is done till now. He said to wait for another 7 days. Their 7 days loop is not ending and it's inappropriate and fraud.

Sep 8, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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Website: www.redBus.in

I booked 2 tickets from Dehradun to Delhi for 23/07/2022, 10:15 PM. The bus was stopped by RTO in dehradun itself and passengers were asked to take another bus midnight and the redbus has not yet refunded my money back. The refund amount is Rs.1850 and not yet received. The redbus customer support doesn't even work on their application and there's no option of contacting to redbus executive.

Aug 30, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked a on 26th July for my friend sh k k mathur for a trip from Noida sector 37 to vrindavan for 29 th July ticket no TR8Q33701949 was generated. I found date of journey 27th immediately i opted for change of date option for same bus service ie Taj express bus service again for 29th July and ticket TR8Q76812872 was generated to my surprise again date of journey was 27th July.Immediately i contacted customer care i was told that change...

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Hello,

I booked a bus ticket from Bangalore to Pondicherry via Red Bus and the facilities they mentioned in the app was not given by them, basic charger connector was not working and they changed my seat and the seat i booked was totally different and they provided me some other seat, Ac is like 10% was working, dropping point was totally different as they mentioned in app is different .

I want Red Bus to immediately refund the full money whatever i have paid for the ticket.

Kindly contact me: [protected]

Aug 30, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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Hi S V Narayan Swami,

Unfortunately, the bus operator Finch travels has cancelled your ticket from Madurai to Chennai on[protected] as the bus got cancelled.

TIN TR[protected] Date of Journey [protected]
Source Madurai Destination Chennai
Travels Finch travels Bus Type AC Sleeper (2+1)
Boarding Time 13:30 Number of Seats 2
Seat Numbers No L1, L2
Below is the breakup of your refund:

BUS TICKET
Amount paid ₹ 1997.90
Refundable amount ₹ 1997.90
Refund breakup
Amount Paid (excl discount & offers) ₹ 1997.90
Total Refund Amount ₹ 1997.90

Red Bus customer support has been notified about the posted complaint.

Jul 26, 2022

Updated by Gaytri N received this email on 20th june but still now i have not received the refund

Verified Support

Jul 28, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Jul 28, 2022

Updated by Gaytri N Please do the needful as its been over a month

Aug 03, 2022

Updated by Gaytri N Its been a week but still i have not received response

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Website: www.redbus.in

I had booked a ticket for a journey on 19th July, 2022(Tuesday) from Bhubaneswar ( Bermunda Bus Stand) to Koraput (Bus Stand Koraput). Bus agent or conductor canceled the trip without informing me, so I notified your customer service and canceled the trip on the same day and requested a refund as soon as possible. Nevertheless, my refund of Rs.918.75 has not yet been received.

Ticket details as below

Ticket Number: 87E3R8HT
PNR No: 87E3R8HT
Bus Name: Annapurna Travels
Redbus Complaint Ticket No:[protected]

Please find the attached ticket for your reference.

Thanking You
Amitap Nayak
[protected]

Jul 26, 2022

Complaint marked as Resolved

I had booked a ticket for a journey on 19th July, 2022(Tuesday) from Bhubaneswar ( Bermunda Bus Stand) to Koraput (Bus Stand Koraput). Bus agent or conductor canceled the trip without informing me, so I notified your customer service and canceled the trip on the same day and requested a refund as soon as possible. Nevertheless, my refund of Rs.918.75 has not yet been received. Ticket details as below Ticket Number: 87E3R8HT PNR No: 87E3R8HT Bus Name: Annapurna Travels Redbus Complaint Ticket No:-19160964 Please find the attached ticket for your reference. Thanking You Amitap Nayak

Red Bus customer support has been notified about the posted complaint.

Jul 26, 2022

Updated by Amitap051 My complaint not resolved yet. After 08days still my refund of Rs.918.75 has not yet been received.

Verified Support

Jul 28, 2022

Red Bus Customer Care's response Dear Parimita,

Greetings from redBus Team!.

Thank you for reaching out regarding your ticket number 87E3R8HT.

As we discussed during our phone conversation, we are happy to inform you that the amount has been refunded to the original source of payment used by you.

As per the standard banking procedure, the amount will be refunded within 3 to 5 bank working days in the name of IBIBO Group Pvt/redBus.

Below are the refund details:
Refunded Amount: Rs. 918.75/-
Initiated on: 26/7/2022
Source: Original mode of payment
If you do not receive this amount within the expected time, please reach out to the bank customer care team using the number mentioned on the back of your card. In case this payment was made using a credit card, please check the previous statement/unbilled transactions before reaching out to the bank.

Stay safe, stay healthy!
Your redBuddy

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My Ticket no TR8M11219738
Got canceled by Bus operator and no cancelation message received not any intimation from Redbus.
I need my refund against Ticket.

Regards
Sanjeev
[protected]

Aug 29, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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The service of this travel was very bad they were not only unpunctual but also cheater, as I have book my seat through redbus and they gave me someother seat which made my trip very discomfortable please take some action and give me some solution because by paying such amount and get such a bad services

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 28, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: VISAKHAPATNAM

The meaning of resolved is redefined by Redbus.
The don't address the problem and helpline won't work.
Full refund will be sent in 5 to 7 days.
You wait and nothing will happen.
This is delaying tactics. You again ask them you will get a reply. Your problem resolved.
I don't understand how they will operate this way.

Aug 30, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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G

Geeksyguide

Jul 25, 2022

Hi reddycks, most of the refunds are credited back to the source of passengers' account within 5 to 7 bank working days also they informed Saturday, Sunday, and bank holidays are not counted in bank working days. Please check excluding these days your bank working days are completed. If completed contact redbus support and ask for ARN(Acquirer Reference Number) and share that number with your bank, if there is some issue from your bank end they will check and tell you. If everything is fine from your bank end then ask redBus to check from their end. Also, you can read my article on how you can check how to ask for an ARN number with redBus customer support. redbus refund not received

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Geeksyguide's reply, Jul 25, 2022

Hi reddycks, most of the refunds are credited back to the source of passengers' account within 5 to 7 bank working days also they informed Saturday, Sunday, and bank holidays are not counted in bank working days. Please check excluding these days your bank working days are completed. If completed contact redBus support and ask for ARN(Acquirer Reference Number) and share that number with your bank, if there is some issue from your bank end they will check and tell you. If everything is fine from your bank end then ask redBus to check from their end. Also, you can read my article on how you can check how to ask for an ARN number with redBus customer support. redBus refund not received
https://geeksyguide.com/redbus-refund-not-received/

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Address: 5th floor, #no 23, old airport road, HAL 2nd stage, kodihalli village, varthur hobli, ward no 74, bengaluru, karnataka 560008

I booked 2 bus tickets from Red Bus for the journey from Jodhpur to Ajmer and there was option of cancellation policy too.
Now when i wanted to cancel my tickets they are not allowing me to
I have mailed them, contacted on customer service and even took help from the app but got no positive response

Aug 30, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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Address: Belgaum

I booked this Reshma travels because o[censored]rgency but now bus coming after 1 hour 30 minutes late, now i Will be reaching bangalore so late. I had early morning work with actress now it's become so late.

Bus timings
Belgaum 10 boarding
Bangalore 6.15 reaching time

But now bus coming at 11.45pm
Bangalore reaching 8 clock

So i need refund from travels.

Aug 29, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Red Bus Complaints & Reviews

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Red Bus reviews & complaints page 27

Operator cancelled service

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Refund my money for bus journey

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Refund issue

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Double payment

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Not received the Refund amount

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Rescheduling of my ticket

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Bus ticket cancellation regarding

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Ticket not booked but amount deducted from my account

Bus got cancelled but Redbus not giving refunds

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Did not provided the Refund as Promised

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I'm complaining about refund

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Booking with wrong date

Cheating customers and gave me fake booking

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Refund issue

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Redbus Refund not received after 8 days ,Ticket Number: 87E3R8HT

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Bus got canceled by Operator

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Zingbus services is very bad

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Refund bus fare.

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Cancellation refund

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Bus late

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