Redbus — Haven't received the deducted amount

Address:	Gurgaon, Haryana, 122016
Website:	www.redbus.in

I was trying to book my bus ticket by redbus on 17th april 2016 from bhuntar to delhi that tckt amount was 933/- rs. But due to some issue my booking was not confirmed however amount has been debited for the same.

But my problem is that still i have not received that refund amount in my bank account and in received mail you mention that i will return that amount within 5-7 days( for your reference i am forwarding your mail with this mail).

Why they are not refunding my amount.

Iam pasting the mail which i got from redbus after cancellation

Dear gulshan rani,

Your refund request for following transaction is being processed
And the money should reflect in your account within 5-7 business days.

Transaction id: 72335027
Refund amount 993.00
Merchant: www.redbus.in


Please quote your reference id:[protected] for any future communication.

Thanks and regards,
Payu on behalf of www.redbus.in