Red Bus Complaints & Reviews

Hi, this is Utkalika.the incident happened around 7.15pm dated on5th July 2022. The bus no is DL1PC 3366. The bus was moving from. Sector -62 to Dhaula kuan.i was at Mamura bus stand.he opened gate before stand and I knocked many times to open it.he didn't even bother to open.

This facility is for public, who is he to not follow govt rules?the bus was half empty..seriously is it the manner bus driver carries these days. They should follow proper rules.i know this might not affect anyone..as it's govt sector noone gonna listen my thing bt this is the problem public is facing.afyer working 8hours, we want to reach home asap bt due to these kind of drivers we still wait a long time .

Purchased 2 tickets online. Got confirmation via email and text messages. But unable to download the tickets. Bus don’t allow to board without tickets.

PNR IC[protected]
No washroom as advertised on the site.
Bus did not stop at the boarding point, had to take a taxi and reach the location where the bus was stopped.
Please refund the money as we are a group of elderly people and paid for in bus washroom, now we are asked to get down from the bus which is ideally not possible for us.

Hi,

I have booked AC sleeper bus (refer attached screenshot) today from Nagpur to Indore but cancelled by bus operator, No any mail/call by red bus.I got to know when I reached bus stop and called red bus toll free no.Worst service!No any other morning bus!I am unable to complete my pre-planned task, big loss for me.

I would want to reschedule my ticket. But red bus is not allowing me to reschedule or cancel. I can not afford to loose money of 5.5k

Had canceled a bus ticket booking done for Bhatkal to Bangalore dated 17th June 2022 which costed me Rs.1785, as there was a change of plans I canceled the booking on 15th June 2022, and the refund amount was Rs.1506.50, after certain fees deduction.

The online app shows the refund was processed on 15th June 2022, but the refund is not yet done, have been following up with customer care on this past one week, and still there is no positive response, redbus agents just say we have escalated to concerned team from past one week, every day they are just telling wait for 24Hrs from 23rd of June 2022.

Dear Sir,
On 15th June 2022, two payments were made from my account because it was showing that the payment failed. Request to reimburse the excess amount paid.

The details of the transactions are as below:
15-Jun-22 TO TRANSFER-INB Redbus-- [protected]IGANTSJOG0 TRANSFER TO 45 2, 520.00
15-Jun-22 TO TRANSFER-INB Redbus-- [protected]IGANTSJWW8 TRANSFER TO 45 2, 520.00

The passenger name are
1. Y Aparna
2. Y Chaitanya
3. Y Vidya

Infact, we did not travel at all in the bus becasuse of the change in the plan.

KIndly do the needful,

Nagendra
[protected]

Dear Sir / Madam,

I am writing to you to raise an issue about: Bus Services

The issue that I have experienced was: Yesterday I booked 2 tickets from Pachore to Biyavra. Bus pickup timing 10:10 pm at Pachore bypass. I reached their place in 10 minutes but the bus passed the pachore bypass before his fix timing. I have made a lot of calls to the bus operator but he did not pick up my call. When I tried my another no. to the bus operator then he replied, "bus has already reached Biaora city".
Please look into this matter.

It occurred on: 26/06/2022

Yesterday I booked 2 tickets from Pachore to Biyavra. Bus pickup timing 10:10 pm at Pachore bypass. I reached their place in 10 minutes but the bus passed the pachore bypass before his fix timing. I have made a lot of calls to the bus operator but he did not pick up my call. When I tried my another no. to the bus operator then he replied, "bus has already reached Biaora city". Due to this I miss my train which is from Biaora to Gwalior at 11:38 pm.
Please look into this matter.
please fulfill my losses.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Regards
Arun Shukla
[protected]

We booked an ticket from Chennai to Nagapattinam we booked 2 sleeper class seats and unfortunately the bus we booked got cancelled at the last minute and the travels company has arranged some other bus and we were rescheduled from our booked time with 2 different class seats i booked sleeper coach tickets and i ended up seating class tickets its very unfair and disappointing this is not the seating arrangementone i have paid for this tickets are damn cheal i needed sleeper coach thats why i have paid 1, 200 i expect an full refund for these tickets very disappointed and the bus travel started very late its almost 12.30 am the starting time we booked an ticket at 10.30 pm around 2 hrs we have been waiting for the trip to get started totally time and money waste for us

Trip ID: TR7T91496781
Actually, this ticket is rescheduled to 5th July, Actually, I have to go to my home town on 12-July-2022. Kindly reschedule the travel date. otherwise, I will lose 2.5K kindly fix it.

We were 2 people and were supposed to board the bus from Shimla to Delhi. We had our front seats prebooked. The conductor took passengers( or i should specify foreigners) midway, and threw us out of the bus. we were stranded in the night on the highway and the conductor took our luggage as well which was in the duct of the bus.

I had to spend INR 10, 000 more to reach home safely.
It was a nightmare for me as a girl to be left stranded on the road. I will never recommend red bus services to anyone especialy girls travelling alone.

I demand full refund of my tickets as well as the extra amount I had to spend to reach my home safely.
I hope this issue gets resolved asap otherwise i will be forced to take some serious actions against the company as i have video proofs of everything that had happened.

Booked a bus ticket via Redbus. Operator is Orange travels.
Travel Date : 24-Jun-22
As per the instructions, I need to reach Shanti Nagar to get the cab. But due to some medical emergency I have to extend some of my time in Bellandur, Bangalore. Tried reaching Cab person on the given no. That no. Is not in use.

So far I didn't recieve the bus no., Driver no., Tracking Services. Tried reaching Orange Services & Redbus. No one picked my call. At last I got a phone call from a new no. This is belongs to the cab person & I have informed that I will be boarding @ Bellandur. He said ok. I have reached Bellandur by 9:30 PM (ACTUAL BOARDING TIME IS 9:40 PM). Took my medicine & sat in the boarding point. Waited till 11:00 PM. No response. One of the bus Orange bus came, they said Bus is gone. Totally shocked, no one called, no sms, nothing. Tried reaching Redbus, they are saying that they can't refund. Today (28-Jun-22) Redbus is saying that I have completed my journey on the booked ticket on the same bus. I lost my money, spent 600 to reach Majestic. Then I came to Tuticorin by 3 buses Bangalore to Salem to Madurai to Tuticorin by 25th Afternoon 1:00 PM

Need my refund+Cab expenses along with compensation for my loss, depression & frustration

TIN TR6P15052149
PNR 803168
Travel date 29.5.22
Ticket cancelled on 25th May 22
Refund not received despite several reminders

Hi sir iam s ramarao.i booked a ticket for my friend padala.appalanaidu on last month 30th from Vijayawada to Hyderabad. The Bus has cancelled the trip, i got message from bus, ie you ticket was cancelled the will refund.still now I didn't get my refund.The redbus executive not give sufficient information . please do legal action..i submit all proofs here.TSRTC regrets to inform that the service No 1106 has been CANCELLED for which you have booked TKT NO:67909672 Journey Date:30-May-2022 22:00 seat/s (25) Refund will be initiated by the portal. In case of any issue, please contact the portal through which the ticket was booked . T&C apply.-TSRTC

I canceled my ticket by informing driver and email to redbus, No tracking systemof the bus working and driver responding to my call on repeatedattempts the bus was delayed by 2hrs. I requested the driver and massaged to redbus I cant wait on the road for 2 hrs so please cancelmy ticket. After 2 hrs. the driver called me and reaching my joining point in 10 minutes. I informed him I canceled my trip. Redbus was informed by email. Their reply to contact help desk. Help desk will never work and redbus wont reply .
This is the way redbus will help.

KCS REDDY
[protected]@gmail.com

My journey from Trichy to Chennai booked in Redbus on 22/6/2022. I opted for Primo, a new promised service from Redbus. The bus name is Intrcity, too much hyped. Mid journey the AC stopped working, no one came to inform us about the situation, till we asked. They kept on saying help is on the way till destination. There was no ventilation also. So we had a fuming trip for over 300km. When asked redbus for clarification and refund on the trip, they are saying they will give 200 rupees for all our suffering. Why do I pay 1680 for 2 people for an AC bus?

I booked a ticket from Thanjavur to Kumbakonam via red bus where I booked a window seat of no.14, but automatically the seat has been shifted no.5 which is non window, then what is the use of booking via online & selecting the seat on our choice? When enquire about this to the one of the bus authorities, the answer which he gave was to get into the bus in a very rude manner... And the time of 10.30, I was left with no other option rather...

Hi

I canceled my two tickets, and still not received my refund. Red bus customer care is not responding, there is no agent call service and mail id, only chat option available. They are not responding to my query. Worst custumer service i ever experienced.

Ticket no
TR[protected]
TR[protected]

My ticket number is TR7K48751321, and I purchased 3 tickets from redbus from Hajipur to Anand Vihar Terminal. Normally, these tickets cost between 1700 and 2000 rupees for each seat, however this time, I had to pay 4, 000 rupees per seat.

However, the problem is that the bus driver told us to come to Muzaffarpur instead of Hajipur and it is around 60 kilometers away.

and then after an eight-hour journey, there was a bus breakdown that caused a 32-hour delay, and the bus driver said he would drop us off in Agra.

I paid twice as much and received third-class service that was useless. I didn't pay for your third-class services also My grandfather and other older passengers on this journey encountered numerous difficulties.

I request reimbursement for this incident. I didn't pay ₹12, 500 for this ridiculous trip.

Bus Operator name - New Travel India

My Registered Email - [protected]@gmail.com

Ticket No. - TR7K48751321

On 18 July 2022 i booked ticket form redbus, after sit confirmation i got message from red bus with driver no, i called multiple time on that no but no one received that call, after some time i contact red bus support team and they tell me sorry for inconvenience we will check with operator and they provided another no to me and when i contacted to bus operator that time driver told me he cross the pickup location, without called me i raise this issue with red bus that time support team told me they will take action on that and they will provide refund my ticked amount, i raise case no[protected], today i got call from redbus team and tell me you was not on pickup location and continuously convening me that there is no issue with operator you not available on pickup point for that reason we will not provide any refund