[Resolved] Redbus — ticket not booked, but amount deducted twice from my sbi account | |||||
I have booked 3 tickets using rebbus official site from trivandrum to chidambaram. Dated 3-january-2019. I entered the passenger details as well as debit card details. When clicked the submit button, the page got stuck. I tried paying one more time, still faced the same issue. The ticket could not be booked, neither i didnot received any mail or messaged. But when i checked my banks statement a total of 5020 rs (2010rs twice) has been deducted from my account in the name of redbus (Transaction details given below) By debit card sbipg pu[protected]redbus mumbai By debit card sbipg pu[protected]redbus mumbai Kindly reimburse my lost money as soon as possible. Expecting a quick reply from you. Since this is my first booking experience in redbus i hope for a swift solution from your side Thank you Was this information helpful? | |||||
Jan 7, 2019 Complaint marked as Resolved I received the money in my account. Red Bus customer support has been notified about the posted complaint. Verified Support Jan 06, 2019 Red Bus Customer Care's response Dear Arun, Greetings from redBus ! We regret the inconvenience caused and we're sorry for the poor experience. Kindly share your concern in detail with us along with the email id/contact number used for booking tickets. We will look into it. Awaiting for your email. Thanks, Team redBus Jan 07, 2019 Updated by Arun RamachandranR Ticket booking attempt done for 'Rathimeena travels' Trivandrum to Chidambaram, dated 19th Jan 2019.3 seats were selected on 03 Jan 2019, traveler names and details added, proceeded for payment as well. OTP generated and upon submitting the OTP the Redbus page got stuck and the next message we received was 'something wrong with the card' (Ticket not generated). we tried again since we did not receive any cash debit SMS in our mobile. Again the similar issue we faced. the very next day while checking the mini statement through net banking we got the cash debiting message to redbus account. A total of 5020 rs debited from my account (2510+2510). till now the amount did not credited back to the SBI account, request you to kindly do the needful. Many thanks in advance.  | |||||
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After the payment is done, it goes backk to the website to book the tcket. But at times due to timeout issues, the transaction fails.but I didn't get a confirmation message nor the ticket link to my email but the amount is being deducted
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Ticket booking attempt done for 'Rathimeena travels' Trivandrum to Chidambaram, dated 19th Jan 2019.
Thank you