[Resolved] Redbus — They don't refund money

rashmitsingh

from Ludhiana, Punjab

Address:	Mohali, Punjab, 160059
Website:	www.redbus.in

I booked a ticket on 22nd May 2016 for my travel. I booked the ticket in morning for next day and at around 7PM I got message that the ticket has been cancelled. I ran to bus station to book myself a new ticket. The reason for ticket cancellation was given as that the bus operator cancelled the bus. Since that day I am running emails to their support to refund my money, which should not be very difficult, but till date they have not made any progress on my case. Each time I email them they give back a auto generated message that somebody will get back to me, and no body does. Its been about 1.5 months and I have still not received my money back, and I have lost hope to do so.

I warn everyone against this fraud company. Although you might not have faced any issue with the yet, but in case you do and you ask for refund they will never refund your money.

My ticket number and PNR number were:
Ticket no: TJ6M26533324
PNR no: U3BNPSU

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Aug 9, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Comments

Red Bus Customer Care

from Bengaluru, Karnataka

Verified Support

Hi Rashmit,

Greetings from redBus !!

Ticket id-TJ6M26533324

We sincerely apologize for the inconvenience caused. We tried reaching you at your registered number but there was no response.

This is to inform you that due to some technical issue the refund was not processed. However we have initiated your refund now, It will be reflecting in your account within 7 bank working days. Going forward we'll also ensure that this type of issues will be minimized in future.

Thank you for your patience.

For any further queries feel free to reach us

Regards
redBus Team.

rashmitsingh

from Ludhiana, Punjab

If this does happen, then thanks. But why did my emails went unanswered?
I have only received answer once, and all other times it was the same computer generated response, and no one got in touch.

Red Bus Customer Care

from Bengaluru, Karnataka

Verified Support

Hi Rashmit,

Greetings!!

We are extremely sorry for the inconvenience caused, due to some technical issues your mails where unanswered. We'll ensure that this type of issues will not occur in future again.

Going forward if you have any queries or issues you can send a mail to [protected]@redbus.in. We will reply back to you shortly and resolve your queries at the earliest.

Appreciate your kind understanding in this regard.

Regards,
redBus Team