[Resolved]  Redbus — Refund or transfer of tickts due to tachnical error

Address:Pune, Maharashtra, 390005
Website:www.redbus.in

This is very harrasing issue facing woth redbus, i have booked the tickts from junagadh to baroda through red bus while booking the tickts i have selected the date of 28th of aug due to their technical problm tickts are booked for 22nd of aug and i am following up with customer care since last 2 days and not geeting any revert i have loged a comlain also my comlain no is#rb[protected],
my concern that if they are not refunding the money back atleast they can accomodate me on any other bus for 28th of aug as ihave alredy paid the tickts amt they are promising best services to the customer and and givng the services like this
kindly help me to get my money back or booking of my tickts as per my requirements
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May 12, 2017
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Aug 23, 2016
gdisha's response
Ticket no: TJ9J36657946
PNR no: E9ATFB7
Verified Support
Aug 29, 2016
Red Bus Customer Care's response
Hi Swetha,

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We have escalated the issue to our technical team, we'll check and update you at the earliest.

Regards,
redBus Team.
Aug 30, 2016
Updated by sweta badani
I GOT THE REVERT THAT I WILL NOT GET THE REFUND MISTAKE AND ERROR HAS HAPPEN FROM UR SIDE ...WHY SHOULD CUSTOMER HAS TO SUFFER WITH THE MONEY..ONE THING IS SURE IWANT MY MONEY BACK THIS TYPE OF SERVICE IS NOT ACCEPTABLE FORM REDBUS.REVERT ASAP
Complaint comments 

Comments

Money deducted ticket not booked
Nainital - Delhi Sunday, August 21, 2016
I was on vacations to Nanital I booked the bus to delhi from nanital.
My bus got cancelled and I missed my flight to delhi to pune.
Who will pay my loss.
No one is there to help.
Very worst booking company.. Not having customer support at all..

Too bad..

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